The entire staff was friendly, courteous, and professional. The waiting area was well-maintained and stocked with a variety of complementary beverages and refreshments. I was very pleased to see that they also offered work stations/cubicles which enabled me to continue working while waiting for my service to be completed. My sales agent, Gary Latvala, even took time out of his busy schedule to locate me, checking in to say hello and seeing how I have been enjoying my new vehicle (purchased 5 months ago).He made sure I was being taken care of and showed me where the refreshments were in case I desired anything.Gateway Toyota is a fantastic dealership with a fantastic, professional staff and a wide variety of quality new and pre-owned vehicles. They have earned my business and will continue to receive it (Gary is an outstanding sales agent), along with my recommendation and referrals for anyone I know looking for a new vehicle. Well done, Gateway!

First service here at gateway after relocation from the other coast with my Prius. Very happy with my experience in the service dept. Service advisor was awesome and while a few extra maintenance items needed replacement that i wasnt aware needed attention—I’m very happy their technician picked it up. As someone why has prior experience in the car business and has always worked in the service industry IM PICKY. so far so good. I will return again without hesitation. Thanks for keeping/making me and my car (and dog) happy.

I went for an oil change, they told me I didn’t need one. They suggested that I replace my engine air filter, and agreed that I could DIY it. They rotated my tires for $25. All in all, honest, fair, professional. I’ll be back.

Gateway Toyota is a gem...they have established themselves as a business with integrity...I can trust their advice. I highly recommend Gateway Toyota in Toms River.

I’ve only been there twice and was very pleased with the service. The only complaint I would have is I recently had an appt for my oil change and they told me when I got there that they were running late. I had told them on the phone I’d be staying there while my car is being serviced. I didn’t expect to be there almost 3 hours for something that should have taken 1 1/2 hrs. A courtesy call BEFORE I came would have been nice telling me they are running behind. I would have rescheduled. I will never do that again. Next time I will drop off my car and come back for it

Always professional! Respects their customers and listens clearly to any concerns! Gateway is awesome service department and dealership. Wouldn’t go anywhere else to buy or service a car. Thank you for your dedication and commitment to your customers!

Friendly staff, goes over any repairs needed in detail and prioritizes them letting you know what your options are. I feel they are honest and never pushy about repairs

My Toyota Tacoma truck experienced a major coolant failure of my radiator, bypass valve at lower engine and cracked manifold. My service representative ABBY could not be more helpful in getting my truck fixed at a very reasonable cost also with a discount that was much appreciated in these hard times....A BIG THANK YOU TO ABBY AND THE WHOLE REPAIR TEAM !!!SAMUEL SHAMIE, MD

I have always been impressed with Gateway’s professionalism and fastidious work ethic. If there is a problem I’m unaware of, they always inform and repair. Very happy always with results.

Very prompt. Great service professionals assisting. Really knowledgeable. Ive had experience with all of the service reps and theyre all awesome. Friendly and great with follow up. Been dealing with Robert Long for the last year. Truly an asset to Pennske and Gateway

Very professional service people - dealt with Kevin Boyd. Took care of me VERY quickly and professionally. Work was done in the time I was told it would be. I will be a loyal, repeat customer.

Jessica Aniker is a great service advisor and I’m sure they all are too. I’ve been taking both my vehicles here exclusively for 15 years for service.

Always helpful and thorough and trustworthy. Thanks to Pedro Escobar who knows our car better than we do.

Very courteous and professional staff. Clean and comfortable waiting area. Knowledgeable staff and technicians. Work always performed timely and correctly.

Just bought a new Highlander from Gateway. Mike was our salesperson and he could not have been BETTER. Knowledgeable and Professional. If youre buying at Gateway ask for Mike. And if youre nice hell give you his recipe for Shrimp Scampi.

The Toyota service team has been stellar with handling my scheduled maintenances with my Toyota. RAV4 Hybrid. Kevin Boyd was congenial as well as professional with updating with the status of my vehicle. Bravo Toyota Service team!…. See U again in 5K miles.

Routine maintenance oil change and tire rotation. Needed front brakes that seemed expensive but decided to do the job since I had come a distance for the service. Pedro, my service manager, was very professional and helpful. The items I mentioned on the phone when I scheduled the appointment were noted by Pedro when I checked in. This was novel. My other experiences with a Toyota dealer did not include nuance issues, such as the ones I noted for this visit. Nice touch!

Always great service and impeccable work staff. I worked and retired from Toyota after 43 years of service. I worked in TLS Newark. I would recommend Gateway to anyone and everyone. Thanks

Great job, service tech and mechanic were very nice and helpful.

