Could not be more happy with the care and service that I got at Vista. The doctor and staff were wonderful. I was in and out quickly, with pricing that was easy to handle.
Unhappy with my prescription. The issue has been expressed with no solution. Waisted my money and time.
I have to say that the eye exam you receive is excellent, best I’ve ever had; however, part of the exam they do is not covered by Medicaid, and most likely other insurances, and they just slip that $39 in there at the end. Unfortunately, the opticians you see after the exam to pick out your frames and lenses can’t seem to take the measurements properly for placement of bifocals and especially trifocals. This year they had to remake my glasses as I couldn’t see out of the bifocals, and last year they had to make my glasses three times! Then they had the gall to want me to pay an extra 50%! They finally squashed that, but I had to pay to upgrade my frames to accommodate the bigger lenses needed to have enough room for the trifocals; they should have known that ahead of time! Between the fiasco last year and this year, I will never go there again, and neither will my family. All this place wants is your money; they are very expensive!
We have been going to Vista Eye Care for many years. We just went for our annual exam and they have their practice perfectly streamlined. Everyone was very friendly and helpful. I really appreciated the fact that our doctor took the time to explain everything with me and my daughter, we didnt feel rushed at all.
Unresponsive staff. Needed a trial pair of contacts before travel, my prescription is 4 months pst due. They told me that I since I only purchased 6 months- I should have been back by now. Punitive much? Won’t be going back ever.
Love this place! My wife and I experienced nothing but complete professionalism on our visit! Everyone we encountered was friendly and super knowledgeable which made the whole process run smoothly! Dr.Wong went above and beyond to get me the right lenses prescribed while Brian was key in helping me find the perfect frames! Between the awesome personnel and great deals I will most certainly recommend this place to any and everyone!
Vista Eye care is AWESOME! Dr Abert is very personalable! He really takes an interest in his patients! And Anthony, in the optical department is the very best! He has been working with me for a few years and knows just what I like!I would highly recommend them to anyone!!
Very long wait and did not take insurance but did not reveal until end of visit. So frustrating and poor customer service.
I been taking my oldest son here for the past couple years and Myself for a year and now my youngest had to take him for an appointment for the first time he is 4 and I feel like they don’t have patience when it comes to kids, the medical assistant was good though. the glasses specialist at the end when my oldest was picking his glasses I caught him rolling his eyes because my 4 year old was moody because he got his eyes dilated and was anxious about his check up and this same guy raised his voice at my son when he was 2 a few years he was trying to touch some glasses but didn’t even get to the point of grabbing me as a mom I was trying to control my kid and wouldn’t let him do that, I never reported it let it slide in my opinion was not professional. One receptionist she was good got up and tried to help me with my 4 year old to calm him down so he can get his last check before deciding if he was gonna get glasses that was nice. I am done with this place won’t be taking my kids or myself here anymore don’t feel like this place is for us. Also had to pay for an eye test for my kids that I was not aware I was gonna pay, thought insurance would cover.
Vista eye care is so welcoming and very professional. Dr. Brian Albert is awesome, so patient as I been to other eye doctors and they get inpatient because my eye sight is so bad... Dr. Brian Albert was so professional and down to earth.
Been going here since I moved to CO 5 years ago. Love this place and everyone there is friendly and helpful.
The staff was very friendly and helpful, easy to understand and patient. I felt like they were very thorough and efficient. It was a very pleasant experience.
I would recommend Vista Eye Care. I have had a positive experience every time I have used any of the doctors there. I recently had an eye emergency and they were able to see me within an hour from my call. I feel like they truly care and have great “bedside” manners. They are also taking precautions to help prevent the spread of COVID-19 by wearing masks, disinfecting machines, and having you wait in your car until your appointment and then they come out to get you, helping to minimize the time spent inside the building. Glad to see them being proactive while providing care for those of us who have eye issues.
My first pair of glasses did not fit right so the owner/doctor did not hesitate to make sure I was satisfied and got me in a new pair of glasses with no questions. Great customer service.
