I glad you took care of a brother rider. You did what was right from what I heard. To bad it had to be this way but all is good you now deserve good customer ratings! Keep it honest and safe for all riders.Thank you
Had the best service today from an associate named Erica. She was a delight and very knowledgeable!
Was on vacation when had a little wheel bearing issue. The guys here were AWESOME, got my wheel in and fixed up asap! Great staff. They got my butt out of a pickle for sure. Thanks guys!
The show room is nice but the prices are unrealistic. I took my 94 soft tail in and they offered me an insulting price, so I left. I sold the bike, as is, for much more than they offered. Way more. I then went back in to look at another bike and they were unwilling to lower their price at all. I was offering cash as well. They would only go down, a few hundred dollars on a bike priced well over its value. The bike was way too expensive and had sat and will sit on their showroom floor for a long time. Dont go here to buy a bike. Way too expensive. Do your research and then buy somewhere else where they wont try to scam you.
Erica was excellent, best harley experience since i bought my sgs at Rubber City Harley
I gave you a 5-star because you had exactly what I needed for a Christmas present for my brother and thank you very much
I come in here a lot and I have to say, of all the Harley stores around Toledo Harley is the best. Their customer service is impeccable and they always take the time to answer questions and talk me through problems even when they aren’t making money off of me. I never feel like I’m just another customer. When the my road king finally gives up the ghost I know exactly where I’ll buy my next ride.
It’s like they’re always happy to see you and eager to help. Very helpful and very friendly!
Hi5 to🤚 Gina in Parts for working her magic and somehow getting my fuel regulator. Covid-19 has affected deliveries which had others waiting for weeks, but this lady had connections that made it possible to be back on the road in 2 days. Great Job! Thanks 👍
Made a retail clothing purchase while here which went perfectly. Looked in on a cycle which has been in for repair for over a month and is still torn apart on a rack. Am really afraid that most of the summer is going to pass and will miss riding season. Having withdrawals-help!!!!
The greatest Dealership. Kind in every way to customers. Staff is respectful. Mark helps everyone. Scott goes out of his way to make you feel awesome. Heather and motor-clothes crew are super helpful for everyone. Wil in service goes about and beyond for every customer. I could go on and on about how everyone at Toledo HD makes you feel like family. (The kind you wish and want to have.) Tim and Tammy have created a amazing family at Toledo HD. Big round of applause and appreciation. Thanks so very kindly for all you do seen and unseen to make Toledo HD a amazing and wonderful place for all who visit.
We stopped in to buy a shirt for our Uncles birthday. The team was super helpful and made it an enjoyable experience. It was fun to admire all the bikes on the showroom floor. Very clean and welcoming atmosphere.
Fast and great service. Would highly recommend this dealership for anyone looking to purchase a new bike..
Everyone here is super friendly! I definitely will not forget the times Ive spent in here.
I enjoyed walking around looking at the bikes. And we definitely appreciated that the staff didnt hound us. They acknowledged us when we walked in and when we left they made sure we didnt have any questions. Very nice
Nice, clean & organized. Helpful employees **UPDATE** 3-3-2020, Stopped into Toledo-Harley-Davidson 3-2-2020 to drop off some parts for the garage sale and was talking to Tim. I told him that I needed to service my anti-lock brakes and he said talk to Chris in service. Told Chris I needed to schedule my bike for brake fluid flush. He replies, how about tomorrow. Great! I drop the bike off on 3-3-2020 about 11 or so and by 1pm, done. Now that’s what I call service. Thank you Toledo Harley-Davidson.
