Just wasted 3-4 hours negotiating. We agreed to THEIR numbers. The number THEY gave us for our trade and the number THEY have listed on the their website. Not a cent less. Then when we said fine we agree to it, they said actually that’s too good of a deal. We aren’t doing it. WHAT?!😂 I have NEVER dealt with such a shady car dealership in my life. We recorded the entire thing on our phone…. Feel free to message me if you want the recording. RUN from this company. Shady is an understatement. We buy cars every 6 months or so and have NEVER dealt with anything close to this. Wow.

First time using Midtown Kia, brought my vehicle to them for an oil change and scheduled mileage check. Very good experience overall. It was easy to schedule an appointment with a courteous and friendly agent. They serviced my car and I was back on the road in less than an hour. Everyone I had contact with were friendly and very considerent.

The sales team was honest, cordial, and effective (generally). This was a cash deal, so what could have gone wrong? Between sales and preparation for the titling, my name was misspelled. A bigger concern was the inconveniences caused by misrepresentations concerning titling and the lack of due diligence in providing guidance that only a dealer could be expected to know. After the initial complaint there was no flexibility on their part to rectify the matter-- not acceptable in this electronic age, where almost any change can be made quickly with good communications. I believe that it goes back to a mere lack of incentive on a cash transaction.

Hands down the best car buying experience. Thank you Matt Z. For going above and beyond to get me exactly what I wanted. Thank you midtown KIA!

My salesman Bo Chase was the friendliest salesperson. He worked with me to get the payments I could afford and never tried to push me into something I didn’t want. The finance man I talked to Oscar was also extremely friendly and didn’t try to push a bunch of things on me. As far as car buying goes this is exactly the kind of experience I would want.

Gold Star to the Young Woman in Service who cared enough to get our car in and done! She went beyond the call to help us!Also thanks who ever saw and cleaned a the dog nose prints off our inside and windows.

I highly recommend Kam at Kia Midtown! We had the BEST experience purchasing our Kia Telluride. Quick & Easy! I will be back for future purchases!

The service at Midtown Kia may be the best I’ve experienced in a very long time. Everyone I came in contact with were quick to respond and as courteous as I could’ve ever expected. In a time when service seems to be severely lacking in most cases, the staff here are first rate FIVE stars! Thanks Midtown Kia!

Anytime I have an issue or something is due to be fixed or replaced on my vehicle, Kia Midtown always comes through with great service. It’s quick & easy to make an appointment or come to this dealership early to get your spot in line; when they give you a specific time frame, your vehicle is ready earlier than or spot on the time frame given!!Clean & Professional

Last time I’ll come here for a simple oil change! I’ve been sitting here for an hour and a half and I STILL don’t have my car!!!! Unbelievable! No explanation nothing. Twice now I’ve been told he’s finishing up now! Seriously???? Do NOT come here if you have ANY other plans!!!!!!! Not to mention how many messages I left trying to make an appointment and nobody would call me back!!!!!

Excellent service. Kept me updated by text and phone calls regarding the status of my cars repairs. Really appreciated these updates plus they kept to their schedule and let me know right away about any delays. They gave a thorough report on the repairs done and even completed a recall I was not aware of that needed to be done. Saved me another trip. They let me know when my next service is due. Thank you for taking such good care of my car.

I didnt have an appointment and they got me in for an oil change and finished pretty quickly. Multiple people asked if I was ok or needed a drink. The experience was great and will definitely go back for service again.

Terrible experience. I bought a car from them, a month goes by. I go to pay may payment and the loan company says my loan was denied. Then I have to go back and redo the whole deal, they didn’t change the contracts to reflect the difference in mileage or anything else. Which I’m pretty sure means they broke their own contract. Fast foward 4 months, still no title sent to me. I’ve called for the last 4 weeks and every time I get the run around. The title person is in a meeting, they call you back. No call back ever. Save your time and money and go to a better dealership.

Everyone was super friendly!Loved the experience!Made us feel like family, and were very helpful!Definitely will be buying from them again in the future!

