This is our 3rd Car from Ballas and i will be a lifelong customer! Derek handled the sale and was super great to work with and made it fun. Andy Carter in financing is also great to work with and made it super simple. And Jeff Robinson is the absolute best. Every car dealer should have a someone running the company like him!

Overall everyone was very friendly and eager to help and any issues or concerns I had were immediately taken care of. I will return for our next vehicle. From Charles to Tony they were kind and knowledgeable of their product. Tony went out of his way to make sure my total experience was a great one. Thank you!

Drove down from Detroit to Ballas after finding the truck I had been shopping for. Riley was extremely helpful over the phone and Charles Lewis was my liaison through the entire process. He did an amazing job, he’s extremely helpful and efficient. Charles and the team at Ballas made my day. I’d highly recommend them to anyone looking to purchase or lease vehicle, worth the drive.

Disappointed as my tire pressure was not checked or brought up to 35psi. Even though they recommend additional pressure for the winter months. It makes me wonder if my fluids were checked or was anything checked.

Very fast. Very helpful. Engine overheated and I left my car there first thing in the morning. John called me right away and diagnosed the problem quickly and had a new water pump installed in a few hours. Everything worked perfectly. Thanks so much!

My experience at Ballas today was excellent as usual. I have never had a negative experience at Ballas and recommend them highly. I had an issue with having to jump start my vehicle and dealing with the engine warning light appearing. Ballas evaluated the battery and engine to ensure all was well. My choice for first class auto maintenance.

Eric Teel made the process so simple and smooth! He was very transparent and never once was pushy. We were in and out in a very short time. It was quite refreshing to have a salesman work with you to find something that works budget wise rather than continuously use sales tactics to get you to buy, simply to earn their commissions. Eric was awesome! Great all around experience!

Randy was amazing to work with!! Kept in touch with me throughout the week to let me know the car I wanted was still available!! Rylie was awesome with our kiddos, helping keep them occupied while we were going through the process! Andy took care of financing in no time!! Everyone there made us feel like we were part of their family! Thank you to you all for such a great experience! I promise well be back!

The customer service was awesome. Our salesman Chad took his time to explain leasing to us. This was our first time. We also had great customer service when we had to speak with the Zak in the credit dept. It was a long day, but we were very satisfied and happy when we left.

Best experience I’ve ever had with any salesperson in any field. Chad Finn was very pleasant, patient and knowledgeable. Answered all my questions and showed me each vehicle I wanted to see before making a final selection. He never rushed me or tried to talk me into choosing one before I was satisfied with my choice. Then he explained the features I was unfamiliar with and and answered my questions to my satisfaction. He has my highest rating in any category he could be rated in. I hope he’s still there when I’m ready for a new vehicle in the future.

Although I’m not very pleased with the used car I purchased, because I’ve had to have it serviced so many times in only a few short months - I am VERY pleased with the service department. Vicki is always helpful and smiling and Keith C. is personable and knowledgeable. Ballas is lucky that their service department has these two!

I always have had the best service at Ballas Buick! They are so knowledgeable and very accommodating. They were very thorough in reviewing all of the options of my new vehicle and made the entire process so easy! I highly recommend them to anyone looking to buy a new or used vehicle ! Thank you Ballas Buick! I am absolutely thrilled with my new 2022 Acadia!

Brought vehicle in for suspension service and following day starter vehicle and started rough. Brought it in the next day to be evaluated which I was informed later that day the mechanic noticed that but did not say anything. If something doesn’t sound right with a vehicle or there is a concern with it owner should be notified instead of me having to bring it back and forth and continually getting charged. Vehicle is now back there for 3rd time because issue still is persistant

The trim does not match. My car had a license late holder, this front//in is different. The turn signal does not match the other. When I brought the Buick in, I had 1/4 tank of as. When picked it up, it as empty.Question is how do I sell this vehicle? As a La Crosse or a La Carne?

Always receive top notch service from Ballas GMC. John Millenbaugh in the service department genuinely connects and cares about his customers. Thanks for always being there and the getting me a courtesy ride with Earl home today while car needed a little more time than typical for repairs.

We had started out at the Ford dealer down the street and they didn’t seem concerned with helping us at all. We left there and went down to Ballas.Greg and Zack were amazing. I’m so glad we went there and I will tell anyone who’ll listen to do the same when looking for a car.

I recently got in a car accident and my car cost more to fix than it was worth. Justin Taylor helped me get rid of my car, even though I owed money on it. Plus he was able to get me into a new car. He was very kind and understanding of my situation with what I could afford. I will definitely work with Justin again when we need our next vehicle.