This facility is always friendly, helpful and caring. I never feel rushed and all of my questions are answered before I leave. I have 2 small boys and they are never afraid or nerveous. the doctor explains things on their level of interest. I highly recommend this facility
My 22 months son poked my right eye and i was so much in pain that i could not even open my both eyes! My husband called vista eye care and they immediately made an appointment for me! They took care of me so well and my eye was healed within two days! I would definitely recommend this eye care to everyone!! The staff are so friendly and helpful! The lady doctor I first met is awesome! ( don’t remember her name). They take care of patient health and hygiene so well in this pandemic situation! Loved the service!
They text me for appointment reminders then you text back when you have arrived and they come get you at your vehicle. Their COVID protocol seems thorough. Dr Swenson is very nice and very knowledgeable. It can be a little scary dealing with eye issues and Vista does a great job in calming those potential fears.
Staff needs to improve their customer service and better communicate with patients. Dr consultation it was ok.
The professionalism of the staff is great. Everything was explained before it was done. The cost was a little higher than I had anticipated but Progressive lenses are more expensive. The office space is calming and organized. It was a very pleasant experience.
Worst place, I barely started coming here and started off with no issues. Then my daughter broke her glasses. I called for an appointment to come in and just get a full replacement for glasses. Welllll that did not work out at all. They apparently didn’t understand. Waited two weeks for new glasses to come in and then was told they only had the frames. Then they proceeded to want to charge an additional 400+ dollars for the lenses. Which now I have already paid 150 from the previous visit to another 400+. What a joke! All because they can’t communicate or understand?
My son and I had an appointment at Vista Eye Care yesterday and everyone there was AMAZING! From the kind woman who came to snag us from the car and took great care of us, to picking out glasses and chatting, and Dr. Pedroza was great as well and explained everything! Everyone was patient with my son while we waited for his eyes to dilated, who is 5 and FULL of energy!! For being a long trip at the optometrist, I dont think it couldve gone any better! We appreciate Vista Eye Care for their generosity and great care!
It was our first visit at Vista eye care, Really great and wonderful experience, Our appointment was with Dr Diana Wong she make us very comfortable and shared complete detail. Thank you all the team for great care
The staff was so kind and friendly. The facility is extremely clean and picking out glasses for my 7 year old was so pleasant with the gal working. After trying on 6 pairs, she actually suggested this beautiful pair that was our keeper!
I’m really disappointed I paid close to $500 on my glasses hoping they would be good quality but I’ve barely had them for a couple months they get scratch’s so easily and they are loose sucks I was hoping to have these glasses for a while.
Most amazing staff Ive ever encountered! They were very patient and helpful with my Eye care needs. They made me feel comfortable; took their time to give me the best frames! Super friendly!
Very well ran with an awesome staff.
I had an eye injury on a Saturday afternoon. They were able to accommodate me. They were very helpful, friendly and professional.
Im post op cataract surgery and have some concerns, so I saw Dr. Wong. She knows a great deal about cataracts and potential post op issues. She very thoroughly examined my eye and answered all my questions. Shes very kind and compassionate. Id see her again.
Great place, high quality eye care. They offer financing. The place is clean and organized. Wide variety of styles in glasses. Excellent customer service. In take applications can be done digital before Appointment making it a smoother more enjoyable experience.
The staff is always so helpful and the doctors really listen. Soo much better than those cheaper places Ive tried. I absolutely trust them to take care of my eyes : )
I have been going to get my yearly eye exam at Vista Eye Care for the last 2 years. They are organized and professional. I recommend this company and think they do a good job.
Anthony over here has taken care of my eyes for 3 years. The folks are great, helpful and friendly! I make a 40 min drive to get over to them 4 times a year. Best place I’ve used
Very clean and the team was very professional. This was the first time I used someone besides Kaiser because of my job. Now the next thing to see is how the Sun Glasses turned out.I picked them up yesterday and WOW, they are beautiful and I can see when I am driving or just being outdoors. They did an awesome job on my sunglasses.
