Staff ask me if I had the reward program, since i did not she told me to download it and this purchase would not qualify. A little customer service would have been great and maybe i would become a long term customer. Its all about customer service and staff helping the customer.Thank you for replying back thats awesome customer service you earned another star and I will be back.
Placed an online order, waited inside for EVERY single person in line (about 15 minutes) finished ordering and still didnt see mine so I asked about it and it was just sitting on the counter behind them getting cold. The point of ordering online is to get your food more quickly. Never coming here again.
Bagles are good but the service is consistently bad. Weve tried a few times over the last year and its slow with management more interested in talking with friends then the line out the door.
Delicious, tried the egg white, bacon, avocado with tomato bagel very good😋
Great place to come for breakfast. The bagels here are the best and the drinks are just as good. Better than Starbucks or mc Donald’s!
Best bagels in town. Always fresh and delicious. Customer service is always on point.
Got a Turkey Sausage and Cheddar bagel sandwich and some plain bagels. All were fresh and tasty :) The coffee was good, too.
Oh how i missed these bagels from Costco. The Asiago are my number 1s. You will like them too.
Great bagels! Long line
Second time coming here hoping our experience would be better than our first. Not the case. First time we placed an online order for curbside pickup our order was missing an orange juice along with creamer and sugar for our coffee. I entered the establishment and asked for my missing items only to be advised by an employee who said she couldnt help as she was on her break. While making eye contact with several employees and attempting to get help, the employees turned away avoiding to help with my request. Finally an employee answering the phone helped me and apologized for the mistake. Today, my second time here and last time was a similar case. This time I didnt catch it until I got home. I was missing a chocolate milk, sugar for my coffee and the order was incorrect. Luckily I was at home and was able to use my own sugar and creamer and poured my own glass of chocolate milk for my son. Overall my experience has been poor. Some advice, hire a leader to help drive the boat, assist the employees with direction and PLEASE train employees on the basics in providing quality customer service. The only positive, the food was good but not enough to go through the fiasco for a couple sandwiches and coffee. In summary dont come here if your use to good customer service, Starbucks down the street will be a better option...
Yesterday, my encounter with them was special and wonderful. This is my first time here in this coffee shop and definitely not my last. I highly recommend this coffee shop to everyone.
Bagels galore!! The variety is bageltastic! I went in on a Wednesday 815am morning and there was only 2 people in line. Ordered a chicken pesto on a thin bagel. The bagel was crispy toasted, but they did not have pesto so they asked me if I wanted to substitute it with a tomatillo sauce which I enjoyed. Plenty of free tables inside and outside to my breakfast. Def. Recommend.
My husband and I stopped by for a breakfast sandwich after having an early doctors appointment. This was our first time, grabbing a bite to eat at this place. The sandwich we ordered was satisfying, how ever that was overshadowed by the lack of customer service. The cashier was very nice and friendly but I think it was the manager that kept getting annoyed when more people kept walking in (due to Covid.) Anytime a new customer would walk in, he’d have an attitude and tell the person there were too many people inside and tell them to go outside. On this occasion it was raining. A suggestion for moving forward, put up a sign on a stand outside or on the door that states the maximum number of people allowed inside at one time. The Bagel Factory on Torrance Blvd & Hawthorne has one, with a 5 person maximum. Their place may not be as trendy but their food is good and the people are nice.
I ordered a bakers dozen (13). Told them which ones I wanted and it looked like they were putting them in the box. When I got home and opened the box there were only 11.
Atrocious customer service here. Its a shame because there are not that many bagel spots around. The first person who took our order didnt seem to know what she was doing - she told my wife to pick which bagel she wanted for her sandwich but didnt specify whether or not it was necessary for my order. Okay fine, but...Next, the cashier who assisted us at checkout got my wifes name wrong - so when they called out the name it was completely different, even when we had spelt it out for them. Not sure how someone can mess that up. Again, not that fussed -- but it was annoying when I corrected the name mispronunciation and the woman working behind the counter just laughed as she said sorry. It was very insincere and unprofessional for a business establishment.When we asked her if she could please read the order to verify if it was ours - she had to ask another person who looked like a manager - and THEY didnt even know the order. The manager-looking worker said, and I quote turkey cheddar or something.I let all of that slide. Until we got our two sandwiches, and they were not hot at all. We hadnt even left out the door yet, so I asked one of the employees if they could please reheat our food. It was then that I could hear the woman (who laughed at us earlier) scolding the employee who took our cold orders; she said to them dont do that again. We dont reheat food.So, if you dont reheat food (or make it fresh and hot to begin with), then what are we paying for? A cold sandwich that had browned avocado on the inside?Anybody can make a better breakfast sandwich at home, with fresh ingredients, whilst saving themselves a chunk of change along with the hassle of encountering inappropriate and flat-out rude business transactions.Sadly, this order was my last at Einstein Bros.
