user
Northwest Hills Chevrolet Buick GMC Cadillac
2065 E Main St, Torrington, CT 06790, United States
Appearance
Northwest Hills Chevrolet Buick GMC Cadillac
Comments
Jo
Review №1

Jack and Brian were so fantastic. They were accommodating, responsive, and helpful. Even with todays odd market, they were able to put my wife in a vehicle that would work for our needs. I will definitely be back.

Al
Review №2

I was so happy with my experience at Northwest Hills! Jack understood my needs and was incredibly accommodating to my need to sleep on my decision. I didnt feel pressured, and they did everything possible to make my purchase within my comfort levels. The whole staff was lovely to work with and were very welcoming. I will definitely recommend anyone to buy or lease a car from this location.

Ma
Review №3

The overall experience was great. I have no complaints, they staff was super friendly and they made sure I walked out with the car I wanted since day 1!

Al
Review №4

After talking about all the safety features and signing off on two cars in CT. The car that was given to me was from NY didnt have the safety features we talked about. Didnt know this until driving off lot because blind spot awareness wasnt active and found out after research it wasnt on this car. Was sold on safety features and wasnt given them. Car came with a dent and missing piece. Was told pieces will be in a few days and was told this over 3 times and the pieces are still not in and over a week now. Would of had the pieces shipped to a GMC closer to where I will be. I drive across country for a few months and not have to drive a car with damage and no way to have it fixed. My sales experience was not great for my first brand new car.

Vi
Review №5

Jack Sullivan (a young energetic & motivated salesman) found the Perfect Truck for us in less than 15 minutes! We were looking for a very specific truck package and he discovered the vehicle (not yet even ready for sale)& ran after us as we were leaving the lot. Im so happy he did. Were driving our huge beautiful Red Truck all this week! Super sale, super salesman. Happy customers are we.

Ke
Review №6

Everything went great Pete was awesome and Jeff, my only concern was pricing, for the job that was done it just seemed a little high. I would use Sullivans all the time for my vehicle needs but cant afford it, reason why I go there for emergency purposes only, would love to be a full time customer even if I got coupons or incentives for services to my vehicle. Thanks again for everything.

Ju
Review №7

The salesman - Jack Olsen- was courteous, polite, extremely easy to work with. He responded quickly to any calls or emails I had with questions. When there was a major issue with the vehicle he was quick to assist and try to resolve.

le
Review №8

So far as I can see a well run establishment..and clean!

Ro
Review №9

I picked up my 2021 Silverado yesterday. It does not meet my expectations. When I was looking to buy I explained to my Sales person Sara Davis, The features that I wanted and needed, To my surprise a few features that are important to me are, GPS and be able to read and respond to text messages. I called Sara last night and left her a voice message and she has not responded as of yet. She was in such a rush through out the whole process that allot of things where missed. Such as my needs being met and making sure when I left with my brand new truck that I had my copies of Registration and copy of insurance. Which I did not have either. I drove back to the dealership and arrived just as they where closing and they where able to get me those documents. And thats why I gave a high rating as a 1. Otherwise it would have been a 0

Da
Review №10

Quick to respond, easy purchasing process, friendly to work with. They really take the time to find you the best car and answer any questions. Will be purchasing from them again.

Ro
Review №11

Why two stars? First the pro: We negotiated a great price for a new truck. Cons: The salesman new very little about the truck. He was more focused on setting up the OnStar and Subscription radio, It was missing the tool to remove the locking lugnuts. After detailing (and they new it) I took delivery to find obvious visual defective chrome. It took a while before rectifying the wrong. My son bought a used car and brought it back to have the tires and brakes replaced. Tires were down to the warning bars, brakes were at their end somthing young buyers wouldnt expect from a dealership.

Ci
Review №12

I was able to get an appointment within a week and the dealership had the necessary repair parts in stock. I was happy to be able to get everything fixed while I waited.

Br
Review №13

Rob was an excellent salesperson. He was very helpful and knew the the vehicles features very well. He and the team at Sullivans Northwest Hills made sure the entire process went flawlessly.

