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Brondes Ford Toledo
5545 Secor Rd, Toledo, OH 43623, United States
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Brondes Ford Toledo
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Da
Review №1

I Love my New F-150, it has a little of each of my past truck in it, and a Ton of New modern Technologys..... Whats Cool? That my first Color on my Truck was RACE RED, the Second was White, and the third was Antimatter Blue..... How Patriotic!

Su
Review №2

Matt, our sales rep, and Lisa, financing, were so amazing. We drove 8 hours to purchase a 4runner from them. They worked with us for a week beforehand answering all our questions, sending additional pictures, and helping us with everything. They were kind, never pushy, and very professional. Everything they showed us and told us about the car was absolutely spot on. We are so grateful for them. They even helped us with additional questions and requests about the car after the sale was made and we were back home. I cant say enough great things about them. Literally the best car buying experience Ive ever had. Thank you, Matt and Lisa!! God bless you both.

De
Review №3

Quick lane service advisor and whatever kid that had one job to mount and balance one tire both are very unprofessional and bad workmanship. The parts counter lady was very nice and helpful I will add. Don’t recommend this quick lane for any quick services hopefully their actual service department is better haven’t had to find out yet.

Ma
Review №4

My car was totaled and I needed a new vehicle. Bob Lorbus is my salesperson, he went all the way in finding what I wanted. It was quit a search since cars are at a premium. He found my Escape just coming off the assembly line in Louisville Kentucky and had it shipped to Brondes.. I have my new Escape and it’s a dream. Thank you Bob and Brondes💕

Lo
Review №5

The car I had was 13 years old and it was time for an update! I called and made an appointment with Jim Gose. He was patient and walked me through the differences between buying vs. leasing. He answered all of my questions and found me the perfect vehicle. I was treated with dignity and respect and the entire process was great! I highly recommend buying from Brondes!

Cy
Review №6

In the past, the service department at this dealership has not had the greatest of reputations. Now they are earning back their stars. I’ve had at least 6 new Ford vehicles in the past 12 years (I love Ford). After my awesome experience there today, I am convinced they they are finally back on track. These guys are friendly, professional and fast. It took them less than 2 minutes to fix an issue with my new Explorer’s door not closing. Very impressed! I’ll be back when I’m in the area for services.

Ka
Review №7

Everything about the car-buying experience is simple and fast at Brondes! There was no haggling over a number, or negotiating to get the best price. I simply gave my salesman my budget, and he found me the perfect car to fit it!

Ro
Review №8

Always have great service at this location. Everyone is top notch and very knowledgeable in their field. My car was serviced by Dayton Kolinski and could not be more pleased and satisfied.

Ro
Review №9

We just purchased a 2018 Ford Ecosport and everything was handled smoothly. From point of purchase to financing. The salesman Rick Lawrence was great and Kim from financing was helpful. Will buy from Brondes again!

Ja
Review №10

I had an emergency repair to take care of, car was drivable but not for long. Brondes made a fix and got me going again. I thought the car might be there for weeks, but Brondes helped me out. Technician was so sweet and kind, she made me feel welcome. Thanks again Brondes.

Br
Review №11

Kraig was super-helpful in selecting and purchasing a used car. He respected my budget; showing me others with no pressure. He efficiently assisted in completing the paperwork neccessary to take the car home.

Sa
Review №12

I like the car that I bought from here, also I got a great deal too, the fiancé lady Kim was super nice, couple of things about this dealer I didn’t like. The sales woman (Sunday) was pushy and not providing details at all and she would get mad every time that I ask for the something and I had to ask twice like, car fax to be printed, a second set of keys and to get fresh oil before I buy the car, she just didn’t wanna show any customer service at all, also jumping to other customers while I’m waiting at her desk, she just didn’t care

Pa
Review №13

Highly recommend! Todd is a great guy!

Re
Review №14

Excellent sales and customer service! Handled a problem with my car with no hesitation. Will definitely recommend this dealership; in fact, I already have!!

