I thought I would save needing to walk through the entire store by paying the 10% picking fee that is charged for an online order with in-store pickup. Unlike other home improvement stores Menards requires that you walk to the back of the store to do the pickup. Its a pandemic and creating more exposure for a customer instead of less is irresponsible. Also, its unprofessional to charge a 10% picking fee and then have a customer spend the time in the store that they thought they wouldnt need to. I suggest Menards looks at Home Depot and Lowes for guidance on how to do in-store pickup the right way.

Always liked Menards 👍 Good customer service and they have a variety of product.

Horrible.I understand that Covid has changed a lot and inconvenienced many but just trying to get into the store with a stroller meant having to lift the whole thing over the rails. Then we go through the store adding items to the cart as we head to what we were there for - a deep freezer. Nice sized purchase. Find the one we want. Theres no one around to help. So we find someone - whom even seemed annoyed to be stopped for a question - and are told theyll send someone over. Get back to the freezers and wait. While doing so a kid (dont know the name - frizzy hair) has a pallet jack covered with empty boxes and wants to get through the lane to get to the back room and instead of asking us to make room just starts trying to squeeze pass the stroller - a kind excuse me would have been enough. Then continues the waiting. Enough was enough though. We left. Couldnt even go back through the door we entered because the turn styles only go one way (plus wed have to lift the stroller anyway) so we have to go to the opposite side.The place is just full of inconveniences for parents, no help, and impolite employees.

5 items I needed, (sliced cheese was one), and they had all 5. The staff helped me find everything. Great experience. A++

Needed a piece of scrap 2x4. INCREDIBLE service by everyone. One guy directed me to go into the lumberyard, called ahead to let another guy know I was on my way, that guy approached me as soon as he saw me enter the lumberyard, asked what I needed, and cut 4 pieces for me to the length I needed. All for $2! Such an excellent experience! Thank you Menards fine employees!

Had to page some one to the paint deptPeople were waiting.Not true in the lumber depth. Two sales people there.Generally the sales people are very helpful.

We called first asking if they had auger bits that attach to a hammer drill and we were told yes they do and were given prices. So we drive there from Michigan to get this part. We get there and lots of employees standing around talking throughout the store we asked several employees where we would find this part and we were sent to the garden center then to masonry then to hardware then to the drill isle and this store did not even have the part. A ridiculous waste of time and gas money and employees that have no idea what they were doing. Was very disappointed in the service

Always a great place to shop!

The young man out in the yard where the landscaping supplies are was very helpful, he sent me inside to get the order sheet that I needed to take up to the cashier but there wasnt a soul around. I walked all over looking for an employee but there wasnt any to be found, so I went back to the desk and waited there. Finally a young man came out from a door from behind the desk acting as if I had interrupted him doing something really important. He looked up the other item I needed and printed the slip I needed and sent me on my way and went right back into the door that he came out of. I paid for my merchandise and drove around to pick up my order and luckily the same nice young man was there to load my car.

Place is good but my bone is with the no military discounts, they sell all this patriotic material, shirts, hats etc. And dont give vetrans a discount! I think places that capitalize on patriotism should give the very people who defend it a measly discount! Mostly I avoid this place for that reason, lowes and home depot give those very discounts, reason why I frequent those places..

Great service, store layout kind of different than most over all a good experience

Always a cut above Lowe’s and Home Depot. You don’t have to walk through kitschy holiday stuff and overpriced vacuums to get what you need. Store is often well stocked, and the staff always helpful. I drive here from Monroe because the service and stock is so much better than the Lowe’s right in town. I always like going to Glenda’s checkout lane too. She’s such a sweetie.

Awesome and they have everything u need plenty of people working in case u need help with something

They always have what I need for the best possible price. They also have the 11% rebate this is one of my favorite stops. From gardening to lighting ... This is a place I can get everything I need for my home.

Bought a smoker for my husband. Patiently waiting for the Christmas decor to be put out.

