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Vista Glass
3226 E District St, Tucson, AZ 85714, United States
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Vista Glass
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Ke
Review №1

Highest praise for quality and price. I called them about a special windshield that had to be custom cut and made and they were over $100 cheaper than the next closest shop that could do the work. He was excellent in his quality he was superior in his price and very pleasant to work with I give him my highest rating. The person I worked with owns the company. and answered the phone and did much of the work himself.Not greedy. Just professional and good natured.

Da
Review №2

We bought a China cabinet that came with two broken mirrors and a missing glass shelf. Vista Glass made my replacements quick. The staff is awesome and were very helpful in making sure I had the right materials and were the right size.

An
Review №3

Highly recommend Vista Glass. New windshield and windows tinted on my van. These folks are professional and so courteous. I highly recommend Vista Glass.

Le
Review №4

I had a rock hit my front windshield near the camera so it worried me. This happened on a Sunday, I called Monday and my windshield was replaced by Wednesday at noon. Vista Glass did the heavy lifting - calling my insurance, covering the claim details, making the appointment. It was very easy and fast, and I was able to work from their lobby and not miss a beat. Friendly, courteous, efficient, and reliable. I highly recommend Vista Glass.

Br
Review №5

This place is all business and they were fantastic

Ac
Review №6

I love this place they took good care of me from the ladies in the front with the water lol to the men in the back taking care of my car thank you Vista Glass

Bi
Review №7

Quick fast service great staff & customer service

Ma
Review №8

Wonderful job and workmen. Very easy. Reasonable.

Ja
Review №9

I called to make an appointment and was told someone would contact me within an hour or Ive waited all day and Ive called back and still cant get anybody To contact me. They must not need my business.

Cu
Review №10

They have good pricing. Great customer service. Competitive promotions and deals for full replacement of windows. Works with all insurance companies.

Pa
Review №11

I scheduled a 9am appointment weeks ago, tint guy shows up 30min late, then takes another 70min just to tint 2 windows. Window tint looks terrible. Tint is cut way too short and has a gap, and there are tiny particles in the tint itself. I would definitely nerver recommend them, dont waste your time and money.

Je
Review №12

Amazing company to work with. The retail and commercial are amazing; and the auto department is second to none in the industry. Highly recommended to my friends and family. The owners go above and beyond for their customers and are more then fair when it comes to prices. A plus in my book!

Te
Review №13

We took our 2019 Ford Edge for a windshield chip repair. The gentleman helping us explained that because of the size of the chip and where it was located, we needed a windshield replacement instead. Our insurance covers windshield replacement at no charge. Did I mention that Vista Glass is a USAA preferred shop? If you want the job done right by friendly, and knowledgeable staff, then go to Vista Glass!

Jo
Review №14

Zero stars. These guys dont finish what they start and the string you along promising theyll make things right - but they never do. My mother hired Vista Glass to repair several windows in her home in Tucson. Months later they still havent completed the process. The admin in their office promised repeatedly that theyd be out to correct problems they created (screens not fitting, lack of delivery on a window). My mother spent a significant amount of money to prepare her house to be sold. To this day they still havent completed the job and they effectively went dark. Ive tried to intervene and have received the same poor treatment. Terrible, terrible, terrible. The owner was informed, supposedly, on several occasions about the problems. I was told for two weeks theyd be in touch to solve the issues. I gave up. NEVER do business with these folks. They owe my mom money for not completing the job. They are unresponsive. (Update 7/15/19: Owner contacted my mother. Picked up broken item. Indicated will be repaired immediately. Still has not returned. Will update this review accordingly.)

To
Review №15

Called to get a price on a windshield replacement for my vehicle. Maria was super friendly and gave me the best price in town. The installer (guy named Freckles) showed up on time the next day and was done in a matter of minutes. Everyone was very professional and the job was done quickly for a great price. Could not have been a more pleasant experience. I highly recommend this company for any of your glass needs.

