I bought a new Fender Aerodyne Jazz Bass online from them for $908-full price. I contacted them about picking it up instead of shipping it and was told it was ready anytime. I go to get it and I wasnt in the system when the salesman checked and was basically getting dismissed when I asked him to do more checking like with the shipping department. It was there..so while waiting for it to be brought out I inquired about a possible discount on a case for it,was told he was a drum guy and he left. In comes salesman 2..so I ask what kind of discount he can offer me on a case and he said he couldnt offer me any. So fine I leave, get home and open up my new Fender Aerodyne Jazz Bass and its just wrapped and stuffed in a generic shipping box, no paperwork or tools or factory box and its disgustingly dirty...its obviously the store demo model I was given,which that I dont mind really, its the fact they didnt even try to clean all the fingerprints off the shiny black surface. I expected a new, unopened or at least clean instrument for $900+ 😠. Very unhappy with my experience dealing with Guitar Center Tukwila/Southcenter and it only fortifies my reason I dont shop there unless absolutely necessary and this was my last purchase at that particular location.

Having a space to drum is amazing. In a few weeks, I think Ill buy an E-drum set from them (cant do acoustic because Im living in an apartment). But yeah, if you can keep a rhythm, this is an amazing place to let loose.Do treat their equipment with respect though. Ive seen people who wail on drums and its not good for the equipment. It takes very little Kinetic energy to make the sound you want.

Call ahead to make sure they have what youre looking for. Theyre great when an item is in stock, but with the exception of guitars and PA gear, shelves seem to be mostly empty most of the time. Went in for a popular Novation midi controller and there are almost no midi controllers, from any brand, whatsoever. I should have called ahead.

Kinda a ghost town,and the drum room suffered. I had stopped by to check out what they had up for youth electric drum kits. For the equipment set out 1 out of the 4 on display were complete. The two younger Hispanic guys were on that machine. So I looked at the 3 other that I guess were on display. The kick pedals they choose to set up with the kits against the wall. Apparently were in the middle of being serviced. But for the hr I kinda played on the kit after the two guys left. I never saw anyone,nor did my girl friend that was 5 from me. So I wrapped it up. And left the 2 pair of sticks on the unattended counter.

I get it…a lot of nationwide chains are doing most of their business on-line. It lulls you into a false sense of security, but you got to be careful especially when buying used gear. With Guitar Center you get real guarantees, even on used equipment. Order that used orange Music Man Bongo 5-string from Tulsa (yeah Tulsa, OK) and that used Orange Crush 100W Bass Combo Amplifier from Ocean City, MD. If the condition of the gear doesn’t match what’s advertised, you get your money back.Now you’re ready to start that fruity ska band you’ve always dreamed of…oh wait, that was me. Actually…I got the used “black on black” Music Man Bongo 5-string and new Fender 100w Rumble. (The orange is my next purchase.) They also “price matched” a new Shure BETA 58A which is still a damned fine stage mic by my account.Bottom line: if you’re a working musician, it’s hard to not love what Guitar Center is doing.

The single worst Guitar Center Ive ever been to, and thats saying something. Went to try some 5 string basses, they had literally only a single one that was a quality instrument. I asked a staff member if they had any basses elsewhere and was dismissed with a flat No without breaking stride, while he got back to his conversation with a different customer, whom he was waiting on hand and foot.Really weird, scummy vibe all around. Empty shelves, displays in disarray, just a sad sight really. The guy who rang me up was pretty nice I suppose, but thats literally the only positive about the whole experience. Went in ready to spend $1k+ and left with a $6 pack of acoustic strings and a new-found determination to never set foot inside a Guitar Center again in my life.

Had my electric guitar worked onGreat tech service and repair!I was curious about distortion pedals and an employee answered my questions and took the time to explain things to me. He set me up with several to try out and offered to help if needed.I never feel pressured to buy anything when I go in there.Im always made to feel welcome in their store.That means alot especially when youre new to playing.Thank You!

Friendly atmosphere and staff, I couldnt ask for more

I called and a guy named Mikey answered and helped me with everything I needed help with. I consider his help top 3 customer service Ive ever came across. 10/10 would recommend

The people here are nice and consultative, prices for items are reasonable for retail. Online prices are obviously lower for certain items. We chose to purchase our amplifier and speakers here because they know what they doing. Their return policy is reasonable as well. Overall I would recommend for when you need answers to your questions. The used amplifier prices are competitive for the market compared to online used prices. The 45 day return privilege makes me much more comfortable with the purchase.

