I dropped my phone that was cracked a few days ago in water. Today the new iPhone came out and I went to purchase it from this location while out of town. Eduardo helped me out and was absolutely wonderful, even with technical issues, he made the experience of purchasing a new phone, easy. Also the manager was very helpful, though I do not remember his name! Thank you so much to the wonderful employees at Verizon for their help today!!

I visited store today for a phone upgrade at 4:30. The store closes at 7. I was checked in and told it would be about 45 minute wait. After 55 minutes I was told that they are understaffed and they would not be able to help me today. They said I could visit the store on Central. I asked if they knew if they had staff that could assist. They didnt know and didnt bother to check. I would have been understanding if they would have told me when I entered the store instead of wasting an hour of my time.

While the wait time was a bit longer than usual this time. The one on one service is still top of the line. Chris was kind and very helpful with all the issues that I needed fixed. After a year and a half I can finally use my Google Assistant ( pandemic life ). And my daughter is thrilled with her new tablet. 4 out of 5 because there should always be room for improvement.

Horrible they couldnt help my husband at all just kept telling him he needed to call customer service

They were very accommodating and helpful. They took care of me safely and in compliance w mask mandates and social distancing. The only reason Im not giving 5 stars is because YOU CANNOT CALL THAT LOCATION!! So even if you call a national call center they think this location is closed. For a business as large and profitable as the #1 cell phone carrier, there has to be q better way. You need to be able to make and receive business calls. This makes no logical sense to me and when I think about them making me drive there to check the availability of a case for my tablet it really infuriates me. Even if youre the largest and most profitable cell phone carrier, what you do is still technically CUSTOMER SERVICE. A big part of customer service is communicating with those customers. Get your phone situation figured out. Let people call you. Not everyone wants to drive there to be stopped at the door and told you have to wait in your car because the store is full. That is the opposite of convenient

Salesman Jason Clisby and Manager Jerrod went above and beyond for me on May 6, 2021 as I was changing carriers, buying a MUCH upgraded iPhone (from 5 to 12 mini!), and going from a separate account to being added to a new plan with my daughter! They stayed 50 MINUTES past closing to help me get my new phone looking just like my old one and until I was comfortable. (As a senior, I especially appreciate this.) If you need Verizon, use this store! For sure!

They are giving me the run around over trying to use my phones insurance. Told me to call an 800 number instead of helping. After calling the first number it sent me to another 800 number. All ads. This is not right. I would tell everyone I know to steer clear of Verizon and this store as well. The insurance these businesses offer is a scam in itself.

Absolutely horrendous, worst Verizon in the area. My family and I have been going to this location for years and its very rare to get in-and-out in less than a couple of hours. Went there this evening for my fiance and I to upgrade our phones. Walked in behind someone and they assisted him and then told me that they were now officially appointment only and I would have to come back another time or go elsewhere. No signs about appointments anywhere, no information on how to make an appointment.. was just told I wouldnt be helped. Avoid them! Go to location on Central instead, such a friendlier location.

Most of the employees are helpful. There was one though that as obnoxiously rude. I wish I would have gotten his name

My husband and I have been Verizon customers for over 15yrs. We have never had such a great experience as we did last week. Zale who helped us was excellent! He was knowledgeable and very friendly. Thank you Zale!

Went in today for an upgrade. Zale was the helping us. He was very good and helpful with all our questions.

Customer Service Was Great, the outcome wasnt

When the wait time is 45 minutes from the time you checked in and the same 3 customers are still there, but back and forth to their cars, dont have their ID, walk to get something to drink... really really disappointed. Not to mention that they still dont have the phone and I have to wait almost 3 weeks. Ugh!

Didnt have the replacement jetpack that was recalled but did give me info to contact the appropriate people to get a replacement. I was ok with their help.