Their bagels are soo good. They are fresh.
The bagels were great!!! Fresh and delicious. The staff was friendly but their methods and processes are very slow. Pack your patience.
One of an employer he is very rude to a customer. That was my first time here, a very bad experience. I never come back again.
Great fresh bagels that caters to every taste. Very good and fast service Everyone was smiling and very helpful.I have visited them several times for breakfast, before going to the office up the street.I highly recommend them !!!
Food was on point, but the service was lacking horribly. The gentlemen that took our order was monotone when assisting us with our order and seemed to be annoyed us patronizing the business. A few minutes later we decided to add coffee, and why did we do that! I asked the female server for 2 coffees she laughed then passed the message along to the guy that took our first order he then sighed and took the order. This place would be five stars if they trained the staff in Customer service. Though the food was good friendly customer service is most important to me over anything that I spend my hard earned shekels on!
Waited 25 mins for two bagels and coffee. Asked for NO eggs, extra spinach, Asiago, spinach and cheese bagel. I got eggs, no spinach and a sesame bagel. I found out my order was wrong after I left the area. Disappointing since this has happens to me twice at this location. I’m vegetarian and can’t eat the food.
Fast service and delicious food. Don’t let the long line discourage you they are extremely fast at getting your order and getting it out to you. Faster than Starbucks. A little bit pricey for some items but I would come again. Everything was delicious. I got turkey, bacon, avocado on a spinach Florentine bagel because they were out of plain. Also if you sign up with their app you’ll get a free bagel with your pick of cream cheese.I’ve come back several times to get a bagel and coffee and every time the employees are friendly and helpful. And the service has been fast.
Always great!
Some incredibly tasty bagel sandwiches found here including chorizo. Other favorites like bacon, egg, avocado, and fresh and tasty lox. Parking is free but lines build quickly during morning peek. Coffee and fresh juices also available.
Coming from MN I was sadden when there was no one here that knew how to make a turtle mocha. Then I discovered that there was a Caribou in the Einstein Bros. Bagels!!!! Good God, thank you!!! They knew how to make it!! My wife and I felt close to home having an Iced Turtle Mocha with Almond milk and milk chocolate!! ✌️😁Thanks for helping us out!!
Absolutely the worst bagel shop I have been to. I will never be back at this brand again. Staff was rude. The cashier could not do math. Bill was 13.02 and we tried to hand her the 2 cents and she could work it out. The bagel was cold and late to arrive. Asked for bacon and got a minuscule amount. The place was packed and noisy. It shows just how desperately competition is needed as I asked and no one was satisfied. We all Just knew there had a lack of choices. But there is. Go to anyplace including a grocery store and you will be happier, richer and better fed.
The guy with a tattoo on the cheek bone was not sanitary in preparation of our sandwiches.
Great fresh bagels. Very good service. Everyone was smiling and very helpful.This was my first visit, but surely not the last
AMAZING, AMAZING HOW CAN I ORDER TO BE DELIVERED TO MY HOUSE, Granada Hills, Calif
Nice place to eat. Breakfast meals are awesome. Friendly staffs & very nice ambiance. Will surely go there. Keep it up.
I go here at least once a week to grab a quick bite before work. Service is always fast and staff is friendly as well as patient. They let my friends and I take our time ordering our 13 bagels all with a big smile on their faces. Lots of tables and tons of parking. A nice spot to sit and chat in the morning with friends. The bagels themselves are amazing, especially the onion, apple cinnamon, and snickerdoodle (which is a seasonal items sadly. Wish I could have it all the time.) Sometimes, if theres a big crowd the occasional bagel will come out a little bit burnt and Ive had apple cinnamon bagels be a bit doughy before but they were all still yummy! Ive never been disappointed with anything Ive ordered here. They have so many options. You definitely must try them all!
Gone here a few times and this by far was a disappointing visit. The place was not busy at all yet it took awhile for the staff to prepare 3 bagels. The two spent more time gossiping and talking then focusing on getting customer orders done. Person taking orders was not paying attention to what was being ordered and randomly added items to not only mine but to other orders. One staff member was restocking forks and dropped a few of them on the floor but instead of throwing those away, she placed them in the utensil cup. Not sure if Ill return to this Bagel shop.
I love everything about this place. They have a plethora of bagel options, spread options, and drinks. The customer service is always great.
Very good service and a great variety of bagels
The tasty turkey sandwich is my favorite lunchtime grab and go. 4 stars because it could be a little cheaper for not including a drink.