My experience at Ballas Buick-GMC was excellent. My salesman, Randy Kaufman, was experienced, professional, and caring. Everyone I encountered from the lot to the signing table was patient, friendly, knowledgeable, taking their time to ensure I was comfortable through the entire purchasing process. I would recommend everyone stop at Ballas for your next vehicle.

I just leased my second vehicle from Ballas Buick GMC. If you want someone who will work hard to give you the best experience, Dana Kirk is your go-to professional. She knows the product like the back of her hand and she bends over backwards to make sure youre satisfied with your purchase. I love my new vehicle and I look forward to doing business with Dana in the future. Stop in and see her. You wont regret it.

Very helpful with insurance claim and very good service.

I have nothing but great things to say about the Sales department and Parts department. But then you Service department needs help. I was there for my first oil change and tire rotation. When my car was done the service person was in the waiting room to talk to someone else and as he was leaving he said my car was done. I went up to the desk to ask a question about for mates and was told I needed to go to parts for that. I asked where is my car and he just pointed it out there. As I turned to go to parts he made a point to say my car he out there like I needed to move it before I went to parts. I am in the customer service field myself and I do not treat my customers that way. For a first time customer that is not familiar with the dealership why cant you take 30 seconds to be kind and helpful. I will not be back for another oil change here.

I scheduled an oil change for my 2020 GMC Terrain. Although the wait was longer than I had anticipated they were finished exactly when they had estimated. Very professional and personable.

I cannot thank Ballas Buick GMC enough for their service. Keith Cousino, in the service department, went above and beyond any and all expectations! He had my back in a way that I’ve never had with any other dealership before. He was so kind and treated me with the utmost respect! I am so impressed by this experience that I have raved about Ballas to anyone who will listen. We will definitely choose Ballas Buick GMC for any and all service needs and when we’re ready to purchase a vehicle! Knowing that you have a dealership like this with an incredible service department puts the mind at ease when owning a vehicle! Thank you for all you do Ballas Buick!

They did not know how to apply my points to my service bill,tell me what good are the points if the issuer does not know how to use them!

Super excited about our purchase today at Ballas with Justin Taylor! Traded in our SUV for an amazing truck with all the “amenity needs” for a family that travels and hauls .... Justin was TOP notch from the beginning.... professional and down to earth! Never pushing ... listened to what we were looking for and we couldn’t be happier with our Silverado Trail Boss! Thank you Justin!! We appreciate your young professionalism... and wish you nothing but the best!Tony and Julie Turner

Justin Taylor was an awesome salesman! He made this long process very easy and fun. He was very understanding and listened to everything I said I wanted! Very impressed and satisfied with his performance and fun personality :)

Hi I’m Belinda Collier I went to Ballas Buick GMC to purchase a vehicle and Justin Taylor took hisTime to help device me. Justin answeredEvery question I asked him, along withShowing all the fancy details on my new2018 Nissan Rogue. Walked me throughEverything, I will be back to see JustinWhen I get ready to trade this vehicle inFor a new one.Justin keep up the good work on yourSales and continue to keep smiling with that nice pleasant attitude of yours.Have a Blessed Day and stay safe day

Everyone was so courteous and did everything they could do to get me in my new truck,new to me it was a 2019 but looked like new. They was only an hour from me but they had exactly what I was looking for and for a very good price.Thank you Eric

Staff was courteous, and my car was done in a little over an hour. I trust Ballas, because they have always treated me well and the service has always been very good.

Chad was an excellent sales person. Very informative and personable. He remembered our names and small details about our lives that was unexpected. He also didn’t pressure us into anything we didn’t want and he let us know he was working in our favor. I highly recommend Chad to help anyone in the market for a vehicle.

I had a great experience purchasing my car from Ballas Buick GMC. Eric Teel is a great salesman and great person in general. I came from out of state and Eric made sure the car was ready for me to view and test drive as soon as I got there. Ballas Buick GMC was very transparent with the condition of the vehicle and laid out all the charges In front of me printed out before making a final decision. Pricing and dealer charges were fair. One of the lowest dealer fees Ive seen. Fees were 1/3 of what a different dealer was trying to charge me a few days before. Overall I appreciated their transparency, fair pricing and great customer service.