Co
Review №16

I set an appointment with vista glass for a simple estimateThe window was between 10-2, so I called at 1 to check on the appointment and they said it was on time. At 2:30 they called to tell me theyd be at my house in ten minutes, but arrived after 3.They didnt have the parts needed to fix windows, so they called me to reschedule. We agreed for the same time next week.The next week rolled around, nobody came so I called. Turns out they forgot to actually set the appointment in the systems, and scheduled me for the same time again the next week.The third appointment rolled around. Long story short they arrived 2 hours late. Finally they fixed the window...and the technician broke it.So we rescheduled for the same time next week....And they missed the appointment.There was never an apology, an admission of guilt, or the smallest offer of condolences.UPDATE:The man who came to finalize the window and replace the last one was very kind, efficient, and helpful. (Not naming him here for his privacy but they know who he is)The owner also called and fixed some of the issues I mentioned. He explained they had a shortage on certain materials etc.and more importantly; he took ownership and apologizedI think it says. A lot that the owner himself was willing to call one customer to explain the situation and humble himself and apologize for the issues.3 stars because right now I’m very nervous about the company, if their front line employees don’t seem to value customer service. But above 1 because I am now much hopeful that this was a weird fluke than a norm, and because I know that someone in charge genuinely does care about the company more than the bare minimum he has to do. I think dispatch work may need a retraining or meeting about customer service and customer value, but I feel the company has more potential than I first saw.I also removed the “poor quality” criticism because the glass that they broke was a rare accident and doesn’t seem indicative of their general quality.

Pa
Review №17

I used Vista Glass today for auto window tinting. Customer service was great. I would definitely use them again. Thank you so much

Al
Review №18

Great guys! He will take really good care of you. Excellent accountability and response.

de
Review №19

This company gives great customer service. The office staff as well as the workers are respectful and will do whatever is necessary to make their customers happy. I can assure you, you will not regret going with this company. Actions speak louder than words and their hard work will prove it all!!!

Vi
Review №20

I will never go with another glass company again. Vista Glass is the way to go. Their hard workers are wonderful and it is amazing to see how the entire staff will do what they need to do to make their customers satisfied. Whether it is price matching, explaining their products to their customers so they can gain some knowledge about glass or even reassuring their customers that they will not be disappointed in their work. It is always nice to have a company prove their work and deliver great customer service. You will not be disappointed!!

Ro
Review №21

Great price and service. We are very happy we decided to go with Vista Glass. Thanks

Et
Review №22

Great guys! He will take really good care of you. Excellent accountability and response. Thanks

Jo
Review №23

Just went in today to have my windshield replaced. Hands down the best service from the very beginning to the end! I can say best Windshield service provider in Tucson Thanks

Ri
Review №24

Love this place. Good prices and good customer service! Thank you

Ja
Review №25

I have had a remarkable experience with Vista Glass. Very professional installers and high quality workmanship. Best Glass repair service in Arizona.

Mi
Review №26

Excellent experience. Had my windshield replaced in less then half a day. Quality work, and great price. Thank you

Jo
Review №27

I wish I could give this company 0 stars a review. If you contract or do anything else with Richard Main get all of your money up front. If you dont Im telling you that you will get burned. Good luck.

Ni
Review №28

I got my windshield done with Vista Glass and it was the best experience. I highly recommend them. Thank you

Li
Review №29

They were really nice guys, very knowlegeable, very helpful. Very happy on how my car turned out. Thanks

No
Review №30

I used Vista Glass today for auto window tinting. Customer service was great. I would definitely use them again.

Li
Review №31

This company is the best autoglass business in town. I will highly recommended. Thanks

Ja
Review №32

Absolutely fantastic and honest people. I would absolutely use them again for any future jobs.

Ka
Review №33

Great company! Service was amazing and efficient, I got exactly what I needed to get done and the staff was very kind to me. The man who fixed my windshield was great and got the job done super quick! Very happy with you guys.

