GREAT experience! Our fridge was messing up. It would turn off long enough for our food to get warm and stuff to thaw out and then kick back on. I informed my landlord and recommended her to go to Sears. I’ve always had an AMAZING experience there. When arriving there she was greeted professionally and they let her know all her options for her purchase. The young man that helped her was not only very knowledgeable about all the products he was showing her but also incredibly friendly. She left happy with her purchase and service. I was called a few hours later to set up a time for the next day delivery. The delivery driver was super nice and did a pretty amazing job navigating our narrow hallway. He was courteous and made sure, during this time, what we we’re comfortable with while in our home. He switched the handles on the fridge to make it more sufficient for opening the doors and he even put our old fridge in the garage for us. Again, I highly recommend this place and I would ignore all the negative “Karen’s” in these reviews. Always two sides to every story and let’s just remember, the customer is NOT always right.

I ordered a stove that was suppose to be delivered May 26, 2021....Still waiting!!! So frustrated no help from Sears at all! there should be a minus one star!

My mother in law has waited 4 months for a dishwasher and today I called and instead of the run around she got I found out the unit is at the store and has been since 1/27/2021. She paid roughly 800 for this unit and no call, no one came here as this store had told me they normally would do. Nothing happened for a now 78 year old women. This is beyond sad and someone should have seen a unit in the back not delivered and found out why it is what I would have done and not one person thought after 4 months it isnt delivered and how many days in the store does it take for someone to see what is wrong with this order. Everything this women owns is from this store and has always gone to them for this to happen is beyond sad to me what about you fixing something so bo other person regardless of age has to go through this.

Well lets just say they didnt have what I was looking for but they did have something very similar and I did buy it the lady at the counter was very nice I will go again

Guy that delivered the washer REFUSED to wear a mask. I will not buy from them again. The simple piece of cloth he could have put on for 20 minutes can save people if he had the virus. Called Corp office and they gave me the runaround. Disgusting.

We purchased our refrigerator in July with a 3 week to 1 month delivery estimate because our refrigerator broke down. We are now in month 5 with 6 blown dates of delivery. Each time we came to the date of delivery we would find out that we are not receiving our refrigerator either the day before or on that day. We will have to figure something out for Thanksgiving as we have no refrigerator. If I could give no stars I would. Dont buy from this store if you need your appliance within a 5 month period.

Great little place. Out standing Wine.Great jams and butter. Nifty little goodies

I was hoping to consult with the store manager, but they dont answer the phone.I purchased a vacuum cleaner online, and it was shipped to me. Only they shipped me a humidifier instead of a vacuum. I called the store and when I finally reached somebody, the person who answered me told me that since it was shipped directly to me, that I needed to go through customer service.Customer service was very apologetic, and said that they would assist me. Only Ive now been playing phone tag with them for 2-3 weeks! They said that they could send me a return shipping label, but they havent. I keep asking them, and they keep saying the same thing.I cant return via the store, and customer service either cannot help me, or does not want to help me.I have spent over $400, and they shipped me the wrong product, and I cannot seem to return it. Very frustrated. I realize this is probably the not the place to post this, but want to warn others, if they try to order things online.

This place has the absolute worst customer service I have ever encountered at any business. The manager makes up excuses and lies trying to make a sale when there is obviously many choices of where to shop. In a small community you can not afford to treat your customers so poorly. I will no longer patronize this business and I highly recommend others dont either to save you from wasting your time and money. I had to pick 1 star as it was the only option but really I would pick zero stars. On a scale of 1 to 10 they get a 0 for not keeping their word valid and operating in a very unprofessional way.

Very small. Cannot have online orders sent to this store for pickup. Very clean. Polite staff.

Bought a Washing machine and almost immediately the numbers on the face plate rubbed off. Luckily the sales rep convinced me to buy their warranty. Not only did Sears stand behind their warranty they even found a way to service this issue with the challenging times we are going through with covid19 going on. I will recommend sale, services and warranty to anyone. Thank you Sears team!

I recently purchased a Kenmore washer and dryer, fridge and dishwasher. I am very happy with my purchases and shopping at the Ukiah store was super easy and convenient.I had great customer service from Dan Peterson and his staff. I found them to be very helpful and knowledgeable. Fast delivery and the appliances work great. Give them a try before heading out of town to shop.I see some people have posted some negative comments but Im not convinced they are true reviews. My experience with the store has been positive and Ive always had good service and good products. Check it out for yourself, you will see.

The staff is great and very helpful! Im greeted as soon as I walk through the door, I know someone will help if I have any questions. If they dont know the question then they try to get me to someone who does. It is a small store with small staff but definitely the best customer service Ive experienced!

Service here was beyond great. Staff were very helpful. We had purchased a refrigerator here and had problems with it. The staff went above and beyond to help us out. Our family is grateful for all they did for us. Our new refrigerator works and everyone is happy. I highly recommend this place.

Sears Hometown Store is a relief to have in town.People working at the store at every level have been very friendly and helpful from the moment I entered. I am grateful for this business and for the assistance they provide- all the way to the friendly and professional delivery and appliance removal service.

The worse public relations Ive ever experienced. Will never do business with Sears again. Ordered a refrigerator 2 weeks ago still have not received it. Its going to take another week before I actually get it. I was not even compensated for the delay. Such incompetence. They receive no star from me.

I normally don’t jump online and leave reviews but the workers were polite and said they would really appreciate it so here I am. I read a few of these reviews and I think some people are just having bad days because they answered all my questions and helped me pick out some birthday gifts for my father and I couldn’t have left happier.

The washer we ordered was going to take longer than originally expected. Dan the owner sold us the washer off the floor, which is something stores don’t usually like to do. We are so grateful. Our old washer had not been working correctly for over a month. Thank you Dan from our Hometown Sears store here in Ukiah, Ca.

The staff was helpful and polite. The atmosphere in the store was upbeat and the employees looked so happy. Can’t wait for my next purchase.

The new refrigerator from Sears was defective. The freezer worked fine. The refrigerator wouldnt reach 40 degrees. It mostly stayed at 50. We lost a lot of food due to spoiling. Sears was great. They plugged in another refrigerator at the store and in just 2 days swapped it for the defective one. I highly recommend Sears in Ukiah, Ca. Thank you Hugo Montelongo, Andrew Parker, and Sears staff. Our family of 5 really appreciate it.

If you are looking for appliances they have a nice selection if you are looking for tools very small selection.

The delivery man was polite and helped on clean up from old washer. Also good humor. Made sure all was ok before he left. Tommy as his name. Thanks Tommy and Sears for everything.

Love going the the sears hometown store in Ukiah or all my appliance needs!!! Definitely recommend checking them out

Pretty cool place to buy stuff at better than home depot i would have to say

Nice selection of washers and 12 months interest free financing on the purchase.

I ordered the wrong color dryer but thankfully the helpful staff got things fixed and in order and I was leaving satisfied. By far the better appliance store in town.

Always quality tools and equipment good service good variety

They will not back their products! Absolutely no help at all. Appliances are lemons with a joke of a warranty. Expect to spend weeks on the phone with no results. Owner refuses to stand by his products.

Always great service when I go in there great job Sears Hometown Store!!!

The service here was beyond my expectations. They all knew what they were talking about and had answers to my questions. I am so glad that this store won’t be going anywhere. I’ll be back soon to get a stove.

The store associates are always knowledgeable and very helpful definitely recommend this store !!!!

Clean place good place friendly employees

Went to buy washer and dryer set .They delivered a Matag washer and a whirlpool dryer idiots.

Call and call and call no answer ever