AUSTIN should be fired!My dad passed away & I returned his new phone to the Verizon store on Monroe st. And Austin returned it to the wrong account. So, Verizon charged his credit card $1000 for the phone. Here I am 3 months later and more than a dozen calls and visits to the store and nobody seems to know how to help me. They push me off to customer service and then financial services with NO RESOLUTION. In the meantime the credit card is being charged interest, I am wasting time and Austin still has a job!I WILL NEVER BECOME A VERIZON CUSTOMER AFTER THIS!

Yes the wait time can be annoying but the service they provide is EPIC! On the 28th of May, Lacey was incredible and extremely helpful. Today the 29th Eddie was utterly fantastic!

Was having a billing issue the manager at Verizon monroe street store in Toledo Lacey cook. Took the time to make sure everything was fixed right before I left .She did a awsome job very nice person there lucky to have her

Great experience! Faith M. Was super helpful and patient. Thanks!

This trip was a waste of my time. I thought I was ordering a replacement phone. The next day when I didnt get a delivery I called and learned that a order can only me made through the warranty dept. I did that and finally go a order completed. A waste of my time because the girl that waited on me in store didnt know. At least I know what to do now.

A good place to go to phone.

Getting new phone and getting my my mom a phone. Quick friendly service. Great deals. Thanks

Really took good care of me,very helpful. Thank you...

Quick service and helpful.

Waited 10 min. Before anyone came to me,3 guys seen me walk in and did not acknowledge me, at all! Disappointing!!!!!

Manager was not able to fix problem with my phone. Sold me battery charger, does not work with my phone!!

Prompt staff, great customer service

Verizon is not the company it once was, Im not a complicated person just needed help with my granddaughters phone and buying myself a new phone, but apparently after 25 years with the company my business isnt necessary, time to start rethinking my phone company 😞😞

Lets just talk about this store.Clean--YesHelpful--YesBusy--Always and sometimes theyre fast, sometimes theyre slowYoull Get in, usually get the information you need or the new product and accessories you need easily. I do think the corporate store in Maumee is a little better, maybe from experiences. The associates in the Maumee store compared to this store seem to really know a lot more about the phones, network, and technology as well as in depth techs and specs without reading or looking it up.

Excellent as usual. Thank you Sara Sine!!

Customer service was trash... im a new customer and hated it before i even left the store

Awful experience in person twice and incorrect information from phone support in between these visits. I gave this a five years ago and had a bad experience at beginning of Covid but let it slide. New policy and procedures make using verizon almost unusable for a worker/owner of a small business.

Call ahead and schedule due to covid....very helpful.

A little slow but good service

Natalie was very helpful and positively nice.Wish Derrick was still in store 😔

Fantastic! Young gentleman who helped me resolved my problem. He also advised me on some future choices and plans!

Great service, friendly staff. There was a bit of a wait because they were so busy, but it was only about 15 or 20 minutes max. Ask for Derek. He will take care of you.

Austin was a great help

We spent over 2 hours setting up a small business account with equipment that was not compatible when we attempted to install it on location. Technically support was very instrumental in assisting with the return of equipment.

Editing my review to express how displeased I am with my ongoing experience with Verizon. Id first like to state that Ive been a customer with Verizon since late 2005, and the customer experience hasnt got much better in all this time. This is my third time up here trying to get help exchanging a phone case and Im still sitting here with it in my possession. I cannot wait more than an hour to be helped on something that takes all of about a minute to get through. 7 people ahead of me and I watched one get helped on in over the hour that I stood there. Everyone sitting against that wall looked just as frustrated as I was, with some of them even just walking out.My family and I have been talked out of better data package deals, manipulated to upgrade phones, and received all kinds of attitudes from the employees at this location. Hell, I remember coming in with an iPhone 5S shortly after its launch because my screen had popped out of the phone after it overheated and left a burn in my hand. The battery was swollen inside very clearly, but the phone was otherwise pristine and I was told by one person it was my fault, and another that there was nothing wrong. Its funny how the one phone I bought outside of your store never had an issue in the two years that I had used it. Should I bring up the time that a phone line was opened by an employee there for a family member of theirs? Yeah, we paid for it for over a year before we found out why we were being charged another $50 a month. You know what we got as compensation? One extra gigabyte of data a month for a year. Absolutely incredible what big companies can get away with.14 years of this and nothing has changed.I WISH I was making all of this up.