Co
Review №15

Matt Kramer made my experience of buying a used car a well informed and easy purchase. My son drove with me to pick up my new car and his first comment about Matt after meeting him - Hes a really great guy! Thank you Matt for all your help and the great experience! Colleen Horste

Ch
Review №16

By far the best experience with a dealership I have had. Kraig Stearns did a phenomenal job prior, during, and after the sale. He followed through on his word and made everything happen as he said. Liz from finance also took good care of me finalizing the paperwork. I drove 2 hours for this and it was worth every minute. Now I see why Brondes is practically a full 5 stars on Google reviews; they are doing it right in Toledo.

Ed
Review №17

A huge shoutout to Trevor who assisted my wife as we looked for a new truck the past couple of days. I couldnt be there because of work and no pressure. He had everything aligned for us when we got there today to sign. This is why we keep coming back to Brondes.

Fe
Review №18

Our salesman Matt is a great guy! He is cool, laid back and happy to help.

Da
Review №19

Kraig was solid, wasnt pushy with trying to get me to buy, straightforward and honest when I asked about the vehicles conditions, and was just an overall easy guy to communicate. Kim was also clear and concise and what would be included with my loan and what options I had.

Sh
Review №20

My experience with Brondes Ford on Secor Rd. have all been positive. I am alarmed at all the negative responses & wish they would have said if their bad experiences were at the Secor location or the Maumee location. I do believe that wherever it happened the Brondes family should get involved and follow through with problem solving for their customers, even if it means employees are let go; afterall it is the Brondes name that is ruined by bad customer service.I did have a situation & wrote a letter to the Service Dept. Manager who thanked me for bringing the situation to his attention & apologized for the situation. He further promised to address my situation at the next staff meeting & that their check-in procedure would include a solution so it doesnt happen again. I am a big believer in telling the company what they did wrong & why Ill never be back, rather than just never go back. If you dont let them know why your upset they cant do anything to change the situation. As I said earier the Brondes Ford on Secor Road have always been very helpful, honest, respectful & I would expect the same from any location that is named Brondes Ford.

La
Review №21

Sunday is a wonderful sales person. Kim in Finance made everything quick and I was out the door in no time. I am a repeat customer for many years. I said it before and I will say it again. Don would be Proud. Doug B Perrysburg

Do
Review №22

Outstanding service from the beginning to the end. Everyone including he wonderful person who delivered my shinny new truck went out of there way to make me feel valued. Everyone I encountered who was involved in this transaction went out of there way to make this Experience went out of there way to make this purchase way more than expected-THANK YOU-Brondes team.

Ri
Review №23

Mikaela and Marc were terrific to work with. Both were Very informative and willing to answer the million questions that I had for each of them. Mikaela helped me pick out a few different vehicles that I was interested in and when she wasn’t able to meet in person (due to conflicting schedules and me rescheduling on her multiple times) she willingly had another salesman (Marc) help me finish the deal after I stopped in unannounced. Marc was more than willing to work with me and went above and beyond to help me drive away in the vehicle I WANTED vs. the vehicle I was willing to settle for. The entire sales dept., front desk staff, and finance dept. made me feel welcome and assured they had my best interest in mind, rather than just the desire to deliver a sale. This was the easiest and smoothest car purchase I have ever experienced and I want to thank the entire staff for all of their help and professionalism.

Pa
Review №24

I recently took my F350 to Brondes for body work. I dealt with Kevin at their collision center. Kevin took care of everything and I am happy with the repair. Thanks.

Ke
Review №25

Tod at Brodes Ford Toledo went above and beyond to get my fiance in the right vehicle for him within our price range. Highly recommend this place.

Bi
Review №26

I purchased a new Bronco Sport. The whole experience went smoothly and everyone I dealt with was pleasent and knowledgeable. I received a good price on my trade in and financing went smoothly. This is definitely the easiest car purchasing transaction I have ever had. I would highly recommend this dealership to anyone.

