Brandon was great…. He took the time to explain everything before they did anything, then afterwards explained again what all they did…. My husband is a mechanic and Brandon discussed everything with him…. He even prepared us for our next service and took the time to show me how to operate some of the technology aspects of my car that I wasn’t using because I didn’t know how…. I love Brandon and his customer service…. Which is why Brandon is the only person I deal with and the only one I trust with my Acadia…. Great job…

Great experience! Had the pleasure of working with BIG MIKE! Awesome salesman, went far and beyond to accommodate my family and I with a new vehicle. If you happen to visit this location make sure to ask for Big Mike. Shoutout to Tyler as well in the finance department, very good guy and made the process go smooth as well!

Jim in the service department was awesome. They got me in with very short notice and helped get my car back in running order.

Chris and Tyler were very cordial and had knowledge of what they were doing and what we were looking for in a vehicle. We were treated with respect and our feeling were taking into consideration when we were talking with them. Orr Classic will always be our favorite place to purchase a car.

Brandon in service was easy to deal with. He assessed, quoted and completed my service issue. I feel they did not try to upsell me or overcharge me. Thank you!

Chris was awesome. He didn’t try to sell me anything I didn’t want or need. He tried to make sure that I got the best deal for my trade in and I did. He even came to pick up my car the best day to wash it because he didn’t want me to have to wait that long the same day. And Tyler was awesome too. He knew I didn’t want all the extras that I only wanted GAP and that’s all he gave me. He didn’t try to shove the extras down my throat. Seriously the best car buying experience ever

Extremely friendly and helpful. I spoke with the salesman “Will” and Mr. Coker the General Manager who helped me and made this an easy and helpful transaction. Exactly what I needed at a great deal. I couldn’t say that for my previous purchase. Mr. Will explained everything in the truck and answered every question that I had. He just made it a wonderful experience!! Thank you Mr. Will!!

Best experience I have ever had buying a vehicle. The customer service is was top notch and I left feeling like part of the family.

The service department completely solved my issue and replaced my Infotainment Center. Plus my truck was cleaned. They did an EXCELLENT JOB!

I’ve never trusted sales people. I always get a sneaky disgusting vibe from each one I’ve met. I never once got that feeling from Will Mortensen. I will speak to him again the next time I’m in the market for another vehicle. My wife and I both both brand new rides from him at Classic Auto Park within a month of each other.I’m very happy with my purchase, as is she. Will is very kind and personable and I feel he is a trustworthy individual. Walked us both through the process every step of the way, which was important because it’s our first NEW vehicle experience. I’m very proud of my new truck, and I take great confidence in knowing I have the support of the team at the dealership.

I’ve spent a lot of money and purchased a lot of vehicles from Classic GMC, Mazda & Mercedes Will Mortensen by far is the most professional/knowledgeable sales personnel I’ve ever dealt with. He went above an beyond to make sure I was completely happy with my purchase. He walked me though the process and made me feel that it just wasn’t about the sale but about the relationship long after I drive off the lot. Thanks Will…

The staff was courteous and serviced my car in a timely manner.

I was waited on quickly and professionally. I left my vehicle for oil change and wash. The wash was awesome they got the inside really clean.

I WAS LOOKING TO TRADE MY JEEP IN AND CHRIS WAS VERY HELPFUL AND GETTING IT DONE. THANK YOU CLASSIC FOR GETTING ME IN A NICE RIDE

He worked with me and gave me the best deal, because I was looking for a used car but ended up with a new one. Totally satisfied.

Worst service ever! I took my truck into service for a braking issue on 06/15/2021 and as of today my truck is still at the dealership. I feel as if I could have just got the parts myself and fixed everything but, I wanted to keep a good service record for the vehicle. I will not be taking my vehicle back nor will I buy another vehicle from Greg Orr!

It was definitely different from the past experiences. This time I enjoyed the people and their process.

Overall very close to satisfied. My 200 dollar detailing wasn’t what I expected. Will not do that at your business again.

Loved the coupon we recieved in the mail. Have used one and will use others. Staff polite and professional. Good job.

My mom always told me that its better not to say anything to say something bad about a company so thats my comment

Absolutely the worst! Against my better judgment used them and lets just say their reputation still stands. Con artist until you sign the paper, then whatever they promised you is out the door.

Nice folks, just didn’t fix the problem I came in for and paid $543 to repair. Vehicle is back again,

Me my wife and daughter drove in from Longview tx to buy a new AT4 canyon we worked with (will mortensen)I could 100% say this was the best buying experience I’ve ever had ! If I could give them more stars I would Thank you guys !