Friendly, helpful staff. Great selection of frames. Got my glasses a lot quicker than I anticipated!
The staff at Vista is Great! From the front to the back..everyone was knowledgeable and friendly.Love Dr Swenson! I would definitely recommend Vista!
Very thorough and professional. Attentive to my questions and concerns regarding my eye health. I would highly recommend Vista Eye Care.
This place is horrible.. I was a patient for 6 years, I’m done getting ripped off and done dealing with these people who don’t know what they are doing. But be warned their staff will call and harass you after hours using blocked numbers they apparently like to use patients personal information while drunk dialing.
Sherrina was great at helping me pick out glasses. I wanted something that stood out a bit and was fun. She selected some great frames and I ultimately ended up with a pair that she chose. Anthony was helpful as well on deciding on my frames. Really appreciate their input and listening to what I wanted in frames
My wife scheduled an appointment online, received an email confirmation for the appointment, then had a receptionist call her to make her annual appointment. They had no record of the appointment she made online and that time slot was not even available. Pushed her out two weeks. Full disclosure: they offered her a free set of contact lenses to get her through. I was going to make an appointment, but their hours make it nearly impossible for me, someone that works 9-5 weekdays, to get in for an appointment. We’ve had other scheduling irregularities in the past, and my wife is too nice to them. I’m done. They apparently could take me or leave me, and I’m there, too. I’ll find someone else to give my business to.
Ive been a customer at Vista Eye Care since they opened their doors. I have always had a pleasant experience and they treat their customers well. They also have a great eyewear selection for glasses and sunglasses. I love my new glasses every time I get a new pair!
Great doctors, but extremely poor customer service. Two years in a row I have unknowingly placed an order for backordered contacts and two years in a row no one alerted me to their backordered status until I called them to ask where the order was. I recommend the doctors here, but would recommend purchasing your contacts elsewhere as there is zero follow up on part of the technicians.
My kids and I recently met with Dr. Wong for our appointment. I will be requesting her for all our future appointments, as she is very friendly and thorough. She also took a lot of time to explain her findings and even pointed out a concern I had with my eyelid that previous doctors didnt give a second thought to even after I mentioned it. She was very gentle and patient with my kids (5 and 2) and was able to get them to engage with the exam.
The staff at Vista Eye Care is Top Notch! It was very easy to make an appointment and I only waited a few minutes to be seen by the doctor upon arrival. The staff is very patient and explain each test that is done.The Doctor took the time to answer all my questions. It was very easy to find frames I loved with the huge selection that is available. My glasses were available for pickup the same day. I highly recommend going here for any eye care needs. I will definitely go back and will send all my friends and family.
Although masks are not the most comfortable attire to work in, I really appreciate that the staff are wearing their personal protective equipment among the other safety protocols being demonstrated. They are always friendly and the wait times between departments are reasonable.
We just switched from our old provider over to Vista Eye Care this year on the chance suggestion from a friend. I am so glad we did.The experience was top notch from the moment we set up the appointments, to walking in the door each time, to seeing the doctors and staff, and getting fitted with our new eye wear.Vista Eye Care was able to get all 6 of us in for appointments in a short amount of time. Everyone received personalized attention, they didnt hesitate to answer all of our questions and provide direction with coverage and selection.I will happily recommend Vista Eye Care to anyone, as long as they like ro receive great service and attention.
Very pleased I wasnt satisfied with the bifocals I thought I wanted and they took them back no hesitation. I upgraded to the progressive lenses. They even gave me a discount and I love the progressive.
I was very impressed with the Drs and team - the tests were very thorough and on time (much appreciated) - my new glasses are awesome too! Thank you!
My 2 1/2 year old was seen in the ER on Sunday and we followed up with Dr. Wong on Monday and she was amazing! We had a rough go in the ER the night before, and I was nervous that we would have a rough go in the office as well, but Dr. Wong was soooo sweet and so great with my daughter. She made us both feel very comfortable being there. The girls at the front desk were also super sweet and nice and I really appreciate them being able to get us in so quickly.
