I received excellent service from very diligent and knowledgeable AT&T representatives at this store. I appreciated their dedication to getting a transfer of service done correctly, and the associates willingness to follow up with me twice over the phone dealing with my specific issue to ensure that everything was fully taken care of. I did notice while there that representatives seemed to be “racing” each other to open the door for incoming customers. Their eagerness was sometimes appreciated, especially by those individuals who may have a more difficult time managing the door. But generally the gesture seemed a bit odd, if not completely unnecessary, and sometimes even obnoxious. I asked about this odd behavior and was informed that the door opening is done as a show of commitment to customer service. I’m not sure that this aggressive tactic is necessary to ensure quality customer service from individuals who are working on a commission basis. They are already financially motivated to ensure customer satisfaction. Management setting the expectation of the associates opening the door for every customer seems completely unnecessary and a bit of a power trip. I came to this store specifically because I know they have fantastic customer service, something I knew from previous encounters, without the door being awkwardly held open for me.

Excellent service. First time I have had an employee open the door for me and walk me to the door when I was leaving. Marcus was very friendly and courteous as well as knowledgeable. He was very patient with me and made me feel confident about how to use my new Apple Watch. Although they were very busy I never felt like he was rushing to get done with me so he could wait on another person.

Husband decided it was time to upgrade his iPhone 6S. Eric helped us. He was patient. Knowledge and took time to show him how to operate his new phone. Eric engen made time to show me the newest Samsung Galaxy Note 20 and flip phones.

Benjamin was the best of the best that was the first time I was in an out of there . This store has the best people and now I can enjoy my new I phone 13

Went in here for a new phone for my aunt. An associate told me there was a $90 deal on a A12 Samsung. Once everything was said and done he tells me the promotion was over on October 7th the same day as my birthday he seen on my ID. I should have walked off what a lier I payed the $250. Phone salesmen are worse then used cars Jesus. 😡

I have been to Att twice for assistance with my phone. Both people handed the phone back and told me they couldnt help me. I was stunned at the dismissive attitude and no suggestions. I came back today, inhad a solution I thought might work. LAUREN said she could help, took my phone and fixed it in 4 seconds! I was elated, relieved, thankful. Lauren is the one who had a simple answer. No cost, I love this kind of service

Make an appointment. It is not always possible of course depending on the circumstances, but I can almost always get an appointment set for a soon as an hour out on the same day from when I start looking for one. Then there will be almost no wait if you make an appointment online first. Takes in 2 minutes to set it up online. There is still so many people that just show up to the store without an appointment, and then the wait can be super long for them.That said, my experience on yesterday at my appointment with Alex was great. My wifes phone was broken so we went in to replace, and also look at an upgrade for myself while there. Alex was very friendly, informative, and patient. Answered all of our questions, and even put up with us changing around what we wanted a few times as we talked through options and pricing. I have had little to no problems with this store in my experiences. Great service, but Alex needs a raise.

These guys went above and beyond for my family recently. I went in one weekend to have my cell phone bill looked out. We had a huge fee for roaming charges. They noticed everything was done right and I just needed to call customer service to square it up. No biggie. Well, that went nowhere so that coming weekend I drove out there again (mind you an hour drive because this store has always been so amazing and helpful). Same associate was there, Tristian! He instantly remembered me and I explained how customer service wasn’t doing much and if there was any way he could help me. Almost 2hrs he spent with me on hold and waiting to get our plan figured it out. He could have easily told me to leave and handle it myself but he really wanted to make sure these charges were dropped from our bill. After all the call this number, please wait, hold again, we finally got my bill figured out and charges dropped! Tristian was so patient and understanding. We will be going back again to upgrade our plans through him. He really went above and beyond for helping!