Ch
Review №27

I damaged the right side mirror while on vacation in Toledo. I called at 7:45 am and Jim Durliat answered the phone and said to bring the car right over. He met me at 8:15 and had the necessary part ordered in 15 minutes. I brought the car back at 9:30 the next morning and by 10:45 am was on my way. His service was A+ and it saved my vacations. Thanks Jim.

Cu
Review №28

I scheduled a simple oil change at your quick stop and it was anything but quick. It took over 1 1/2 hours to just change my oil and rotate my tires. When I arrived I was told it would be 45 min, which is still not the quickest. When I received my bill they didnt apply my credits so I had to wait to get them applied. Performance was much better in the past.

Mi
Review №29

Got me in right away even with covid. Got my oil change and tire rotation and inspection done in a timely manner, thanks.

Fi
Review №30

Just got my daughters car back yesterday from it being in shop for a month. The car had no gas in it. The driver side wheel is making noise now and the alignment is off. The battery died today and now the check engine light is on. (Just got the car back yesterday!) I will never do business here again. The car is having problems it didnt have when I brought it into shop.

Pa
Review №31

Working with Doug Mahood made the buying experience with Brondes Ford on Secor enjoyable and easy in an extremely challenging time (chip shortage) for new vehicles... Doug was very informative, excellent communicator and went the extra mile on any request or question we had, thank you!

BR
Review №32

Kraig had my vehicle ready to go for a test drive when I got there, made sure it was clean and ready to go and got me where I needed to be in price. And Liz did a great job getting me financed! Would defiantley recommend ahopping there!

Gw
Review №33

Mr Gose went out of his way to make sure i got the vehicle i wanted. He explained everything to me and made the entire process as easy as possible. He is an excellent salesman. I recommend him to anyone looking to purchase a vehicle.

Ja
Review №34

Everything went good as usual.Why did you get rid of your coffee machine?

Vi
Review №35

Great service at Brondes. Love this dealership.

An
Review №36

I just purchased a Bronco Sport Outer Banks and could not be happier with my new vehicle and with my experience with Brondes Ford! Chris Peters helped me on every level of my purchase and was extremely knowledgeable, explaining all details and even delivering my Bronco to me! I would highly recommend Brondes Ford!

Sa
Review №37

Service was great! And I “know a guy!” If you’re searching for a Ford vehicle, pay a visit or contact Jim Gose…he’ll do you a solid!

Ke
Review №38

Rick Ward went above and beyond to help get me what I wanted. This is my 3rd purchase with him. Great service, great staff. Fast experience highly recommend!!.

Ja
Review №39

Mike Kuhar was great! Great communication thru the whole truck buying process. Very happy with the dealership and my purchase.

Je
Review №40

Wonderful dealership to work with. Very professional sales and financing staff. Couldnt have had a smoother vehicle acquisition.Matts a 5 star salesman for sure.

Al
Review №41

I took my car to Brondes service center after getting an oil change where they told me I had an exhaust leak. They told me I had to take it to a full service auto shop because they were unable to do anything with it.... which I did... to Brondes. My car has only 25k miles on it and have only had it since September, so I assumed I was still under a factory warranty. I was. They had my car all day. I received a call at 4pm saying they were still looking into the problem and wanted to keep me updated. Around 2 hours later, I received a call that my car was done and nothing was wrong (they told me it was probably just the oil change guys trying to up charge me). Lo and behold - a week later my check engine came on. I took it to another dealership and they told me I had a bad PCM. I am very disappointed because had I not been under a warranty would they have jumped to the opportunity to charge me a ton of money to fix it? I cannot say for sure - but it is a thought that has crossed my mind. At least the other dealership is fixing my car at no cost.

Lo
Review №42

Friendly, professional, and completed prior to estimated completion time. Very good service.

Ca
Review №43

Big D Darryl Horton made it easy for me, drove in with a F150 08 and drove out with a 2019!

Pa
Review №44

They did a great job of fixing my car. The staff took every effort to make sure I knew what was going on. Great customer service!