PE
Review №34

Came and replaced are windshield on full size service vehicle in less than 1/2 hour excellent job

Le
Review №35

Great customer service, quick installation and very competitive price for my windshield replacement. I would definitely recommend Auto Glass Now!

Mi
Review №36

Vista was contacted to replace a front door at a Medical facility in Tucson. They were adequate in response time setting up appointments but cancelled at last minute on 2 occasions. When the door was installed it was not done properly. The door was not level and did not close properly. They came out several times to try to adjust it. In doing so they over tightened the overhead mechanism and it now leaks. After several attempts to fix it they ended up re-installing the door properly. Turbo performed the work and did an excellent job. He said the overhead mechanism needed replacement. After 6-7 calls it is still not fixed. It leaks oil on patients and has ruined a carpet we have on the floor. Renee and the other receptionist are very polite but repeated promises to call us back have not happened.

Re
Review №37

These guys are the absolute best! The work was professional and the service was good. The price is affordable for a repair for a chip in my front windshield.

Em
Review №38

There are very knowledgeable and actively going out of their way, consistently, helping customers have the best experience possible.

Ed
Review №39

We scheduled a measurement on Sept 11, which started out well enough. We finalized the deal and ordered one window on Sept 13, and were told it would take 5-10 (business days) to get the glass in. Two weeks later we still had not been contacted about the scheduled delivery date, and we called back. We were told there was a backlog at the manufacturer. The next week they finally arrived to install but they had ordered the wrong size glass. We were told they would re-order and would place a rush on it. After two weeks when we hadnt heard back we called again, they seemed surprised, and based on the conversation it seemed like it hadnt even been re-ordered. They put a rush again and told us they would be ready to install next Friday. Friday came and went w/o a call. We called again and told they werent sure what happened but would be out to install the next week. This went on for a series of 2-3 weeks. Finally we were told that it would be installed on Nov 1. We called on Nov 1 and confirmed we were on the schedule. Again, the day passed without a call from the Tech.Only after canceling the contract for failure to perform did they seem to take notice promising to be there tomorrow. Too little, too late.I realize that one window, with a contract value of less than $600 may not be important, but you have lost a customer for life.There are too many other good companies out there who are actually responsive and fulfill their commitments.*** Update to Respond to Vendor***It was never once mentioned over the course of the 2 months the glass was arriving broken. We never received any communication from anyone unless we followed up an we were always given the same answer, we will be there Friday / Tomorrow / Whenever.Looking at other reviews it seems we are not the first people who have been promised delivery, only to have it not fulfilled time and time again.How anyone trust a company who is unable to satisfy a simple requirement?I suggest you get your money back from the manufacturer for their failure to deliver to you, if that is in fact the truth - which I doubt it is.

Ni
Review №40

I needed my windshield replaced and right from the start I received the best customer service. They came out the same day. They were professional and courteous. I recommend Vista glass to everyone that wants speedy as nd quality service. Thank you Vista glass!

Ev
Review №41

They did good work and aimed to provide me with the highest level of customer service to make sure I was a satisfied customer.

Mi
Review №42

I could not believe the service they provided. They came to my work and repaired my window without a extra charge. Very impressed with them. My Framers agent Neal Galt highly recommend them!

Ed
Review №43

I highly recommend for professional, and top notch service. Thank you so much.

Ei
Review №44

I got my windshield done with Vista Glass and it was the best experience, from the ladies in the front office answering any questions I asked, to the sales representatives in the back assuring me about the safety hazard with my windshield having a crack! I loved how they are a mobile service so it was even more convenient to be at work while they were fixing my windshield, I highly recommend them for any job that you need as far as residential commercial doesnt matter thes are the team you truly want...