We were not planning on buying. This was only our test drive day. But Chris Vanderbilt went above and beyond to make us comfortable which was a big plus for us! Thanks Classic for an easy buying experience! No nonsense. Tyler Hilton was a breeze to sign papers with and explained everything so well!

Ok. I initially was told two hours for wait time. It wound up being 4+ hours, but the quality of the custom stripe installation I came in for was exactly what I hoped it would be. No complaints, and Ive already ordered a stripe kit for my wifes Challenger, and will have the same guy handle that for me.

I went to Classic GMC for an oil change and recieved a free car wash, my truck looks good and will continue to run good with the services i recieved.

I have purchased 10 vehicles from the Gregg Orr lots over the last 12 years. I normally use Orr Cadillac or Orr Toyota HS for service. This was my first time at Classic for a service. It was not horrible but definitely not the higher level of experience I have received before. They did not come outside to greet me at my car, they all stayed behind their desks, once the service was completed they did not review any information with me, and I was not offered the clip card to earn more services. It was overall not the worst experienced but surprised me due to the high customer service standards I have always received before.

It was excellent. My advisor Brandon Davis was very polite attentive. The dealership itself was professional, respectful, and on schedule.

Even though I didnt purchase a vehicle here, I loved the way I was treated. I showed up on a bicycle with an engine, dressed in black jeans and a T-shirt. I had $5000 to put down and Trams had me look at what he thought was what I was looking for. It was, but at a steep $40,000. Ill check back when my credit has a boost. Thanks a bunch for not treating me like the bum I was dressed like.

My mom and I were traveling from Searcy to Houston for a very important doctor appt that we had waited 2 months for. My mom is wheelchair confined and not in good health. A few miles before we got to Texarkana the air conditioning went out in her Enclave. We pulled into the Buick dealership right after the internet had gone out, and everything was a bit chaotic, I could tell. We were warmly greeted by Jim Johnson, and as soon as I explained our situation he immediately asked service to take our car straight back. In just barely over an hour they had us back on the road with all of the cold air we could stand! This is what draws potential customers in, caring about other people! We are forever indebted to the kind people that helped us when we needed it most.

My wife and I had the best experience at this dealership. We both got new vehicles from here and Will sold us both of them. Will worked with us to make sure that we got exactly what we wanted and all at a great price! If you shop here ask for Will. I would give a million stars if possible!!!!

Top of the line oil change & car wash place I’ve found!! Amazing service & very friendly!

Excellent service & very nice workers.

Jim Johnson is the best service manager Ive ever done business with and the staff is great I can always trust them to get the job done on time.

I liked that everyone was friendly. The person helping me kept me informed as to what was going on. I really appreciated his concern

Jim is amazing!!I called him, he got my car in that day to have the oil changed!!And to check one of the tires.He’s awesome, this entire dealership is awesome.

Jordan provided exceptional customer service -

First time to have my truck worked on here but the service man Chuck was very nice. They even cleaned it up a bit:)

From the day I drove the truck off the lot the front end was out of alignment and steering wheel was turned to 11 o’clock, had the truck in at least 4 times with the problem and is still the same. Maybe I’m a little OCD but if you pay $80,000 for a vehicle you would think it would be worth $80,000 I feel like I’m driving a 5 year old used up truck.

Super fast. Excellent salesperson. F.J. is wonderful. Excellent knowledge. Great with people. Friendly place. New customers for life.

My experience was great Mr Jim explain everything to me in detail the courteousness and the professional and was great

The guy didnt check my service records before he tells me what service I need and I think I had another free oil change but I got charged anyway. He didnt tell me that it was a cost for my tires being rotated. If there was another place close I would go

The service dept went above and beyond to help me. Chuck Porter was great, I will always recommend this dealership because of the way he treated me. I really felt he cared about getting me the help I needed with getting my SUV fixed. Jeremy Jester also stepped up and helped make my experience great. I seen how great customer service is ran with these to guys!

Brandon and my Courtesy Driver was VERY nice. Brandon was was VERY concerned about my car and its performance. Oh one last thing Jenni very hospitable when I walk in as well as when I was leaving. She offer me water each time. Thanks Classic Auto.

Will Mortenson and Tyler Hilton in finance were absolutely the best to work with! 10 out 10 customer service!!