Cale helped us find the right car without any nonsense and made the process very easy and relaxing. Everybody was nice and honest with me. Jason helped us a lot with getting the right financing and warranty protection and overall it was a great experience.

We will never purchase another car from here. It took a week to be able to drive the car home. All the we pay for things were not, and had to redo the deal, ended up they did pay for it. Then it seemed like no one had the drive to check on things to make sure things were completed. We had to keep calling, kept going by. Finally a week later the car came home. Then we received the call regarding title. Needless to say, Customer Service is definitely lacking, lies are abundant. And NO ONE wants to step up to the plate and have some guts to deal with customers. The entire sales floor needs to be retrained, customer service personnel need training.

Kam and Bryan did an awesome job of working with me. I was out of the area for work and they made the process as smooth as possible over the phone and email. I would like to thank them for giving me a great deal on a Forte GT. They worked with me far more than other dealers would.

Drove lots of cars before we found the Sorento. We all loved the car and the day of sale was pretty good. Everyone there was will willing to help. Made the purchase, then there was trouble with getting my title before the 30 days. Had to make two trips there to actually get some help. No one answered the phone or would return my calls, except sales!! Then tried to schedule an oil change and same response, no one would answer the phone in most departments or return calls, except sales department. Wish one of those guys could change my oil! Only have had the car 3 months and love it, wish I had bought at different location. Horrible service since day after sale.

Very nice staff that will work with you. They made things happened and offered amazing service. I for sure am bringing all my business here.

This dealer is attempting to cheat their potential customers by hiding in a $10,000 markup calling it market supply adjustment. It’s actually price gouging and despicable. You should be ashamed and I hope your future customers remember what you did to them during this trying time.

The online sales team for Midtown Kia really came through for me. David made it easy for me to get in and get out with exactly what I wanted. I love my car!

They worked with us and gave us a good price for our trade. The trade practically paid for the 2022 Sportage we bought. Bo worked with us and made the process easy. Thanks to Omar in financing as well.

Bo was great through the sales process. It was an extremely easy experience. Thanks to all for help with Kahu issue as well.

Worst car buying experience ever. I set up the deal on Tuesday for a new Kia Rio. They told me it would be cleaned and ready when I got there on Friday. They overnighted the paperwork for my wife to sign on Thursday and called me at 8:00am on Friday wanting to know when I would be there. But... they didnt do early delivery. Luckily my son in law works at UPS and held the package. Drove 3.5 hours to get car only to find that they loaned it out. And, it had 3,500+ miles on it. Save yourself some time and money, go to Ferguson. Better prices and great customer service.

I went in for a recall on my 20 Soul, and the service lady said that it would take most of the day. So I decided to have my oil changed, and was pleasantly surprised at the speed of service and was cheaper than I had expected!Thanks!

Emily assisted me with my appointment. She was on time and had my info ready. She had excellent customer service. My car was taken care of in a timely manner and even washed! No complaints about this visit and will use Kia Midtown again

I waked in to explain that my tire lite indicator was not shutting off even after checking tires and the person behind the desk was basically blowing me off. it was not only until I insisted, did they look at my records from a prior visit to discover there were several recalls which included the tire indicator light. The recalls were addressed but the customer service was poor.

The service department has been a nightmare to deal with. We dropped our daughters car off on Thursday morning to get a tire issue fixed & new spark plugs. Did they offer her a loaner? Of course not. They told us the spark plugs should have been changed before we even bought the car, but they weren’t & now are refusing to honor a warranty claim because she’s 200 miles over the factory warranty despite the fact that shes had an appointment since June & their first availability was September AND she purchased the extended warranty. We got the car back a day after they told us it would be done & in less than 24 hours the car is acting worse than it was before we ever took it in. It is constantly misfiring & we are going to have to take it back again! We should have walked away from the car when it sat in our driveway for nearly a month with no title & when we went to find out what was up the loan paperwork hadn’t gone through & no one bothered to let us know.