Had an awesome experience with Isiah at the Topeka AT&T store. He was considerate and so helpful in helping me get a new phone. I would recommend him any day. Thank you again Isiah you are the best. (Special thanks to Amanda) 🙂🙂🙂

Went in to get my parents switched away from AT&T (coverage isnt great where they live). I believe it was Dalton(?) that helped us. He was kind and helpful, and never once tried to win us back He was understanding, and helped us get everything we needed in about 10 minutes. It was a great experience. Thanks!

Went in to get a new phone. I was greeted as soon as I walked in and placed in the queue to see someone. There were 4 or so people in front of me but the wait wasnt too long. The store is crisp and clean with plenty of seating.JaWon helped me with my phone purchase. He was very friendly and answered all my questions. I would be happy to have him help me again if I ever need anything else!Overall great experience. Thank you!

Got burned by the great scam. Went in to have the content of one phone transferred to another phone, and they just happened to leave out that by doing this both devises will be Blocked from network use So when I went back all they said is Thats how we sell phones, just go to walmart and buy another one, simple fix What a scam, time to spread to word to start moving to Verizon...

Walked in pretty nervous and Evelyn sat us down and made everything easy. Really appreciate her sitting us down walking us through the process. Highly recommend anyone going to her and her store.

My wife and I went into the Wanamaker AT&T on 6-2-2021, we were greeted immediately and only had to wait about 20 mins. We were helped by Isaiah and he was absolutely wonderful, he made our visit hassle free and made conversation the whole time! He made the process of getting new phones the easiest it has ever been for us and we will now be requesting him if we ever go in for something else!

The AT&T employee, Isaiah Declerck, who took care of us was totally AWESOME!! Super knowledgeable, friendly, fast, and most importantly, trustworthy! We felt tremendous confidence in his ability to take care of the variety of things we needed to have done at our appointment. By the time we finished up with Isaiah, my husband and my son (Frank and Adam) were much more at ease with adapting to their new phones on their own. Isaiah was the best. We plan to ask for him the next time we come in. Great experience that we were dreading in advance.

Adrian assisted us in getting new television set up. She was very knowledgeable and took care of all of our questions and concerns. She and a couple of other employees we talked to were very friendly also. Really appreciated all of them.

Got greeted at the door. Jawon did everything he could to help get phones and a good plan

I had the greatest experience at AT&T, which I always do, and the most courteous-n- helpful employee to help with my situation. Darren was not only helpful but also very knowledgeable in answering my questions and completing my reason for coming in. I left very satisfied. AT&T, is the best wireless company. If you havent already, go check them out!!!

Really good customer service in this store. Employees are attentive to their customers.

After a frustrating experience at another store, JaWon met us at the door with a smile. He quickly found out what we needed, made sure I had the information he needed and we were on our way. My son has autism and started to melt down when the choices for a new phone were overwhelming. JaWon was patient, helped narrow our options and didn’t bat an eye. His manager Evelyn came to check on us and made sure we were fully taken care of, offering fist bumps and encouragement to my son. For a process that could have taken hours and caused a lot of frustration, we were on our way in less than one and all the concerns about customer service gone!

Sean, the manager, was very rude to me he threatened to hang up on me after I was questioning a bill. He was very unprofessional and was in a very angry tone the entire phone call. AT&T basically stole my money and they were doing nothing to help me. I will not be using their services ever again. Their customer service number was also very rude to me and said some very bad words to me. I cannot believe a company is allowed to be run like this. Unbelievable I hope the upper management hears about this

I want to recognize Isaiah Declerck. He took a lot of time to help me figure out what mistake had been done by another AT&T associate. After figuring it out, he wrote down everything I should tell the customer loyalty and retention associate and the problem was fixed in 20 min. Prior to that, I spent 9 hrs of my life being transferred to different people and companies. He is fabulous.!! Ask for him

Isaiah is such an awesome consultant who made our 6 year old son’s day. He also answered all of our questions and was able to find us the best deals for our family. He’s a huge asset to AT&T. Thank you Isaiah!

