My long time mechanic recommended this business. They assessed my vehicle upon bringing it in and were honest about everything that would need done, so that no surprises occurred. They showed me exactly what had happened and why those repairs were needed before any charges were made or promised. My vehicle was repaired and ready for pickup within 24 hours. The staff here are nothing but professional experts with respect. They made it so that my interactions were pleasant even though I was being faced with varying stressors of vehicle damage and costs. I recommend this business to anyone that needs any of their services. As such, I will definitely be using them for any future services. Money well spent!!!
BigSky does a great job! I have had wonderful experiences with two different cars. They provide updates as the repair progresses and are very friendly and informative. Their techs are painstaking with their repair work and it really shows. Plus they wash and detail your car when they are finished. I would heartily recommend BigSky to anyone.
Definitely would recommend to every person that needs fixing, they are extremely sweet and prompt people, they get the job done and do an amazing job keeping me updated with texts and videos. They detailed the entire car including under the hood, I am extremely happy with their service!
Great experience. Not only did we have GREAT customer service the final result of our vehicle repair was PERFECT. Very prompt and informative as well.
Exactly a week ago I have dropped my car to Bigsky collision repair and got it back the next morning. They have a good strategy of expediting the repair process.Ordering a part took over two weeks, once the part available they remind me its ready a day later, took my car to the shop Thursday for quick color matching test for the painter and schedule It for Monday morning to drop the car and picked it the car within 24hours. I highly recommend this repair shop for any form of repairable collision, quick and excellent service. They did an amazing job, even add extra treatment to the car cleaning the interior and the engine thats adding more value above and beyond. Big sky collision owner Javier kept me informed every step and he went far and beyond his responsibility.Xavier, his assistance Mellisa, and others staff members were friendly and displayed real professionalism in the repair of my Nissan Pathfinder.
Thank goodness this was my first accident. I was more nervous about the repair process. Melissa and Javier were very informative and took care of everything. I didnt have to deal with the insurance headache. I just dropped off my car and they called me when it was done! It was that easy! The customer service was above and beyond.A HUGE Thank you to the BigSky Collision Team!
This is a top notch business. The head guy and staff are true professionals. The facilities are clean and orderly and the service was amazing.I had paint and body damage from a hit-and-run. When the vehicle was finished I could find no trace of the damage. The car looked like it did when I drove it off the dealer lot. I always felt informed about my vehicle. I highly recommend the BigSky. Fantastic team of folks.
I absolutely loved my experience with Big Sky Collision! They were prompt to get my vehicle into their shop to begin repairing my car while I recovered from a bad accident. They took my stress away by updating me every step of the way, we’re prompt to work with and call insurance companies, got my car authentic pieces to repair it with, and gave it back to me with a full detailing! They even made sure to work with my rental car company during this time to make sure everything continued to go smoothly. Would absolutely recommend this company and I applaud their friendly, welcoming, hard working staff!!
Owner, Javier and his entire team went above and beyond to help me ease my stress,.and did an amazingly beautiful job on my car. Thank you so much for treating me with true kindess. I ĺove the way my car looks. Everyone was awesome. I received daily texts with pictures and videos keeping me posted on the progress of my car. They got it done 1.5 weeks earlier than expected.
Fantastic staff! They went above and beyond to try and save me money. The insurance company was playing hardball. Cost way to much to fix they said. Even though I didnt get the work done I have seen the work their techs do, AWESOME JOB! Thanks Javier...
Exceptional service, from Melissa and Xavier in the front office to all the personal in the shop . I highly recommend BIG SKY for any service they provide .
Excellent experience, everyone was super helpful, very upfront and kept me informed every step of the way. Went above and beyond to make sure I knew what was going on and why, very honest people.
I can sum up my experience this way: honesty, attention to detail, and extreme customer care.I was in an accident that caused a decent amount of damage. After my insurance company declared it a total loss and I chose to retain, I took it from the insurance-preferred body shop over to Big Sky. That was the best decision I could have made. They took a good look at the car and found the other company underwrote the estimate by quite a bit, but still managed to keep my total below the first company’s estimate. They got me my car quickly to keep me from paying more out of pocket for a rental, then had me pop in for one more part that was late. When I took it back, they said the repairs they did weren’t up to their standards, took me to work, got me a rental, and made the car absolutely perfect at no additional charge. When I picked it up, Xavier was touching up the inside of the hood with touch up paint...the inside of the hood. That’s next-level attention to detail.If you want your vehicle made absolutely right after an accident, go to Big Sky.