Ke
Review №45

Great service! Responded extremely quickly to a late on a Thursday night. The quote was fair and Tung fit me into a busy schedule. He fit me in because it was forecast to rain (which it did). Awesome experience would recommend to friends.

1u
Review №46

I recently had a windshield installed last week. I was very happy with their work. The installer was very nice and did a awesome job. I will definitely use them again when I need another replacement.

Ra
Review №47

Quick fast and great prices

Ga
Review №48

They were very helpful and made sure that we were taken care of as soon as they could. The staff was very friendly and attentive and really cared about what my needs were. Would definitely recommend to family and friends.

Ma
Review №49

The entire staff is welcoming and kind. Very attentive and helpful. Answered all of my questions and got the job done in a surprisingly short amount of time

Jo
Review №50

Great price

Ke
Review №51

This company calls me every month. Every month i tell them that i dont live in Tucson, but they insist on calling me. I wonder if soliciting after being called numerous time and being told to stop is legal?

Ro
Review №52

Fast and prices better than other place I called! Thanks for some great service!

Da
Review №53

My insurance agent Penny Wright with American Family Insurance told me to use Vista Glass for all of my home glass and car glass needs. They are a approved insurance provider. Give them a call and ask for they specials!

T
Review №54

Richard Main did my tinting on my V8 Titan truck and as a female it wasnt sure what place to go to but I read the reviews after seeing a Groupon for this place and I am so glad I decided to go here at first I thought it wasnt dark enough due to me being a girl and its bright outside but it looks so slick I look like I have a brand new truck just like ladies only going to One Nail or hair salon after they find the right one this is like that but was Auto Glass I am very pleased and would recommend him to anybody

Dy
Review №55

I have gone back to this company 4 times now for windshield replacements. The speed and quality of customer service is unmatched. During the last replacement, the installer left off two critical components and their customer service rep rectified it immediately!

Sa
Review №56

Incredible service and responsiveness. Will come to your car, fix the window, vacuum the glass, all incredibly quickly. Will definitely use again

Ly
Review №57

After some confusion over promises that were made I had originally posted a negative comment. Within 3 hours I received a phone call from the owner. He made it right with me by offering free tinting...I had that done today and am very pleased. Thank You for making it right.

se
Review №58

My windsheild looks great but the installer torn up my pabrick around my windsheild and the seals on the side of my windshield. I would not recommend

Jo
Review №59

Had my SUV at 1230 and still had to wait for my Vehicle till 445 or 530ish and I was told my car was ready but was handled my key in the middle of a dirt parking lot. That was it and sitting in the lobby was like being in a bar listening to what the employees where going to have to drink when they day was over ... impersonal and uncomfortable at the tone of conversation ..

Ne
Review №60

My mirrors install is what we expected, but more. The glass installed went above and beyond with the install and detail. I did a research through the Arizona registrar of contractors and they are license and insured through them. Great company, don’t go any place else!

Hi
Review №61

Awesome 👌

An
Review №62

GREAT COMPANY TO HAVE YOUR GLASS WORK DONE. THEY PROVIDE EXCELLENT CUSTOMER SERVICE AND ARE VERY COURTEOUS TO THEIR CUSTOMERS! WILL DEFINITELY USE THEM FOR MY FUTURE GLASS NEEDS :)

sk
Review №63

I needed a half section of flat glass for a 1940 Ford windshield cut from my template and they cut it while I waited and at a good price! Thanks

Al
Review №64

He came to my house and fixed my windshield within the next day. Thank you so much

le
Review №65

I had a great experience getting my windshield replaced! The service was remarkable. Yvonne & Renee in the front were very accommodating . I would refer them to anyone with windshield or glass problems.

Sh
Review №66

Vista helped me a few years ago and did a good job. However, they call me every year for more business and every year i tell them to remove me from their contact list because i dont live in the area any more, but they don’t listen and jeep calling me

Je
Review №67

Great experience at Vista glass, took great care of the vehicle and had a fine attention to detail. I would recommend this shop for a tint job any time.