I was helped right away when I came in. Dalton provided great customer service and made the process smooth and stress-free. The staff is so helpful and friendly at this store. Always a pleasant experience.

I went into the AT&T store on Wanamaker for assistance activating my new phone. Isaiah was assigned to help me, and he was very polite & helpful. We discovered that my phone was activated, but something wasn’t working correctly. He determined that when my plan was set up through Sam’s Club, they made several mistakes. I have been paying waaaay to much every month. Isaiah was able to get my phone activated, and set up my plan correctly. I would have to call a customer service number to request a refund for the amount I was overcharged.I have so much anxiety about calling customer service numbers. I shared this with Isaiah. He offered to sit with me while I made the call! I had already taken up a LOT of his time, so I told him I would try to do it on my own. This amazing guy wrote up a TALKING SCRIPT for me, including which numbers to press, and exactly what to say. Bless him! He also gave me his card, and told me to let him know if I had any difficulty.Isaiah made the whole experience so pleasant. He could sense that this was out of my comfort zone, and he asked me questions & visited with me to help me feel comfortable. He has a very calm demeanor. The icing on the cake- he REALLY knows his stuff! He is very competent, and fixed many, many mistakes that the salesperson at Sam’s club had made.So...AT&T management, if you read these reviews, please take note! This young man is an asset to your company. He is genuinely invested in the company, and cares about doing things the right way. He is someone who could problem-solve without ever losing his cool. There are many salespeople who are just in it for the sale. I cringe when I get one of them. They talk AT you, they don’t listen, they are a dime a dozen. I usually don’t take the time to write a review, so hopefully this shows how much I appreciate how Isaiah went above & beyond for me.

Lauren was outstanding with the customer service she provided us today. She explained the steps needed to reach our goal of walking out of the store with new phones. We purchased the Samsung galaxy A52. We received a good deal. Lauren was very thorough in finding us as many discounts as possible. Then, Chris, the manager, visited with several times and was very encouraging as well.We had a few snags, but ironed them all out very satisfactorily.

Expert technician who was patient and shared her knowledge. I made an appointment in advance, so there was no waiting. She greeted me at the door and quickly resolved my many issues. She was generous and kind to me — truly, she made my day happy!

I myself am in a professional service industry so I I set the expectation bar pretty high. Phillip was truly exceptional. He worked through several complicated technology set up issues with me demonstrating respect for my needs, patience with my knowledge base, perseverance through technical challenges. He never made me feel like he was in a hurry and helped me explore options for meeting the diverse needs of my situation. He kept at it until all needs were met. He is a stellar consultant and is a positive reflection on this company.

JaWon was so friendly and fixed an issue my mom and I have been having for MONTHS. He made sure we left without anything else to worry about

Lauren is a very knowledgeable, polite and energeticrepresentative at the AT&T store. I real like her response to my questions that she didnt know the answer to, I can find out the correct information for you. She made the time I spent in the store easy. Great job.In addition on the 3rd of February Marcus and the manager were both awesome in giving me an outstanding service when I was looking to leave T-mobile, (which I did). The team here in Topeka is really great!

Finally got my iPhone 12! Even though it was a bit of lengthy visit because me and my sister weren’t prepared. We worked with a guy Named Isaiah who talked with us about phones, tv, shows and family. Turned out to be a nice little visit to AT&T will remember that employee forever!

I went to the store on Wanamaker and was approached by an associate by the name of Isaiah. I have had some problems with billing and i have been trying to get it taken care of for months now and he helped me get all straightened within 30 minutes. He was very polite and extremely nice and so very helpful. I just want him to know and his manager as well know that I was very appreciative and thankful for his help.

Great service as soon as we come through the door. We were greeted by Adrian in no time and sat down with the manager Evelyn. She was very patient and extremely helpful. We were not sure about the devices and plans there were to offer so they made sure to answer all of our questions and helped us choose the right device and plan.