Mr
Review №45

Took my Focus in to get a recall fixed and they got it done that same day. The service people were friendly, too.

Na
Review №46

Thank you Rob Marchetto for helping me with a rental car while my truck had major repairs. Your kindness is most appreciated.

Ma
Review №47

My wife and I went to Brondes in Toledo from Findlay, OH because they had the exact vehicle I wanted. The information on their website was accurate, and the sales team was supportive (not pushy) as we test drove and discussed options.Once we agreed to purchase, we set a date and time the following Monday to pick up the new truck.When we arrived, the vehicle was ready, and the sale was closed when promised, and at the exact terms that wed agreed to.The staff was professional and accommodating and the two questions I had after the sale were handled promptly and completely.I would recommend Brondes as an option for a new or used vehicle.

an
Review №48

Todd Kregulka is the best salesman around. Go see him if you want a great deal without all the hassle.

Th
Review №49

Rick Lawrence did a great job - car was ready as promised and the whole transaction was done smoothly and quickly!

Ra
Review №50

Great experience. Kraig was a great salesman!

La
Review №51

Rick Lawrence has been my husbands go to when buying cars for years, got my daughter a great car this summer and he will now be my guy as well! Great guy to work with, personable, listens to your needs and makes the deal happen! Very happy with Brondes overall from the finance department to sales and service! Everyone is friendly, smiles and is very helpful! Makes the stressful job of buying a new car pleasant!

Du
Review №52

Great experience. Very smooth from start to finish. Everyone was pleasant and very helpful.

Jo
Review №53

I’ve done a lot of car shopping (new and used) and Brondes was the best dealer that I’ve worked with in a long time. We recent bought a Rav4 from them and immediately I could tell that they actually cared about the car. They thoroughly cleaned and detailed the interior and exterior, performed maintenance items like an oil change and air filter, and were pleasant to work with! I couldn’t find anything wrong with the car and they clearly weren’t hiding anything. The next time I’m looking for a car, I’m definitely keeping them in mind.TL;DR - car was clean and cared for, staff was excellent!

Fr
Review №54

As a small business owner I have had few experiences before with sales people in the Tri-State area. In 2015 when I was driving from Iowa back to New Jersey I stopped in Brondes Ford Toledo to buy a truck. BEST EXPERIENCE EVER WITH CHRIS PETER! Ever since then we have become a loyal costumer! We purchase 2-3 trucks a year from Brondes, whats even better is that I never have to leave my office to complete the purchase. I send my guys to pick up my trucks and Chris always takes care of them when they arrive every time. Chris takes his time when explain all features and ensures everyone understands.I highly recommend Brondes Ford Toledo for any and all vehicle purchases! Thank you always Chris Peter!

Yt
Review №55

I have been dealing with Brondes over 20 years and very confident that whatever the problem with my vehicle it will be serviced right. I don’t have to keep going back for the same thing.

Ja
Review №56

I set up a 9am oil change appointment. I arrived and checked in at 8:50. Gave them my name and told them I had an appointment. I was told it would be an hour. I asked how that is possible if I have an appointment. Was told they would try to get me in sooner. I waited for 2 solid hours, watching people that came in after me leave before me. I saw 12 cars leave during the time I was there. I tried to find someone to ask why my truck wasnt done. Couldnt find anyone. Ended up calling the main line to inquire about my truck. I was told that it would be another 20 mins. I was furious and asked why. They said that I never mentioned I had an appointment, which is a complete lie. I had to be to work at noon so they were cutting is close. I finally received my truck without an apology and was expected to pay $65 for an oil change, no tire rotation or anything else. I can go to Valvoline and pay $30 and be done in 20 mins. Horrible service and worse management. Will never return.......This is the 2nd time I had to post this as someone removed it. Brondes oil change is complete garbage.