The facility is very clean and the staff is very professional and nice. Thanks for the great service

Needed AC work and break pads. I did not price around due to time and trust and i paid for it!! I was claimed to have been given a discount but not true or anywhere in the receipt. It was the same price they said before the discount.With this in mind for my next appointment for the other AC part needed, I compared a pricewith one other shop and it was over $490 less expensive with very helpful service guys. They got me in the next day too. I was not pleased with Ballas after i told them the quoted price, brought in Ballas coupons etc trying to keep my business there. Nothing was honored.

The collision department did a wonderful job with my sons truck. They worked directly with the insurance company and the work was very well done. They kept us updated on status and Jamie at the front desk was always pleasant and professional. Would highly recommend.

Ballas did an excellent job repairing all the body work on my car. It looked like a new car when they got done. They also did service on my car and did an excellent job!

Fixed my brand new baby that had finder damage looks just as good as new! The staff was great! They kept me informed along the way and my car was fixed in a timely fashion. Great job!!

Had a bit of a wait for a part but considering the part would no doubt include a microchip its understandable. Once it was received I got the car back the same day. I was worried it would time more trips to get everything ironed out but everything seems to be working ok.

Highly recommend this establishment for your car work needs. Everyone was super friendly and they went above and beyond to help. Definitely was a great experience

Chad Finn was an amazing help. Got myself and my boyfriend into 2021 Buick’s that we are in love with. Went above and beyond with his hospitality and customer service. If you are looking for a Buick or GMC, I suggest you call and schedule with him. Highly recommend him to everyone!

My car was accidentally sent to the dealer by the towing company, and I normally avoid dealerships because they are a bit more pricey. I called ballas to see if my car was there and just to see if they could get it in sooner than my planned choice. They got it in that day and did the repair and gained a loyal customer by being super on the customer service game keeping me updated and informed throughout the process which was less than 36 hours start to finish.

My experience at Ballas was excellent the guy who helped me was Justin Taylor he is a great salesman he was very nice and helpful he got me in a nice suv for reasonable great price and I’am forever greatful anyone looking for a vehicle I highly recommend you go see Justin Taylor.

Amy Campbell introduced us to Randy Kaufman and all was smooth sailing from there! As a 33 year Navy family, we were in great hands. Randy was awesome! Professional, knowledgeable and Customer focused. Great teamwork.

As always, your people are very skilled, smart, workers. John Millenbaugh is outstanding! We recommend you to everyone.

Eric Teel was amazing! He was so helpful in purchasing the car, so prompt and to the point. Made the purchase go smooth and very timely. I will definitely put Erics name out for others. Thanks Eric!

Oil change and rotation was done before i could set down! Awesome job guys!

Thank you for the awesome work on my truck, she is perfect again. The staff was kind and kept me informed on the work being completed as well as assisting me with directions. The crew that did the work did a fantastic job. Great place to take your vehicle for repair.

The entire experience went very quickly and smoothly. I have nothing but praise for the entire Ballas associates that I worked with. The only negative comment that I can make is that the windshield washer reservoir was almost empty. This is my second Buick from Ballas and both times have been very positive. Plus, I have always had good service from their service department.

John is great and always goes above and beyond to help his customer

Great experience fast service I didn’t think I would get y car back so fast but I did they called and gave me updates and details of everything that’s as being done when I got my car back it looked brand new all over again

Tony Ramirez was my car salesman and he was absolutely amazing. I went in there with hopes of walking out and getting into a new vehicle and he made it happen. The whole process was quick and easy. They made it happen for this military family. We can now comfortably grow our family now and love our new GMC Acadia!

Thank you Justin Taylor for helping my husband and I to choose the right vehicle. You were very knowledgeable about the vehicle and honest. Any one looking to buy a newly used vehicle please stop by to see Justin. He is @ Ballas on Central Ave. strip.He is s the man to see for newly used vehicles. Thank you again Justin for doing what you do!

My salesman Charles couldn’t have been better. I was not available to go in person, and yet, he found me exactly what I wanted to get. My experience was excellent from beginning to end, and I would send all my friends to this wonderful place. I would also recommend you ask for Charles.

If I could rate -6 stars, I WOULD. I dropped off my car in for work from a collision. When I went to pick up my car the associate immediately tells me “your car is making a loud noise”. When I dropped it of it wasn’t making ANY noise. The repairs from the collision were basically cosmetic. Also not even 48 hours later my tire was sitting on the rim, same side as this mysterious noise. My tire pressure light was also on when I picked up my car and wasn’t like that at the time of drop off either. Needless to say they refuse to fix it and my insurance (Grange) isn’t that helpful either. I would have rather taken my deductible and traded in my car. This is thee WORST experience ever! I feel like a shade tree mechanic would have done a better job!!