I miss the old menards. The one that cared about its customers. During the pandemic when things were shut down they told us it was OK to wait for a return that wasnt right for us, until it passed their designated time limit, and refused to refund money with the receipt, even though their manager said they would over the phone when called to make sure. Was forced to take a store credit. They are no longer accommodating to the customer. Back to Lowes we go.

Easy access, curbside pickup if you choose. Very friendly personal and helpful.

They are great there also to Abby, how you doing

We get all of our water bottles for our fountain there. I love Menards!

Andrew in the parts department really helped me find what I was looking, for a few different things. Very helpful late at night.

Happy to help you type staff... clean store keep up the good work!

Weve been renovating a home and have made most purchases from Menards in Toledo, usually order online and pick up. They are honestly great and Cameron has helped us several times and has got to be the most helpful ever.

Didnt have Rust-Oleum liquid rubber stupid

Went for the paint. Paint department had a decent selection, and good sale prices. Paint department staff were knowledgeable, but not overly friendly or helpful.

Great selection for home improvement. Large garden center. Appliances . Huge pet food selection. Helpful staff.

Went to pick up bathroom tiles all the associates were very helpful and loaded up the car....allthe while smiling and saying cheerfully have a nice weekend

Shopped a few months ago. Walked in with no mask due to my medical issues..(airway)..was not stoppedWith my masked family..but at checkout ..some random false supervisor or whatever ran out and said ..dont continue her transaction unless she puts mask on..checkout lady apologized..but Id already put my card to be cashed out..im sorry that was ridiculous.. and she acted like I committed a crime. So disrespectful..and could have been handled better

Shop here very frequently. Only had one problem with a Christmas gift that came in damaged. Otherwise I love menards !

The workers are extremely rude. They just want to yell at you about a mask even when you are in the process of putting it on. There is no friendly greeting anymore! I am a contractor that spent a lot of money on materials for my customers there. NEVER AGAIN. Menards lost my business forever.

Menards was good. I bought a lawn mower for my mom and it was in a box. A man I wish I caught his name helped me load it and showed what what cycle oil to use. And how much to use had glasses maybe 40 it was around 3pm on the 9th of April.

I love shopping at Menards. Ive never had a bad experience. The best part is the mail in rebates..... if you let them stack up for a while, you can make one big shopping trip essentially for free!

Love Menards but when looking for an item in the Toledo, OH store I have found that finding knowledgeable employees is difficult right now.

Always find what Im looking for

Typical visit, when you just want to look, there are employees all over, but when you need to ask where something is, you gotta hunt one down lol only 4 stars because the bathroom smelled like a septic tank!

Friendly and helpful staff. I love the layout of the store--makes it easy to find stuff. And because they carry a variety of products, sometimes I dont have to stop at the grocery store. Prices are very good. Lastly, I hear they have good employee morale as well as ethical business practices.

Large, clean atmosphere. I was able to find what I needed with the help of the friendly staff.

Great place to find almost everything. And I love the 11% sales.

Was great was able to get a straight truck in there and shop inside. Staff helped me find what I was looking for and questions were answered quick. Left my glasses in my truck and staff helped me with the small print on some things.

This review is not about the store in general, it is about their online ordering and delivery. I ordered a refrigerator and on the website it gave me the option to choose the best day for delivery I chose Friday mind you I ordered this Wednesday night at around 6:00 or 7:00 p.m., and the delivery location is less than 2 mi from the store.... And I have not been contacted about when it will be delivered.... also I had ordered the same refrigerator from another location also to be delivered on Friday to a different delivery address, because their stock was limited, we were contacted and told that they dont do deliveries on Fridays, so we had to find someone to go pick it up last minute... I mean if you dont do deliveries on Friday so why even offer that as an option when you place an order to purchase something from their website? Spending $900 and expecting it Friday, only only to find out on Friday that they dont do deliveries on Friday...

