Just dropped by yesterday for a Birthday Slush for my 5 year old daughter. Thank you Veronica for a pleasant trip! Great Big Red Slush🥳

Your prices may be a little more than some cookie places, your wait time longer. BUT the taste is the best and I ALWAYS use you now after seeing the front display cookie cake honoring Officer Stalker of TPD. Kudos to you guys for supporting LEOs (and military with your military discount).

The lack of professionalism and customer service was appalling at this location. For years we buy cookie cake for every occasion as it is a tradition. This will be the last time I order from this establishment. I ordered a cake on 10/10/20. It was ready when they told it would be. When I arrived the employee went to get my cake and came back with a large square box. I told him he may have the wrong cake because I ordered a small round cake. He assured me it was the cake I had ordered and showed me the cake that looked as I had ordered it. I walked out to the parking lot for the cake to slide out and fall on the ground. I was shocked but then realized the box was not even secured on all four sides. I contacted the manager Thomas to explain my situation as I was still outside. Thomas told me that he could make me another one. I was so grateful until he told me I would have to pay for another one. Thomas explained that once I left it was on me. I explained to him that had the cake been in the right size box and it was secure it wouldn’t have been so flimsy to fall. He told me that he tells all his employees to let the customer know the box is flimsy and he is out of the smaller box size. No one ever told me anything about the box. I paid for a cake that never made it to the destination. The little boy was heartbroken. If you have an event don’t go here!!

The Cookie tasted Great as it always does. However they forgot to put the name on it. Other than that the design, colors and taste were perfect. After leaving a tip though I wish the name would of been on it.

They never have cookies and when they do theyre hard.

Absolutely terrible we asked for a cake and gave specific directions of what we wanted they did the complete opposite we asked for colors and everything else and they gave us brown and white. absolutely terrible. This will be mine and my familes last time ordering cakes from there! they mess up everytime!!!

Amazing cookies! Taste really good. Sadly some of the prices are a bit high. Though I would still recommend it to anyone to try at least once because they are so good.

Extremely rude over the phone!!

Taste like Walmart cookies 😒

This is truly THE BEST Great American Cookie Co. Ive ever been to, and Ive been to lots!!! Not only do they make the most perfectly baked cookies, every time, they offer double-doozie slices regularly, and the staff is amazing! They are always so very kind and when a recent order got a tad mixed up, they did everything to make it right. Cannot recommend them enough if you need a perfect cookie or cookie cake!!

Horrible staff ! acts like little unprofessional kids cookies are horrible and they most certainly do not listen

That cookie looks so cool, Ive never been there, but Google is stupid.

Buy 3 cookies get 1 free. For $5.67? I dont think so.

Order cookie on Saturday 9/23 I paid for it. My daughter and grandkids went to pick it up on 9/24 and was told that it wasnt paid for put them in embarrassing situation I had to drive home and take picture of receipt and send it to her . She got no apologies Call them and gave invoice # well we need to see it Very Rude

I love cookies. This place rocks.

The product is absolutely delicious! The server Myron L at the Franklin Park location today was very rude. He didnt even speak to us. We had our Granddaughter with us and she spoke to him too. He did not acknowledge any of us. It was a very disappointing experience!!!

Ill definitely be coming back!

ITS COOKIES! the staff are great too and the cookies are to die for

Love the cookie cakes from here. My favorite

Was at the movies at Franklin park so i was above American cookie which is always great

EXCELLENT cookies... but sometimes an employee can be rather miserable.

Taste great, but they didnt have the cheesecakebrownie

My experience sucked. I dont go here but went to order a cookie. Saw the round ones in the case. I said..I want to order a cookie. She said Ok, what do you want printed on it. I told her and she said $35. I said what! She said 35dollars. I needed it so I paid for it. 2 hours to get it done. When I picked it up it was Huge,! Didnt know they made one that big! The girl couldve told me there were 2 sizes. What the hell. Manager could only apologize 500 times but what the hell. Why wouldnt you say, what cookie do you want. God I hate going to the mall and dealing with dumb poeple. Cant wait to talk to Todd.. supposedly a manager.

Love their cookies and they have great service

Normally fantastic cookie cake but last few times I’ve stop it hasn’t quite been the same. Cookies are hard/stale

Every single time I go here the shelves are empty and they never have what I want. Just not like they used to be.

Tasty everytime and the place to go for a cookie cake

Good cookies but way too expensive.

I love chocolate chips cookies

They have very good cookie cake and do custom orders

Traditional family birthday celebration in lieu of a cake.

Always good & they always taste wonderful!!

Favorite cookies ever

Delicious cookie cakes, always a line - which, to me, is a good sign

Cookiiiieeeessss. my kids beg for one everytime we walk by at the mall

Love their cookies delicious

My favorite cookies are the sugar cookies! I love this place!!

Love there cookies 🍪

Chocolate chip cookies are awesome

The best coockies in city

Its worth the trip.

Love the Cookies, fresh n tasty

Delicious cookies & brownies

Good cookies

Awesome freash cookies

More expensive every time i go there

Best cookies ever!

Mmmmm, a mall must stop

Best cookies in town

Trash staff with exception of manager.

Dont remember going there

Big good cookies

Always so delicious

The wait was way to long for cookies

Good cookies

Good cookie

Its wonderful

COOKIES!!! MMM...

Love cookies!

Good cookies

Good cookies

Good cookies😋😋😋😋

Great cookies🍪

Yummm

Cookies are good

Nothing special

Great cookies a bit expensive

Friendly and professional services

Friendly and professional services

Good

Yummy

Great cookies

Get

Delicious

Dry cookies 🍪