I opened a new account with AT&T online and it turned out to be a huge headache, but on the upside I went to the store on Wanamaker there I met Marcus and the assistant manager Evelyn whom were very eager and very happy to help me sort out the problem !The store was very busy !it was very clean, I was really quite surprised as to how they manage to get us through so fast and dissolve the problem., It was not what I thought it would be, having to go there in my experience of never going inside of one, and I was very impressed with the communication skills the Cleanliness, the way the Employees interact with the customers made me feel like I was valuable,and then I also got to speak with Sean who is also The head manager of that store who was very professional very courteous and knew right away what my problem was reviewed everything and make sure everything was on the up and up! Thank you AT&T for your service to the community and to my family personally y’all did a wonderful job and we really appreciate you.

Dalton and Chris (manager) are simply amazing. We get the best customer service every time we go in. They are both very knowledgeable and experts at what they do. I actually enjoy going in to talk to them. Best experience in the area!

LONG wait times, sometimes an hour. I have even made an appointment online ahead of time. Still had a 20 min. wait. THEN ......I have been told SO many different answers from different employees to the same questions each time I go in. Still not received a resolution. Its frustrating and am still just dealing with my same phone questions.

Would recommend anyone! The best, friendliest, customer service.

I went in to change carriers. I had talked the rep the day before. I called in the morning and he was waiting for me, ready to go. He explained things clearly and never made me feel rushed. Thanks

Let me just start by saying that Bryce and Ms. Evelyn are the epitome of excellent customer service. Really, everyone at this store is gold star! This store is the ONLY store to go to for purchasing and service in Topeka.The level of knowledge of all of the team members there is impeccable. They truly make the Customer #1 and will take the time to show you options and explain services without trying to hide anything.Bryce was simply outstanding working with us. We came in with 3 phones to upgrade and Bryce was friendly, ver patient and gave us his undivided attention. He even took the initiative to examine our existing plan and found discounts that could be applied to save us on our monthly bill!!!! Kudos to the Management Team and the Associates at this store.

Isaiah went above and beyond my girls! Great customer service skills and product knowledge. AT&T needs to make him a brand ambassador.

Isaiah singlehanded increased this rating from a 1 to a 4. He is incredibly knowledgeable and his demeanor is perfect for customer service and leadership roles. With the history I’ve had with AT&T I just couldn’t bare give this rating 5 stars, but would give Isaiah 5 stars in a heartbeat.

Our appointment at with Paul was the best experience weve ever had with at any retail store. He was very knowledgeable and patient with both my son and I. Definitely request Paul if you need an appointment at AT&T on Wanamaker!

After 3 hours on the phone with corporate customer service, we went into the store and Amanda Ray helped us with activating a new phone within 5 minutes! She answered all of our questions and even offered tips and tricks to help us better understand our new phones. She is very knowledgeable and super personable!

Whatever you do, dont get AT&T TV, now Direct TV. The worst customer service online, by chat, by phone, by tech, or in store. Started service 6/23 and never had working TV. Any attempt at help requires a 1.5 hr hold, such a waste of a LOT of money.

Oh my goodness Evelyn Akins is the best the store should be Evelyn and at@t is know her stuff she got back all my stuff after them wiping my phone clean. Her patience is off the chain and she knows her job. Give her a raise the customers love her. She makes you love at@t.

I came into the store 30 minutes before closing after spending an hour and a half at another location and having the worst experience ever. Bryson & Chris greeted us with the friendliest smile. They went above and beyond to fix what the other store just made worse. I am so appreciative of their hard work and dedication to their customers 😊

Representative had a delitefull attitude and was accurate in her estimate of my bill. Really a pleasant experience.