It was horrible & I will never shop there again!!! Finished shopping & they would not let me check out without a mask! Passed many workers while I was there & they never said anything to me about a mask! This is ridiculous. I have a medical condition where I am unable to wear face cover of any kind. First time I have had this issue anywhere! Not happy but will take my business elsewhere from now on. Your loss not mine! 😥

I go to Menards because its close to where l live and on many items they have good prices. From a service standpoint its no worse or better than the other big home improvement stores. If you need someone for information about something most likely youll need to track them down. After that its a toss up as to whether theyll be knowledgeable about your need or issue.

Was wonderful. All the staff was helpful and courteous.

Great place... Employees are always helpful, if you approach them. But other than that... Always fine stuff at Manards :)God is good!

Has alot of things you need to redo or fix up the house and more great place

Such a big store its hard to find what youre looking for. Luckily they have plenty of people available to help.

Great selection and a metric ton of discounts. The 11% rebate is awesome too!

Im not the only contractor with a complaint. This store needs to revamp how they do business.Number one constructive material contractors need... 2x4s. Where are they located at every other box store? Right near the entrance. Where are they located at Menards stores? Out in the warehouse. But wait it gets better. First you have to park walk all the way to the back of the store to the builders desk and have them issue you a gate pass/checkout sheet. Then you go up to the register waiting line. Then drive all the way around the building. Which now they no longer have gated tenants on the entrance side. So when youre picking up materials youve never picked up before you no idea where its located. Load up your 2x4s. Go back through the gate.Contractors do not have time to walk the entire length of the store twice then get in their vehicles drive around the building just to load up.I have spoken with the manager at Alexis road. I asked him to speak to his regional. He says there isnt one. He tells me that the email slips that you fill out dont even go to corporate they come back to him. This type of structure creates slow to change. Slow to fix immediate problems let alone longstanding problems with the store.but thats why from 6:00 a.m. to 9:00 a.m. both Lowes and Home Depot have barely any contractor parking. Whereas Menards you can get front row parking pretty much anytime during that time.Its broken people, lets fix it! I enjoy shopping at Menards, their selection is good. I enjoy the pricing. I dont enjoy the time waste.

A persons Dream When it Comes To Tools & Everything Else.

Still great selection of plants and summer accessories.

I love menards especially the rebates

Great place for everything you need for your home. If the staff doesnt know, they will open it and find out. No military discount, but rebates almost cover that. Some prices less than blue and orange, a few more. Different and usually better selections.

Love my Menards! Wont go to any other type store. My hubby says I need to put blinders on when we go there! The associates are fantastic and help whenever you need it, whether they know what youre looking for; theyll find it for you.

Had to make a return/exchange. Very helpful and efficient

Its Menards, what more can I say till u shop their for yourself. The service is ok, their always a little disorganized in back with loading materials, Always seems to take more time then it should. Prices are a little lower on stuff the lowes or home depot but their quality is a little less for the less money. But overall a good store, with a little bit of everything. Furniture, food, pet supplies and lumber in one place.

Always find what Im looking for and more!

Still one of the best places on earth 🤥🤙

I enjoy shopping here.... your team members actually act like they care! Thank you

Just left there..my wife says to a young male employee around 7pm ..excuse me sir..he replies ..everybody is asking me questions and walks away..I was shocked..never had that happen before and weve shopped here forever. So we just left.

Good selection and service

I like this place because they hired older people who doing something after their 70s

Worst place to buy lumber management marks up the lumber everyday biiig RIP off!!

Went to exchange my lp tank and first they tell me the employee that works the exchange has the key at home, he will be in to work in an hour. So I do a little shopping, hour goes by and I ask and they tell me,oh we are out of propane. Come on Menard get it together.

Nise customer service help me find my part such as a hammer to put through McDonalds drive thru screen

Great selections, good prices, seemingly constant rebate deals; youve got to love Menards

Always. Nice place to visit. Go in for a couple things and come out with other good deals.

Was able to find exactly what I needed & the lines were short......😁👍

Very good. I got help from a young man to load my water softener salt. And he was very polite and a great deal of help..