I needed an oil change and was able to get my car in the day I called.. very satisfied with Ballas.

Dana has been our go-to salesperson for over ten years. We can always count on her to be knowledgeable of vehicle features and educate us without pressure. She helped us pick the perfect truck for our family.

Had my oil changed and tires rotated, Caleb was who took care of me and he was very efficient.

I recently bought a used vehicle from Ballas. First, were fantastic in getting me in the vehicle I wanted! Secondly, about a couple weeks after my purchase my check engine light came on, we took it into their service department. Caleb was SO HELPFUL and the whole department was through it all. I can’t say enough, how much I appreciated his help! I was without it for a month due to the engine work it needed. They also helped me get a rental. I would recommend both their sales and service department!

I took my car in for an oil change and tire rotation. They were very courteous and my wait was about an hour. The price was great too.🤗

Outstanding service in all areas of my new purchase.

Everyone is very cheerful and efficient; it seemed like I was only there 10-15 minutes and the car was ready to go (of course the car wash wasn’t working...).I couldn’t ask for much more than a discount on my next oil change!

I booked an online appointment but accidentally chose a week later than intended. Ballas was able to work me in and was great about my mistake.

I recently purchased a vehicle from Eric and my experience was awesome. Very easy purchase process. Quick. Fair trade-in value. Highly recommend.

John the service manager is always very welcoming. He even commented on the fact that I had a new vehicle and I had not seen him for six months at least. He asked if I would want them to rotate the tires. But after looking at the vehicle mileage told me they didnt need it. Good service all around and I would recommend them to friends and family.

1st oil change at this dealership. Great experience, in and out, and fulfilled my GM vehicles maintenence schedule. Thanks !!!

Everyone made it a very pleasant experience. Extremely helpful in choosing the right vehicle for my needs and then purchasing it could not have been easier. I also felt that the amount they gave me for my trade was more than fair. I was amazed at the time they took to explain everything to my satisfaction as well as answer my every question. So helpful as well as thorough!

Just bought my third vehicle from Ballas and LET ME TELL YOU, this is the BEST place to buy a vehicle. Always have the best experience here and feel like my business is genuinely valued. HUGE thank you to the Justin Taylor. He always works extremely hard for me and doesn’t do the whole tacky car sales guy thing when I come in. I highly recommend asking for him if you’re looking for a nice vehicle. I will ALWAYS do my business here thanks to him!!!

Extremely satisfied with the guy that fixed the dents. Happy you have him available for such issues. Dave the body shop manager was very helpful and took care of everything in a timely manner!!Thank you!!

Ballas Buick on Central wonderful job but they happen to break my rare view mirror but they said theyll fix it other than that did wonderful job

Service advisor John helped us, what a awesome guy! thanks for taking care of our baby. (2020 Silverado LT)

My first 2 oil changes were supposed to be free since I bought a vehicle from them. However, the service was great.

I have a 2021 yukon denali XL computer went outSUV has only 2367 miles on it. GM Cares towed it and cut both rear tires and ruined the rims. SUV sat at the dealer for a month before i got it back and it is still not right. Manger said it is drivable so bring the loaner back. we will call when we get the rest of the parts. it is now 8-6-2021 two months later and still no call to finish repairsthis is not right for what i paid for the SUVParts should be taken from a SUV on the lot so i have my car performing like it should

THANK YOU!!!They had my vehicle fixed the same day I brought it in after other dealerships had my vehicle for over a month and did not even order the part!!! Would HIGHLY recommend doing business HERE!!!

Ballas is awesome! They did what they could to have me drive out in a car that day! Wonderful experience! Big shout out to Justin Taylor!

Justin T. was a great salesman. Helped me find the right vehicle. 5-star for salesThe only downside was it took over an hour to get the vehicle after paperwork was signed, resulting in the 4-star rating.

I took my previously purchased 2013 Buick Verano in on Friday 🌄 morning, August 13,2021. My appointment was with Eric Teel @ 10am. I chose another Buick namely an Encore. Within a few minutes Eric professionally worked with Zak Teel the Finance Manager, and not only got my financing squared away but also saved me 10% off of. My former Interest rate!!These 2 guys are Godly men who helped me for the 2nd time within a 3 year period. My loyalty lies with BALLAS BUICK GMC. ANY OTHER DEALERSHIP IS SECONDARY IN MY BOOK!!!