Staff is very friendly but my 1st time there the eye doctor seemed very rushed she didnt get my prescription right at all and on top of it she didnt tell me or ask me no mention at all that my insurance did not cover an eye test she performed. They never got my eye glasses prescription right and I got tired of driving there over and over and over again and for them to tell me it was the best they could do and I would have to pay more to get it right. I spent over a thousand dallors there to get glasses that are not even right. I got my glasses back bent and had them try to straighten them back out and they still are not straight. I told them I wanted to keep the contacts I was in and the same prescription instead they had me try another pair of trials with a different prescription Im not happy with. So now I have to pay for another eye exam at another facility because my whole experience with vista was awful when it came to my prescriptions they just cant get them right. So I wont be back. And now Im stuck with glasses i can half see with.
Dr. Abert is the only conventional doctor I actually enjoy visiting. He takes the time to listen to me and explain what he sees. He is super friendly, easy going and fun. I would recommend him and his fantastic staff to anyone!
My husband and I just moved to Denver in the recent months. I found myself having some issues with my right eye and needed to find an ophthalmologist in a hurry. Looking through the list from my insurance company, I called the first one. Tried couple of times and finally, a lady answered.. However, she said she could not set an appointment for me at the time because it was lunch time! Well then, I called Next one on the list, Vista Eye Care. So glad I did. The front desk lady was extremely gracious and helpful. I was able to see the doctor in the next hour. The facility has state of the art equipment and everyone working there were nice and efficient and my doctor was very nice.Yes, I will recommend this place to anyone who needs eye care.
Excellent experience! Best eyeware location Ive been too.
Everyone was super friendly and helpful! Glasses pick up was super easy - I didnt even have to leave my car.
Staff is friendly. Everyone is very skilled and knowledgeable. Doctors go above and beyond to make sure your eyes are healthy.
Dr. Abert is an upstanding guy. He is compassionate and tells you what’s happening with your vision. My three sons and I drive over an hour to continue receiving his meticulous and courteous, timely care. 5/5 stars!
Everyone was super nice and helpful. They are also taking the necessary precautions to make sure everyone is safe and healthy!
Fantastic staff and optometrists. Great bedside manner. They were very friendly and knowledgeable.
I have been a client of Vista Eye Care for about 10 years. The reason is their continued wonderful customer service, their help, care & concern!
I had to get replacement glasses after an accident left me without anything, and I cant drive without them. Vista worked with me, and she they had the lenses, I was able to get my new pair the very same day. Thank goodness for the team there!
This place is awesome! Its easy to browse the the eyewear and everyone here were nice to me and didnt push me to get something i didnt want. Plus the dr was very informative on my vision and what i can do to help it.
My wife found Vista Eye Care about 6 years ago and we have both been coming here for all our vision needs without a single issue. Their equipment is state-of-the-art and is always being upgraded. The doctors are incredibly friendly and will happily answer any questions no matter how dumb. The techs (nurses?) that run the pre-exam tests are great. Even the eye-puffer test is easy and painless. The opticians can help pick out frames that look great in less time than it took to write this review. Special shout out to Preston in the lens lab - hes amazingly conscientious and takes a massive amount of pride in his work. He can make any lens fit any frame and its perfect on the first try!If I had one complaint, its that their invoices are incredibly difficult to read and I always have to ask for clarification. Even my VSP administrator has difficulty reading them. Dont know if its by design or just the billing software they use or something else. Ive never disputed an amount, just how its presented on paper.
The team at Vista Eye Care makes everyone feel like family. They take the time to talk with you about your eye health and how to improve it. If you want a care place that will treat you like family, this is the perfect place to go!
After years of my family coming here for our eye appointments, It saddens me that today was our last visit. After previous appointments of questioning cost and warranty prices, today was the moment I realized that this location is not only price gauging you on much needed add ons at try- on, they have a shady way of tacking to your bill for revenue gain. I have had previous conversations on what is exactly is needed for warranty coverage and I feel like every visit it changes. Being outside my frame allowance + co-pay made sense for the cost but an extra almost $200 seems a bit much. Not too mention we were charged for an preventative exam we never signed up for and which in return they covered since we never signed for it. Shady way of getting away with another $40. I am over it.