This was by far the best experience we have had from start to finish! Omar Perez helped guide and make sure we had all our questions and needs answered! We will definitely be recommending our friends and family to Midtown Kia!! Also, the 2022 Telluride is amazing!!

BO was terrific. Midtown Kia staff was friendly and genuine. I will go back to Midtown Kia and I will recommend them to friends and family. LOVE MY CAR!

Anthony was very nice and explained in detail what was wrong with my 2014 Kia Soul engine. He recommend I call Kia Soul consumer affairs to see what they could do about replacing my engine.Thank you so much Anthony.Maria Perez

Got my vehicle in and out promptly.

Midtown Kia has the best customer service. It’s always a pleasure to bring my car in for service. Prompt, professional, courteous every time.

Great love the finance manager Micheal he was wonderful also Emily I believe her name was she was amazing ended up helping my grandma get the car she really wanted thanks!

My car is being serviced. I spoke with Anthony and Bobby. They stopped what they were doing to sit down and explain everything and answer all my questions. I really appreciate them!

Our salesperson Jordan was excellent friendly and very helpful it was a very fast and easy experience and got a beautiful car

Bo was amazing and VERY helpful. He answered all my questions and made my purchase as smooth as possible

I had purchased a kia sou 3 months ago that had been used as a dealer loaner. I purchased as new. There were 3 recalls on my 20 that I had not been corrected prior to selling me the car. So I took my car in and left it. When I picked up my car they hadnt run it through a was as Ive been use to at other dealers. There were lots of spots, hand prints, and smudges on my car. The were 2 young men who did clean the windows and helped to remove the smudges. Not really impressed with sales at all. Oh and when they say theyll call you back about something dont get on it. I could say more but will stop for now.

I made an appointment to have recall item fixed. Upon arrival o was told someone should have phoned me due to techs being out with Covid-19. On fact, they assured her they had rescheduled all appointments. I drove from Owasso. Explained I did not receive phone call, voicemail or email to reschedule. Female helping me said she did not do this for anyone else, but would make an acceptation and ask one of the techs to do the job. If the staff phoned everyone to reschedule it why would she have a chance to do this for someone else?Not very professional.

Great service department. Very friendly and are always there to help. Best Kia dealership I have been too

Our experience with the new management was exceptional! Purchased a 2011 Wrangler and from sales to finance all the way to the General Manager we were beyond pleased with our purchase! We would absolutely use them again and recommend them to friends and family. Thank you guys!

Such a great experience! Everyone was helpful, patient, and kind with helping me get into the right vehicle for me.

I didn’t purchase my vehicle here, but I did use them for my first maintenance on my vehicle and cannot rave enough about the experience. Great Staff, Clean Facilities, and they were able to do the maintenance and fix a recall in about an hour. Definitely look forward to PURCHASING from them in the future. Thanks for an easy and quick experience.

Friendly staff. Found the car I wanted for a decent price. Good experience overall.

I had a horrible experience at this store! The sales man was dismissive of me because I am a woman. He talked down to me as if I didn’t know anything about the vehicle. He wouldn’t listen to my wants or needs. He, also, treated me like I wasn’t good enough to be there. I wasn’t dressed super fancy; and was obviously treated different based on my appearance and the fact I’m a woman! Take your business elsewhere!!!

I bought my first car here in 2010, and had to come back for my new car today 11 years later. It goes to show if you treat your customers well they come back. Faithfully 💙 My salesperson Scott Vitoux was new but made me feel like I was talking to a friend.

I wont do any business with them, because they not honor the advertise price on the cars. Way to go to make business kia midtown!!! You must advertise the price you are willing to sell the car, and not waste your time and ours!

Very kind and polite! They got me right in even though I had made my service appt at the other dealership!Thank you!

I made an appointment for a recall. They had my Vin number and all the information but upon arrival they didnt have the part needed and had to order it. Waste of my time and now I have to go back. The reason for the 3 stars is everyone was professional and polite.

Always very helpful when I come for service. Also, very efficient.