I arrived at Ballas Buick service center at 9am .I was greeted and met with John service advisor very professional greeted and went over my service orders. I was out at 11am. All was done. I was very satisfied. Thanks

Greeted immediately and dropped car for an oil change and tire rotation. They called me soon after and picked it up with ease. Thanks!

Justin Taylor was an incredible salesman! He treated me and my mom with patience, respect, and great customer service. I Will be recommending him to everyone in Toledo, OH who needs a car!

I was searching for a new 2021 AT4. There were not any dealerships around me that had what we were looking for. We did a search on GMC and found one in Toledo at Ballas. I called the dealership. Randy answered and the rest is history. He did an amazing job! Very easy to work with, was easy to get in touch with, and made purchasing a vehicle hundreds of miles away very easy. He then had the car delivered to my house with a nice surprise in the back seat (a huge bow). I highly recommend this company. If you need a great salesman Randy is the man to call!

Chad Johnson was so helpful and friendly... an awesome guy and went above and beyond to get me into my new vehicle. This was a great experience and more like 10 stars! 😊

Great service at a fair price. John in service was on top of things. Their oil change prices beat the quick oil change places. Next time I need service it will be going here.

Chad Finn at ballas is wonderful. There is never any pressure to by a vehicle. The staff is so helpful to make sure that all my needs are taken care of.

My vehicle was stolen and totaled by criminals in less than 24 hours. Justin Taylor took excellent care of me. He is very knowledgeable and will help you get what you want. I wanted a dark blue GMC Terrain and he found me one. Justin goes the extra mile for his customers! And he made sure to find it by the time my insurance paid the claim. Thank you Ballas for your wonderful customer service! And thanks Justin Taylor for all your hard work!!

Brought car in for oil change and tire rotation. It was all done inside a half hour and washed as well. Advisor was polite and efficient. Planned on using this dealership but will for now.

Warranty work performed. Took a few days to get done. I had to keep calling to see when it would be finished.Better communication needed between customer and service writer. Very friendly.

We drove from Cleveland to buy a specific vehicle. I spoke to Randy Kauffman over the phone for 2 weeks. He kept me informed on where the car was and when it could arrive.Very professional dealership. Extremely satisfied! All the banking was done, vehicle was prepared, washed, before we arrived. It was very quick and painless to finish the deal and be on our 2 hr way back home!My wife is very happy with her surprise gift. Thank you to all of Ballas staff!

Very nice ppl. Take very good care of us

Randy Kaufman took care of my new car needs, he was very knowledgeable and very helpful during the process.

Great service! Most people in sales are pushy but Justin was the complete opposite. He steered me in the right direction😉 Go ahead and go get you that car you deserve, because I absolutely love mines!

Had a fantastic experience. Sales consultant Justin Taylor was excellent. Very sharp and knowledgeable about the cars on the lot. Easy to talk to about what I wanted. In addition, he was able to answer all questions. Definitely recommend to anyone in the market looking for a car!

Dana was absolutely wonderful to work with and her product knowledge was top notch. She answered all my questions and worked diligently on the numbers to get me into the truck I wanted. I would certainly purchase another vehicle from her and Ballas!

Great experience with Tim Gladiex and Derrick

Made an appointment for oil change, tire rotation, and check brake fluid level and wear. Asked my salesman, Derek, for help with redeeming rewards points from GMC. He printed off a voucher which paid for my service bill. Everything was completed including a wash in 45 minutes. Good visit!

Very smooth experience buying a used car at a very fair price.

Absolutely Wonderful!!!!!! Very professional and $ conscious for oil change/tire rotation.

This place is FAR SUPERIOR to Cronin Cronies GMC and the Perrysburg “auto-mall”. I had Keith as my service rep, and the dude was phenomenal. The Cronin Cronies charge $250 for a diagnostic fee, while Ballas charges the typical $100 with superior communication and service.

I loved Ballas GMC the people were so nice,and I m enjoying the new car!0😍

Ballas Buick is the best! My family & I get all our vehicle purchases, new & used, and service there! They consistently go above & beyond & have also helped me with accessories, detailing, tires, tow hitch, whatever is needed! So grateful to Ballas Buick for keeping me and my family safe, (Toledo resident since 1992)

Efficient, professional, friendly personnel; verified warranty coverage; repairs completed quickly; car is running well

Service center was great for a oil change, parts department was great, went to get in my truck after it was done and there was a big ding in my drivers door its so bad they have to paint the whole door . Very disappointed that whoever did it didnt even tell anyone. Had a good day going till that happened.