Amazing customer service. I was in the market for a new laptop and Donovan was very informative and polite, He was beyond helpful explaining the differences from one machine to the next it was a very pleasant experience and would highly recommend this store

Great experience! Donovan actually listened to my wants and needs before advising me on the best choices. Give him a raise!

Always a great experience at this store. Ive been shopping here for 20 years and will continue to do so. Ive purchased everything from TVs, dash cameras, to our household appliances.

I love best buy, especially for my Verizon cell phone purchases, always professional, and they go the extra mile with screen protector installs, I previously went to a Verizon corporate store and it was the worst experience I ever had, I kept asking them why they dont do things that best buy does for there customers and one of there rude workers looked right at me and said maybe maybe you should leave and go buy your phone at best buy, so rude, best buy will always get my Verizon business!

Yet another great in store purchase. Lots of associates around to help. Very knowledgeable and friendly. The store was clean and my check out was quick.⭐️⭐️⭐️⭐️⭐️

Would be 5 stars but had to dock one for the lack of staffing. Pay your employees a wage to where they want to come to work. I bought a TV from someone who worked in receiving because there was nobody in home theater. They were very helpful even though they werent fully aware on how to work the system. Delivery was prompt and quick.

10/12/21Needed a white dishwasher. Drove down from Monroe Mi. Soonest I could get one in Monroe was August 2022. Ordered and it will be here Friday. Salesman very helpful. Could not have made the whole process easier.

I have not been to best buy in years. I came in just about closing time and they took the time to help me. What i was looking for was not in store but they took the time to find it online and order it for me. Was thinking that was cool of them to do that for me like that .

I was greeted very nicely when I went in. Lots of employees standing around talking to each other and in their phones. Quite a few of them walked past me while I was looking at what I wanted to purchase but nobody asked if I needed help so I left and did my own research online. I decided to order the item from Bestbuy and let them deliver it to me so they could actually do something for me.

Purchased my TV on the website and set it for pick up. Was ready well within the hour they promised and the gentleman that loaded it into the truck were very pleasant. Great experience

I went to buy a Bluetooth for my truck. Gentleman by the name of Justin helped me pick out the right one. Super nice and very intelligent. Thank you Justin

Great service, New phone upgrade done in less than 20 min. Helpful staff and good pricing. They price match Amazon too!

Almost alway happy when I leave this place. But today I went in to buy a new Galaxy watch 4 . And stood around for almost 40 minutes no help So I left I am very unhappy.

I normally avoid Best Buy because staff always seem to busy to stop and help you. This trip William took the time to help me with everything. I got exactly what I needed. He gets 5 STARS!!! Thank you William

Decent selection and excellent service if you know how to ask for it. Could use slightly more and more proactive staff.

I practically live in this location! They’ve always got plenty of staff available to help you out with any questions you might have. Over the past 6 years I have truly spent thousands here because they always seem to get the new tech in before everyone else.Friendly, attentive staff goes a long way... especially when stopping in so frequently! 👌🏽

Found exactly what I was looking for and still had employees checking in to make sure I was good..helpful without being pushy.

Alex, our sales man, was sooo helpful in guiding us to choose our laptop. He was very knowledgeable, didnt rush us, and treated us like any other salesperson. Thank you Alex from best buy! 5 🌟

I wish they would do something about the scalpers at the GPU drops. I was lucky enough to get a card this time but you see people like this guy bussing in a bunch of people to stand in line and it makes me sick. They all walked in together, they each got a card, one person paid for the whole thing and then went outside and handed each one of them $100 bill for their time. Look for these cards on ebay, Facebook Marketplace and other resale sites. People blame the miners, its not the miners, its scalpers that cause GPU shortages.🤷‍♂️

Employees were upbeat, helpful and kind! Pickup was fast and convenient with a no hassle exchange. I got a great deal on headphones ($90 off!) Heck yes!

They had what I wanted. Now I didnt have to worry about Amazon leaving it on my doorstep.

Just like any other Best Buy ! Usually has what I’m looking for great friendly help

They were very nice in price matched GameStops price on a video game I wanted to buy. Thank you Best buy

In and out associate was very knowledgeable of what I needed and its working out great!

Very frustrating experience trying to pick up my grandsons e reader. They dont have a phone and the app wasnt working. I couldnt go in as I had a carful of kids and dogs. Happily an employee leaving work volunteered to go get it for me. Ive never heard of a business without a phone, as explained to me by best buy customer service.

Perfect got what I needed at a reasonable price.

Great people, easy in and easy out just the way I like it.