Great experience! Super nice salesman and super nice finance man. Fastest car buying process I have ever had. We were in and leaving in our new Kia in less than 3 hours!

Kale worked hard to make the deal happen and Mike gave us a good deal on the price.

I have now bought 4 cars from Midtown Kia. Each experience has been very good. The staff are very eager to help you get the vehicle you are wanting. They will work hard on your behalf, from showing you the vehicle to finance. These people like what they do and it shows. Thank you Kia.

Midtown Kia provides excellent customer service. I was able to book my appointment online. I was about 20 minutes late for my appointment; they were able to complete my service within 45 minutes.

If I could rate MidTown kia zero stars, I absolutely would. As a first time buyer I was so excited to purchase my first car, but MidTown kia made the experience AWFUL. The first problem was when my title did not come in the mail within the 30 days. I was then informed that none of my paperwork went through, and that I needed to come in and re-sign. I then had a warranty to replace a tire and a re-called part. This tire and part was (supposedly) ordered in May. It is now September and I just received them both yesterday. I made an appointment in early July to get the parts replaced, but they were scheduled out until August. They confirmed my August appointment with me, and come the day of the appointment I was told my name was nowhere on the list. My car then started misfiring, and I was told I needed my spark plugs replaced. I had the plugs replaced yesterday, and not even 16 hours later the car is misfiring worse than it was before. The whole car is shaking, and I am scared to even drive it. DO NOT BUY FROM MID TOWN KIA!!!! These are only a few of the problems we have had with them!

I originally gave them 5 star’s because my experience buying the car was amazing. That dropped quickly! Tomorrow will be 1 month since I’ve purchased the car and still have not received paperwork and neither has the bank I’m loaning the money from.For the past 2 weeks, I’ve been transferred to different extensions and no one has returned any of my calls. Finally on Friday, I was able to speak to a manager, who said he would look in to it, but now, I have to go out of my way to go back to dealership to get another temporary tag and try to find out what the problem is regarding the paperwork.No longer a happy camper!

Great service, everyone was great! Would recommend.

Sold me a pre-owned certified vehicle, I paid extra for the certification. Engine blew under warranty and they cannot get the engine in. Theyve had my car for 3 months, no rental was offered. Im being told its going to be another 3 months minimum. I asked for at least a trade in, they low balled me and told me it was because it had no engine! Refused to work with me. Im looking at my options and contacting corporate.Update: Corporate rep spoke to me and service already escalated my case to accelerate the engine replacement. Sales lied about my engine taking another 3 months to receive. It was shipped last week from LA and is on its way. Corporate rep told me I shouldnt listen to sales as theyre clueless about service center. Rep wasnt phased by the sales teams unethical behavior and just replied its their right to over sell and under pay, go to another dealership. So evidently KIA doesnt care about teams representing acting them unethically.Strangely enough, this is the opposite behavior I expected considering Hyundai didnt put up with stuff like that when I got them engaged over issues with a dealership. Hyundai worked hard to make it right and even replace my Veloster with 11K miles with a brand new one after some electrical issues straight from factory and dealerships gross mishandling of my car resulting in cosmetic damage.What I read from this is avoid Midtown KIA and preferably just avoid KIA. Their salesmen drives a Toyota (which makes more sense).

Salesman Cam is great and makes the buying experience very enjoyable! The finance dept is equally as easy and light to work with! The absolute best buying experience Ive had. Thanks Midtown Kia! You all rock!

I’m so pleased with the whole experience. Candice Moore was Amazing! She took the time to listen to what I wanted and we went on a couple of test drives. I went with the new K5 which is sporty and functional. Love It!! And I am so pleased with the entire Kia Midtown Team. It was a pretty quick process and am proud to be a Kia owner.

Thomas was excellent and laid back no pressure manager Micheal understood my needs and was great. Thank you Thomas for your help.

The dash display was changed, took 30 minute go through the manual and restore it. My 20 month old AWD Sportage has 2 plastic guards over the rear driveshaft that have broken loose but not covered by warranty. I live on a gravel road, my bad. I thought the Sportage could handle it but I guess its not up to it. Since it cant hack it I guess its time to go back to Ram, Ford or Chevy!

