Exceptional service!! I had Gabriel help with upgrading from an android to an iphone and he explained everything super well. He also did a great job of letting us know about deals we could qualify for and walked us through everything in a simple, easy to understand way. The other associate was also super nice and they both did their best to engage the customers they were helping and customers who were still waiting. Overall amazing service from beginning to end!

I had come into this store first for a broken phone and then multiple times for multiple items over the next few days. Each time I had dealt with a different associate. Each time I had a great experience!! You guys are awesome!

Extremely helpful and friendlyThe poor lady spent an hour getting my phone to work and went out of her way to make sure my phone worked before I leftI need my phone for my job and was very happyHer coworker also stepped in to help she was friendly as well

Really great experience.I got great help from Susan from the Manteca store! Awesome Customer Service! She talked me into the liquid glass screen protector, shes good!

Helped upgrade and with a new Hotspot great people

Josh is very helpful with setting up my new device

Caren put all her knowledge and energy to help me out. I went in for few reasons and she went above and beyond to help me and took care of all my concerns and needs She made me the happiest customer that walked out of the store. Few customers walked in and she made sure to let them know they are welcome and she will be right with them very soon. I recommend this Verizon store and Caren as the best associate to help you.

Reed, Daniel & crew are awesome. Always super friendly and helpful. Very personable. If I ever need anything, they are a call or a text away. I run a full time business and have more kids than I can shake a stick at. So staying connected at all times is imperative.Their service coupled with Verizon’s signal = unstoppable!

We moved from Metro and to be honest I was not looking forward to the stress of the switch. I feel like getting phone service is as fun as dealing with car salesmen. My sales associates name was Daniel and the store manager who double and tripled checked everything to make sure it was correct was Reed. Reed, Daniel and Donald truly care about their customers, I felt put at ease right from the start. They not only want to make an instant sale but you can tell they put in a lot of work/time/effort to earn the trust and loyalty of their Tracy customers. They seem to shoot for the long term customer relationship and that is what we will be! I feel like their shop on 11th has the small town feel but with the services and options of a big town company. Im so glad that we switched as the difference between support and services is night and day. After all that is said and done, the cost difference between Metro and Verizon service is minimal but the customer service that Verizon, Reed, Daniel and Donald provide is worth it 10 times over. Highly recommend this team for any of your cellular needs. Thank you, you guys!!!

First, I’ll say I went to 2 stores prior to coming here. Secondly, I should have spared myself the hours worth of time and the bad customer service from the other authorized retailer. Now to the good stuff! This location, hands down the best customer service I have received from ANY service provider. All the workers are extremely professional, friendly, and make the process very personable! Needless to say if I have to make any more visits in person to a Verizon store, they will be my go to 100%. Thank you guys!

Donald was super friendly and very helpful. The entire staff made my experience here awesome. They searched for all the available discounts and made an effort to save me money!

Excellent service. Got my new phone with no hassle and had nice conversations with the employees while I was there.

Fun store that values your business!!! I would recommend everyone to visit this store for all your Verizon needs. You’ll be in good hands! Reed and Danny are awesome. Thank you!!

I am a new customer to Verizon and I was having trouble with my new phone. But I came in to see what was wrong and they fixed it right away! Im sorry I didnt get the girls name that helped me, but she was super nice and friendly!! I really appreciate her help!!🙂

Came in this evening with a few important questions regarding my phone... All my questions were answered and left the store feeling good

Helped me upgrade my phone and tablet thank you Verizon.

Not satisfied. They charge u extra.

Donald was awesome, stayed way past his regular hours to ensure our satisfaction, and helped lower our bill. Quite simply: Donald deserves a raise. Thank you.

Went in they’re, took me five minutes, help me right away of what I need it Daniel was awesome.

Got my phone from insurance and they got me setup

Awesome customer care here

Reed is awesome. He was able to fix my problem quickly. He has the best attitude.

Great customer service, wasn’t sure what I wanted to get & Daniel & a female helped me to the full extent ! Thanks guys, satisfied with my purchase

Reed had such amazing customer service. This was the best interaction with a Verizon representative that I have ever had.