Customer service was the BEST. Helped me find what I needed and even helped me decide on WHAT I needed. Thank you all again🙏💯❤🔒

In-store customer service is 100x better than if u have to call in, AFTER they get their money! Stove showed up bent in 2 places, TV showed up & the remote doesnt work. Return transactions experience was HORRIBLE!

Wanted to buy a Marshall blue tooth speaker could not get help they were all gossiping and making fun of customers at the welcome desk. Ill spend my 300 elswhere

Good place. Friendly helpful staff that helped me find some parts for my phone.

Great experience with Best Buy. Used the Home Advisor Service and Chris was very knowledgeable and helpful. Consequently I ordered a new surround sound system.

Haley was a huge help for me. She showed me exactly where my requested items were and was very knowledgeable.

Friendly, helpful staff. Greeted nicely when we walked in and someone helped us find what we needed. Quick check out.

Not so great prices. Out of stock on many items. Staff is disinterested in customers and cant answer basic questions about products without pulling out their phones and looking at the website. Not knowledgeable about basic details. Bad shopping experience. Best buy elsewhere!

They have a great variety of merchandise. Always friendly and helpful, I like it .

Was looking for a small pocket camera and all they had in stock was like $800 and up. I did not want to wait for a few days for them to order it.

I dont recommend any of thier Samsung washer or Dryers they are all junk and refurbished Samsung makers treat consumers horrible! They are lucky I still continue to use thier cell phones they are crooks! Insurance is a waste. They are horrible with customers service.

Great service. Love my laptop

Pretty good service. They had exactly what I was looking for but wasnt offered an extended warranty which I regret.

Great place for phones and TV and more

I picked up my purchase with the wiring harness, dash kit, 4 gage kit etc and the set up for steering wheel controls werent anywhere in there. I still want them them but other than that its a nice deck. Sound quality vs original is no comparison. Hooked up with stereo system and does the job I want.

Wonderful staff that went above and beyond to help me find the exact speaker that works best for my needs. Prices are pretty okay but the workers are what really made the trip worthwhile.

I phoned to check on the availability of a small appliance, an associate located it. I paid for it and I was out the door within 15 mins!!

Great customer service in the car installation dept.Update - I returned to purchase home appliances & a TV. We had a great experience with Subid. He provided us with Great customer service and was knowledgeable on bundle offers! Thank you Subid! We will be back and well be looking for you!Who would have thought Best Buy when thinking about appliances? Now I do!!

Went in for online pickup order...very fast service

Got just what I wanted, in & out in no time. Cashier was friendly too.

Best fast charger Ive ever had. Charges my Galaxy Note super fast, its worth every penny.

The best buy worker in electronics didnt know a lot about how to hook up the toslink I bought.

Ordered online for pick-up worked flawlessly

For appliance help ask for Justin, this young man made purchasing well worth the buy. Extremely helpful and took his time to find the best deal.

Our return was quick and easy. Great customer service

I have a protection plan on a tv I purchased yet after several calls nobody can help me. I was told geek squad doesnt service my area and I live within a mile of the store. Feels like I got scammed into purchasing the extra protection

Very friendly employees. They didnt have what I was looking for. Prices are OK. Will go back at a later date.

Its a best buy. Staff was polite but the stock felt kind of sparse for how spacious it is.

I would have given it 0 stars if I could have. I recieved a satellite radio for a Christmas present 12 years ago and the Monroe Street, Toledo, Ohio store (the store where the radio was bought) installed it. During those 12 years the store switched it from the first vehicle to my current vehicle.I am trading in current vehicle for a new vehicle on Thursday and I attempted to make an appointment to have the radio removed. The automated menu was nothing more than an endless loop of automated menus that did not let me talk to a human. I finally drove to the store to make an appointment in person.The salesperson at the store told me that I BestBuys computer system would not let me make an appointment unless I had a BestBuy account! 😱!! I told the salesperson that I was not going to open an account; BestBuy initually installed it and subsequently reinstalled it in the current vehicle. I asked to see the Store Manager and received the same song and dance from him. After threatening to complain to the press he finally was able to make an appointment without me having an account.

It took 10 minutes for someone to help me. but help they did. I ended up not buying anything because we tried a product that I already owned and it worked beautifully. As long as you have patience. This is a good place to shop.

Great deal on a great TV and good sales associates

It wasnt busy. I walked back to the dept I wanted. Got waited on right away. Best service ever

The sales man that helped us was extremely rude! Told my husband that the TV we were buying was under par to be considered mid range. And this was by far not one of the cheap TV that they have there. Then I bought the sound bar that they have set up for display on a $3000.00 TV that I bought to surprise my husband was not good enough to go on the said under par TV. Then argued with my husband over the TV fitting in our car. Which it did my husband had did his homework. Just was not a good experience over all for a company like Best Buy! I did return the next day to grab something else we need and the young lady that helped me was wonderful and after telling her what happened the day before she was very apologetic and wanted to make sure I knew that it was not company policy to treat anyone like that!