The process of having my vehicle repaired at Big Sky went above and beyond my expectations. From getting a clear estimate, working out a timeline and setting expectations, to receiving the finished product; everything about it was exceptional. The car looks better than it ever has because of the attention to detail from everyone on the team.I had a difficult time finding someone to tackle this job. My 2008 Toyota FJ Cruiser needed a complete paint job and a lot of body work, big and small, after being parked on the street in Brooklyn for the better part of a decade. Everyone at Big Sky took their time evaluating my vehicle to make sure that nothing was missed and included me in all of the decision making. They were thorough and transparent at every step.My vehicle was finished within the timeline discussed and throughout the painting and repair process I was sent progress report photos. I received regular updates all along the way and any questions I had were answered promptly with Xavier and Melissa just a text or phone call away.My 12-year-old car came back looking (and smelling) like it just rolled out of the showroom. Every detail was considered. From the engine compartment to the interior, everything was shining like new.Xavier and Melissa care about their customers as people, and they understand that people really love their cars. It shows through in every part of their business. I would absolutely recommend Big Sky and plan on bringing my vehicles to them again in the future.
I was so pleased with my experience with Bigsky Collision. They were professional, thorough, and honest. My car looks great, maybe better than it was before my accident.
Big Sky Collision Centers exceeded my expectations. Im a young mom and my Tahoe has a lot of sentimental value to me. When I found my truck vandalized one Sunday morning it shook me up a bit. When I went to Big Sky, Melissa who works in the front was understanding and patient with my questions because I was needing a lot of clarification (insurance claim). Xavier looked over my truck and said hell take care of me. And he sure did! I have never seen my truck so gorgeous! Yeah they painted the whole left side phenomenally, but they made sure my truck looked good all around too. They even detailed the inside, and tbh I had coffee splatters stuck to the roof in the headliner and its all clean and clear of those spots! After feeling degraded by the vandalism and having knee surgery just before I got my truck back, I was pretty overwhelmed with joy. If only they could have seen my smile when my husband brought it home. Thank you so much Big Sky!!!
They fixed my husbands car, then fixed my car. Both look great now. I have 0 complaints and will always refer family and friends here
I stopped by on my way home from work yesterday just to ask what could be done and how much it would be to clean up a scuff mark on my rear bumper. Xavier came out looked at it and told me it would be no problem and he wouldnt even charge me, 10 minutes later it was all cleaned up and as good as new. Unbelievably nice guy and great work, I hope I dont need any more body work done in the future, but if I do I will definitely be coming here again!
The people at Big Sky are fantastic! They are extremely friendly and very knowledgeable in dealing with the insurance company, kept me informed throughout the process. While they were repairing my vehicle they sent me pictures of the progress. My vehicle is 9 years old with over 220,000 miles but it looks brand new now thanks to Big Sky. I definitely recommend them to anyone that needs body work done.
I brought my vehicle in to have a dent repaired and have a rubber belt replaced in one of my windows. The staff kept me informed throughout the process. They sent me pictures daily so I could see what was being completed. You could tell that the people that work at BigSky are not just their for a paycheck but really do enjoy their job and put their heart and soul into their work. My car came back nicer and cleaner then when I dropped it off. Would highly recommend them.
There was no evidence of a repair ever having been made. The vehicle waa detailed inside and out - The engine was steam cleaned. Unbelievable.
It is rare indeed these days to find great customer service anywhere, much less at an auto collision center, but Big Sky simply gets it. Xavier sets the tone for his entire crew: a very clean and organized shop, exemplary customer service and terrific workmanship. My mom was in her very first collision recently (yes, hard to believe, but true). Xavier was always professional, a gentleman throughout the entire process and genuinely concerned about taking good care of not only the car, but us too. Who sends out daily video clip updates via MMS? Xavier does, thats who! Being a car guy, I loved seeing these updates as the car went from damaged to like new. Thanks for taking care of my Mom Big Sky. You have my highest recommendation.
Talk about bad service all I did was ask her to clarify if she was going charge me 300 for the estimate, like her mechanic had told meAnd she refused to work on my car, said I was angry, yes Im slightly angry, you just laughed at me for 45 seconds straight when I tried to clarify the amount, and I called another shop after, she was wrong, who is this office lady? Wth
I brought my vehicle in for some color/scratch repair after being rear ended on a parking lot. As frustrating as this was, the service, friendliness and professionalism provided by Javier and Melissa were top notch. I was given several updates on the repair process and arrived to find my back bumper in excellent condition and a VERY clean interior/exterior. I also received a personalized thank you note, which really made me feel appreciated as a customer. Would definitely recommend to anyone looking for honest and exceptional car and customer service.