They where very respectful and respectful and fast and easy to deal with

Probably the worst dealership in town. Kia is a great brand but this dealership blemishes that reputation. Take your business to Ferguson in Tulsa.

This dealership has had my fiances care for over two months now. We still have no answers. His engine was making a knocking noise so we took it somewhere else. They told us within the same day what was wrong and how much it would cost. We decided to take his car to the dealership to see if there was any recalls on the issue at hand. At first we were told he was 8th in line to be seen and should know something in a week. A week later, no calls, emails, texts. So we call to get an update. No one knows anything except now we are 5th in line. A week later back to 8th in line. Finally we call once theyve had his car for two months and no one could tell us anything. My fiance was hung up on several times. I was told they didnt have any cars to loan out but they have some ordered but we werent on the list to get one. Then I was told a manager would call us and here I am over a week from being told I would talk with a manager, still have not heard from anyone. This is by far the worst communication and worst service I have ever experienced. If its going to take a long time or if theres an issue just communicate. Its that simple.

ZERO STARS HORRIBLE SERVICE!!!I purchased a vehicle from Midtown Kia in February. Everything was fine and great until I didnt receive my title. I made contact with my salesperson and she apologized and began to work on the title. She offered me a second paper tag and told me they (Kia) would make sure I didnt pay late fees for registration, since this was out of my control. After getting my title 5 weeks late and upon returning with my registration receipt I was directed to Kelly for reimbursement (approx $132). Kelly then informed me they would only be paying my fees thru the date THEY received the title. When I questioned why, she informed me I knew because her assistant had spoke with ME. I informed her I hadnt spoken with anyone other then my salesperson until today.KELLY tells me I was right there when she called you. Very politely I say I didnt speak to anyone and she continues to argue with me about whom I have spoken with, stating at would only be a $4 difference, she then disappears to cut a check for what she wants to pay ($99).In her absence it took me a min to process the conversation as she had ultimately CALLED ME a LIAR! Knowing I had not spoke with her assistant I became enraged.Please keep in mind its $33.More then the $33 is the TIME I wasted going to Midtown Kia 3 extra times to get a new tag, my title, and then INSULTED for a partial reimbursement. I dont even want to take my car there for service as I expect to be insulted again. I understand controlling cost, per her words it was $4 however she felt it necessary to keep that $33. Customer service much Midtown Kia?

Got an awesome deal on a K5 GT line. It was worth the 5 hour drive.

Donovan in service was really helpful and very informative! Carlos in sales was superb!!!! This was the best, pressure free, customer oriented experience I have ever had when dealing with getting a new car!!!! Carlos made sure to find the car I wanted and needed and then Sue in finance was also so helpful and found me an amazing rate!!! Will definitely highly recommend and when I need any car assistance this is where I will be going!!!! Thanks for making this less stressful for me, you are all amazing!!!

I had been on vacation having driven over 3500 miles, came home to have to go to market in Dallas, a meeting in Claremore then back to Dallas for another week of market! That said, I was behind on my service, and knew I needed to get it before making the trip back to Dallas. I called, and they told me to come in first thing in the morning and although they were completely booked, they would work me in! I arrived at 7:45 and they got right on ir, and had me ready to go in no time!! Thanks Midtown Kia for your excellent service, and for going above and beyond to accommodate your customers!!

Great place to get a car. Really helpful people, they make the whole buying process easy and convenient. Make sure to ask for Jason or Melissa.😁

The online sales team for this dealership is the worst that I have ever dealt with. I have tried a couple of times with different people. They will not answer your questions, were rude and refuse to work with you. I wanted to purchase a Kia but wont be doing so now. The last vehicle that I purchased through a different dealership I worked with them on-line and they were wonderful. I was hoping for the same experience with this one but it was horrible.

Jason and Jeremy really worked hard to find the best suv for me and make it work for my budget. I love my new Sportage!! The finance team gave me a fair price for my trade.