Awesome service explained everything made sure I was happy with my purchase and just amazing employee over all!!

Daniel was excellent and well mannered! He provided fast and curteous service!

Read is a great manager he multitasks very well with the customers I enjoy the fact that he is still human and very professional does a great job since Ive met him excellent store I enjoyed the service thank you

The woman that helped me was very knowledgeable and was very friendly.

Highly recommend. Great people!

Danny gave us excellent service. He was very friendly and professional.

Spoke to Daniel today who was short and rude. I needed help and he was totally un empathetic! At the end of call he never even asked if there was anything he could help me with ir thanked me. He just hung up on me!!

Fast, efficient and friendly. Great job fellas!

Reed is very good and helpful guy. Must visit this store.

Great Customer Service

They told us in detail of what would going on and what to expect in in all in all it was good

I have to say how impressed I am with Mr. Donald brown and his supervisor Jackie . These two highly professional people aided me in the purchase of my new note 9. Donald took the time to explain all of the great features of this awesome device. Totally passionate and efficient in the quality of service I received from these two wonderful people. I remain humbled by this whole experience . Thank you Victra for the pleasureable shopping experience I had from Donald and Jackie. And miss Victoria, even though my time talking with you was short. You also made my day. Thank all of you ever so much. Sincerely, Dan Schultz

Went there to ask why my S7 would not ring or give audio tone when receiving a message. Only 1 employee who was assisting another customer. Waited 30 minutes before a second employee showed up. Had a poor attitude and no apology for the lengthy wait. Asked if they could replace my cell phone battery and replied they no longer replace batteries but to go to Batteries and Bulbs. This used to be a great Verizon store but no more. May switch to AT&T who has several employees.

Never go this store, they charge extra alot of money because this is not verzion store, this private store & they charge me 110 dollar extra, they said first this your down payment after transaction they said its our fee because its private store.

I was told by Verizon corporate that I could trade in my iPhone 5 for an iPhone 6, get about $200 credit and pay about $400-$500 for the 6.I walked into ClickAway as my local Verizon retailer on Saturday and wow did I get a surprise! Walked out with a new 64GB iPhone 6 on upgrade for $168!Brett (aka Tony), the Store Mgr, took great care of me and honestly EVERY customer in the store. Everyone was happy and treated excellent.Chris, the Asst. Mgr, was great with the customers as well.I will definitely be back as well as referring all of my friends there.Rare to get such awesome service!!Thanks,Steve S.Tracy, CA

Took my old phone iPhone 5s here this weekend (06/07/2020) to get an additional line. The lady tried to push a new phone so she said my phone was locked by Apple. LOL. Never again will I go there.

Went in looking for info on a new IPhoneI was recognized immediatelyThen when it was my turn received the service just as the last customerCustomer service is lacking in most places however not hereI will recommend them whenever a conversation comes up about phones or service of phones

Fast service and lots of inventory in stock

Very nice

Very helpful and polite

The only authorized Apple products repair shop in town. Had to get my watch fixed and these guys took good care of me.Small place and no comfortable place to sit while you wait.Also there is Metal music usually playing so that is a plus compared to what you usually get subjected to in a retail establishment.

I was having problems with my phone. Chris was very helpful and patient. He solved the problem. I would highly recommend Chris and this retailer. When I buy a new phone it will be from Chris.

Every time I call or visit for service or support I get prompt, detailed attention. These guys know their stuff. I especially appreciate the knowledge and expertise of the location manager, Chau Chang. This is definitely my go to location for my wireless needs.

There is short glasses wearing guy, he is rude & always astray customers

They were awesome 👌

Everyone was very helpful and knowledgeable when I went in to purchase smart phones for my family. The Store Manager, Chau, was especially helpful. I loved the customer service that was given. You dont find that too often nowadays. I would definitely go back.