Buying a phone was always so terrifying for me because I know nothing about technology. But for my latest purchase I had Bryce help me! He was very kind and patient with me and answered every question I had thoroughly and in terms I could understand. It was a very busy time so there were a lot of customers in the store mostly using the one kiosk at&t had working to pay their phone bills. A lot of customers were having trouble with it but Bryce managed his time very efficiently and in between helping me helped 4 other customers who were needing help with the kiosk. His ability to efficiently help many people without leaving anyone feel helpless or like a burden is what makes a good sales person in my opinion. He was very pleasant to talk to and got everything done in a reasonable amount of time. Thank you Bryce for a wonderful visit!

Great great service couldnt have asked for a better experience

Shout out to Michael at AT&T Mobility, Topeka, Kansas for the excellent customer service! Went above and beyond to assist me with my initial request and continued with more outstanding plan advice. Greatly appreciated!

Went in to add phone lines to my family plan. Paul helped me out and was great! Helped choose phones, add the lines, swap my device and answer my several questions!

Eric Bare, Sales Consultant was the most informative, patient, friendly, great listener, down to Earth, caring person which I have never experenced. I had a heck of a week on the phone with 5#s given ... back n forth from ATT & DirecTV when obviously the right hand does not know what the left hand is doing thus the transition of ATT takeover has not been a smooth one! Need to visit ongoing. I worked in business for 34 yrs. I got it quickly.Regardless, Eric Bare is a Phenomenal Employee and Great Person in general. He helped clear up everything. You made this 70yr old woman very happy to clear up paperwork and believing once again in Humanity! Blessings to You, Eric Bare and Your Great Future!Thank you so very much! 👏👏👍🏼

We are new customers here at at&t and Michael was the employee that helped us. He was absolutely fabulous and we couldn’t have asked for better service. Most helpful customer service we have ever had. 10/10 recommend

Been a customer for 12 years now, sometimes I wonder why Im still with AT&T! Wanamaker store is less than helpful, ignores calls and when someone does answer they place you on hold and then hung up! They do not honor their quotes, the billing is different month to month also. Be prepared to have poor customer service and no explanation for high bills!

Evelyn was amazing. She is exactly what AT & T stands for. Evelyn made the process flawless, simple and took care of everything. I am a nurse and one thing I stand by is how well you treat those that are seeking to be cared for. When people come to you for help, there is nothing better than feeling confident you will be treated nicely. She was so funny too. My daughters smile when she got her phone was just the sweetest. I felt so at home. The best part was it was my daughter was my daughters 15th birthday a few days later and she took time to get everyone to tell her happy birthday in the store. Nothing better than that! It’s just so amazing to see the kindness behind some people. Additionally, I must say the gentleman that greeted us at the door, Isaiah, was very professional and ensured we would be taking care soon. After he checked us in he said “make yourself at home ladies.” We certainly did feel at home. I can’t express enough our gratitude for the experience we had today. Evelyn is the best and we couldn’t have asked for a better experience. 🥰 thank you for everything.

Darren has been sitting with me for nearly an hour already explaining things to me and solving issues with a plan that was set up by a different AT&T store. His customer service is exceptional! We will definitely come back to this store to see him whenever we need anything else!

Lauren was so helpful! I’ve talked to so many reps over the phone and she was able to answer all of my questions and was easy to talk to! Definitely will be coming into the store instead of calling!

Couldn’t have had a better experience! Amanda was a great help. She was very patient and friendly. Store was clean and employees seemed very knowledgeable. I will be back again to work with Amanda as soon as I move into my new place. Thanks Amanda

Phillip helped us as we switched over from Sprint and even added a new line for 5 lines total.I was/am SO impressed with the way Phillip helped us! In a time when the customer service standard has all but went to the waste side, I have never had such superior service in my life!Ive been with Sprint for 26 years and was quite reluctant to make any changes, let alone, switch to a totally new company and Phillip IMMEDIATELY put my mind at ease! This man is invaluable to AT&T and I truly hope he gets the recognition he deserves!Which by the way, he did not ask me to do this. Writing this review was completely my idea. Please give him a sincere congratulations for being THE BEST representative that a customer could ask for!Sincerely, Tracey Henderson

AT N T TOPEKA STORE 21ST AND WANAMAKER. I went in there on June 2nd and I was greeted by a Adrian who had 22 years experience with AT&T and she availed herself to much training she was very helpful and I was impressed thank you AT&T for hiring and keeping such qualified people on your staff.