Not as good as when they had inside seating but still a good place to go. They need more tables outside.
I dont like writing bad reviews but if its bad, Ill say it.Service was kind of bad but the food was good. After wed decided on our order, we stood there while this shorter man whose name was Antonio/Enrique spent a while talking away in Spanish to his colleague. While I could understand what they were saying, including the part where a woman somewhat taller than him laughed told him to there were people standing there in Spanish, I know that it would be uncomfortable for customers to stand and wait, especially if the servers are talking and laughing in a different language, not paying attention to customers, and holding up the line. I understand servers want to have fun too and maybe Im wrong but I think holding up a line because you are chatting is not a good thing to do.
I ordered bagels to go and they stayed fresh for days after! So delicious. I also bought a plastic coffee cup for work and honey almond double whipped smear! Love this place.
Very busy, but the service is quick and pleasant. I had the Sante Fe and it was excellent.
Good food, but very busy, so service suffers a bit. Other than that, great bagels!
I always ask for the schmear bagels to get double toasted. For some reason it is like eating Wonder bread unless it gets a little extra crispy. Besides that truly delicious bagels.
Great sandwichs. Love the selection.Admittedly I do not visit many Begal shops, so take my opinion with a grain of salt.But definitely worth a try. My advice is going with what you like and just add 1 new thing to it. If you like there take on it. Try some more.
Please! I cant take any more delicious bagels and coffee! Youre killing me, Larry! Wait. Whos Larry?Eh, it doesnt matter. This Einstein Bros. Bagels is always ahoppin and aboppin! Really good prices, always fast, friendly, service and thats because they sell a high quality product ... and, its food. Food is good! Bagels are better than ordinary food, right?Who doesnt just love noshing on a bagel? Especially an Einstein Bros. Bagel! But dont stop there! Schmere a topping on it to make it even better!This Einstein Bros. Bagels is conveniently located at the corner of Hawthorne Boulevard and Lomita Boulevard on the southeast corner of the intersection. Easy in, easy out.
Great bagels but gets really busy at times. Give yourself some extra time if getting it go and in a hurry.
Went in to try this place out. Had the Five Cheese bagel toasted with cream cheese. Very nice place bagel was great. Coffee pretty good. Definitely will return.
The food we ordered was yummy. The line and wait time to get it make me 2nd think coming back. If youre in a rush, dont bother. Friendly staff and everything was clean.
Their bagels are the best! Mark, the manager, is extremely cool and nice. The food and coffee are amazing! Do yourself a favor and go there now!
The menu is either not very clear or the staff is not very helpful. they never asked whether you want your bagel cold or hot and they do not ask whether you want the cream cheese on the bagel or on the side.They seem to want to hurt you through as fast as possible.
It was ok..good selection of bagels and coffee..
I literally went to the location on Wilshire three days ago and it was beyond amazing. Really friendly staff. Food was out of this world, so I knew I had to find a location closer to my house. I found this location that was nine miles away and decided to go there. Service was ok....but the reason for my discontent is the portion size and quality of food. I spent $30 so youd think itd be standard, but instead it seemed like management was hammering down on them to control food cost. I got pieces of bacon that was half an inch long (no exaggeration). I caught that while double checking my order and brought it to the cashiers attention and you could see she noticed the sizes were off but she chose to say the other pieces are underneath the egg on the other side. I looked and those pieces were even smaller, but I chose to just leave. This morning I go to warm up my chorizo bagel, and low and behold the swipper has struck again. I was missing an entire egg, and each ingredient looked like I had only gotten half the portion and my bagels were cold and burnt (I noticed that yesterday). I called the store to speak to someone because I didnt want to rush to writing a review but they never picked up. I know I speak for many others when I say, I dont want extras, just please please please give me what I paid for.
Great place for bageles good coffee and sandwiches too! closes at 16:00
Go there regularly, Nova Lox my favorite. Never disappointed. Highly recommend them!!!!!
Love the people here they are always so nice and helpful. I avoid it when busy.
Clean facility, staff cheerful and professional. Bagels are hot and fresh. Had the Santa Fe Club bagel awesome. Would recommend.
Love the manager Philly shes an awesome person always smiling makes you feel comfortable and youre always happy to see her because she treats you so good you keep coming back I ordered strawberry cream cheese with a blueberry bagel toasted and of course my coffee
This place is always busy before noon. If you only want a cup of coffee, feel free to skip the line that goes out the door and head straight to the cash register. You may still have to wait behind a few people but you dont have to wait on everyone that is placing food orders; these people arent even ready to pay yet. An employee once told me it was okay to go straight to the checkout.