Terrible place! I went on Saturday morning and the sales guy just kept stalling and made me waste 1 HOUR of my time. He was talking to a customer and first said for me to wait 20 min...I had to interrupt him to ask if he in fact was going to be able to help and he said 10 min... well that turn into one hr.. it was really annoying ow he kept talking too friendly to one customer without even care about people waiting.. he was rude and unconsiderate... so I had to leave that place without getting anything done and just wasting my time. I WILL NOT RECOMMEND this place to any friend or family. TERRIBLE CUSTOMER SERVICE

The customer service here is great. Houshmand is always there to give us the best experience and service possible so that we are satisfied with the plans and/or phones we get!

Perfect service. Ask for Breanna. Shell go way out of her way to make sure you understand your phone and are buying what is right for you.

Recently I purchased an iPhone 7, after 20 days it stopped charging. I took it into this store to get it repaired. I waited a week and a half & called them 4 times and finally the manager called me back saying that they werent sure if my phone was able to be replaced because of the 2 week policy that they have. Finally they called me & said my phone was ready to be picked up. One of the employees didnt know what she was doing & messed up putting on my screen protector. Overall it was horrible service, I suggest no one goes to this Verizon store it is a waste of time & money.

Came to the store to get my tablet fixed it had a problem with the screen and the charging port, Houshmand not only help me figure out the problem but also help me save money, he break down the price of a new tablet and the amount that i would pay to get my tablet fixed and doing the math i figured out that the new tablet will cost me less than the repair so i went ahead and got a new tablet he helped me set up my new tablet and also gave me a great deal with the accessories... Thank you so much Houshmand for being very helpful and Keep up the good work :)

Pleasant, courteous, so helpful!! We had the pleasure of having Donald @11th street Verizon in Tracy help us he was AMAZING!!

Breanna was perfect, knowledgeable and straight forward. Answered all of my questions and made the whole process easy. Buying phones can be a nightmare, but Breanna made it seamless. Will definitely be back to see her.

Recently i purchased the iphone 7, and a little over 2 weeks went by and my phone wouldnt charge. i took it in to this verizon store & their service was horrible. i waited nearly a month to fix this problem. throughout that time they never called me once to give me the slightest update. i called 4 times for them to get back to me. & finally the manager told me that i was not able to get a new phone due to their 2 week policy. therefore it took them over a month to get me a refurbished phone. when i came in to get the phone the lady was very unprofessional and couldnt even put on my screen protector. DO NOT GO TO THIS VERIZON STORE. YOU WILL REGRET IT.

I bought a new Samsung 8 in Tracy at click away. The service was outstanding. They made a new customer for life. I recommend this store for everyone. Great service. Thanks Kolin and Felipe!

Excellent quick service

I switched from ATT over Verizon back in December. When I did get my new contract, I also paid for the $149 insurance which covers unlimited damages that you could cause to your phone over a period of 2 years. Usually I dont take this kind of insurance because most of the time its a rip off but since they guaranteed me that I would be refunded in case I dont use it, I went for it. Well, I can say now that Im happy I did. I broke the front glass of my brand new iPhone 6s only 2 months later :/ I first called apple to see how much they would charge me to replace the broken screen and they told me that for the 6S it would be $129. So, with no hesitation, I went back to Verizon to use my insurance.I was expecting them to keep my phone for a few days which always sucks. Guess what?, they kept it only for a day!!! I was so surprised. Basically, the guy from the store took my phone and because its a 6S with the special 3D technology, he went to Apple in Pleasanton where they fixed it.It sucks but I know that I will probably break it again in the next 22 months that I have left on my insurance so I guess I can say that Im happy I got it.Four stars because the guys took care of it in a very decent time. I mean, one day? Thats awesome. In the meantime, they gave me a replacement phone to stay connected. The only downside is that I found the phone they lend me not really clean but it did the job.Also, I have to say that I had other few issues with my bills etc as a new customer, who doesnt? and they always took care of it in a timely manner so for that guys, thank you.

Hella good service. Diagnosed my hard drive and told me whats going on. Gave my choices and options laid out pretty simply. Thanks Kolin!

My Google account was not working I forgot my password houshmand fixed it in 2 minutes good work sir

The customer service here is amazing. Breanna helped me and got me set up really quick.

Amazing customer service by Mr HOUSHMAND Zargo HE had me in and out in no time great job

Wow. Rudest store visited. Three people working they all looked miserable. Not one could look up and say anything. The store was dirty I would not recommend anyone go.