Fantastic staff and fantastic work! My truck was returned to me looking nicer than the day I bought it! They worked hard to get me the parts my repair needed, even when they were on backorder. They also kept me informed during every step and sent pictures with their regular updates. Hopefully I wont need to use them again, but if I do need body work done in the future, I wouldnt take my vehicle anywhere else!
We had a great experience repairing the car after an accident. Big shout out to BigSky Collision Center in Tucson, Az.
Brought my daughters Audi Q3 in for some cosmetic paint. Xavier was so friendly, he even informed me of a cheaper solution if I wanted to do it myself. I had them paint it and it looks like new, and the price was very reasonable. The staff is so friendly too. Made me feel like family. I will definitely bring all of my work there in the future.
Excellent attention to detail, very informative and very timely. This is 100% our go to place of business!
I don’t normally leave reviews but I wanted to let anyone know if you are looking for the place to get excellent body work and excellent service- BigSky is it!
Took my Nissan GT-R into bigsky after an accident and from the start Xavier and Melissa greeted me with a warm welcome and ensured that my car would be taken care of. The process went quickly and I was able to get my car back in a timely manner. I was shocked to see my car detailed and handled with care. I can not thank these wonderful people enough for taking great care of my car. Thank you so much if anyone needs a collision center look no further and give BigSky a call ASAP
Great experience at Big Sky Collision. They gave me an estimate after my car was rear-ended, printed out information on all the parts I would need and gave me several pictures of the damage. When I got my car fixed there they sent me videos and pictures of any other repairs that needed to be done. They were honest about pricing and very communicative. They also cleaned and detailed my whole car which was extremely appreciated.
Big Sky has brought my Bertha back to life, like a dragon breathing from a gas pipe !! Fire has been met with fire, with top notch professionalism, expert work, and just down to earth customer service, Xavier and his crew has set the bar very high in the craft of collision repair. I will never use any one else !!
Big Sky performed excellent repair work on my car. They kept me well informed on the status of the repairs and the work was performed within the time estimated. Their customer service is exceptional! I highly recommend Big Sky.
I was told exactly what they would do, and when to expect it to be finished. They provided photos as they went through the repair process. It was completed sooner than Id expected. The car was cleaned inside and out. I was given a courtesy ride to and from my home. The staff was friendly and professional.
The quality of communication, superior craftsmanship, and overall end results exceeded dealership services. Youre wasting time, money, and heartburn if you go anywhere else. This firm puts customers first. Youre going to thank them for years to come with the condition they return your vehicle in.
These people really try to take care of you. They did great work for a fair price. Would come again, if I needed to.
I LOVE this place!Let me just start by saying that I had my entire car painted at Maaco only a few months ago. It wont save you money to go to Maaco...youll basically be paying them to completely ruin the body of your car. (There is a reason it is so cheap).Anyway, after having my entire car painted at Maaco, someone damaged the hood of my car while doing an oil change. So I went to three places to provide the company who accidentally damaged my hood with estimates. All three had similar quotes, but Big Sky Collision Centers was not only a couple hundred dollars cheaper, but the staff was very personable, and took the time to walk me through all of the areas that they were going to improve on the vehicle, and how they were gonna do it. They even corrected the grooves that Maaco sanded into my hood. Melissa made it effortless to work with the insurance company and took care of everything!Not only did Big Sky get my vehicle done early, but they sent me text and video updates throughout the process so that I could see the work that was being done! Wow!!When I went to pick up my vehicle, I couldnt believe my eyes! I just went to get the hood done and my car looked like it was just detailed, INSIDE and OUT!! And even UNDER the hood was clean!!When I went to drop of my rental car, the wait at Enterprise for the shuttle was over 40 min. The staff at Big Sky offered to pick me up so I wouldnt have to wait. I felt bad that they were going out of their way, but they said, Its no big deal....we do this all the time!Not only did they do an amazing job on my vehicle, but they gave me a card, a notebook w/pen, a lot of really great pointers, and even picked me up from the rental car company!This company definitely goes above and beyond when it comes to customer service! Theyre super friendly, they genuinely care, fairly priced, and theyre definitely the experts that youre looking for to do your body work.EVERYONE on the staff is AMAZING and honest, but for my service, I wanna give a special shout out to Xavier, Melissa, and Dulce!!Thank you team at Big Sky! I absolutely love you guys and have recommended your business to all of my friends. This review is long overdue (as it has been about a month now), and I appreciate you guys so much!!God bless you!!!