Hands down the most professional staff and providers with the most current technology to keep your eyes healthy. When my prescription was done, I could see clearer than I have my entire life! Absolutely recommend!
Staff is always for friendly and knowledgeable.
Such a great place. Everyone is very friendly and thorough. Dr. Vanray takes the time to listen to my concerns and explains everything to me. I love my new glasses. Thanks everyone!
Front desk staff are wonderful. They work hard to accommodate making appointment times, always greet you as soon as you walk in the door, and are always, polite, professional and positive. The doctors are thorough and really know their business. I have never had a bad experience while working with the people that help you choose and fit your eyeglasses. They know their business, work hard to get you what you want, and dont try to up sell. My daughter recommended them - Ive been going there for three years now and wouldnt go anywhere else.
Great COVID visit yesterday. Everything went smoothly. No worries for my health and safety.
First time at Vista Eye Care yesterday afternoon and it was a great experience. Everyone who works there is super friendly and helpful. I felt welcomed and comfortable for my eye exam and would recommend to others.
We saw Dr. Pedroza. She was very understanding, informative and listened to all that was going on. She was great with my kiddo who has anxiety in new Dr situations. The ladies in the front were good as well. She got us the best deal for his eyeglasses and explained everything well. We will definitely be back.
I had a great experience with navigating the choices and decisions on my new prescription features, the staff was Awesome!! They are very personable and friendly. I am extremely happy with the service and results!!!
Staff took extra time to make sure there wasnt anything more serious developing in my eyes based on initial tests. No extra costs associated with the tests so it was worth the extra time. Doctors and staff are all friendly and attentive.
Great people here. They take good care of you. The price is pretty high once they start adding everything together. There is a pretty good selection of eye wear. The one thing I find hard to get around is there is no competition in this business. All of these places are owned by the same company that makes all the frames and the insurance company.
My visit was very thorough the doctor took her time with my exam . The young lady who helped who helped me pick my glasses was very patient and professional.
I had a great experience with the eye exam itself, but I forgot to get a copy of my prescription and when I called the next day asking for it, they said I had to come in person to get it. Not sure what thats all about unless they just want the chance to sell to me. Pretty aggravating though.
I have been a patient with Vista Eye Care for several years. I have always been treated with respect and kindness. The staff are friendly, I was greeted quickly and had little wait time. Dr. Abert is wonderful with both my teen-age daughter and myself. He takes the time to explain things and you leave feeling very confident.
I love my new glasses!The customer service was exceptional in all areas.All of my vision concerns were addressed in a way that I could understand.I was even able to get a bit of a credit posted back to my Flex Card.Thanks!
A very nice practice, with kind, courteous staff. Dr. Swenson was very nice and knowledgeable.
Friendly, well organized, good prices. Had a good first experience
Called and got in on the same day. Very fast and friendly.
Dr. Abert is easily my favorite Doctor I’ve had in years. Friendly, knowledgeable, easy to make conversation with; all around a man’s man. Apart from him, the staff were very friendly and quick to accommodate. Definitely recommend Vista Eye Care!Edit: Came back a year later and its still great! OD Swanson was quick, professional, and kind. Thanks guys!
More efficient than a Toyota Prius and quicker than Jimmy Johns. I came in for a morning appointment on a Saturday here and everything was just great. I was a new patient and had some paperwork to fill out, but everything went so smoothly. I was called back right away and ran through all the equipment. Tested my eyes for everything and was explained in high level detail what was going on. Had a new prescription and glasses picked out and I was back out the door and able to proceed with my day.A week and 3 days later my glasses were done and ready to be picked up, well ahead of the estimated completion date. Walked in the door, tried them on, perfect fit. Walked out within a few minutes. Would recommend anyone to go here.