Am
Review №14

The staff in the parts and service dept are amazing. Super friendly and helpful throughout the whole process of getting my power steering fixed. The mechanic also went beyond what he need to do. I will definitely go here again.

ni
Review №15

Jack Sullivan was great! But they sold me a car with uneven wear on the tires and refused to fix them. The car is only a 2018. Mind as well go to Carvana; theyll treat you better. I will edit if problem is fixed.

Ch
Review №16

Cannot recommend Northwest Hill Chevy enough. I was given the run around at many competitors in the area, and nobody really helped me and the situation i was in.I came into the store right at opening and Robert helped me out. He was transparent, helpful and made me feel like he wanted to make a deal, unlike some other competitors.We ended up getting me the truck i wanted, for a lower payment than i anticipated and i couldnt be happier. These guys are transparent and straight to the point. They have earned a customer for life.

Br
Review №17

I have really bad trust issue with dealer but these guys are not like other places. Service department is wonderful. I gladly drive an hour to use this dealer. I had a part fail on my car in the middle of a 3 day rain fest and a specialanniversary trip planned. Peter totally talked me off the ledge and made everything ok!

ph
Review №18

Not happy with my Buick way too many warranty issues, will be trading it on a more reliable car. The dealership has been great and promptly repairs my Buick to bad I have lost faith in GM products.

Le
Review №19

I appreciate being able to bring my car in and see the same trustworthy people working behind the desk. When I owned a Hyundai Santa Fe, every time I brought my car in for an oil change, that dealership would drive up the price by finding additional small problems which after awhile I didnt know if they were legitimate and necessary or not.

Gi
Review №20

The best part it was under warranty secondly it was taken care of in one day and the car hasnt had the issue since.

Ma
Review №21

Took me in right away.Appreciated their recommendation for new tires. Staff very friendly

Je
Review №22

My brand new Chevy is not even a year old yet and has already been in 2 different shops, one being this dealership where the vehicle was purchased, multiple time over the past few months. They both can say they see the issue but cannot fix it. Seems like a way to get out of fixing it under warranty to me. I am currently looking into lemon laws and hiring an attorney regarding this issue. A complete inconvenience, burden and stress that should not be put on me with a brand new vehicle.

Fr
Review №23

I would like to thank everyone at NHCB for a most pleasant buying experience. The internet sales team was terrific and set the tone for a positive transaction. Sam and his managers were very fair with me, and made the experience very easy and friendly. Would not hesitate to recommend the dealership or Sam.

Sh
Review №24

Everyone was helpful, especially, Sam, the salesman. Although, I would have liked a higher trade-in value, I feel that I was treated fairly. I will definitely try to work with this dealership in the future.

De
Review №25

Received horrible service for my first experience with the receptionist who did not secure loaner car as discussed. Waisted my time missing time from work to drop my car for service that I could not get done and having to reschedule for 2 weeks later. When I returned she told service man she was too busy to deal with me at the time so he had to take care of me. Never going back

Se
Review №26

My wife brought her 2yr old Jeep Rubicon in for a scheduled oil change and asked them to check on electrical/computer issues she has recently experienced. Was told by service department that none could be found . At checkout, when pressed about electrical issues, the employee responds, to be fair, I only charged you for the $95 oil change .The Rubicon failed to start on the following morning and I drove her to work. Tried, unsuccessfully, to jump start/charge her battery. Had the jeep towed to dealership we purchased from, Gengras in East Hartford and within a few hours and two new batteries, problem solved!To be fair, Will never have any service performed by Northwest Hills!

Bo
Review №27

My appt I made over the phone was for an oil change and tire rotation. When my car was finished, after I got home, I realized only oil was done. I called up, got sorry, order was made out for oil change only. Can you come up next week. I explained to her, Im going through Chemo, and I never know how I will feel. You can come up any day, but it depends on how long you want to wait for it. WHAT, YOU MESSED UP. Now I have to wait for it? I should have been told we are so sorry. Come up now if you can, we will bring it right in. But no, next week and wait for it. Very poor customer service. Its a lease, your car, if tires are shot, your issue...very dissatisfied

Ch
Review №28

Robert did an excellent job from start to finish (and continues to) I recommend anyone looking for a vehicle to check them out first. Always willing to work with you and make it right!

ma
Review №29

Not impressed brought my truck to get repaired. They didnt match the light lenses in the back so now my truck has 2 different bulbs in the back. Also I had less in the back they lost or did something with the one that they changed. I didnt get it back thats for sure. After leaving this review I had a response like they actully cared except I did try to call them like they asked. I called them e times left my number each time its been over a week so now instead of 2 stars its 1 and I really wish I didnt have to give any.