Service is painfully slow. Verizons marketing is intentionally deceptive and the stores sales reps happily go along with it. The reps try to distract you from the numbers with pitching the gadgets and talk about all these discounts you can get. Then when it actually comes down to numbers, they want to provide you with as few as possible on paper, while glamorizing these discounts. Do yourself a favor and take a pen and pad with you if youre considering upgrading/updating your plan. Id say 10% chance their new ones are better than your current. They could at least be courtesy enough to toss in a free bottle of lube when you sign a new contract instead of giving it to you raw.

Great service & very helpful. Thanks

Phone service is excellent!. Customer service is okay depending on the day. Manufacturing is seemingly an issue as far as chargers and other accessories. (Having to replace at a charge to the customer if out of manufacturer warranty)somethings R not covered by insurance IE the aforementioned chargers and accessories.

Derrick who helped us was very knowledgeable and was great. Did not have to wait long at all. And offered some great suggestions. Thank you!

Staff is very friendly and knowledgeable, helpful. Making sure you understand everything before you leave. I would have rather they transferred the information from my old phone to my new phone though, the number I had to call, and follow the customer service representatives instructions was confusing at times

Ronald was very short with us, didnt listen intently to our questions or concerns, and was very condescending to my fiance when it came to replacing the screen protector on her phone. When he installed it he didnt make sure the screen was clean and was hassling us about fixing the problem. It was also chipped, and when we questioned it, he said it wasnt when he put it on and made it seem like we did something within the 5 seconds he handed it back to us. He fought us on getting a new one and wanted us to make a claim and wait for one. He finally gave us a new one and then took my box with the cloth and threw it away. When I asked for it back because I never told him to toss it, he said oh, OK you want it back all you needed was that little piece of paper. No, I needed it to keep my tempered glass protector in and the clothe. I have never been so poorly treated. He refused to put the new one on. If I could leave 0 stars I would. Maybe its time for a new carrier.... Going to start going to the mall kiosk nearby. Ronald is a very unprofessional salesman and doesnt go above and beyond to make sure his guests are fully happy and taken care of.

ANATHIS ONE IS FOR YOU1 OF MY EMPLOYEES TOLD ME TO SEEK YOU OUT.NOW I KNOW WHY,.AND WAS WELL WORTH THE WAIT IN LINEGREAT CUSTOMER SERVICE IS HARD TO FIND.WAS VERY IMPRESSED WITH YOUR PATIENCE IN ANSWERING QUESTION AFTER QUESTION.I HAVE HAD NUMEROUS PEOPLE IN SALES AND CUSTOMER SERVICE.OVERALL YOUR ONLY SECOND PLACESOMETHING EVER HAPPENS, FIND ME.YOUR ATTITUDE AND ENTHUSIASM IS A DYING BREED IN THIS DAY AND TIMEVERIZON IS SO LUCKY TO HAVE YOUFROM THE BOTTOM OF MY HEART I THANK YOU

I love going to this location for all of my cell phone needs. My only complaint is that sometimes, if they’re busy, there is a long wait. Even with the long wait, the staff is always very helpful and friendly.

Long wait and prices are more expensive than Best Buy which was able to help us right away. I would recommend avoiding this location if at all possible.

Verizon is more reactive than proactive. People I know that have switched from Verizon, tend to be happy. I wish Verizon would be on the forefront of new deals and exceptional plans, rather than reacting to competition.

They were really great!! Really friendly and helpful!! 🙂 I would definitely go back again and recommend them to family and friends and other people as well. 🙂

Sarah B. helped get me set up with a new phone and accessories. Very helpful! Only complaint is the (unavoidable) high prices.