I absolutely do not recommend Kia to anyone. My wife and I purchased 2 brand new vehicles and not even 4 months later both have issues and are broke down. The salesman at Kia informed us that we would be able to get a loaner if and our car ever broke down, Thinking there wouldn’t be any issues because they were both brand new. We have attempted to contact the service manager with no success. Just a bunch of voicemails. So my wife called again, and left 3 different messages on different days within a weeks timeframe and no one has ever called her back. We decided to get a ride to the dealership and when we arrived the staff were just standing around doing nothing with their phones flashing continuously with what I’m sure is voicemails! When we got to the dealership the service manager stated they there is nothing wrong with the vehicle and they didn’t have any loaners or anything to try to fix the situation. We have been without a vehicle for over a week and still no solution and the same problem!!!I wouldn’t recommend Kia to anyone, don’t waste your time money or listen to their lies because they’re full of it.

Simon,You’re awesome! Definitely count on you 100% and a friend for life. Thank you!K. Nguyen

I arrived at my appointed time of 8:30, and there was no one to greet me as there usually is. I got out of my car and was about to walk in when a lady came out to check me in. She said it would be about an hour and a half. It was actually 2.25 hours. Apparently, one of their techs hadnt come in that morning. I was also looking over the Telluride while waiting and had some questions as there wasnt a sticker on the window. Despite seeing at least five unoccupied sales people, no one asked if I had any questions. They lost what could have been a sale. The TV in the waiting area was also really loud, even sitting away from that area. Walking past the mens bathroom to get to the womens facility was unpleasant. It smelled like raw sewage. There is another Kia dealer in town now, so I may try them next time.

Top notch dealership!!!!! Best buying experience I have ever had by far..... They have a huge Pre-owed inventory and the price was on point. I will never buy anything anywhere else!!!!! Don’t waste your time other places!!!

Terrible experience. I went in last night and it was like no one wanted to do anything. From the moment we walked in it was like we were bothering them by being in the store. I had a couple of cars in mind, but was open to looking at others and they didn’t even show me one. There was an excuse for everything. I left and went to Ferguson. Don’t waste your time at Midtown Kia.

Highly recommend Omar very helpful and knowledgeable was able to help us out.

Purchased Kia Optima here brand new 2 years ago with 6 year warranty, and air conditioner goes out. Take in to get taken care, say it won’t be a problem, then get a call saying not covered “because damaged” even tho no chance ever hit anything. Google air conditioner going out, and Kia Optima pops up everywhere. But not covered hmmmmm. Guess I won’t be buying the Stinger after all.

Awesome experience! Steve in Sales and Mike on Finance went above and beyond! Great desl on a really really nice car! We are so happy. This is the 5th car weve bought from this dealership!

Recall issue was fixed in an hour-no cost, no hassleThe waiting room is very comfortable

Customer service was very poor, know one knew any thing about my car when I asked. The advisor didnt communicate like he said he would . As a matter of fact he said that he all ways got back with his customers, he lied ! I will never used mid town kia again

This place is taking advantage of customers and the shortage caused by the pandemic. Charging 12k over msrp on the Telluride. Go to ferguson where they Dont charge over.Stay classy midtown!!

God blessed us through KIA very much - we had a new engine replaced on our Kia optima under warranty. We were very pleased!

Wanted the dealership to put machine on car to see what was wrong causing the engine light to come on and stay on for several days. They took care of a couple recall items and told me the gas cap was leaking so they put a new one on. Still did not put on machine. I have a 2017. Kia Sportage and the warranty expires in a few months. I drive elderly people around to and from doctors appointments, etc. and needed the machine put on my car to check for any potential problems so that I could take care of them prior to my warranty expiring.I like to be heard when Ive explicitly asked for something to be done. I even mentioned it to the guy when he told me my car was ready. I felt ignored. A man would have been taken more seriously and hed of gotten the machine on his car!