Ed
Review №30

Northwest Hills GMC service personnel were very courteous, accommodating, and quick to fix the problem. Overall an excellent dealership.

Ch
Review №31

Service was prompt technician communicated well and lady at front desk helped me with picking up my car after hours. Very happy

To
Review №32

Fast on time service and even washed my car thanks

Je
Review №33

Brought my gmc terrain in for service. Very happy with their service. I didnt originally purchase my vehicle from Sullivans but I absolutely will look to them for my next purchase

Ro
Review №34

Service department personnel are great.Very friendly. Never pressured. Highly recommend!

Ga
Review №35

Is no place better in Connecticut.Class act personnel

mi
Review №36

I would like to thank Northwest Hills GMC and my salesman Jack Olson for helping with the delivery of our new Yukon Jack went through everything in the vehicle with us and answered any questions my wife and i had .Brian in the finance office was also a great help. Not to mention that none of this would have been possible without the help from Sean Sullivan he is a class act and made this purchase possible . I can`t thank you and your staff enough for making my wife a very happy person in her new Denali.

Li
Review №37

My husband and I had a wonderful car buying experience here. Sam and Jim are excellent to work with!

Ke
Review №38

Sara Davis was great to work with.Totally understood what I was lookingfor and very knowledgeable on the 2020 Traverse. She started working immediately to locate the exact vehicle I was looking for. Northwest Hills is very lucky to have her.Everyone I worked with at Northwest Hills were great. This is my third Chevrolet from this Dealership.I highly recommend if you are looking for a GM vehicle to stop in and talk to Sara.

Br
Review №39

This is my second car with you guys and everyone is always pleasant and very helpful

Br
Review №40

I drove all the way from NY to buy a vehicle from these guys. I was unexpectedly early and they went above & beyond to ensure my visit was quick and efficient. They had me on the road with my new truck in less than an hour. Superb customer service and very clean. Props to Robert K.

Mi
Review №41

Very nice people at the service desk, felt like a safe experience with all the COVID precautions you have in place, Thank you !

St
Review №42

I had a pleasant experience.

Mi
Review №43

Everything about our experience was positive. We have bought many vehicles in the past and have never had such a good experience. Sara Davis was very knowledgeable and gave us every detail about the truck that we purchased. She kept us up to date with everything that was going on. I would recommend Northwest Hills and Sara Davis!!!!

Sc
Review №44

This is our second vehicle purchased from the Sullivan Family Group. Vin Kjersgaard at Northwest was fair and transparent. He always returns calls and answered any questions we had. More importantly, he was honest and worked with us to get the best deal on our Chevy.I would highly recommend reaching out to Vin and the people at Northwest Hills. The good service extended all the people at Northwest. From the finance people, who worked to get us a great rate to the service department, who installed accessories for us before we picked our vehicle up. Everything was what buying a car from a dealership should be like — Honest, fair, fast, and with great communication and generally caring for their customers. This also extended to their sister dealership O’Neil’s in Avon with whom we did business.

ro
Review №45

As always, easy to make appointment, service was efficient, everyone friendly and knowledgeable.

Ve
Review №46

Makayla is amazingly knowledgeable and welcoming. I was comfortable leaving my brand new vehicle with her and the team.

Ar
Review №47

Got a much-needed same day service appointment (Im from out of town). Service was fast, and the personnel were friendly and helpful. And they washed my truck!

Jo
Review №48

Sara was wonderful to work with on our new car purchase. She managed to get us the price and deal we were hoping for,and kept in touch throughout the entire process. She went through all the details about the cars features and set up accounts and settings with us making it so much easier for us.

St
Review №49

Ive taken two of my vehicles here for service in the past. The staff and mechanics are great. With both repairs I needed, I got multiple quotes around town, and they are usually one of the least expensive (if not THE least expensive). Not to mention the work they do is phenominal. Based on the experiences Ive has with the service department, I have a strong feeling my next car purchase will be with them. Highly recommended!