Le
Review №68

Fast, friendly, professional service I highly recommend! They come to you wherever you are so super convenient. Great service!

Mi
Review №69

Woman out of Sierra Vista who took my call was slow, dense and dumb. She ended up hanging up on me as I was ready to schedule an appointment. I can only imagine how their work would be. NEVER going to give them my business.

Ry
Review №70

We recently bought a home which needed new screens replaced. We looked around for the best turn around and obviously price. Vista Glass was there to serve all.

Je
Review №71

What I see is that Vista Glass is doing a great job with all these made up reviews of 1 stars. I notice that all the negative reviews have no pics of the person, which is a big flag of a made up review from a jealous person. Keep with what you are doing Vista Glass, which is taking care of your customers for 17 years!

Mi
Review №72

Auto glass at it best! We had our windshield broken by a rock on the road. We needed it fixed ASAP. We called Vista Glass had it repaired in no time. Thank you Vista!

Ru
Review №73

Had a little problem at first, but they resolved it and all is good. Customers are first with these people! Highly recommend!

MA
Review №74

We have the best customer service, lowest prices and best monthly specials.When you need Auto, Home or Commercial Glass, Vista Glass is the way to go. Come and visit us!!

Su
Review №75

Awesome! Fast, professional, best price in town!!! I called around. I would recommend this place to anyone! Honest and fast!!

Di
Review №76

I was super happy and satisfied with the prompt service and customer service i highly recommend vista glass.

LE
Review №77

Driving down the freeway friday morning something popped up and broke my back window, lucky me i was on the air force base and Vista glass noticed it, not only did my insurance pay for it, they paid for the tint, it came out tinted so i didnt have to go any where they came that same day in the afternoon to my work and best yet my insurance told me they warranty their work, thanks to them i didnt have to worry about changing my plans for the weekend thank you Vista glads

Ju
Review №78

Fantastic work guys! I am very pleased! I recommend you to my friend!!!

Iv
Review №79

Did not install w/s glass correctly first time after a 2 hour wait when expectation set was 30 minutes. Came back to have redone (another 30 minute expectation was set but I waited 1 hour 30 minutes) and somehow the roof of my vehicle roof was burnt unknown cause. I DO NOT RECOMMED THIS GLASS SHOP WHAT SO EVER.THIS IS NOT FALSIFIED, funny this company tries to claim customers that had a bad experience in this shop are lying. I would not take my time to make this post if it weren’t true! I just read the response they had for me on here after a horrible experience at Vista Glass a while back. I even had a photo posted of the burnt rooftop of the vehicle I took in. SHADY COMPANY.

Jo
Review №80

We used them here at The Forum and they did a great job and had reasonable prices, we will definitely use them again should a need arise

gu
Review №81

Bad tinting job, horrible follow up, lie to you about promotions And never follow through with their promises. Going on 4 months of dealing with them and trying to follow up with no results and no attempts to make it right.Also installed uv protection package which is just 35% tint that was supposed to lighten up when dried.

Ro
Review №82

Impressed by the glass work they have done and keep on doing!

Au
Review №83

Initially had some trouble with my glass (bubbles, minor peeling) and some longer than average wait time. However the staff (particularly Renee (Brooke)) were very friendly and cooperative, and they made up for the negatives I experienced.