I really didn’t want to buy a bike from here but when I walked in to just look at some things I found a bike I just couldn’t quit looking at. I talked to the manager about a price on it and I decided to pass. A few days later I was still thinking about it so I went back. I dealt with another sales person who made my buying experience very easy and enjoyable. That’s where the three stars come in. The manager I dealt with before saw me and ignored me the whole time I was there. You would have thought he would have come up and at least said something. Well for the kicker. Days after I got my bike home I started noticing a noise in the motor. It got louder until I took it to my bike mechanic and he told me I have a primary bearing out at least. It goes in the shop next week. I bought the bike used so the dealer won’t do anything. I can see if it was six months but it was two weeks after purchase I took it to my mechanic. My rating may for up or down after I find out the definite problem. To sum it all up. Nice store but I would be careful making a purchase.
Second time in a week I was given a wrong part. They don’t let me look to make sure it’s the right part because they don’t want me touching the parts because of Covid. And I’m not allowed to even return it because you aren’t accepting returns even when it was your dealers fault! Asked for an outer primary gasket and was given a derby cover gasket. I mentioned multiple times that I’m taking the whole primary off to access the $450 P.O.S. compensator I bought from the same dealer a week before that’s already failing and I need a full primary gasket and not a derby cover gasket. What is so hard to understand?
Tim Sherman is a very dedicated business owner and down to earth with his customers. I always enjoy going in and having chats with Tim and many of the other employees.
I couldnt be any happier with the staff and the service they provide. If you need any help with parts or accessories ask for Gary, He is very knowledgeable of the parts they offer. I highly recommend to go to Toledo Harley Davidson.
Absolutely super people here. They made us feel welcome & like part of the family & it was truly a no pressure experience!!
Got new pipes for my bike, had to go back for clamps thought they were in box, other than that, great place
Were from Reno Nevada. Came in to get our Toledo Harley-Davidson memorabilia. Wherever we go we find our local Harley-Davidson dealer to get our supplies and memorabilia. Service was excellent people were friendly. And choice of bikes was excellent. Thanks for the hospitality.
We really like their clothes and all the Harley stuff!
Ladies are very helpful.nice selection. Of clothes
I went to purchase T-Shirts. Did not like the design on the back. Look like first grader made.
Nice selection and the staff was pleasant and helpful.
I have bought 3 bikes from them in the last 2 year. Good financing. Often have some great deals on used bikes and great promotions on new bikes.
Awesome staff 👍 just purchased a 2017 Softail deluxe
So fancy and multiple new design. Modified motor cycles with amazing concepts. Love this place.
The staff that I dealt with over a 3 week span was on point and more concerned about my needs other than just trying to make a sale....Im a difficult person...Scott,Justin,and Kristen were legit....no bull#$% or anything like that. I highly recommend.
Great place for Harley-Davidson bikes and gear, plus great events!
Stopped on earlier this week for a quote on tire replacement, had done some shopping around and price seemed fair, scheduled appointment for Saturday at 9am. Arrived at 8:40 to line people already at service dept. Almost 10am before bike was even wrote up. By 12 my bike was finally off lift. And outside, upon inspection my rear wheel still had old weights on it. Mind you tire being replaced was long overdue and from 2007. (11 years those weights have been on there). I asked a gentleman in service area about this and he had smart comment bout its fine. Precded to find another manager. He checked with his master tech and came back telling me everything is fine. This escalated to argument in service drive with other customers around. Left with new tire and bad taste in my mouth for Toledo Harley.If you enjoy rude people, workers taking constant smoke breaks with packed shop, and slow service. Its place for you.
Saw Queensryche in concert here a few nights ago. Talk about an amazing experience! Filled with quiet the crew all there to enjoy the show and what a show our was!
The people were amazing they made sure we felt right at home
Great place; I bought my 2013 Road Glide Custom here, no high pressure sales, friendly atmosphere feels like home.Best dealership experience ever. Everyone who works there are more than willing to help and always say hello. Ive your looking for a bike, need service work or, anything else I highly recommend you go to here. You wont be sorry.
