Very nice staff, brought in champagne glasses that needed engraved for a wedding and they did fantastic work and only took an hour and a half.

The staff very helpful.

Very sweet stuff very helpful staff they always provide appropriate gift suggestions and very prompt in returning completed products

I have found them very helpful in suggesting appropriate gifts for my family and friends. They have many great ideas for the text to personalize gift items. Its a place where I have confidence in my purchases.

Lydia helped me in selecting special gifts to make everybody in my family happy! Thank you!

We go here about once a year for our gift needs. Love the work even if I wish there was more choices.

I want to order a watch case for my husband. I went to the shop and talk to the staff. She told me they can engarve in an hour if I pick up something there or I can place an order online. So, I placed an order. But the website does not show the progress or estimated time. I called to the store to see when the product is ready at 10 am. A girl picked up but seems like they did not even see my order. I make sure she found my order and ask her when it will be ready. She said it will be ready soon so I believed that. I stopped by there around 1 pm. The staff said my is scheduled for 2 pm pick up but she can actually put mine on priority. I saw their both machines were empty. They even told other lady who purchased products there and told her engarving will be done in an hour. She told me it will be done in 30 mins. I went back there at 1:30. They even did not start it and something else was machining. I asked her then they said you are order was for 2 pm so come back in 30 mins. Since I should go back to work and was so upset that they did not fulfill what they promised several times, I just cancled the order. Overall the staffs got some attitude and rude.Yeap, it was memorable. I got my anniversary gift from somewhere else. It was much affordable and keep its time.

Called to get 4 simple name plaques... can I send you a photo? oh sorry we dont have an email cant do anything with email, we only get emails from corporate. After speaking to the lady for a few minutes, the Girl that answered the phone ended up giving me her personal email so I could send them something to be engraved for pick up. She said, must be paid for before they would engrave. I said no worries, can I pay with a credit card. She said no we dont do that over the phone..... wow .... really, please step into to the 90s... drove over and of course, we dont have that size ..

Very kind assistant. What I ordered came out perfect.

No help...I was ready to buy and walked out. Staff is not attentive...

Called to ask a question about engraving for something I planned to get this afternoon. A woman who identified herself as Nicki answered. After she snapped at me to speak up twice I decided this wasnt where I wanted to spend any of my time or money.Terrible customer service - thats the only Thing Ill Remember.

They have a knack for not being able to center text

THE BEST