Great customer service by Houshmand he was awesome, these guys are authorized by Apple to work with any technical devices

Edit: review These folks were more than helpful with my insurance situation.

Came to the store houshmand greeted us and help us get a great deal and set us up with unlimited dataThank you houshmand for your services

To Houshmand and KolinI have been coming to Clickaway for many years only because the customer service is beyond excellent.. The staff here always knew how to solve the problems I have and I had many. Their professionalism is excellent. I enjoy coming to the store for my phone needs. Also I enjoy seeing their smiling faces. Over all my experience at Clickaway for both my cell phone and computer needs is the best Ive ever had. I would highly recommend this establishment to my friends and family.

Came for a new phone Houshmand was more knowledgeable than the Verizon customer service group, he gave us a great deal thank you for your business clickaway

This store is great the sales and Techs there know what they are doing Houshmand helped me a few weeks back and just the other I cracked my screen Felipe another associate help me today to send my phone out for repair and setup a loaner phone for me and also got a new tablet and he set it up to match what I had on my phone. This is were I always go for my phone and computer needs.

Long story short- I went to the beach a wave got my phone and my screen wasnt responding, but it had vibration, and display. Being a Verizon customer for over 10 years I thought if I took my phone to Click Away (Verizon authorized service center) they would be helpful in fixing my phone. Sure, they were helpful over the phone, but when I got in there they asked a bunch of questions about what happened, and then who my carrier was; when I said Verizon the helpfulness stopped right there and I automatically became a person they thought they could upgrade. I was even up front in telling them that there was no way whatsoever that I was going to upgrade- of course, they didnt listen. They asked me to leave my phone for the day so I went to work and came back after, just before they closed. When I got there the smart a$$ guy attempting to sell me an upgrade told me that there was no way to fix my phone, the water damage was bad, that everything has corroded and how the water was traveling up golden freeways in my phone and the more I moved the actual phone the more the water would travel and get to the motherboard and fry everything. I immediately felt insulted. Golden freeways!? And so what, a magical unicorn is going to deliver my phone??? When I told them I will never again buy a phone from Verizon because I did not want the bloat ware or ability to control my apps they looked at me like I was stupid and asked me what bloat ware I was talking about. I am no technology genius, but Im also not stupid like the looks on their faces. After 30 minutes of arguing so I could have my phone back they fail to return my sim card and told me I never gave it to them, then called me a liar when I told them it was outside of the phone, with the Sim card tray in the ziplock bag, and they still told me I never gave it to them. So not impressed. When I had to go back in there to get my replacement sim card, they were telling an older gentleman that they needed to charge him $100 to reinstall the apple software on his tablet and he would loose everything not backed up. Im pretty sure this is called a hard reset, and the tablet can do it itself! $100 for a guy whos clearly in his late 70s and has limited income.... really?? Way to take advantage of people. You guys outright suck. I clearly know way more about my phone, and how to fix it than you do. I threw back every line these guys said about how they could get me a great deal on a new Samsung Galaxy, and each time they admitted that it wasnt really a deal. There were always catches, no actual deals, and just manipulation and word play. These guys think youre stupid, they dont value you, or your business, and one guy even tried to say he was my neighbor and lived down the street from me in attempt to guilt trip me into making a sale. I know my neighborhood, maybe find a job at a better company and you wont need to live with your parents anymore, and hopefully youll learn better customer service and how to value people and their business. If you need to fix your phone, save yourself time and dignity and go to Smart Phone Repair. Ask for Baha, he wont treat you like youre some stupid upgrade!

These guys are great! I was just diagnosed with cancer in my eyes and Kolin was nice enough to research warranty information for my bluetooth device and call them for me to get my warranty started! A+ service!!