xx
Review №84

I have had two windshields replaced by this company, one was about 3 years ago on an 04 f150, which they put the window tint strip on the top crooked, I contacted them to get it corrected, they decided it would be better to go threw the insurance company again to replace the whole windshield, which I reluctantly agreed to. I was told I would be receiving 2 years worth of dinners to some resterant, that I never received, they said the install tech would leave them in the vehicle, the tech said it would be mailed to me... never got any thing! The second time, about 1 month ago, I received a call to see if i had any windshields that needed to be replaced, it just so happens I did on my 13 explorer, i set up the appointment for Monday between 10 and 2 and was told I would be receiving a 7 tabled as a promotion, I then explained how I never got the promotions from the last one they had replaced, he told me I would also get a $300 resterant gift card and I would be receiving these items in the mail in 3-5 buisnes days, it was Monday 2:30 pm and hadnt revived a call for the tech to let me know he was on his way. So I called to see what was going on, they told me a special trim kit had to be ordered for my vehicle, she said I should have been contacted to resceduald, which I wasnt, we then resceduald for that friday, they came while i was at work and changed the windshield, from what I could see the did a good job on the windshield, then I noticed they put the old trim in my trash can, which I thought was unacceptable, I install A/C and we take all of our trash with us at the end of every job. Then i noticed my rearview mirror was loose, I called them to get it fixed, they sent a tech to fix it the same day. So a week goes by and I still havent received the promotions I was promised, I called them, they proceeded to tell me I would be receiving an email with something I would need to fill out to get the tablet and gift card, another week goes by and I never received the email, I called again and was told the person who handles the promotions had already left for the day and they would leave her a note to contact me, a coupple of days went by with out a word, I called again, they transferred me to her phone it went to voicemail but I was unable to leave a voicemail because her box was full, I called back and they said they will leave her a message to call me, another week goes by still nothing, I called again and finally got to talk to the woman that handles the promotions and get the email, come to find out they are some kind of vouchers, I have to pay $50 to have the tablet shipped to me and the gift card I have to sign up for a dinner club which cost $30 then I would revive a $25 gift card once a month for however long... B.S, between the quality of ther techs, office staff and horrible promotions I think this company is a joke. I will not use them for any of my vehicles again nor will i recomend them to anyone

Pa
Review №85

Wow called to see if I could bring in treo aluminum windows for repair.NOPE! They have to come out, Ill drive out of my way too visit glasd Smith on ft. Lowell, they even have me an estimate on the phone.

Ni
Review №86

There prices are very competitive for window tint and window replacements.

Ma
Review №87

Will definitely use again for my glass repairs!

Ce
Review №88

Vista glass replaced my windshield at my home. They have excellent service the girls in the front and the tech that came out were very friendly and answered any questions I had I highly recommend them for any glass services you may need

Da
Review №89

Amazing job on my replacement very professional.....

Jo
Review №90

Very happy with the service and work they provided.

An
Review №91

I needed my living room window replaced and gave them a call. They came out and measured my window and installed it a couple days after when the glass came in. I am very happy with their service.

To
Review №92

Always great experience! Prompt,professional and quality work. Yvonne especialy helpful and very personable!!! Have deapt with alot of Glass instalation companies over the years and this by far has been the best!! Todd Deisering

K
Review №93

Quickly accomplished with a very professional staff and relaxing waiting area

Jo
Review №94

Great service from the customer reps to the glass installer. We highly recommend them for any of you glass that is broken.

Ju
Review №95

Great full service shop Autoglass repair and replacemen

Ch
Review №96

Minor miscommunication initially but due to great staff and ownership they more than made up for it. Great service all around.

Ke
Review №97

Willing to work late on a Friday night just to pull me out of a jam! Thanks Vista Glass!!!

St
Review №98

This is the place to get your window repaired thank you

Im
Review №99

Good place to work

sk
Review №100

Great customer service!

Information
73 Photos
100 Comments
4.3 Rating
  • Address:3226 E District St, Tucson, AZ 85714, United States
  • Site:http://vistaglass.com/
  • Phone:+1 520-744-7766
Categories
  • Auto glass shop
  • Glass repair service
  • Glass & mirror shop
  • Screen repair service
  • Shower door shop
  • Window installation service
  • Window supplier
  • Window tinting service
Working hours
  • Monday:Closed
  • Tuesday:Closed
  • Wednesday:8AM–5PM
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:8AM–5PM
  • Sunday:8AM–5PM
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