Great work, great price, very friendly. My 2015 Ram truck looks brand new they did a outstanding job detailing the interior and exterior. I am very satisfy with the work and plan to bring my other vehicles there for detailing. They also repaired a chrome bumper and tailgate. I highly recommend them to anyone needing body work or detailing done to their vehicles.
Over the last two years, my wife Sylvia brought two vehicles to Xavier at Big Sky for insurance covered repair. One was for a 2017 black KIA Nero for $13,500 repair damage and the other was for a 2017 Fiat Abarth for $650 damage. Both repairs could not be seen once completed. I looked hard at each one expecting to find something that was off. I came from Texas and I have never had body work done that was not off in at least some way. As a result, I recommend Xavier and Big Sky and will go no where else for my work. And..he is such a great and friendly person. You will enjoy working with him and the rest of the crew. Ronald Grant
I went to a couple places after wrecking my car and Big Sky was the only place to make new feel like I wasnt just money in their pocket but instead more like family. They did an amazing job with my car and she now runs better than ever! Great place, great people!
Absolutely professional and top quality in every way. Javier, the owner, is top class and Melissa, in the office, is on top of everything!Bring your car here for the best work in Arizona.
My car was fabulous Javi and his team not only repaired my bumper they cleaned my car top to bottom conditioned my leather seats. They treat you like family there.
Xavier and Melissa were so helpful and friendly. I could t have asked for better people and professionals to help me out during a time when the inconvenience of an accident really weighs in you. They interacted with the insurance agency and handled all the arrangements. Will never go to another business for auto work.
Thank you Xavier & Melissa!Great job on my van repair. Easy to work with, and great communication throughout. Very thoughtful too! Would recommend in a heart beat.
The staff and service at Big Sky Collision Center were great. They made my little fender bender very easy to deal with.
My was severely rock pitted due to an accident on I-10 involving a semi coming across the median. I had several autobody shops in Tucson provide bids, and settled on Big Sky due to the fact that Xavier knew this model of car and what it would take to make it pristine again. During the process, I was kept updated with pictures and invited back to walk out in the shop and see what they had done. When I received my car back, I would consider it a new car, it was in pristine condition. When I picked it up, Xavier told be bring it back in 45 days for a coat of wax. I have dealt with many body shops over the years, and have never felt treated more fairly or professionally. For anyone looking for high quality job at a reasonable price, I would tell them to visit Xavier at Big Sky Collision in Tucson.
Super awesome service, very fast, so nice and friendly, would definitely recommend to anyone, super satisfied with the work done, I would definitely come back if I need more work done
Xavier and the crew at Big Sky Collision Centers in Tucson is one of the best collision centers I worked with and they will work with you and/or your insurance service to make sure the work is quality and done right. Pricing is right and the customer service is awesome whether you are dealing with Melissa the office manager or Xavier. I know where I am going again if I need additional work.
I had been in a couple not at fault accidents back to back and Big Sky Collision Center really took care of me. The service was high quality, the body work was spectacular, the communication was professional and quick response. They know how to take care of their customers and treat you like Family! Xavier and Melissa really have a gift! Thank you
My car had a rattling noise while driving coming from the wheel cover, undercarriage. After inspection they realized the oil pan cover was missing many screws and the wheel cover had some popped pins that were reinforced with some hot staples. It may have needed a major bumper replacement that was avoided( car is already 5 years old). In summary, it was fixed without ever having to go to the insurance, for a nominal sum, and within 1/2 hour. I recommend them for any body work and trim. They dont do oil changes.
I was a mess when I showed up at big sky after dealing with another company that had zero compassion made me incredibly uncomfortable. Xavier and melissa immediately made me feel like family and I knew that I was in good hands with them! They not only did an amazing job with my car but they also eliminated the hassle of dealing with the insurance and even helped with my rental car company! You cant find another business that really cares like this anymore!
Professional and timely service. Fantastic customer service, I absolutely recommend BigSky for auto repair.
I went to Big Sky Collision to get my car fixed after an accident and they handled everything for me! The front desk handled everything with the insurance and I was stress free from having to deal with the insurance! I will recommend them 100% of the time because theyre for the people and promised me a date it would be complete and worked overtime to make sure I got it that day.