Had a great service, kolin and housemaid were very helpful i will recommend this store to friends and family keep it up guys

Came to the verizon store Clickaway Mobile in tracy, dealt with Houshmand the Assistant Manager he was doing a phenomenal job, he set me up with a new phone and had me in and out in no time, these guys are great with phone and computers they are autorized to work on apple products by apple, Houshmand is an apple certified tech, so are the other associates, kolin and Felipe are their computer techs.... keep up the good work gentlemen

This Store is one of the best stores i have ever been toHoushmand is the best always helpful with small and big questions i have always spends time with me to understand the phonethanks Houshmand and Clickaway

Just switched from T-Mobile and houshmand gave us a great deal thank you for the service

Not very impressed with this store or their manager Haushmand. He signed me up for the BOGO deal on the Samsung 7 they were having back in May, with the promise of a rebate to Buy out the second phone within 3 weeks. This never happened, and on top of this I was billed for free phone plus additional lines they set up on my contract for the new phones..no one took responsibility, except to say we were not the only ones..wow..great what can you do to fix though? its now Sept. and barely received rebate card after months of going back and forth. Additional lines still being charged and now Im told next month I can have additional lines removed after phone is paid of?? The Bait and switch game they played was not only unprofessional but a poor way to treat loyal customers. #Sprint looking good right now!

Just switched from sprint to Verizon and houshmand gave me a best dealThank you for your services houshmand and tracy

Great service Houshmand was very helpfull I will recommend this store for phone and computer services

I am curious to know if you had to pay additional money when you picked up your damaged screen. Although I pad the 150.00 insurance, I had to pay 50.00 still...feel taken advantage of....

Houshmand zargi has been a pleasure working with during the Samsung recall of my Note 7. Stressful to say the least but he has been very attentive and respectful. Thanks.

The worst customer service we have ever encountered. 5 mos ago, went in store and Houshmand the Assistant Manager talked us into the BOGO deal of the Samsung7 phones. Was told we would receive rebate card to buy out phone in about 3 weeks..when this didnt happen we noticed or phone bulk was not only being charged for thexample free phone..but that they added 2 additional lunges for the 2 new phones without telling us ..adding 2 more contacts in our bill!! We went from a $160 to $220 bill!! It took 5 most to get rebate after back and forth from Houshmand who mysteriously started being out of office then dealing with Kolin who wasnt any better.after we got rebate we applied to bill as instructed, was told by Houshmand that extra fees will fall off now that phone paid off..didnt happen..still being billed now were told nothing they can do!!wth!! Being billed for 2 extra lines we DIDNT ask for or was told and stuck in 2yr contracts for each!! Take your business to Verizon on naglee road ..they dont do the Bait and Switch act..way better service!!

Initially went to the Verizon store as my IIPhone 6 was having technical issues. Houshmand was very patient and eextremely knowledgeable. He was able to program a new phone and transfer over all my work contacts. Before leaving the store he had made sure all my apps used for my business was installed and running. This could have been a nightmare. Houshmand performed this task with a professional attitude. He then took the time to make sure I could navigate the new the phone. The branch manager Chau took all incoming calls and customer walk ins to insure Houshmand was concentrating on his client. It was a pleasure to be taken care of. I will make sure to refer family and friends to the Tracy location. Job well done Houshmand and Chau!

This place tried to charge me $214 for a upgrade before I went to the store I called Verizon and asked if it would be the same price if I upgraded at a store. When I called Verizon they only charged me $93. This place adds a lot of junk fees. As I was leaving the girl working there said she could talk to the manager to get the same price as they told me on the phone. I said no and left. Dont shop hear unless you like to be ripped off. Also I believe they post fake review. All the reviews reference someone that works in the store and all the reviews are all similar like if the same person wrote all of them.

Houshmand is doing great awesome job team tracy

I want to give this store a 10 star but i cant since its only 5 stars allowedI want to say Houshmand is doing an amazing job with customer and he knows how to resolve any problems

Felipe was doing great he help us with the phone repair and also gave us a reasonableprice on new phone

Houshmand was really helpful and got me in and out quick

Great customer service houshmand is great with phones

Houshmand was doing amazing great service guys

What a rip off place this is....everything is over priced....Bad bad customer service.......

Friendly staff. Will work with a red hemp you out

Houshmand was great and friendly thanks for the great service guys

Scraight

Very nice and helpful.

Customer service is hit and miss

Excellent service