Decent experience overall. Short staffed and nobody came to check on me, but Ill give grace because everyone is short staffed. Made a decent purchase and happy with the price, plenty of stuff on stock, and friendly staff.

Got a 25 dollar violin bow and some violin strings but no hide glue. The website has more violin experience than the store does.

Wonderful place to go even if you just want listen to people play

Very friendly and helpful staff. We got our son a nice beginner guitar and base that we saw online. The staff member helping us tested it out on the amp we wanted and made sure it was tuned before purchased. All in all we spend $444. Our son has been jamming ever since. Will definitely go back to Guitar Center for an upgrade when hes ready for one.

I remember the time before online sales when this place was packed and the instrument variety was impressive. Its too bad to see this place in such a state. By the way this Guitar Center used to be called American Music back in the day.

Great service, great staff, well stocked. A great experience overall.

Wow! What an awesome place for guitars, drums, keyboards, speakers, and tons of other stuff! As a drummer my favorite was the symbol room! Got to bang on all the symbols and hear the different sounds. It was fantastic!

Ive always had great experiences buying from Guitar Center. I normally buy live sound equipment, and the staff are always helpful and friendly. Sometimes they can get busy and dont have enough floor staff but thats due to them really taking time to help out with each customer. Ive bought both new and used gear here and rarely had problems with the equipment and/or been able to fully test and understand what I am purchasing (when buying used) and the risk as well as their coverage plans which are always an option.

Staff is knowledgeable as well as congenial. Enjoyed my experience with this firm

This is a awesome place, the staff that was there was quite helpful and thoughtful.

Thomas helped me pick out my instrument, and his help and time is super appreciated! He is very knowledgeable and answered a ton of my Im an absolute beginner questions, beyond just buying an instrument and including learning to play.

Really like the fact that you can play just about anything in the store you want. Makes little kids want to be ROCK STARS😄 Good quality brand names at reasonable prices. Very helpful staff.

3 because I did online order acoustic over 500. But they charge $80 for a setup. Having spent that much and more for accessories Id expect a setup for free with making sure action is fine. Just cause its in the box dont mean its ready to play...

Great amazing service from the moment I walked in. I needed a djimbe and they had a fantastic selection and we loved testing them out there in the store. I cant remember the employee who helped me so a round of applause for all of them. Thanks a million.

Eh. Not a fan of the exorbitant prices in basic things like cables. That has nothing to do with the staff. These folks are my favorite guitar center crew. Helpful and friendly.

I LOVED OUR CONVERSATION THERE.. AND HE WAS SO NICE

If you need work done on your guitar or bass the in house tech Shane is awesome. I definitely recommend him

Just started my bass lessons here, and Phil and his team are simply amazing.

Great guitars and service

Fast, friendly, knowledgeable service picking out ukelele for husband, a bass player.

While still good, it is a shell of its former self.

Been shopping there for 40 years and its the best thing since fried ice cream. Eric let me play on a couple of fender acoustasonic guitars with no pressure but explained multiple buying options. Best local place to go to

Yknow...guitar center is just plain cool. Real musicians helping you out with all the gear you want to buy soon or add to the wishlist. music is always there for you- when youre happy, medium or a little down its always there, and thats just plain comforting...rock on everybody! Grab a guitar, bass or some percussion and all is well.

Been purchasing drum sets pA. Gear, all all things musical since 1985

It is larger than expected a lot of hands on. Well organized.

While I was with my friend who was shopping for an electric guitar, we were treated as if we were the only two customers. It was easy to get any questions answered we had before making a purchase that was quite welcomed in this home.

So grateful for this place! We were able to make an appointment to pop in to pick up a few specific things for Christmas. Appreciated their help with finding the perfect accessories we needed.

Incredibly rude employee named Eric (bald man with tattoos on his neck.) He addressed me in a very condescending tone when he initially walked by, then when I told him what I was looking for, he proceeded to show me something entirely different, then told me that his shift was almost over, so he couldnt help me. This all went down in the matter of less than a minute. Why even come over and try to help, if youre in a hurry to leave? Terrible customer service here. I was prepared to spend upwards of $2,500 on an amplifier. Oh well, Ill take my business elsewhere.