Xavier the owner/President, is Manipulating Con man, big words which do not match results. Charged 10K for sloppy work. Kept my vehicle longer than we agreed and charged insurance for charges I did not approve. Worst customer service never took responsibility for errors. Will make every excuse and when you push back he will act like a child and curse. I took truck back to get errors fixed and when I returned his staff tried to return emblems, when I stated I would not accept an unfinished vehicle he FLIPPED OUT and began to curse. I would recommend this place to my enemy!!
The results were far above 5 stars. The fit and finish of the body work was perfect! Not only was the damage repaired but they detailed the entire vehicle to the level of the new finish. Totally unexpected!They sent pictures and videos of the work as it progressed. These pictures verified that the necessary work under the final finish was done and done with the attention to detail and quality that is without comparison.Their level of attention to detail, their desire for customer satisfaction by everyone in the office and shop, from start to finish is the absolute best I have ever experienced. I would recommend this shop to anyone - 100%!
Xavier and Melissa are the best! Personable and funny while still being professional - a great combination. Got the job done faster and for less money than other quotes. And all close to the holidays, so I’m even more impressed. Highly recommended A++++
I loved everything about Big Sky! From the initial meet, to the way the updated me on the repairs of my vehicle. I had some issues with my insurance and Big Sky fought for me the entire way. Beautiful work, excellent staff, awesome work ethic. Hoping I don’t need any repairs done again, but if I do... Big Sky is my number 1 Go-To!
Excellent overall, would recommend. Xavier and all of the staff I interacted with were extremely friendly and professional; the entire process was very transparent with frequent communication; they prepared very detailed estimates and sent photos of work in progress; they proactively handled communication with insurance and rental car company; and finished my (minor body work) job with a complementary wash & detailing of my vehicle. The shop and reception area are clean and well organized; they answer the phone promptly; and they have a lot of work going on which speaks to the shops reputation.
Was refereed Big Sky by a friend and let me tell you I was not disappointed. Xavier and staff are very knowledgeable with many years of experience. Im convinced there isnt a job they cant do to perfection. Xavier will ensure you get the best possible and that you leave out of there happy and with an even better end product then what you where expecting.HIGHLY RECOMMEND!!!!!
They came highly recommended and didn’t disappoint. Fast, professional, & courteous! Xavier and team are great!!
Very friendly and professional! Very organized shop. Good price and prompt repair with pictures and video of progress. I would recommend and will be back if/when I need additional body shop services!
I was in a fender bender With my GMC Canyon and asked my insurance agent for a referral. He sent me here and they are great. They kept me informed on all progress, used OEM parts and returned the truck in perfect condition and totally detailed out. Honestly, the engine was even detailed. They are the best collision company I’ve ever used and will go back if I need collision services again. If you want a company that’s on your side they’re it, they don’t just slap it back together, they do it right!
I got into a car accident for the first time, I was very confused and overwhelmed because of my car not being able to even drive it, I googled to look for a great reviews auto body shop, I found Big Sky Collision with great reviews, I called and Melissa answered right of way, she answered me all my questions and concerns, her professionalism was impressive. I decided to visit the shop to see the quality of work they do, the first thing I notice is that they have a brand new Building. The paint booth is new and clean, workers were friendly with a clean uniform. I met the great leader and owner Xavier, He smiled and made me feel welcomed and content. Insurance wanted to total my car but Big Sky were able to reduce their cost to save my car. While the car was being fixed, I received photos and videos of the progress. Days later after completion of the repairs I didn’t have a ride to get my car but Melissa picked me up from my house. Regardless being New Year’s Eve Big Sky finished the work. Now my car looks brand new from the Dealership! If you are looking for a place with high standards, impressive quality work and professionalism, Big Sky is the Auto Shop is what you been looking for!
Great people, great service. Big Sky represented my interests and worked with my insurance company, rather than for them. Despite difficulties with COVID and some other issues, they fixed my vehicle and gave it back to me in a better condition than I expected. Its like nothing ever happened. I am so grateful to them and cant recommend them highly enough. These are the kind of folks you want to work on your car. Honest. Hard working. Good character. Thanks!
Awesome customer service hands down! Xavier made our experience headache free and even identified and fixed another issue for free!!!Communications with updates with videos and pictures which made us feel at ease. Honestly treated us like family...I will definitely refer Big Sky Collision Centers to everyone I know!