Double toasted cinnamon raisin bagel- double toasted with easy cream cheese... The Best
OMG! Super delicious food and a very generous portion. Worth the wait. Coffee is okay
Einstein Bros has some of the softest and flavorful bagels. Love the jalapeno salsa here.
If youre one of those a-holes who loves to go to an establishment order one small thing off the menu then occupy a table for hours on end with your laptop youll love this place! Hopefully you have offline work to do because the Wi-Fi around there is basically unusable. But you wont find that out until you get to sit down after ordering from standing in the line with only three people in it that took 15 minutes. Then you can sit for another 15 to 20 minutes while they what I can only guess is bake a bagel on the spot. Only reasonable answer of why you could take so long.
Great selection fresh bagels made thru out the day.
Great tasting bagels. Very good variety. Priced competitively. Gets noisy and crowded at times.
Absolutely The Best Bagels in the South Bay. New York style. Made fresh at location. Good variety of bagels & schmear. Good fresh coffee. Friendly accommodating staff... Great early morning place to pick up a box of bagels for the family or office... opens at 0500! Yummmm.
Thrilled with Caribou coffee. Service is not great. Very loud, screeching workers who just yell at you and dont explain the weird system of order here, pay there and oh....pour your own coffee. And can anyone tell me where I pick up my pastry? Clearly I am an idiot that needs eyerolls
Great place for bagels. Always very fresh and lots of great toppings to choose from. Always full since this is the best bagel place here.
The crew was very busy and still had time to be personable. Lived the atmosphere here. My new morning place!
Great bagels, and fresh squeezed orange juice.
Very very slow service. Can’t say I have seen this type of slow service in years. You had more then enough people behind the counter. They were mostly keeping themselves entertained.
Its a bit on the expensive side for meals, but the food is delicious. I have to say, my meal side was wrong & the potato crisps they sell as Kettle chips were really salty & the bag was only 1/4 full. Coffee is great, but I only come here once every 2-3 months.
They have a very good begals and lox. Parking spots are very tight. Good selection and fast service. Its located right next to 5 Guys Burgers.
Many others within the franchise have messed up our orders. However, this store is always fast, accurate and has an awesome staff. 10/10, would recommend.
Good food, service is ok, seating is ok, not bike friendly.
Delicious
Helpful customer service, delicious vanilla latte cooler (similar to a vanilla frappuccino) and the customer service associates recommendation for a greek yogurt raspberry croissant was DELICIOUS!!
Excellent bagels! Nice choice of other breakfast items- juice, yogurt parfaits and muffins.
Nice simple breakfast this morning with the family, bacon,2egg,avocado & tomato croissant sandwich.
Coffee is decent. Too much sugar on chai latte. All the bagel menus are legit. Farmhouse bagel with parfait yogurt is like cocaine.
Loved my breakfast bagel & latte. Cute little place. Will be back again.
The bagel is good, the coffee is not so freshOn average a good place
Fresh bagels. Large selection and good coffee. Excellent place for breakfast.
Great bagels and atmosphere, try the lox its delicious
Why such low rating for this place? We love einsteins bagels. My older kid loves the nova lox and even my picky eater toddler always finishes her meal everytime we come here for brunch. Yeah it does get crowded and busy. But you just gotta suck up the wait! I just wish they wouldnt mess up orders every now and then. I often omit items or substitute cheese for cream cheese and they are hit or miss. Other than that, their bagels are soooooo good. I say better than noahs! If bagels didnt have carbs i would be eating einsteins more often.
Fast & friendly service, will be going back !
I wish I had signed up for their points program from the start. Id be rolling in bagel rewards at this point.
Absolutely the best bagel I have ever eaten! I wish they had these in Nor Cal!!
Nova Lox bagel is great. Fresh bagels, tasty schmears. My go-to breakfast.
I usually really like Einstein Bros but this store is terrible. We ordered 7 bagels, and asked for all of them to be a little extra toasted. The employee said yes, but the bagels we got were not toasted at all. I also had to exchange a bagel because they put bacon in it without us asking. The employee who helped with that was very nice, but they all rushed the order too much, and none of us enjoyed our bagels. Very disappointing
Lines may be intimidating but the efficiency of the workers make it go by fast. Bagels and variety are amazing, and shmear is the main reason for my visit of this place
Always seems to be crowded during brunch hours. Come early to expect to wait. I guess the bagels are worth the wait.
Fast service and great selection. Great staff with a welcoming atmosphere.
Very delicious food and great place as the people that work there as well very polite
Unfortunately this location is not great. More often than not my order is wrong and its unusual to get a friendly employee.
Good for quick bite to eat in the morning specially if in a rush or just want someting small to eat
Top notch bagels, but the wait seems a little high to just slather cream cheese on one bagel.