Bought a used 2019 Hyundai Kona. Luis Torres was a very helpful and informative Sales Advisor. Michael is the one who set up the paperwork and answered all questions we had about the paperwork. This was the best experience we’ve had buying a car/suv!

Other dealerships wasted my time & boasted of what they could do for me but failed. Midtown Kia humbly went to work & did what others couldn’t. Now that I’m a customer I am witness to a new level of service that feels more like membership! They get me in & out & treat me like I have value. Good on you Midtown Kia!

Had my oil changed quickly. Kind and pleasant service advisors

I just received a spam email from this dealership and was reminded of my really negative experience there when I purchased a vehicle with them. In short, I flew in to pick up a used SUV with the plan to drive back home. It turned out that the vehicle had a deficiency that I hadnt known about. They refused to negotiate or help to correct the issue, knowing that I was effectively locked in to complete the transaction in order to get home. It didnt feel like a mutually respectful transaction, and I definitely wouldnt buy from here again.

Very awesome dealership! Got me the discounts needed to make my purchase possible

Wonderful experience! They knew exactly what we needed and made us a great deal. We love our new vehicle!

Scott and the whole team was great . I got a new car and a whole team I can trust .

Very professional staff. Salesperson did a great job listening to what we were looking for and matching us with the vehicle. The whole process was seamless. The management and finance department were amazing as well and thoroughly went over all the documents to ensure transparency. Thank you for a memorable car buying experience Midtown!

Awesome sales and management! Went above and beyond to help me get the car of my dreams. Thank you to all involved !!

Hybrid optima had the hybrid battery fuse blow at 74k miles and after speaking with the Midtown Kia service department and Kia roadside I was told they would reimburse for my tow charges. After 2 months I have discovered from Kia consumer services that they don’t reimburse for services after 60k miles, after being told by the dealership and roadside I would be.

Pretty rude and unprofessional. Made an appointment. They didnt know what time. Fixed my radio/ GPS 2 weeks ago. Now they need it all day to fix the new radio.

Worst service Ive ever experienced, anywhere. I was sold a brand new car, that happened to be out on a loan. When I finally got the care nearly 2 weeks later it had bumper damage from being hit with a shopping cart. I was told a new bumper was being ordered in December 2020. Then in January the manager, Chris, told me he would make it right and stay on top of the service department to get it. Then in March I call and the bumper still hasnt even been ordered. And Im asked to go up there to get pictures taken AGAIN. April, still not been ordered. Again, I have to go up there to get pictures taken and the part ordered. Nobody listens or follows through on ANYTHING. Im beyond frustrated and dont see an end in sight with these guys.

Very fast and friendly people! Not one person asked me or my family to wear masks. A+ Service

I was so excited to get my vehicle. I was told i was approved for everything and that my title will come in the mail. I gave them my proof of employment (contact) /referrals required.. a week later I kept getting calls saying they needed more referrals and the number of my employer. I gave them the additional info. Somehow the bank the were financing through (equifax-3rd party) could not get ahold of my HR dpt and verify me (weird cause Ive called my hr dpt and they pick up immediately). Well days pass and the only thing i get in the mail is letters from numerous banks saying I was not approved. (They ran my credit through multiple banks!!!) because my tag was a few days expired, I decided to go up to Kia directly to see whats the hold up with my title. As soon as i was seated in Augusto Rosados office, he told me they have to take the car. That was so embarrassing!! He told me it was too late or i could see about paying additional downpayment! I refused and gave the keys up. They took 300 from my downpayment because Of the mileage. So this entire time i was never approved for the car. Total scam.

Bought a pre-owned car here less than a year ago with a bunch of false promises. The salesman mysteriously left to work somewhere else and didn’t bother answering any of our calls/txt. Less than a month after we bought the car it had issues. Fast forward to now and the car barely has 90k miles and needs 10k worth of work that of course isn’t covered under warranty after we were reassured that it would be multiple times. You really wish car dealerships would just do their part and hold their employees accountable when it comes to false promises. But take your money elsewhere, it’s just another shady place looking to get by. As for me I’m stuck with a lemon! — enjoy