Came in to get my ac fixed tech and service advisor took care of me same day and in a timely manor excellent customer service all around

The personnel were attentive without being annoying and the service was completed quickly and well. A pleasant and productive experience.

Ken Linwood was amazing with getting me into a new vehicle! 10/10 recommend.

Overall, I value the professionalism of Classic Cadillac employee, Jim. He is the only reason I choose to drive 8 hours for my routine service. I do not advice any body work done by the dealership however. It is sent out to Gregg Orr Extreme and is never completely repaired correctly.

JIM IN THE SERVICE DEPARTMENT WAS VERY HELPFUL AND PATIENT, HE DESERVES AN AWARD...I AM NOT VERY SATISFIED WITH THE QUALITY OF MY GMC THIS TIME... WE HAVE PURCHASED MANY GMC PRODUCTS AND ALWAYS HAVE HAD EXCELLENT VEHICLES.... I THOUGHT BUYING TOP OF THE LINE DENALI WAS A GOOD PURCHASE... I WAS WRONG

Receptionists not too friendly. Never spoke or told me have a great day when I left. I took my vehicle in for a specific problem. Made it to my appointment on time, I was told to bring my car back the next day because they had to order part. I was later told that my radio needed updated. I didnt wholeheartedly trust that. Ive had a bad experience previously with a similar situation. I was not satisfied when I left the dealership. I also needed my key programmed to my GMC Terrain. They was overcharging me to have that done. Sorry for the negative response, but thats how I feel and Ill I probably will find another dealership I feel comfortable with to service my vehicle as long as I have it.

They were pleasant, prompt and the work well done- especially the wash.

They worked until they were able to get me approved at feasible payments. Nicholas Patton was my sales person.

Overall, the service we receive from Classic is GREAT!

Best experience I had from a dealership. They was very friendly and did not pressure like most dealers that I had in the past.

The service dept did a fine job but the truck was not washed nor was it vacuumed out on the inside. The car wash dept did nothing.

Eric T. was welcoming from the minute I drove up to Classic.

It was a very nice experience every one did a good job

They were very helpful with insisting me on solving the problem on my vehicle.

Bad experience but wonderful outcome. GM and Salesman Ken Lynwood are whatsup.

Went in for oil/lube tire rotation, back lights was not working needed repair. Picked up Friday, before leaving dealership noticed reverse lights was not working the mechanic forgot to check and replace bulbs! Waited and the lights was fixed! On Monday noticed the tires was not rotated, called dealership and took truck back up so that tires can get rotated. This was my first and last visit to the Orr classic repair service.

Will is amazing!

Very informative and friendly.

I had my check engine indicator on and took my car in for service, was given a courtesy car, and my car was fixed and ready the next morning! Brandon was wonderful and determined to make it a good experience for me!

Christopher Vanderbilt went out of his way to make me feel appreciated and was very helpful in the purchase of the vehicle. 10+ stars for Mr. Vanderbilt!

Well i had been through alot health wise and for week I been trying find the buick encore meet my needs and my cash budget. No other dealerships I had been to would listen, care, and I was fixing to make a purchase I wasnt pleased but was best deal I could find. That is God working through a good dealership of people with caring hearts and listening to our higher power. Thank you Ronnie Keener your the BEST! Lawrence good job.I drove home feeling good about my purchase.

I was not happy about my service this time. I asked that they check my battery and alternator because it went dead a couple of times, I get my car back on Saturday morning, with the little sheet and the battery was marked good. I go out of town Monday afternoon and my car died and I went to orielys and they told me the battery was bad. I had no choice but to get one. No one ever called me or said anything. I am not happy

I LOVE the detail side of the dealership! Justin and his crew always go above and beyond to make sure I’m satisfied!However, the service department has not impressed me with their customer service, or lack of! I own a 2020 GMC AT4 that I brought in for my first service. I scheduled my appt thru the GMC app but yet they had to ask me all of the same questions again and about prior vehicles I have owned. Even though I had an appt I was told it would still be a wait because there were a few cars ahead of me. What’s the point of an appt?I apparently needed an ECM sensor replaced which had to be ordered. I was told it should be ready on M or Tues and I needed to leave my truck. However, they also said they didn’t have a loaner vehicle. I ended up contacting Justin Howe and getting a loaner after all and that is not even his dept. No call from service on Monday or Tuesday. I ended up calling them and they said oh it’ll be Wednesday. Went to pick up my truck on Wednesday and it wouldn’t even start! They “fixed” that part of it and I left with an Airfilter light on! That wasn’t even on when I dropped the truck off. I needed my truck so they told me that nothing was wrong and that would be a quick fix so just take it and bring it back. I called the next week to bring it back in to be told we need to keep it BUT we don’t have a loaner!!!! I scheduled the appt a week out and you can already tell me that you don’t have a loaner but you need my truck all day. He said I’m sorry we only have 7 loaners. I told him that is NOT my problem! I’m extremely frustrated with Classic’s Service Dept and lack of genuine customer service. I very rarely participate in negative surveys but I’m so frustrated and angry about all of this! I did not purchase my brand new AT4 from Gregg Orr and I can’t help but think this has something to do with the lack of effort.