S
Review №50

I’ve been buying trucks for the past 10 years and this dealer is the most honest upfront dealer to date. Roger the sales manager was amazing to deal with, he was straightforward with everything with no hidden bs that you deal with at most dealers. My salesman Robert was great to deal with too. They are not pushy at all and will find the right truck for you. I highly recommend this dealer.

Ba
Review №51

Done on time and out the door.

Su
Review №52

Ted Marola went above and beyond in all aspects of my vehicle purchase. My GM discount was waylaid by a legal snafu, which ultimately caused the loss of a gorgeous Regal that I had asked Ted to bring in from another dealership. When GM legal finally got their act together and I recieved my GSM#, Ted was more than willing to find me another Regal, but also, there was not another one that met my criteria. Ted suggested the Envision. At first, I wasnt sold on an SUV, after some research, and shopping, I found one that met my requirements. Ted worked his magic and Im now a very happy owner of a beautiful Envision. The finance paperwork and plate transfer went smooth as glass. My husband and I have been longtime customers of NW Hills. Highly recommend this dealership.

Ma
Review №53

Everyone here is extremely nice and very helpful. Sales associate Sam Lauzier is very knowledgeable and will not hesitate to help/ answer any questions you throw his way. Overall very happy with my purchase. I highly recommend Northwest Hills Chevrolet.

Ga
Review №54

They will tell you your car is fixed when it is not (twice!)Worked with many dealerships over the years, they are undoubtedly the slowest.Brought CTS in because it was having an issue where it would sometimes start and sometimes not. They called the day after we brought it in to tell us that there is no issue with the car and we had to explain again that sometimes it does start and sometimes it does not. They tried it again and said that now it wouldn’t start.After that they kept the vehicle for a week and a half, told us multiple times they could not figure out what the issue was and we ended up needing to get a manager involved because we were worried about our technician’s experience and skill (he was very nice but we think he may be relatively new) Finally they fix 1 wire’s connection in the car, over $500 bill and we take it home. The next morning it will not start. Then they tell us that they cannot get the car back in to get checked out until Tuesday. They already had it for about two weeks, denied our request for a loaner, then told us we would have to wait a week to bring it back in... god knows how long we would have been without a car if we actually had brought it back a second time.Instead we brought the vehicle to Dynamic in Canton. Car was diagnosed and fixed within 2 hrs. Geoff from Dynamic is fantastic, he was surprised that NWH couldn’t figure out the problem. Car has now been running for days with no issues.

Ke
Review №55

Everyone was pleasant and went out of their way to help

Za
Review №56

Great knowledgeable service, always making the vehicle buying process nothing but easy.

JJ
Review №57

Well we are on day 3 and they haven’t even started working on my truck yet. Nor have they called me once with a status update. Closed tomorrow so absolute best case it will be 5 days for what should be a minor repair. Would have been nice if they told me that when I called before I brought it in. And I would have simply gone somewhere else.

Re
Review №58

I purchased my new 2014 GMC Terrain a couple weeks ago. Im loving it. It was a tough decision for me. Jack Olson, my sales rep was very helpful and patient with me. Everyone that I had dealings with were very nice. The body shop did an awesome job on the ding in the fender and making the bumper look brand new again. It was an all around great experience and I hope it stays that way through the years when I will be bringing in my vehicle for service. Thanks again Jack!

je
Review №59

I have nothing but good things to say about northwest hills.I was treated fairly and Sara Davis was great to work with throughout the whole process. I definitely will be back again.

Ch
Review №60

Thanks to Sam (sales) and Darren (finance) for making my car purchase the best possible experience. Everything went smoothly, all questions and concerns were promptly and thoroughly addressed and I got a fantastic certified pre-owned vehicle for a price I can brag about! You all went out of your way to make sure I had the best service and I would recommend your dealership to everyone! Thanks so much!

Ja
Review №61

Nothing exceptional

Ja
Review №62

NWH is an excellent Dealership to work with. Very caring and easy to work with.