I have never written an review but when you have experienced the professionalism and expertise of auto body work; it is worth an opinion. Big Sky Collision provided me with the most upfront and professional service after a stressful accident. The repairs and up-to-date responses set me at ease; the methods used to ensure my vehicle specifications were as the factory intended is one of a kind; the level of service stole my heart; and interior detailing was over and beyond. My car is older but Big Sky treated my baby with TLC; Bog Sky stole two hearts after this accident.
If you want it done right go see Xavier! Won’t jerk you around, up front and honest. I take all my vehicles to him for all my bodywork. It doesn’t leave that shop until it’s done right and I appreciate that plus he’s a local business, keep it local!!!
Fantastic customer service! I highly recommend Big Sky Collision. Unfortunately, both my daughter and I needed an auto body shop for our vehicles only weeks apart from each other. Xavier and his team handled both jobs beautifully. For each job, Xavier clearly communicated the steps of the repair process along the way. My daughter’s car looks amazing and she was thrilled. When I picked up my vehicle, I was happily surprised when Xavier showed me they had detailed the interior of the vehicle and gotten out a stain from my front passenger seat! She looks brand new inside and out!!! I couldn’t be happier with the entire process. There are many other details and extras that were included in his great service and I’m thankful for them all. Thank you Big Sky Collision!
Xavier was very great to work with. I will definitely be back!
I would recommend Big Sky Collision to ANYONE! Xavier and Melissa worked magic for me when I needed a quick turnaround on body work for my car. Xavier even volunteered to rent me a car if he didn’t make the deadline. They didn’t just make the deadline, it was finished a day early! They even detailed my car and cleaned the engine compartment. The people at Big Sky went above and beyond what I asked for or expected. If I could give more stars, I would.
This place is the best. Last year we had a serious accident with my wifes vehicle brand new suv. They battled with the insurance company on our behalf and the repairs were flawless. The same vehicles hood was damaged by a stray roof tile, again flawless repair. I brought my 11 year old silverado in for a detail and headlight refurbishment and they did a fantastic job at a reasonable price. When I got in my truck, there was a one dollar bill on the dash. I asked if it belonged to one of the workmen. I was told I left it in the truck and it was mine. Thats how honest this shop is. Xavier is the owner and he is the best. His daughter and Melissa are his office staff. They are fantastic to deal with. His shop crew are so very talented. Cant say enough great things about this business.
Xavier is the owner of Big Sky and he is the best. From the first time I walked in I knew my car was in good hands. He explains everything from start to finish. I felt so comfortable I didnt get any other estimates. He uncovered other problems and took care of getting a new inspection from the insurance company. He kept me up to date with photos and videos of what was going on. My car was definitely fixed by a professional. Thank you so much Big Sky!!!
Loved the service and communication of what was being done to my truck was great
Super nice people, very professional and made my car look brand new highly recommend.
Very friendly and informative staff! keeps you updated every step of the way on your car but they’re just good people that provide quality service! Highly recommend
Xavier, his staff, and his family are a class act. Their work is top notch. I will recommend them to everyone. They truly treat you like family!
Professional company with the friendly family service. They took the worries out of our car damage. Went above and beyond my expectations with my car and kept me in the loop with repairs and dealing with insurance. Thank you Big Sky.
We could not be happier with the job that Xavier and his team did to fix our car. They kept us informed throughout the process, and communicated to us when parts came in, as they were painted, etc. Melissa in the office was so nice. Other reviewers said they treated them like family, and I found this to be very true.
Finest customer service one could ever receive. Xavier and his staff possess a work ethic that includes outstanding workmanship and top-notch courteous service. Weekly updates of emails and videos gave reassurance that car was being repaired expertly. Thoroughly pleased. With gratitude and sincere thanks.C.Louis
Xavier and Melissa were great. My vehicle was repaired in a timely manner and their customer service and professionalism were top notch. Always keeping me informed and updated throughout the whole process.
Got a daily play by play video and pics. Owner checks that repairs are being done correctly. Did his best to make sure I was taken care of. It was done before time line I was given and they did everything they said they would with absolutely no issues. Never seen this from other shops. Highly recommend!
Awesome shop! Very professional, friendly staff, great communication during the repair process! Highly recommend Big Sky! My vehicle was repaired quickly and looks super good! They even detailed it inside and out before returning it! Again I highly recommend this shop!!