Had laptops on sale. Didnt have the one I chose in stock. I asked if I could purchase the floor model. Was told I couldnt because others couldnt see it and order it if it wasnt on display. That made sense until the salesman went to order it only to find its not available. Cant order it now or ever. So, I again asked if I could purchase the floor model since it cant be ordered. His response, The answer is still no.I left, went home, and ordered a 2021with more options and 32Gb memory for less money from Amazon. I also purchased 4 years of full coverage insurance for repairs and/or damages for $150 with free shipping. Cant even get 1 year through Best Buy for that amount.

Everything u need electronically. But prices getting out of hand and $200.00 for a membership REALLY!!!!

Their very helpful when I went there. They were on their ear peices asking everyone working there if they can help with my problem bc they didnt know how

Good experience seeing all the store has.

I would not recommend their real time delivery option. Neither the store nor support can tell me why the verifiable order is not being delivered on day 2. Both just said to contact the other. Wouldnt change to curbside not cancel order. Information was not in anyway concerned that no one could offer any support or resolution for an essentially $1,200 order.

It’s a pretty good place to get electronics at. It’s just your normal experience if you know how Best Buy’s are.

Ethan was patient with me (I had to take several biz calls). He looked up a product for me and was very informative about the product I needed. Ethan rocks!

Staff really helped me to find a home entertainment center, which met my needs.

Purchased a great unblocked phone

Friendly, helpful folks here.

Look at my computer explain the situation gave me the best advice thx

I needed a auto stereo installed the guys in service went out of their way to fit me in. Ive been bumping ever since!!thanks a lot fellas

Checking on prices and staff was very helpful.

The guy that greeted me at the door was very helpful with my online order.

Did not have any of the new Samsung Galaxy Tab S7+ in stock. But they ordered it for me for home delivery. Very helpful staff.

I always love supporting my local best buy. The staff is always super friendly. Although it can be hard to find someone that has more than average knowledge on whatever product youre interested in. This is especially apparent in the computer section. They care enthusiast level PC products, but rarely have enthusiast level knowledge of said products.

The staff was all kind, theres always someone to help you out and it was easy to get in and out.

I miss the gamers club, but they still got some sweet tech.

Customer service was great and assisted with my needs. But the experience is severely effected by the stocking/inventory scarcity. Many options are unavailable and detracts from great improvements such as digital e-ink price cards on the shelves, etc.

Had to wait @ Geek squad counter but he did apologize & was helpful

Was really disappointed they used to have a really good movie selection I cam in to find a hard to find movie for my daughters birthday they hardly had anything and said they dropped 80 -90% of the movies they carried

Great place for your computer and appliances needs. Staff works incredibly hard to meet your individual needs.

Very kind staff and found exactly what I needed without a huge wait. Enjoyed the experience

Went in to fix my watch, had the warranty and got a new watch no problem

Easy Setup

Staff was quick and helpful.

Went to go look fir a printer. I was wondering around for about 15 minutes trying to find someone to help me. No one greeted me when I walked in and no one e came up to me, to see what I needed. It seemed like they were trying to avoid me! I walked out!

Was having the usual Buckeye Internet issues. Went to this Best Buy and James gave me some great ideas, then had offered a free in home consultation with Courtney after pondering each idea. I had her come out and take a look at our setup and was pleased that she offered a few options, one cheaper and one a bit more than the one I looked at in the store. She had the knowledge and experience to vastly improve my speeds through a mesh network. Props to both for their honest help!

Nearest best buy to Adrian, love it here

Had a problem with my Phone and the Geek Squad took care of it for me.

Ok store was clean. Not much in there

Best buy employees are great at helping solve problems and they answered my questions and resolved a purchase difficulty I had. Definitely recommend the Monroe Street store. 1 happy customer.

Amazing store with amazing customer service i never had a problem with them and they have been fair to me for over 10 years I shopped with them

The associate was very helpful. He found what I needed and set everything up for me.

Excellent I got help right away in and out 5 stars from me

Fast, friendly service. Placed my order online the night before, arrived when the open, walked in picked up my item and was out the door.

Very polite customer service, no waiting in line was in and out.

The chromebooks specialist was very helpful.

I went in looking for a 1-$200 tablet, they showed me 3-4 tablets, in the $500-$600 range, none in store, can get shipped in a week or two. after a comment from another staff member, I realized there were more less expensive options. in the end we got a $99 Samsung 7 inch tablet, but make sure to ask for all the options, or you will only see the most expensive ones.

Very helpful, and acknowledged about products.