De
Review №63

Brittany Denza was fantastic. I can’t say enough how much I appreciate her help in getting me into my new car for a price that fit my budget. She genuinely wanted to help me, was honest, and made the process effortless to go through. She was helpful in the information regarding the vehicle, explained processes, answered all my questions and provided the highest level of customer service possible. She is truly an asset to your team. She even called me to follow up and make sure I was satisfied and offered additional help if needed! I will be buying all of my vehicles from her going forward and will recommend everyone I know to make be trip there as well. Thank you and the team again so much for all of your help, I LOVE my new car!

El
Review №64

Northwest Hills went above and beyond the call of duty to make us happy with our Chevy Spark purchase. We ran into a few issues with the purchase initially, however, the management at Northwest wasted no time in following up with us to resolve all of our concerns. They were prompt, friendly, helpful, and responsive, something that is hard to find in a dealership.I would highly recommend this outstanding dealership, they will certainly be at the top of our list for our next purchase. I have no doubt that anybody who had a negative experience here, did not allow the Northwest team an opportunity to resolve their concerns.

Da
Review №65

Purchasing my new truck from Jack Olson was one of the best experiences that I have ever had buying a vehicle. He was knowledgeable, low pressure, and fair. If you are in the market for a new vehicle, give him a call. You will not be disappointed. I drove an hour to get to the dealership and I would definitely do it again.

Je
Review №66

Stopped into Northwest hills Chevy to get info on rebates. Spoke with Josh about my current credit situation and upside down car loan i was currently in. Josh and the finance team went out of there way and was on the phone with GM Financial to get me an amazing deal and get me out of the upside down situation. I was told no at 5 other dealers but NOT this 1. Extremely friendly and welcoming environment with no pressure and hidden tricks. I highly recommend this dealer and if i decide to go with a GM vehicle in the future i will return to this dealer

Mi
Review №67

I was looking for a truck that had more features then I had on my truck, specifically leather seats. I also wanted to match the features I already had on my truck. Jack Olson found me a truck from another lot with leather, the right color and had all the features plus some that I was looking for. The dealership took my leased vehicle and put me into a new lease for a similar payment. I am extremely satisfied.

Ba
Review №68

Everyone was friendly, courteous, helpful and efficient!

Ju
Review №69

I was trying to fix my wife car, been looking for part for couple of days.until I talk to my neighbors that said to check you guys out, good think you had the parts..happy wife happy life... know I know where to go for parts! Thanks for the service!! Your parts staff was great help!!

Ra
Review №70

Absolutely FANTASTIC buying experience! We recently purchased a new GMC Canyon from Ted and Roger, and the process couldnt have been easier! Everyone in this establishment is super friendly and genuine. I never got that snake oil saleman feeling that you typically get when buying a car. Instead, we negotiated an amicable deal quickly and were able to drive off the lot the same day! I would definitely purchase from this dealership again! A+ customer service!!

Cl
Review №71

Great response from initial online inquiry. Follow up and scheduling appointment went well.No sale pressure, trustworthy information and complete satisfaction. Well done.

Yo
Review №72

Process from finding the car I wanted to purchasing and delivery was easy and seamless

Sa
Review №73

I had one of my best car buying experiences at Northwest Hills. They have a great staff who are attentive and willing to help. I particularly worked with Leonard for my most recent car purchase. He was professional, very patient, and knowledgeable. Their staff worked hard to get me the best deal possible. I definitely recommend visiting Northwest Hills in Torrington.

Hi
Review №74

This was my first experience with Sullivan Chevy. I discovered them through searching the net for a particular vehicle. I was very apprehensive at first, not knowing anyone at the dealership. I phoned the dealership to confirm that the vehicle I was interested in purchasing was still available, and I spoke with Ted Marola. I cant say enough about Ted as my sales contact. He was outstanding. No slick sales gimmicks, no pressure, no attempts at manipulative ploys. Just great, accomodating service. It sounds like a cliche, but we hit it off like this guys been my buddy for years. And trust me, Im a skeptical type of personality. I ended up purchasing the vehicle I was interested in, for a price that I was comfortable with. No hassles. Just civil, relaxed negotiations. In the end Ted takes the chocolate cake! Thank you Ted you are an amazing face of Sullivan Northwest hills Chevy.

