Really love my shoes i purchased from journey on my birthday.

I wa desperate for a pair of boots for these extreme temperatures in the 20s. I wear a size 9, which was a size 10 in boots, very hard to find. I searched through four stores and sales everywhere for boots that were just leftover smaller sizes, or one or two sizes in particular styles. I wasted so much time looking. Journeys had what I needed, but in smaller sizes or unwanted colors. Finally, I ran back and was going to settle for a pair, when my very helpful associate remembered that they had mens boots that I could wear in a smaller size and the color I wanted. He went out of his way to help me and all of the staff greeted everyone and made sure people were waited on. The boots were more expensive than I expected, but it was better than leaving the mall with nothing. I appreciated the assistance more than I can express, since the mall was busy and sales associates werent around in those other stores. Thank you!

I love Journey. I love Converse. My favorite casual tennis shoe. I have lots of Chucks. They also honor Veterans.

Poor customer service. Avoid this place. Sold defective product and would not handle the return. Was told to send it directly to the manufacturer. I asked how to find them. The response: google it. They are a joke retailer.

Cool Store! decent prices, good service!

Younger employees are very rude, lazy, & non-welcoming. Used socks all under the costumer seats. The employees also walked in the back when I needed help getting my size. Had to wait about 5mins before someone finally acknowledged that I needed help. This is their 2nd time doing this. Need to hire people that actually want to work there. Wont be coming back...

I ordered and paid for a pair of shoes in tha store on February 12,2019 still havent received them as on today wat makes a month today.I been give tha run arounds about getting my money back. I advise if tha dont have tha shoe in stock dont order them.

Great place to get shoes of all kinds

Love the variety of shoes for the entire family.

I go into journeys today, Im looking for Toms. I found a pair I wanted and asked the lady if she could go get these in my size and she said umm yes. Really rude. She said we only have a 9 in those. I go find another pair that was on display in my size, I asked her if she could go get the other shoe, she said no we dont have that . I said well, if the shoe in display is here then where is the other shoe? She yelled at me and said its not here. I put my shoes back on and walked out. She never once greeted me when I walked in and never said anything when I walked out. I use to work at journeys in Hoover. I know how it works. She was extremely rude. Not someone who should have been working in a place like that. So I went and bought my Toms at mountain high outfitters and thats where Ill be shopping from now on. I will never go to that Journeys again! I did get her name and did call and complain. People like her should be far away from customer service jobs.

Ive found lots of cute shoes here.

Love the vibes and the merchandise

Nice selection of shoes

Okay selection of shoes

Great service!

Great