Arrived and was quickly greeted and signed in. I was told the service would take about an hour and they were just about right on the money

Service was fine was just not expecting to have to get additional services done that were very costly and I guess I read my paperwork wrong that nothing was covered do did what I needed to do and going forward ill go to local shops for work till my lease is up because labor at dealerships is too expensive

Very professional, easy, great place. They made it very easy to get mymaintenance done.

Great service, great people and they even washed my vehicle before returning it to me. Definitely will be my go to service shop.

Kevin service advisor was excellent very professional came out and explained everything to me what had to be done and then when I got my car back it washed and inside was sanitized

Brought my car in because it said it was time for some service when I got there they said it was only do for tire rotation and they would check everything out when I got it back they said they checked the tire thread just wondering if they really checked everything I had a brand new tire put on and they couldn’t see a different tread then the other three did they really check everything or just mark off the checklist

Ease of making appointment, friendly and informative representative, comfortable waiting accommodations

Service writer was great the mechanic was awesome everyone was so helpful and the whole experience was smooth and easy. I would highly recommend them I wouldn’t go anywhere else.

Everything was good. Love texting interface and pay on line feature.

In and Out, gave recos of work that needed to be performed. Professional operation, Great People and Great Prices {except the hoodies}...LOL

The RAV 4 had a recall and they handled the event very profesonily.

Gateway is like family. Bought 3, leased 3. The only place I will go for a new vehicle.

Job was done within an hour and a half, also was told I needed a filter before installing

Wonderful service, flexible and accommodating Team provides #1 in all customer service aspects

My service advisor, Pedro Escobar, contacted me and discussed all details of recommended service in a clear manner, answering any and all of my questions.

Thanks for quick service. Enjoy

Very friendly staff. Car was in for recall repair. It was finished in a timely manner.

I have my car back on time and its safe to wait in the waiting area

Everyone at Gateway Toyota of Toms River are very professional. My experiences here are always great.

MY CAR WAS WASHED AFTER THE SERVICE WAS DONE HOWEVER I WAS NOT HAPPY WITH THE COST OF THE OIL CHANGE. SEEMS LIKE THE PRICES GO UP TOO OFTEN.

They fixed my car quickly and it works great. They even fixed some burnt bulbs that I didnt ask for. The office was reasonable and the labor and parts have a one year warranty.

I’ve had been a member of a car competitor for over 20 years and couldn’t be happier to NOW be part of Team Gateway Toyota! Thank you!!!

Kevin was professional and inspired trust

I like going here!!!Professionals and polite personnel!!

All service representatives are nice.

I came to check out the noise coming near the engine, the guy came back told me theyd like to charge me $805 for alternator replacement($423.54) + labor($314.95), also asked me to replace the Alternator belt for $74.77, only for parts and free charge of labor, not mentioned whole bunched of problems need to be fixed for total of $2,705.96. Seriously? I didnt accept the recommendation of course since I can buy a new Toyota already. I still have to pay for diagonosis charge for $131, when I found out PepBoy diagnosis is only $90, and alternator is so cheap online for like $150, and they wanted to charge me $423.54, and the labor is $100 at AAA vs. 314.95 at this place.

I needed to replace the battery in my Prius C and received excellent customer service thanks to Kevin and his manager who helped me today. There was a billing issue that was promptly resolved, and I will definitely be returning for future repairs.

Staff were very professional and friendly.

Very professional, quick, and did a great job.

Showed up for my appointment and was taken right in, even though I was 15 minutes early.

Was there for routine maintenance and it went pretty much as planned. Had an appointment and they took me right in. The service lounge is large enough and comfortable with a coffee machine and some complementary snacks. Theyve always done a good job for me there.

Everything was done on time.

Found the staff at the service department to be very professional. Thanks

Hi good

Recall to spray my undercarriage..

Handled very professionally

Excellent service and excellent customer service

Very polite and thorough

Quick and hassle free

Still waiting here its over two hours and they still havent touched my vehicle!!! Not the best customer service I ever experienced!

Great sales people, great cars. Service and parts are the best people, theyre so friendly and theyre so good at what they do, it is pricey though.

Quick and easy

Very satisfied

I took my Sienna in for a recall and they told me I need new brakes. I ordered the brakes and did the work myself. The brakes have several years of live left on them. They cost me time and money that I did not need to spend all in an effort to sell an unnecessary job

Patched tire from a nail.

Very courteous staff

Brian Vazquez was a huge help when I took my Scion tC to be serviced, great customer service!

Its a service department. Its ok

Reliable

Great