An
Review №75

Absolutely satisfied by my experience. All of the staff was very helpful. Jack made sure he showed me all the features of the vehicle before I left the lot. And I purchased the perfect car for me. I would refer them to anyone!

Am
Review №76

I recently had an oil change and unfortunately I received poor service. However, after saying something the dealership went above and beyond to make the situation correct. Brian the sales manager made everything right again and while they had some hiccups, and every buisness does, I am confident that in the future they will earn back my confidence in them. I will continue to bring my buisness to this dealership!

Gi
Review №77

I will not recommend this dealer. They messed up my registration, had to go to DMV myself. They almost didnt give me my second pair of keys and handbook. The finance guy Darren tries to sell you extra stuff you dont need. He took the $2000 deposit and marked it trade in value, something shifty there. I dont trust them. I purchased used Buick.

Ji
Review №78

The Best Chevy dealership in CT. Great customer service from the owner to the salesman. Tj was very good he was very knowledgeable and thorough explaining our new car. We come back time and time again because we know we get treated right hereThanks for finding our perfect car and going to get it for us and deliver it quickly to us.We love the new 2018 Chevy Traverse

St
Review №79

Northwest Hills Chevrolet actually made auto buying easy and efficient. They had the car I wanted and made the deal I needed. No games or pressure was applied. Josh and Roger were friendly, professional and efficient and went the extra mile to put me in the car of my dreams.I would highly recommend them and would definitely buy another car from them.

Ad
Review №80

Very nice to the customers

Ed
Review №81

Oil change. Very professional experience. Everyone I dealt with was great. Thank you.

C
Review №82

A big thank you to Jack and all the staff at Northwest Hills GMC! Their knowledge, experience and patience in helping me make a big decision was unbeatable! Their onsite selection is amazing as well!!! Well worth the 45 minute ride!!!!

Bo
Review №83

Was in the market for a truck and considered used certified and new. Even though T Town is a bit of a drive I considered NW Chevrolet after reviewing their website. I was introduce / assigned to Josh Root when I first visited the dealership and Josh made me feel very comfortable - he listen to my needs and was very accommodating, professional and service oriented. After taking some time for further consideration and research, I was committed to returning to Josh - NW Chevrolet and leased a new Colorado. Thanks Josh

Lu
Review №84

I called GM because a message was displaying on my dash, they quickly figured out my vehicle had 2 recalls and connected me to the closest dealership. I spoke with a rep she scheduled my appointment for a Friday which I took off work, I was assured they had all parts needed. Which is why my appointment was scheduled so far out I called 11/30 and my appointment was scheduled for 12/7. I bring my car I get a ride from an employee (Patrick) such a nice young man. I get a call at 4:30 pm the day I brought my car in 12/7 and Laura was the rep to call. She stated my car was done and if I still needed a ride.. I said yes then she goes on to state only one recall was taken care of because they did not have one of the parts. AFTER I MISSED A WHOLE DAY OF WORK BECAUSE THEY HAD ALL THE PARTS SUPPOSEDLY.. so frustrating and inconvenient. When I said I needed my appointment for a Saturday because I could not miss more work.... I got “we dont handle recalls on Saturdays” when first of all it was their fault because i confirmed they had the parts to take care of both which is why I took a day off work. Then she scheduled it for 12/22 .... such an inconvenience. Only positive experience were the complementary rides. HORRIBLE EXPERIENCE 👎🏾

mi
Review №85

Professional and good service

ju
Review №86

We had Ted Marola for our salesman. He is awesome. He is so good, we bought 5 vehicles from there in the last few years. There are very good to their customers and show you everything you need to know about the vehicle. We will always stay with them. Neal is also awesome.

Ch
Review №87

Bought at 6 local dealers through the years and this was by far the best experience Ive had.Jesse my salesman was responsive and knowledgeable. The price was well explained and fair. The delivery was seamless and without any of the hassle I have had before as they try to sell you everything from undercoating to life insurance. Ill be back here for my next car.