Ch
Review №57

Rick ward. Is an awesome sales person. Thank you for all you did for us.

mi
Review №58

Easy to set appointment,ready on time and good pricing. i like the updates on the progress of the service. keep it up

ki
Review №59

This was my first Ford I’ve ever purchased. My boyfriend Chuck highly recommended Brondes. My experience at Brondes Ford Maumee was professional, fun and fast. They gave me a very far price for my trade in. I highly recommend Dan DiMario at Brondes Maumee

Pe
Review №60

Never know what you will find here. Check in often.

Ch
Review №61

I didnt think of Brondes at first because I have no credit, but the went the extra mile for me. I worked with Fred Wilson and he worked hard found me a car we liked and got us the payment we could afford. Not only would I recommend him to you but I will be sending my kids to him. The whole staff was very helpful. In the end we got a 2015 Focus for less than what other dealers where trying to put us in 08s and 2011.

Ch
Review №62

I called asking about a possible recall on a faulty part. Instead of helping me the associate told me “ I don’t know if theres any recalls for that part.” Instead of going through the right channels to figure out this information he left me to do it. Not to mention they wanted to charge me $120 to look at something beyond simple. Other then that my times there being a loyal customer haven’t neither been pleasant or super bad.

Ma
Review №63

Mike k gave wonderful service took his time explained everything to me I would deal with brondes over and over again I love the service very nice people

Je
Review №64

Brondes Ford Maumee is great, We have leased several times and always service our vehicles in the same location. Brock Upell is great to work with and always finds us the best deal for our money.

Ja
Review №65

Service was very good . We love our new Ford Bronco

Ja
Review №66

Great customer service. Real, not pushy. Lauren was my salesperson, she was patient and honest. I did not at all feel pressured and I am so glad because I absolutely love the explorer I bought! Very friendly finance team as well. Being a single female, it can be intimidating shopping for cars alone, this experience pushed those fears out the window. Great team, highly recommend!

Ga
Review №67

Rick Ward did an excellent job in guiding us through the many options we were investigating when turning in our former Escape lease. All the team behind the scenes did a great job to deliver our 2020 Fusion.

An
Review №68

My salesperson Jim Gose and Sales Manager Deb Peters went above and beyond to get me into the truck I wanted while staying in my budget. Very happy with the process and the vehicle.

Su
Review №69

Dan Kurek made it all happen seamlessly, and I would go back to them in the future.

La
Review №70

Staff was great in the service department. Didnt care for sitting by sales. Had to listen to a sales man political views to another customer.

St
Review №71

Mark Schafer did a great job as always. We appreciate it.

Th
Review №72

Great to work with and fair price for a used vehicle.

Da
Review №73

The warranty replacement of the wheels on my Fusion Platinum went flawlessly, as did the routine maintenance performed during the same visit. Jordan Miller did a fantastic job getting the warranty replacement approved (for which Ford required several photos), scheduling the service call and completing the work sooner than the estimate. Great job to Jordan and to Brondes Toledo!

Er
Review №74

Great service and staff.

Pa
Review №75

The team at Brondes Ford was very pleasant to work with. Beth Shermerhorn in finance was so kind and made the transaction a good experience. Kyle Nanney, sales manager, took time to make us feel very comfortable and made sure we were taken very good care of. The showroom area was very clean and I felt very safe regarding health protocols. I highly recommend the team at Brondes and look forward to seeing them again.

Ca
Review №76

Took my Edge in for an oil change and tire rotation. Service was great, sanitized my care which was awesome! Very impressed on the steps they take to keep customers safe. Thanks Brondes!!

Je
Review №77

SUNDAY Crandall was very patient with me and her guidance was very much appreciated!

Br
Review №78

Purchase experience was easy and efficient. Thank you, Mark Schafer!

Ju
Review №79

Great experience! Answered and explained any questions I had. I have only taken my Edge to Brondes Ford for service because I trust them.Judy Freeman

Da
Review №80

My experience with the service department was excellent. They were kind and courteous. Paid alot of attention to detail! Thank you Dan Clark

Mo
Review №81

Drove 34 miles to your dealership because I knew the reputation you guys have is better than a dealer I live 4 miles away from, won’t mention no names but I live in Monroe, Nathan went over and above the call of duty to make sure I was happy, and I was

An
Review №82

Everyone we dealt with in used auto sales was helpful and friendly, our salesman Craig was wonderful! Will definitely buy here again.