Aweful customer service. They delivered the wrong dryer and the customer service person who called to reschedule a delivery was nasty to me like I did something wrong! Very disappointed ☹️

Menards is always a great place to get anything from hime improvement items to toilet paper and almost anything in-between. They always are helpful, courteous, and knowledgeable. I will return again and again. They have earned themselves a lifetime customer.

Got what we were looking for.. hand held shower on slide

Love this place spend to much $$$

Menards has always been a positive experience for me. I was in and out within 5 minutes with 2 new tape measures for work for under 15 bucks. I have no complaints about this location and recommend it if youre in the area.

Lota ppl walking around without mask and I didnt receive any help loading lumber

Very disappointed in my purchase. Got a new dog bed from the shelf, price under bed was $31.99, went to check out and they rang it up $41.99. I had to go back and show your associate where I pulled from and she stated to me well I didnt see you get it from there. Do I have to have an associate with me when I shop at your facility. I will go to the other box stores before i come back to your store. Dont like to be called a liar.

Worst customer service by far of any of the big box construction stores

Clean, COVID safe shopping. Nice lighting section. Similar to Lowes or Home Depot. Good selection of Vhristmas decor. Including Christmas village buildings. Fair pricing.

Menards has everything yard and outdoor-even household. I can usually get all my outdoor needs in one simple trip. Gate hinges? Done. Lawnmower air filter and spark plug? Done. Household cleaners? Even fleece lined jeans and wool socks. They have outdoor furniture, solar lights, fountains, plants, insecticide, tools-the list is endless. Wonderful, helpful employees. You cant miss.

Staff could be much friendlier.

Good service

It was so awesome. When I went there I said I was going on. That was yesterday. So I loved it!

I called before going in to make sure I could exchange paint without receipt since my landlord bought it. I arrived and I could exchange it but at half price. The representative could have told me that and saved me a trip and some time!

Very interesting having a grocerie store in the middle of a Home Depot setting. Still no help in finding things as usual even with Lowes and Home Depot, or other chains.but when you do track down an employee, they know the store layout.

Menards has become my new go to project center based on selection, pricing, hours and customer service, the other stores fall flat when it comes to these categories. A few examples, vinyl siding, Menards has more in stock colors to choose from the others have three. Treated Wood Products; theres no comparison Menards have more choices to get the job done. The other two stores used to have knowledge employees in each area of the store whos knowledge was in that specific area they were assigned to, lastly there have a bunch of kids who dont know the difference between a joist bracket and a floating shelf bracket. Its frustrating. My 1st choice will always be Menards.

Good selections. Best selections on interior doors and trims. Plus i can get hinting supplies

This place has everything that you need.

Helpful Associates. Good prices.

My wife and I spent 45 minutes in the kitchen cabinet area. Looking to remodel our kitchen. Employees walked by on phones and never acknowledged that we were there. We left and will be looking at Lowes or Home Depot.

I had a young man help me, his name was Harrison. He was awesome!!

Excellent. Have everything one could use.Helpful associates.

Great place to shop.

Menards is and has been my Favorite place to shop for all my needs, with prices that beat most others.

Nice clean place friendly worker

Bought some drywall, waited our turn to be helped in the back, almost 20 minutes, and the employee completely ignored us, started loading someone else.

Found everything I was looking for

Had a good time at Menards, got what we needed and a little bit more!!!

Every piece of pine lumber was twisted or cracked, went to home depot

So I had a wonderful chance to come down and try to find a chainsaw. I went to a couple locations and I came to this Menards here. I was at another location and the customer service was terrible but this location not only did the customer service agent Drew answer my phone call when asking about the chainsaw in question. He also followed up the call the next morning to let me know that the part had arrived and that I could come by anytime to pick it up. He also set one aside for me to make sure that I did get it when I arrived. Honestly some of the best customer service I have received from any Menards. 10 out of 10 would purchase again

Had what I wanted and at a great price.

Menards is my new favorite Home center they have a wide variety of merchandise it is often a one stop shop place for me most of the time.

The health safety of this Menards is high. Every customer and employee was wearing a mask during my shopping experience. This store and its customers are actively participating in distancing and best practices for limiting exposure and transmission.