I went into AT&T today with my wife to see about upgrading phones and changing plans. We had Marcus as our sales consultant. I could not have been happier with the service he provided. We left extremely satisfied and with everything we went in there to do. A+

Paul is Awesome! Very patient. Exceptional service. 5 Stars :)

Darren was extremely helpful with everything tonight. He jumped right in to help after 1st gentleman left saying that a manager would be over to help. I’ve always had good service and it just didn’t seem that way tonight. It felt very tense and didn’t feel like I was being listened to.Thanks so much for everything Darren.

Id ordered a new iPhone from AT&T online as a gift for a relative, but once the phone arrived the setup process was not going smoothly for them. They were able to take the phone to the local store for help, where they got great service setting up the phone and managing the process of getting their old phone number transferred over. I was worried about going to a store for service on a product that wasnt purchased there (Im sure a lot of businesses wouldnt be thrilled about that) but Isaiah at this store went above and beyond to help us out. I wouldnt hesitate to recommend this location, the only thing Id change is that I would go there first next time, and skip the online ordering part entirely, as Im convinced this entire process would have been much smoother if the pros at the AT&T store had been able to handle the order from start to finish.

My son and I visited this store after going to the Topeka Blvd location and dealing with the incredibly rude staff there. The staff at this location, 2201 SW Wanamaker, were so friendly and helpful. We were well taken care of by Amanda Ray. She was such a sweetheart and so helpful. From here on out, this store is my go to ATT store. Thank you to all the staff, particularly to Amanda for going above and beyond.

Michael was so helpful and great to work with. He went beyond, helping us to get off of our Sprint plan! Thank you will recommend!

Made an appointment online. Served by Chris within minutes of appointment time. Friendly, knowledgeable, and helpful. Made easy work of setting up new iPhone 12 mini. New sim card, activated new phone, installed update to operating system on the new phone, transferred data from old phone. Gave good advice about screen protector and protective case.(Pointed out that my first choice didnt give much protection beyond scratches. I appreciated his knowledge about the brands in his inventory. I left the store with my phone better protected than when I entered.) Installed protector and case for me. Patient, funny, caring; a good guy to have around. Thanks again.

We had a great At&T gentleman that helped us through the whole thing. Talked to us like we was family . We enjoyed Isiah.. sorry if I didnt spell his name right . Hes from the Topeka KS store. But we had some issues that didnt get resolved the first day. So he gave us his card and we messaged him and went into the store the next morning . Isaiah was a very nice guy that I would recommend a million times. Plz give this Man a Raise lol...idk if you can do that but we tried. Thanks Again. Jason Lawrence and Family

I have done a lot of business at this store over the years and have always had good service. The manager, Evelyn is friendly and helpful and stays right on top of everything. Darren is my go-to sales consultant and always goes out of his way to make transactions as seamless as possible. I highly recommend this store- you can go online and make an appointment so the wait is minimized. A+

Chris Rowe is amazing! He helped take a very stressful situation and completely turn it around. Although I was told I only had two options (both were bad) before I came into the store, his attitude and focus was immediately on finding a different beneficial solution. In the end, that is exactly what he did. During the process he was kind, calm and considerate while keeping the focus on me and my needs. Before I left he made sure to clearly communicate the details, future expectations and answer any questions. I went from a very stressed customer to a very grateful one thanks to Chris.

Went in to the store today to add a device to my plan. Worked with Troy, he was a great help! Looked over my plan and was able to find me savings! I highly recommend this store and working with Troy!