Went in for a new Pixel 4 or a Moto update they didnt have either. I was also told that they cannot transfer my information, photos, apps or anyting to my new phone and get it set up. I would have to do that online myself. So, I left here went to an authorized dealer and walked out with a new pixel 4 XL phone, complete with everything transferred.

I have never been to a corporate Verizon store more about the sale as opposed to the customer, and I have been with Verizon since 2004.I walked in because my phone had fallen in the snow (no sound), and with my previous experiences at the Oregon, OH corporate location, figured they would maybe troubleshoot with me before suggesting a new phone. The salesperson simply saw I had an upgrade, insinuated there was no hope for my old phone, and immediately tried selling me the iPhone/Apple Watch bundle.I left the store with an iPhone 8 in the bag. I was told to go home and do the cloud update myself, so I did. It would take 8 hours and multiple calls to Apple Care and Verizon to complete. I have never left a store before with the phone not being set up, but figured I could handle it. It was a pretty big headache. In addition, after turning my old phone off for a few days and following Apple forum posts, it now works.In conclusion, I am very much used to amazing experiences at Verizon. This one was pretty lackluster.

Good advice but dont plan on them answering their phone

While the guy who helped me was very nice, it was incredibly annoying to be pressured into buying an Apple Watch and a tablet when all I wanted was to upgrade my iPhone. I had to say at least 6 times that all i wanted was to upgrade my phone since I was eligible for an upgrade. But instead I kept getting thrown pricing for a bundle with all 3 devices, and I knew which phone I wanted but was getting pressured to get the more expensive version. I ended up leaving without a phone and driving to the Fremont location. I was in and out in 10 minutes with my new iPhone in hand.

John was very helpful in my situation. He took the time to listen to me and give the best advice.

Good cell service. In store service ranges from 1/2 star ride to 4 stars pretty helpful. Cost of services and equipment is way too expensive.

Seems like every since Marcel left, this store has been on a downward spiral. Associates appear to be undertrained and overwhelmed. I definitely won’t be back

Went to the store to get my wife a new phone because we heard they were offering a $200 credit for Samsung s5 (she still owed $125 on it). Upon arrival we are told we need to go next door and get the camera repaired for $20 to be able to get the trade in. We paid the $20 to repair the camera and went back a few days later. The salesman then tells us we need to pay off her current phone in order to trade it in (no problem we paid $125 in store and paid it off). Once he gets the new phone and accessories he tells us itll be $175(give or take a few dollars) for tax, activation fee and accessories. He tells us he can put the accessories on our bill but the tax and activation fee where due up front, so we paid an additional $70ish. We ask, so our bill this month the the accessories on it and everything should be about $80 because of the refund. He says yes. We leave happy customers. Today we get our bill that was $140 over what it normally is. After hours of being on the phone I was able to get $125 (they never marked that we paid the phone off and added the coat of paying it off to our bill) off of the bill. And while asking where is this $200 credit. It is then explained to me I have to wait 3 months to get any credit at which point I will receive $8.34 a Month for 24 months. I talk and talk to customer service people to try to get the $200 up front that I agreed to and all they can do for me is say everyone at that store is trained to tell the customers they will receive the refund in $8.34 chunks over 24 months.

Efficient, knowledgeable, pleasant, and liked his Jon (as evidenced by the smile, eye contact, and customer engagement

Great experience - Hailey was terrific at guiding me through the new purchase process - wouldnt have done it without her.

Waited over an hour to be told you do not stock 😡 the screen protector for my phone any longer. Last time for your store, several other customers walked out without ever being served also. Unacceptable, why not use a numbered tickets and free up another tech ?

The gentleman that assitedme was very knowledgeable and helpful.

The store on Monroe Street has been awful the last few times Ive been there. No personnel to help, waited over 30 minutes and left. Employees dont even act like they want to work and when they actually do talk to you they dont seem to be qualified and know the product.

The store manager today 2-15-2020 @245 was rude and unhelpful. I called your 800# and got a totally different answer to my question.