Great customer service

I was treated very well, my car was taken care of and it was nice and clean in the end. I wish you had two locations so these services could be done quicker.

Great service.

I’ve been treated with patience and understanding. Everything was carefully explained as to what was wrong with my vehicle and what was to be done. Positive attitudes and smiles all the way.

Impeccable customer service from start to finish! Very fast and informative.

It was great coffee was hot everyone answered my question no problem. Glad they have a pay out plan for low income people!

Immediate and friendly service. Always a good experience.

Well, this was one of my monthly service plans I do at GMC. I always check in with Jim and then Jim takes my truck to the best mechanics that I know about which is at GMC.

Very friendly and helpful.

No comment at this time! Thanks.

Jim is great service advisor

Nice establishment but make sure you have ample time when getting your vehicle serviced.

Fast and clean. Thank you

The staff is very friendly

EVERYONE WAS VERY FRIENDIY & HELPFUL TOOK LOTS OF TIME GETTING ME AQUIATED WITH THE YUKON. THANKS GUYS FOR YOUR TIME.

Lacey was very professional and thorough and got me in and out in a timely manor

We were attended to and welcomed from the time we got out of our car!

Only negative thing that was kind of disappointing was having to miss work and school because there were no courtesy vehicles available

Very professional and quick turn around. Thanks!

The best salesman around. Randy Jones will go above and beyond to help you get the vehicle of your dreams.

It was great and rewarding

Chris was awesome

Welcoming & Accommodating

Easiest deal I ever done the salesman was awesome!

Too bad theres no Zero star.Brought a $73k One Ton LTZ in because the touch screen was out. 150 mile round trip drive. Returned with truck to be repaired. 150 mile round trip drive. One week later, same thing. They reset the thing not replace it. Brought in in again, left it for a week so theyd get the thing fixed. Called the day before I was to pick it up and was told, Oh, well were going to try to look at that sometime today. WOW, so I just went and got the truck and took it to another dealership. I was also told, how they had spent so much time on my truck, it was suppose to have been driven for almost a half hour with no signs of failures. My dash cam recorded the door opening 8 times. Twice parking it in the lot. Twice moving it into the shop area. Twice when the tech checked the system (66 secs of work) Twice parked back in lot. Ill never go back and I buy about a million in one tons every ten years. There will never be another GM / Chevrolet in my fleet and never another purchase from Classic. Six hundred miles and 9 days of waiting to be lied to. GENTRY Chevrolet diagnosed the problem and ordered the part. Told me exactly what was wrong and how long it would take to repair.

The staff in the service dept are top notch. Need more like Cassie that helps to the best of all possibilities. Best service dept. I have used since buying cars from 1984 to present. A good service dept keeps customers coming back to buy from a car store.

Very knowledgeable and courteous staff every time I am there.

They did everything well

Okay so like BEST CAR SALES MAN EVER 😂 BUT I cant remember his name 😂. Pretty sure it was Benny? But thank you to Benny and Jeremy Jester ❤️ I was having some issues with a previous vehicle and those two went above and beyond! They spent all day helping me get into a new vehicle and making sure I was comfy with my purchase. After months of going to different car lots and being told I cant get out of it they made it work!! They got me out with a low payment and an even lower interest rate. Thank you Gregg Orr for helping me with my issues!! I am a very picky person and these guys were amazing! 😭 I love my new Buick 😍🥰

Everything went very smooth.

I really enjoyed my experience. I was communicating with dealers all over Texas. Found a great deal in Houston, but since I had spent 4 hours in your dealership the previous Saturday, I called Tim to give him a chance to compete. He came close enough to justify not making that 10 hour round trip. Tim and Allen were very friendly and professional. Couldnt have asked for a better experience. NO buyers remorse at all.

A great job as always.