I went into the store for an exchange. Andy was my courteous sales representative. He was not pushy with too much suggestive selling. He spoke with Chris the manger on duty on my behalf and I was on my way. I will definitely drive a little further to the corporate store and not waste time at the retail store that suggested I go online and wait for a phone charger! Thank you Andy and Chris so much for valuing me and my time as a cutomer that had to come out in the cold I sooo appreciate you!

A MOST EXCELLENT CUSTOMER SERVICE EXPERIENCE FROM ATT TOPEKA KANSAS. WORKING WITH MY RETAIL SALES CONSULTANT PAUL AND HIS MANAGER Evelyn. My partner and I are going for the complete upgrade package. We are looking for the new m1 chipset iPad pro 12.9 with a Terra byte of memory. I am going to trade in my old samsung galaxy s8 + for a Apple 12 pro max phone. My first apple phone. We are also going for a pair of Apple watches and a Samsung galaxy titanium watch.+This is the full att tech upgrade. At least in my opinion. The staff are amazing. Funny, smart and very technical aware. Please consider this store as your compete att flagship upgrade location. I + do!!!! At&t for life for real I love you guys and I will always come back to see them for all my needs. Thank you At&t for these great experts in your Topeka location.

I ended up at this location because some miscreant managed to order a phone in my name, which was sent to my old address in Arizona. Somehow I received the bill in Topeka, which was for a total of over $1500. I called AT&T customer service, who told me to go to an AT&T store. The store manager, Emily, helped me, and I cant say enough good words about how positive the experience was. She got me on the phone with AT&T Fraud, and in less than an hour I walked out of the store no longer on the hook for the fraudulent charges. Emily was very knowledgeable, and was very helpful, pleasant and understanding throughout the whole ordeal. Again, I cant adequately describe how awesome the experience (and Emily) were. This was the best Black Friday special I could have hoped for.

Isaiah Declerck was amazing he was extremely extremely patient with me and my new phone after spending an hour and a half at a previous att store he got everything taken care of and was very very polite and respectful I would definitely recommend him to anyone with a disability. THANK YOU ISAIHA. 5 stars 🌟

Paul was the best !!!! He had the best Customer Service and really took the time to find the best plan for me ... I have referred others to him !!!! We will always go back to him !!! Great job AT&T for an asset of an employee

Paul fanning and his associates at this store were wonderful. Extremely friendly service definitely recommend this store to anyone.

Very busy and not enough help Very sad. But willing to help you out thats nice 🙂

Adrian is the best rep Ive ever met. I want to buy the ATT products from her. If you are in the market for a new phone or home services see this lady!Not too bad on the eyes either. 🤓

Evelyn took amazing care of me and my brother today on our business accounts. Her and her entire a&tt crew are amazing people. They always go way above and beyond to take care of their clients.

Yesterday I had a bad experience with Marcus. He did not want to spend the time to explain my upgrade options or review my bill/plan changes. The wrong devices were ordered and on my accessories he did not give me the buy 2 get one free deal . I had to spend 2 additional hours on the phone with at&t representatives and then an additional 1 1/2 hours in the store to get it all corrected. Went back today to get everything fixed from the mess made yesterday, and had a pleasant experience with Darren. He helped get all of the phone orders fixed, spent the time to explain my options with devices and correct the issues that were made.

Great service. Got me in and out. Joked and laughed around with Evelyn at the store on Wanamaker! Go switch to AT&T or upgrade your phone and ask for her she’s amazing.

Andy Littrell did a fantastic job getting me transitioned over from the iPhone 8 Plus to the iPhone 12 Pro Max. Andy was most professional and I appreciate that very much. He explained everything in the contract very thoroughly and answered my questions in detail. He did a great job! Thank you again for a great experience!