Knowledgeable, friendly staff. Explained things ahead of time. I was very comfortable with the people and surroundings
Very pleased with our appointments there, my husband and I, they kept us together which was great, staff was great, doctor was great 👍🏻
With all of the worries Covid 19 has created it was reassuring to have worked with Vista Eye Care efficient staff and very knowledgeable doctors.
The service is excellent. The staff if courteous and efficient. The doctors and/or doctors assistants (including eye glasses) were all very knowledgeable, cooperative and helpful. I had my heart set on a pair of glasses that the staff continued to inform me that they were simply too wide for my prescription and my face. I cannot recall the womans name, but in less that two minutes (no exaggeration) found almost the identical pair, only a tiny bit small and less wide, which I was pretty happy with. Also, I have an unusual prescription as I am extremely far sighted. Due to this type of prescription, my eyes look like Mr. Magoo (cartoon character from many years ago). I requested a fairly dark tint to hide some of this distortion. At first they were not too big on fulfilling my request. However, they took the time to call the Lab and I am getting my dark tint (dark as possible) which lightens as you go down the lenses. My only complaint is that they are very expensive. Not including my contact lenses (which are specially designed for my astigmatism, the glasses, the exam, etc. was approximately $550.00. Since my contacts are a special order and are yearly, I am concerned that they could cost another $500.00. However, the exams are so thorough, the equipment seems to be state-of-the-art and I have confidence in the doctors findings. How much is my eyesight worth? Its certainly worth $1,000, and I know people who would have paid tens of thousands of dollars simply to be able to see.
I started going to Vista last year. The staff was exceptional and so accommodating to my needs. My vision has changed drastically over the years and they found the perfect frames and contacts. They go above and beyond with their customers. Most places tend to get people in and out and Dr. Swenson took the time to find what I needed. Their Practice Manager is phenomenal and has done a fantastic job with her staff. They helped me regain my confidence again. Thank you Vista Eye Care
Dr. Wong was friendly, down to earth and professional. She was thorough and Id be happy to keep seeing her for all my eyecare needs! Ive been going to Vista Eye Care for several years and Ive always had a good experience.
We have had great experiences here. Our insurance changed and the lady at the front desk went above and beyond to make sure we were covered. Then the Dr was super helpful and friendly and explained everything to us, answered all of our questions. Then Jeff, who helped us pick my sons glasses was absolutely wonderful. They work with you in every way possible.
Great Doctors and Staff. They make you feel like you are their only patient. Love my new glasses and sunglasses.
Great experience! I always get nervous at eye appointments and the staff and doctor were so nice and knowledgeable . Made me feel comfortable. Would definitely recommend!
Everyone was amazing. I had an emergency and they told me to come right in and would help. Ended up being a pretty big corneal abrasion near my pupil. I cannot thank everyone enough-receptionist to Doc-for taking me right away and genuinely caring about how I was doing. Never have a left a review about anything or any company on google. But these guys were absolutely great.
This is the 3rd eye care center Ive gone to in hopes of improving my contact lens prescription. Dr. Vanray was amazing- in less than 30 minutes, she was able to provide me with a new prescription that totally improved my eyesight, something the 2 previous eye doctors were unable to do. I would highly recommend her for any contact lens issued.
The doctors are top notch! Super thorough and explain everything so it is very understandable. Definitely recommend.
I was given a lot of time, asked a lot of questions and treated well. OK - my new lenses were expensive, but then, I asked for the best. That is just the cost of having good eyesight these days. It is possible to spend much less.
My exam was very thorough and everything was explained in detail. The office is very well organized and each person does their job with precision.
1st time Ever at the Eye Dr. the Staff and Dr. were amazing Definitely recommend them
Saw Dr Pedroza, she explained my eye exam results very thoroughly. All of the staff was polite and friendly as well helpful.
My glasses broke beyond repair. I took them in to order a new frame. Anthony offered to tape them together for a temporary fix because I am blind without them. He did such a good job, he used a paperclip to make a splint and fixed them much better than I imagined possible.