Phenomenal business! Xavier and his team really know how to make their customers feel welcome at their shop. When an animal ran out in front of my vehicle and caused some extreme damage, this was the first shop I thought of to take my vehicle in for repairs. Xavier was quick, thorough, and on point with all the advice and assistance he provided my wife and I. Although my insurance company totaled out my vehicle, and Xavier and his team were not given the opportunity to repair my vehicle, I have no doubts that I would have been taking care of. So, in actuality, this review is purely based on how well Xavier and his team received me and my vehicle. But, dont be fooled...Big sky collision centers will definitely be my go-to for any future repairs on my other vehicles.
Recently someone hit my truck. I called several places and none of them seemed interested in working with progressive. The team at Big Sky literally took everything out of my hands and made this process simple. This place was not only quick, but made my truck look like it just came off the sales lot. Their work was above and beyond. Their prices were beyond reasonable. I cannot give them enough praise. Xavier, Melissa, and their team deserve any business that can be sent their way.
This is the best auto body shop I have ever been to. Service is prompt, courteous and professional. Javier will fight insurance companies and vendors to get you the best prices. He also sends you videos as the work progresses. He will even show you around the shop, and you will never see a cleaner more well-equipped, state of the art operation. Any customer can have high confidence that they are getting the finest work at the very best prices. I have (unfortunately) needed these kinds of services more than once in my many years of driving. I have never had a better experience.
Simply put, my interaction with Big Sky is the BEST customer experience I HAVE EVER HAD! When I transact with a business, I always look at the big 3 factors of price, product quality, and customer service. This business achieves all 3 with style. I came back from a long road trip and mustve hit something that caused the whole left side of my front bumper to sag with the running lights hanging down. I called Big Sky on a Monday at noon and within 2 hours, had an appointment. Xavier took a quick look at the car and gave me a detailed estimate and said he could work with me to save some of the old parts and only order what absolutely needed to be replaced. I left the car there overnight and got a text with pictures the next morning saying that it had been completed! When I picked it up, they had washed my car and the final bill was 50 dollars less than the estimate! All of this and they gave me little flashlights for the kids and a hand-written thank you note. I was without my car for less than 24 hours for some fairly moderate body work, with some cost savings and incredible customer service to boot! Youre crazy if you go anywhere else. Xavier, Dulce, and the team are true professionals. ¡Se habla español también!
Amazing service. Jumped through so many hoops just to get my car fix when they did not have to. Would recommend coming here to anyone. Customer for life.
I was recommended this place by my close friend Terry when my car needed a bumper replacement. Guys were professional and they did a great job at great price. They fixed as well as painted the bumper and all the scratches were gone completely. They repaired my car quickly as I had only a second car. Thank you so much.
Recently I was shopping around for someone to repair the tail gate of my 2016 Ram 1500. My tail gate recently suffered a few mishaps to include multiple deeply ingrained scratches after the garage door was accidentally released on it.Through my life I and have owned many, many vehicles and with those vehicles came the occasional body shop visit. I have been known to keeping my vehicles super clean and damage free to include free of small dings and scratches. To keep those straight I would always take my vehicle to a dealership for body repairs thinking that this was the best way to since they would know my vehicle the best. That’s what I would do and I still would find flaws in their work. ALWAYS!!!So this time around for the very first time I wanted to see what else was out there. Like many of you I heavily rely on reviews. I started to look around and based of the reviews I decided to give Big Sky Collision Center a shot and I’m glad that I did.Upon my arrival I was met by Javier who is the owner of the company. First impression that I got was very pleasant. He was nice and appeared to be really knowledgeable. I think that he could tell that I had a touch of OCD so to make me comfortable and to manage my expectations, he explained to me in detail what he would do to make my messed up tail gate right again. The price quoted was below what I expected which was good but I still wasn’t 100% sure that this was the route that I wanted to go. I decided to roll the dice and gave Javier the opportunity to earn my business. So I left my tail gate with him on a Thursday and it was ready the following Tuesday as promised.This was thing that really gave me a warm and fuzzy was starting on Friday I started receiving text messages from Javier. When I opened them it turned out to be pictures and videos of the work and progression on my tail gate. I have never in my life had a body shop do such a thing. When I went to pick up my tail gate, Javier and his skilled personnel greeted me and took me to the back to explain what they had done. I was looking around the shop seeing whole vehicles that they were doing and they were taking the time to explain to me what they did on my tail gate. They then it carried outside and installed it on my truck. I could not believe how smooth and reflective it turned out. I was super impressed, it was flawless. I was even handed a container of touch up paint for future chips and scratches.At the end this was my assessment. The team at Big Sky went above and beyond my expectations. They have some serious skills. I have never in my life seen the skill-set that was performed on my vehicle and wish I would have found them a long time ago. The team is genuine and has definitely earned my business for life. I will recommend to anyone from here on out to take their vehicle to Big Sky Collision if you want it done right.