Ta
Review №88

From the second i walked into the service department i was greeted with a smile. They quickly checked me in and took my car right in for its oil change. As I was waiting i was acknowledged by an employee blowing up balloons who started conversation with me and asked if I would like any ballons. Then a salesmen had come into the waiting room and he also stated a conversation. And not even an hour later and my car was ready to go, washed and all :)

mi
Review №89

I went to Northwest Hills GMC after trying a couple of other local GMC dealers. One other dealer even gave me the deal I was looking for but wanted to offset the deal with an interest rate that was way out of market. I called Northwest Hills and started working with TJ. Right from the first conversation I knew TJ was a straight shooter and was going to do everything he could to make the deal happen. I went in the next day and drove off the lot in my new car a few hours later. TJ and team made it so easy - and had a better offer than any other dealership I tried. Thanks again!!

st
Review №90

Sara was very good and helpful

Na
Review №91

We love the Suburban and are extremely appreciative of the service we received at Sullivan’s by Carman Dragone and Jack Olson. They were fair, patient and quick to make the effort to meet our needs. We appreciated their non-pushy, service based approach that made buying a car a great experience for us.

ka
Review №92

Could not have asked for a better experience. Lenny was fantastic to work with, answering all my questions, and suggesting models or features I might like (without ever being a pushy car salesman), and then cobbling together a fantastic deal. I honestly did not expect that I would be so happily driving a Buick, but Lenny made it happen.

Bo
Review №93

Sara did a great job getting me into the right truck. Thanks !!

Ar
Review №94

Good communication!

ke
Review №95

Our experience at Northwwest Hills Chevy was the easiest and the most fair of all the car dealers I was working with. Jack Olsen and all the sales staff were very professional and polite to work with. Thank you for the nice ride! Susan and Kevin Sullivan

Cs
Review №96

Quality service and flexible staff.TJ Fitzpatrick was a big help to get over on everything smoothly!I went there to buy a financed new car.They give me a reasonable price on my 3 years old Chevrolet Traverse.So I bought my new 2019 Traverse.See you TJ in 3 years... ;)

Ch
Review №97

Thank you so much for all help and insight as I took the time to find the right vehicle. I bought a new 2016 Chevy Colorado and Vin Kjersgaard was not only kind and helpful but very knowledgeable about the product that I was interested in. Awesome experience and I would definitely return to buy my wife a car sometime soon! Ive dealt with really crappy service and I knew just walking into this place that I was going to be helped with my search in the best way possible and with the least hassle.

rb
Review №98

I purchased my XTS and the entire process was very professional and courteous. My Salesman TJ was very knowledgeable and helpful. Promptly returned my phone calls and kept me updated from start to finish. I had a couple issues that were addressed promptly to my satisfaction also. I would recommend Northwest Hills to anyone looking to purchase their next vehicle.

Jo
Review №99

I recently had a great experience with Lenny Mamudi when buying my new Silverado. He is a no pressure salesman who was very accommodating through the whole truck buying process. He proved himself to be a trustworthy young man and was about as unassuming as can be when it comes to being a salesman.Compared to other dealerships I visited during this time, Northwest Hills Chevrolet is a really low key, relaxing dealership to visit. I could sense that the moment that I walked through their door. This was my first time buying from this dealership. I will definitely pay them a visit the next time I need a new vehicle.

Sh
Review №100

We recently bought a new GMC pickup from Northwest Hills. We had been taking our Chevy pickup to them for service for years, so we decided to check out trucks there when we were ready to trade.We asked them to jump through a few hoops with what we wanted on the truck, and they delivered the truck as promised when promised.The quality of the dealer installed options was exceptional.

Information
100 Photos
100 Comments
4.5 Rating
  • Address:2065 E Main St, Torrington, CT 06790, United States
  • Site:https://northwesthillsdealerships.com/
  • Phone:+1 860-482-0700
Categories
  • Auto parts store
  • Chevrolet dealer
  • Auto repair shop
  • Buick dealer
  • Cadillac dealer
  • Car leasing service
  • GMC dealer
  • Motor vehicle dealer
  • Truck dealer
  • Vehicle inspection
Working hours
  • Monday:Closed
  • Tuesday:8:30AM–8PM
  • Wednesday:8:30AM–8PM
  • Thursday:8:30AM–8PM
  • Friday:8:30AM–8PM
  • Saturday:8:30AM–6PM
  • Sunday:8:30AM–5PM
Offerings
  • Oil change:Yes
Payments
  • Checks:Yes
Similar organizations