I dont know what to say about this place, theres days that its okay, theres days that I hate to place. Like for instance when I buy something there and then I go to another Harley-Davidson store because they didnt have enough of one thing like rivets. The rounded head I got my bike painted, I needed the rivets cuz I took all the hinges off they charged me $48 for what I needed and then I go out to another dealership because theres four or five of them short and it only cost me $0.58 now that Harley store called up the parts department at Toledo Harley and they gave me my money back when it was all done and over. I only paid $4.80 instead of $48.What I like Toledo Harley is they do a lot of events for good causes. Whats really crazy is signature Harley-Davidson is the same owner but the people there are so much greater and theyre honest thats amazing from one place to another.
Very friendly sales personal, went black Friday shopping. Found some good deals!
Kris and Pam in service were awesome. Bike started having problems during a five day road trip. Repair wasn’t cheap, but they ensured I could be back on the road the following day. It required finding a clutch cable that no one had in stock for 60 miles. Pam found one though. Y’all rock. Pam I hope to see you in your own shop someday.
Went there for Ohio bike week and it was awesome. Great venue for a concert.
Went in to order parts for my 97 Road King,they had them all,which was great.The parts staff are very friendly and helpful,and generally fun to talk to..They have a great showroom full of new and beautiful used bikes with a great line of items to add to your ride to dress them up from turn signals to rims,also have a great selection of clothing,boots and actually pretty collars and such.Would highly recommend a visit if your riding by..
Friendly and Very helpful staff.Willing to go the extra mile for customers
Took my bike in for service,first time there for service and possibly last, They rebuilt my front forks,went to pick up as I looked it over I found loose bolt for fork to wheel!!!I showed them they didnt even seemed upset,no apologies,I made them recheck front end and I had to wait almost 2 hrs cause no techs wanted to go over it,no discount,no coupons and no call from Owner as If I owned a shop and someone did that I would call my customer
Took the driver training class there motorcycle endorsement and they were awesome as far as Im concerned the only place to take your test or get your license and the girls in the service department you cant beat them and theyre beautiful all of them
The customer service was fantastic. Our saleswoman was Angie and she made us feel like family.
Had a bad experience dealing with an a hole there trying to get a service manual for an old bike years ago. I havent gone back to them for anything else.
Very nice store and has most everything in stock. Friendly staff and many new and used Harleys. Theyve been a host to the Nation of Patriots for many years, and I believe in people that are willing to help our veterans.
Found a nice Harley watch at a fair price. It was worth stopping there.
My favorite Harley Davidson. Staff here is great, always nice to visit. They plan a lot of events for customers from cookouts to concerts. The instructors for their riders edge course are top notch.
Great, friendly people! Absolutely love Toledo Harley!! Will recommend EVERYONE to go there.
Very helpful and great service.
Great car show.
Had bike issue, stopped here close to closing . They made sure to have me back on the road with everything I needed. 5 stars !!!!!
My uncle introduced me too this place its a good place good service and fun events bought 2 bikes from here.
Excellent experience. Knowledgeable staff. Saw our favorite salesperson Patrick! Hes Awesome!
Denied tire service because I did not buy tires through them. Would have over-charged me anyways, Im sure.
Nice store, good selection. However, the sales girls follow you around like youre going to steal everything and make your shopping experience rather unpleasant and uncomfortable
Heather in motorclothes was very helpful and friendly! Billy Bob is always a pleasure to talk to! Parts always has what I need. Good people there!!
Love getting Harley Merch with our hometown on it when we come to visit.
Great customer service
They ran out of an item. They said their dealership didnt have it? I called them in the parking lot. They said they did. I drove over and bought it. She said she could order one but I had to pay shipping? Really? Wow
Nice place. lot of nice bikes..but you can do better
These guys are awesome. Got a great deal on my Fat Boy along with an awesome deal on my trade in. I would recommend them to everyone.