If it is possible to find joy when your car has been damaged, Big Sky Collision Center delivers.Melissa and Xavier will astound you with their professionalism, communication, and caring attitude. Additionally, EVERY member of the team is exceptionally courteous, attentive, qualified, and respectful. The longevity of the relationships, and commitment to exceeding expectations, is a testament to their ability to satisfy their customers.Big Sky has earned my loyalty, period.
Fast, friendly service! No surprises! The quote was exactly what I spent! I received updates and pictures of the progress on my repairs at least once a day (and often, more than that). Even the insurance company was impressed with them. They totally have a repeat customer with me!Had to use them again..... again 5 stars! Quick, fast,professional. Car looks brand new. You cant tell that Big Sky was ever needed. For a car with over 120000 miles to look just like it came out of the showroom is impressive. This is my go- to shop (as long as they are willing to keep repairing my old beast!)
THE ONLY PLACE TO TAKE YOUR VEHICLE TO BE REPAIRED!! I was rear ended at 60 mph on I-10 in my Jeep Cherokee. Big Sky Collision was amazing, from the moment I walked in the door; Melissa guided me and kept me updated every step of the way of how the claims process was handled, expectations and responses from insurance. The other person’s insurance company was a nightmare to deal with, Melissa and Xavier went toe-toe with insurance company on my behalf. The owner Xavier does not take any shortcuts and believes in restoring your property to like new condition, which means getting OEM parts. He runs his business with COMPLETE transparency. This shop has state- of -the -art equipment and top of the line products such as primers and bonding materials, (these are common areas where most body shops take shortcuts to cut cost) NOT here only the BEST will be accepted! He allowed me to view my vehicle during all stages of repair process, provided pictures and video along the way directly to my cellphone. If I could clone Xavier’s ethical business practices, passion, pride in workmanship and customer service, the world would be a more beautiful place. Everything starts with leadership and the men and women in his shop reflect the same values and pride of workmanship. They are skilled in their craft and I appreciate all the hard work they put in to make my Jeep my own again. I am so very thankful for all they did for me. PERFECTION was the end result!
Fantastic group of folks that went above and beyond to make sure my vehicle was restored exactly as I expected. They even put a bit of pressure on the insurance company when they were dragging their feet and ultimately kept everything on schedule. If I ever need auto body work performed in the future I know exactly where to go. Great work Xavier and Big Sky team!
I was referred to Big Sky Collision Centers and now I know why. The service I received was exemplary from the initial estimate all the way through to completion of the work. Xavier was accessible, flexible in scheduling and communicated the status throughout the process. He was patient as I had questions and ensured that the car was in perfect condition when it left their shop. If you want your vehicle to look like new again, take it to Big Sky Collision Centers, my only concern is that they are very busy, but this is a testimony to the number of people who trust them with their vehicles.
Great customer service and very reasonable price for an outstanding job! Even though this shop does most of its business with insurance claims...I am glad I was able to check it out for a minor work on my truck. Initially called for a price labor quote only in replacing the weather rubber stripping in one of the doors of my 1996 T100. Talked to Javier and he wanted to see ‘the job’ before he can give me a labor price quote. In short, I took my truck in and Javier gave me a reasonable price...had Jesus aka Alberto get on the job on the spot. It was a minor job...but a pain in pulling out all the panels. I am a happy customer and now will always call & check with this shop first if they can fix any issues with my truck before going to other shops.
Every time is a good experience at Big Sky Collision despite having to deal with the accident. Will recomend to anybody. Xavier and his crew is awesome, professional and nice to deal with. Got updated pictures and video of the progress on my car. Have taken several cars to them and wont take them anywhere else. They always go above and beyond. Thank you Xavier and crew.
Javier was so amazing, and honest. If you want an honest estimate when looking to get your car fixed, hes your man. They go above and beyond to make sure youre satisfied. I couldnt be more thankful to them for fixing my car!! Amazing customer service, amazing work & results. I love that they sent pictures of the progress to keep me in the loop!! 10000% would recommend. Thank you Javier!!
Beautiful and very friendly atmosphere, all questions answered wonderful job done thanks everyone !!
Beautiful work on my repair and great customer service!