ASK FOR SARAH! super friendly greeting when we entered, fast service on a Saturday afternoon, Sarah is a blonde with short hair (little black streak). Shes super nice and gives tons of helpful tips, like for my new LG G3! She put on my tempered glass screen protector for me without any hesitation, we had a great conversation about Detroit and the Tigers too :) 1st rate service with a smile, thanks a lot!

Went here last night to buy a phone, had amazing customer service by everyone in the store. Made the experience so much better.

Fast service, explained everything.

My sales person was very helpful went above and beyond to help me.Thank you.

I usually hate coming here but this time I didng need to check in and wait. I got my in stock item quickly and got my deal on it.

Very helpful staff. Not pushy at all. Great experience

Easy in and out great people working there

Attentive and nice representatives, but the displays dont work, sometimes and they dont seem to care. I came to see the Pixel 2 XL, which just debuted and it hasnt been working for 2 weeks. I told someone the last time I was there. . .

I called and got a strange message that said this store location is closed. Its not but youd better contact Verizon to schedule a pickup beforehand and make sure to bring your Verizon phone with you.

Katherine was my sales Rep. After some confusion with the new plans she was able to steer me in the right direction. She was extremely helpful and very informative. Id recommend her to anyone for their phone and Verizon needs.

Josh at the Monroe Street store was very kind and patient with this electronically challenged lady! Got my new phone up and running smoothly. Thanks Josh! Hope youre there next time I come in.

This Verizon was no good. I took my mother in law to have her phone look at the rep was talking to fast and he seemed to be in a rush. I like Perrysburg Verizon way better

The only Verizon location Ill go to. Had two or three issues with phone hardware over the years. Theyve given me no hassle assistance every time.

The associated are always very helpful. They do try to sell more than what I want, as it is their job, but if I decline, they accept my answer and move on. Mever anything but a good experience here.

Had a great experience with Dustin very knowledgeable and helpful.

Really shocked at the lack of customer service. Heres your phone, go home and tranfer your own contacts and a smart axx comment after we decided to purchase our accessories on Amazon. I think we get better service from the privately owned stores. My receipt did not give a breakout of the charges so Im not yet convinced that I was not overcharged. Not impressed.

Staff is awesome. They are knowledgeable and helpful. I went to upgrade my phone and there was a upsell presented but it wasnt high pressure.

Problem resolved. All the staff was very helpful🤗

Love this store! If you go ask for Dustin S. He is fantastic!

Bought a new Samsung phone and a HUM system for my car. Verizon employee was pleasant and efficient.

Kinda long wait to be seen, but got answers quick.

Nice location. The wait here can be very long. Most employees are knowledgeable.

Depending on the time of day you can have a long wait time, but the staff is very helpful and does their best to find you the products that fit your life best whether it be a phone, tablet, or an accessory!!

Salesman knowledgeable of product and did not pressure for a sale. Process of switching to a new phone is slow, but ultimately successful.

Customer service was less than spectacular considering the amount of money people spend here. A corporate store should be better, not mediocre.

Waited 20min for sales person only to find out she knew nothing about the phone I was interested in. And I told them what phone when I checked in. I will never go there again and do not recommend them.

Employees and manager were very pushy and unhelpful.. They sold us the wrong phone cause they rushed us then tried to make us pay a few for the one we wanted.. Store in perrysburg much more helpful and respectful.

Guy standing outside couldnt help

Bill was much higher than what we discussed and hasnt stayed the same from month to month for a single month since I switched, screen protector had so many bubbles in it and they wouldnt fix it, the promo I was supposed to get never showed up on my bill, the reps were short and didnt listen to what I really wanted and were pushy. They didnt take care of me when I came in the store unless they thought I was buying something. I believe Ronald helped us out.

Prompt service and very helpful staff. Got in near closing and closed the deal with expertise and speed

Ken is great. Employees here know how to fix your phones. Good customer service.

My camera on my phone stopped working but they could not help me with it useless people

Great service every time I go in.

The service was excellent, very courteous sales associate, and I didnt have along wait at all.

Great place to get so phones And great customer service