Ro
Review №83

Needed Matts for my vehicle. Sale lady Sunday went over the vehicle with me too. Great lady!

Do
Review №84

This is the second time my vehicle had what I consider major work done on it. I want to that Jim and the associate who performed the work. Like the last time it was in for a short block replacement I rate both experiences 5 stars. I am so pleased with Brondes. Keep up with the excellent quality of work.Thank you,Don Lather

Be
Review №85

Very happy with the care ansd service

an
Review №86

Just purchased brand new F150, Ray Deeb made my experience remarkable. Very nice gentleman. ( Everyone who I met at dealership was very nice ) I felt like a part of the family. If you looking to buy a Ford, stop by and talk to Ray. I am sure you will feel the same way.

Na
Review №87

I have always had Great Service at Brondes Ford.

Ma
Review №88

Work was done right, on time, what I have experienced for decades at Brondes!

Ri
Review №89

The entire staff made the experience of car shopping stress free. I never felt any pressure. My salesman Rick Ward was always available to answer my questions ( and I had a few). I would Highly recommend this dealership, for any one looking for something above and beyond your normal car buying experience.

Sh
Review №90

I called the Brondes Sales Department and asked if anyone wanted to sell a car. Sunday responded that she did. She was very helpful and friendly.

Ro
Review №91

20k service on my car went smooth dropped off at night done before I got off work. Great job!!

Na
Review №92

With the pandemic the service has changed where the team is short staffed, but they still got ny car in for repair in a timely fashion and even worked through my agreement so that I could receive no payment for services. Thanks for going the extra mile (no pun intended) to make me a happy customer and knowing I brought my vehicle to the right place.

Br
Review №93

We recently just got a new lease from brondes ford in Toledo. We luckily were paired with Rick Ward to help us with our search and he was amazing. We went in looking to get a ranger and we left with a Ford f150 for a better price. If anyone is looking to lease or buy a new vehicle I would say to 100% work with Rick Ward, you wont regret it.

Ch
Review №94

Jordan Denman did an amazing job!

Er
Review №95

The service department went out of their way to get our car in and back on the road on very short notice.We thank them very much for their efforts!

Ja
Review №96

Thank you Doug. I love my new truck.

Al
Review №97

Picked up my 2020 Explorer on Monday! So far I am so pleased with it and the customer service at Brondes. Jim Gose is the best salesman around. I followed him from the former dealership he was at; I am so happy we did. He truly goes above and beyond for his customers, and he has you leave feeling more like a friend/family than a customer to him. Thanks for all you do Jim!!

Ma
Review №98

Jim, the service advisor was very helpful and knowledgeable. Great visit!

Gu
Review №99

As soon as I walked in I was greeted by Sunday, and she took care of the whole deal experience. Extremely knowledgeable, she gave me the time and space I needed to make an informed decision, and guided me smoothly through the whole process. Five stars!

Ca
Review №100

My experience at Brondes for a oil change this last week was great. Quick and friendly service as always. I can always depend on them for all my car needs. Thanks guys

Information
100 Photos
100 Comments
4.6 Rating
  • Address:5545 Secor Rd, Toledo, OH 43623, United States
  • Site:https://brondesfordtoledo.com/?utm_source=GMBlisting&utm_medium=organic
  • Phone:+1 866-462-0739
Categories
  • Auto repair shop
  • Car dealer
Working hours
  • Monday:7:30AM–8PM
  • Tuesday:7:30AM–6PM
  • Wednesday:7:30AM–6PM
  • Thursday:7:30AM–8PM
  • Friday:7:30AM–6PM
  • Saturday:9AM–4PM
  • Sunday:Closed
Offerings
  • Car rental:Yes
  • Car wash:Yes
  • Oil change:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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