Me and my boyfriend shop in here all the time, we are always greeted with friendly smiles and the staff are more than happy to help us find what were looking for. My favorite part is the huge selection of clothing & accessories,and they always have new Harley gear whenever I stop in. A must go to location whenever were in the area. :)
I chose this dealer out of 4 other dealers near me and closer because I heard good things about Toledo. I had my abs unit replaced on my 11 Ultra...For 585$ you would think Id get at least a wash.
Friendly and helpful. Establishment was clean.
The buying experience was great. The atmosphere was relaxed.. unless you are in the clothing department. My fiancé was browsing their selection and choosing shirts she wanted to try on and each time she picked up an item someone asks.. “Can I take that up for you” Now, I think the first time it was a nice gesture.. maybe even the second time.. however, the 5th, 6th and 7th time was just completely annoying and made us feel as though they didn’t trust us to hold onto the items until we’ve made our minds on which we wanted to purchase. So out of frustration, my fiancé just handed them the items to take to the front. As we were looking at the bikes in the showroom, we saw one that we just couldn’t pass up! This day, unknowing we would be purchasing a bike, I wore shorts so I was unable to test drive it, however, I was reassured at least 3 times that this bike needed NOTHING (only to find out week later it needs a $400 tune up) and only had 1,800 miles on it. I even asked if it had any stages upgraded on it because it did have Vance and Hines pipes. So, they took us to the finance manager and we got started and before you know it, the transaction was complete. A week later, I called back and notified them that it was having a really bad back firing issue. I spoke to a few Harley guys read a few forums and the conclusion I came to is that it was never tuned. So I made the service appointment and took it 80 miles back to Toledo. And.. low and behold it had never been tuned and I am expected to pay $400 to have it tuned. I spoke to two different people and it got me nowhere. The bottom line is they are accommodating until it leaves the store. Then its all on you. I know I purchased it “as is” but when I asked if the bike needed anything, it would’ve been nice if they were honest and said yeah.. a tune up. I just didn’t think that a $400 tune up would be the difference of a happy customer and a really disappointed one.
Awesome place! Here for the Ohio Bike Week Queensrych concert!
The store was nice very friendly people. Tight parking
Nice little place.
Great place for you HD fans. Always treated good from friendly staff!!
I loved it . My favorite place to shop . Cant wait to go back .
Great staff, the guys and gals at the parts/accessories area always willing to take as much time as needed to make sure you get the accessories that you want.
Baught my new hog there in February of 2017 ( Road King ) Good service and they are good to work with . I definitely would suggest to anyone thinking of purchasing a bike to calling them .
I love this place! The staff is very friendly and went out of their way to make sure that I was finding everything ok. They had a great selection of clothes and bikes. If Im not shopping here I am at Signature HD! I would highly recommend stopping in!
Super friendly, knowledgable staff. Always good clearance section of apparel. And of course, the bikes. 😍
Helpful staff,very nice atore
Awesome salesman. Was willing to answer any questions we had.
Always welcome at this shop. From the owner on down.
The nice place bought a new rain suit for vacation getting ready to come up Myrtle Beach hopefully the weather gods will be good to me and I wont need it but who knows
Best staff there, friendly, not pushy, love to just talk to you not force you onto a seat and hear what youre interested in
Gary was very helpful! Angie is great!
Always friendly and answer any questions. Service is top notch!
I had have a great experience at Toledo HD with the service department - Rick, Jackie and Matt have always done a superb job and Ive enjoyed the free winter pickup and delivery. Not too impressed with Sales however, the person I dealt with didnt seem to care much about getting my business...I went elsewhere for that.
Everyone is so kind and helpful here! Love this place.
Very good place to buy your Harley needs very good people and very good looking girls
Very nice dealership. Very friendly staff.
The staff and sales manager was great.
Great.nice selection
Great place Larry took care of me and I love my bike!
Very nice showroom. We were here for the memorial ride for Sierah Joughin, thank you for all your help and support of this event.
Go to perrysburg Harley owned by the same guy but they arent rude like Toledo
Friendly staff answer all.questions
Great service dept. Very fast and efficient