This location usually has great deals on used gear.

Friendly staff, and fair pricing. Drumming lessons are cheap and the instructor is awesome.

Customer service is excellent. Lots of quality instruments to choose from. Great music teachers.

Johnny on the guitar counter was super helpful. Very knowledgeable.

The store looks like graveyard.Employees are very rude giving short answers.The employee actually argued with me about matching a price from the guitar centre website.On the shelf the price was $39.99 and online on GC website $29.99. Even after showing him the website he still try to make me pay the full price.If you in the shop look online to compare prices.

Guy help out answered all my questions great place

Small. Not much of a selection. Staff isnt friendly. Its like half a guitar center.

I visited recently to pick up a banjo. Everyone was extremely friendly and helpful. Thank you, Guitar Center

Great selection, though they didnt have what I was looking for.

They always have something I want. Love this place.

Great place to buy a musical instrument. Friendly people. Had the item I wanted at the advertised price. Will buy from them again.

Customer service was great. Know what they are talking about. Got a bunch of info to help for my next purchase.

Always call to verify if item is in stock. Website is not updated

The place to go for music making lovers, amateur or professionals.

Although we knew what we wanted, the staff was prompt, friendly and helpful with service. Large selection of instruments and knowledgeable staff.

Great service, everyone was very friendly and helpful.

Nice collections for all sort of musical instruments

I love it, wife hates it. She doesnt seem to understand that the proper number of guitars one should own, is what ever number one has at any given moment plus, at least, one more.

Great store. Bought a new ukeleke.learned how to replace strings. Very helpful staff!

This particular store has been a favorite for years. Always friendly, knowledgable and reliable. I recommend them anytime!

Good guys very friendly and helpful. Great please to shop for musical instruments.

Came in today to trade some stuff in and was blown away with the experience I had. I brought a lot of different pieces of gear in to trade up for an amp and they handled it super painlessly. Even though I was putting them through all this work they were having fun and being very professional to me. You can tell its a very relaxed environment that they got going on, and I dont mean that in a bad way. Relaxed but can still get things done. I didnt get the guitar techs name, but Nick and him were awesome! Would definitely recommend stopping in if youre looking for new or used gear. They seem to have a decent used section, and seems like they get new stuff in pretty often. And of course if youre looking for new Fender or Gibson stuff they got a lot of that too.

This place has a good amount of supplies needed, but we got a couple records from here that were completely scratched up- They were good with us returning it, aside from that, a good place to go for music equipment

So much better than internet and prices that cannot be beat.

Really great service!

The staff seemed to be very interested in the reason for my visit, and in what I wanted to buy. Slightly frustrating but as always they staff know their inventory and can make great recommendations. I got what I needed and made room for others to enjoy the store. Got some new strings and a scale book.

Just bought my first guitar! They were so helpful!

Wide variety of musical instruments. the boys can mix the tones and sometimes you listen to good music with soul. I like this store. In my opinion they could win a revival of the most spacious facilities and with more sound cameras. A little more color to the walls. I have been here for years and the scenario never changes.

The staff is always amazing.

Staff there are always friendly and willing to find out what items they have what they dont for you

Good place and knowledgeable staff. I forgot the dudes name but he was a cool and got tattoos 😎

Technician clearly doesnt care about his work. I payed $80 to have with adjust my guitar. I came to pick it up and is wasnt even tuned. I found out later at home he didnt even do anything. I regret not checking his work at the store, but I was extremely happy with the technician down in Tacoma so I figured they did the same quality of work. Anyways only go to this location for a bigger selection of used guitars and nothing else. Theyll steal your money.

They have all the guitars locked up and nobody to help. What’s the point. Just a bunch people standing around wonder what to do. These guys should just shut down so some local music shops could turn a profit while provided actual value and customer service. I have spent 10s of thousands here but will never spend another penny. Guitars locked up, give me a break.So I’m going to do an update..I got frustrated with not being able to find the guitar I want at a store so I went against my better judgment and ordered a guitar from the website.5 days later my guitar doesn’t even exist in their system and it’s going to be 3-5 days to get the $1800 back in my account.