Breath of fresh air on the customer relations side of mobile phone service.I’ve had a number of bad experiences with mobile providers and store workers through the years - worst with Sprint. I have been blown away by how helpful, patient, friendly, and customer-centered the workers at this ATT store have been. Emily and Isaiah have both been great with me and worked through issues that were my fault and issues that were their fault as well. They have bent over backwards to make sure I was getting the most discounts possible for my plans and helped us switch over multiple people at different times from different providers with relative simplicity. I’d highly recommend this store to anyone.

Oh my gosh I cannot express enough gratitude to Lauren she was so patient and so polite she explained everything to me and made sure everything was working well before I left she fixed my plan so I am getting better deal and got me set up on auto pay which will save me money YAY!! I was so frustrated when I walked in and ready to leave ATT whom I have been with since early 90s she not only saved me from leaving but made me feel very satisfied when I left she spent a lot of time with me because we had password issues and had difficulty setting up auto pay on app she never lost patience with me. I SO appreciated her help !!! thank u so much Lauren you were awesome !!!!

All the employees and especially Evelyn and Darren are extremely helpful and knowledgeable. They helped me and my brother with or business accounts today and helped us get setup exactly for what we needed for our business quickly and efficiently.

Thank you Mr. Darren and Mrs. Evelyn for your professionalism and attention. You’re the best!

Isaiah was so awesome!!! Better than the rest ✨

The IP address AT&T has assigned for our internet is blacklisted by sorbs.net. Figured no big deal. Ill call and theyll assign a new one. I figured wrong. They simply said they do not have the capability to issue a clean IP or change the one they have assigned, even though they own and control the IP addresses. They tried to forward us to a third party that would charge us money. The problem is still not fixed, and we have been instructed to wait between two weeks and a month, when the IP will change. I would give zero stars if it was possible. The customer service is unbelievably bad!!

Excellent customer service from Amanda Ray just now. She helped me transition from android phone to apple very knowledgeable about her job.

Marcus is the man to see!I had been having trouble with my voicemail. I had already made a trip in the day before and the problem was not resolved after 2 hours.When I came back, Marcus was my representative and had the problem fixed within 30 mins.

Chris and Phillip were amazing! Fixed all my issues!Phillip definitely gave me all the information I requested as well as finding some additional things to make me get the most for my money. I will most likely add more services to my account because of this visit that was originally just to fix an issue. All because Phillip went over and beyond. Thank you!

Lauren is freaking awesome, best experience ever with att. She is very good at what she does, all for Lauren when In this area, telling you guys she is so CLUTCH !!! NO DOUBT !!! 💜💜💜💜

Darren has done a very good job helping me out with my phone needs. Very patient and understanding and professional 👌. Thank you Darren

The new manager Sean has really changed the culture of the Topeka location is a positive direction! Good work ATT!

My husband and I went in to upgrade our phones. We were impressed first by the fact that we could make an appointment to provide all of us with safety and social distancing. All of the staff and every customer while we were there for almost 3 hours wore masks. This was a huge factor in our comfort level today. Our sales associate, Isaiah D. at the Topeka Wanamaker store provided us with excellent customer service and such a pleasant experience. Due to his direct, professional and knowledgeable abilities he was able to help us not only upgrade our phones but switch to AT&T TV. He provided us with all of the price comparison information and answered all of our questions while we pondered switching our service from Cox. Isaiah is a very personable and conscientious person who serves your organization well. We are very appreciative of the care we received today. Thank you to Isaiah!

Darren was incredibly helpful and friendly. He took care of our needs in a timely fashion and got us what we needed. It was a pleasure working with him! Also, the quality of their products and their service/signal is top notch!

Phillip was Awesome!! He knew what he was doing and got us out of there quickly!

Amanda Ray at the AT&T store was so helpful, patient and kind. Five stars!!! I will drive back here to see her if I need any more help! What a stellar employee!!!

Darren is the most helpful sales agent. He turned my bad experience over the phone into a good one in person. Highly recommend him