Got the guitar and supplies I needed for it at a great price.Friendly staff; knowledge and helpful.Will return.

The selection was next to nothing and they are way understaffed

This is a large Guitar Center. Well stocked and the staff is helpful. Its a good place to pop in and grab essentials like strings or to kill some time browsing.

Very awesome service and knowledge. Those guys are the best. Would buy and recommend them anytime. Keep up the great work guys!

They are always cool people with lots of knowledge and passion for music.Unfortunately their stock is low due to Covid. Online it said they had an item in stock, and though the rep looked high and low, he couldnt find the item. He didnt even offer me a free coffee, even though he did have cute eyes. I couldnt see his mouth since he kept it covered the whole time.

Brought a cool Shelton Solarflite online there at their store..Morgan, one of the sales staff was awesome, known the guitar I waswanting and said its a good one..Morgan was great in helping me get it shipped and in my hands!!A great guitar indeed! All is good on my end and would like to say thank you very much !!Billy

You know, I went in and was greeted by a nice young woman. I asked her that I was interested in guitars and was wondering with whom I needed to speak. She directed to the guy that was responsible for guitars. I waited in line for a couple minutes, advised him that I was interested in guitars and when he had a couple minutes if he would find me in the guitar room. Bummer - nearly 30 minutes still no guitar guy - so I left.

Great people working here, very helpful, and will help you get what you need at the best price

Cool people work here

Maybe its the Virus, maybe its the way consumers consume now - but this Guitar Center location is disappointing. Heres why - much of what they offer is not in stock. Many of the items you see are the floor model, and are Not owned by Guitar Center was what an employee told me. They then will tell you that they can place an order online for you. If that was what I wanted, I would have just stayed home and ordered online. Seems like a business that could be on its deathbed or is due for a complete reimagining.

Went in twice, and called once, to try to buy the guitar Id been looking at. Between knucklehead customers and employees who walk away from me in the middle of their own sentence, to go help another customer (while Im literally standing by the cash register with an $800 guitar in my hand), or leaving me on hold for 9 minutes before I hung up, I finally got the message that they couldnt care less whether I bought anything or not. I ended up going to the Tacoma store, where was a striking difference in how employees treated customers. And yea, I bought the guitar from the Tacoma store.

They let us mooch their space for band practice.

Great selection, competitive prices, knowledgeable staff. On-line order pickup at store process leaves something to be desired. When I arrived at the store to simply pick up my purchase I found it was still in step 1 of 3. That was after hour and half of placing. Rep was knowledgeable enough to cancel the order and get me out the door simple. At least I still got the last one.

I love this place if I had credit there Id be in big trouble they let me go and sit down and play one of their drum sets that I plan on buying now without a credit card bill

Closed for in store shopping! Ive been to this location in the past and have had a great experience. A little annoyed online shows them open but they are for sure locked down.

We know what we wanted but one of the guys on the floor was 1st didnt know anything about a product we asked for, 2nd was just throwing around boxes with things in it and we are like dam and then people come in and buy whatever is in that box. 3rd he was just plain rude

Covid has effected it but still a good place to pick up supplies/instruments, pick a non busy time so you have to wait in line

Had what I needed in stock, friendly service and great selections!

This place has it all. Student to professional. New and used. Nice guy answered all my questions and those of my 11 y/o. Helpful and hooked us up with a used student snare drum with all the fixings. Perfect for a soon to be middle school drum player.

Service was ok once I asked. The store itself is looking g a bit run down. Definitely needs a refresh

Great place friendly staff

Everything you need to play

Morgan and the staff provide excellent service and support. We are lucky to have a good Guitar Center with knowledgeable staff, many of the employees have been there for a long time which tells you the management is doing something right.

The guys are really helpful! If theres a problem with anything, theyre willing to do whatever is needed to make it right

Dont try to purchase used theirs a 30 day wait after your purchase so i bought new..

A wide variety of guitar and gear that you can try. Good prices.

Super relaxed environment, cool employees that all know what they are talking about. They have a pretty great Selection of Guitars and other instruments. Totally recommend

Everything a musician or music lover needs. All I have to say about that.

Best place to get some live looks at high end DJ and audio equipment.