Had a delivery scheduled for Tuesday, but it never arrived. When I tracked the package, it said that a delivery attempt was made and that they would try again the next day. This was a flat out lie. I was home working at my desk the entire day which faces my front window. I was even there right at the time they said a delivery was attempted, no one came to the door at all. When I called customer service, the representative informed me that the driver had documented that they had left a note on the door. This was also not true. I never received a note, and they never even attempted the message. Now I have to rearrange my schedule to go and pick it up from the ship center which is extremely inconvenient, and I needed the package today, but I dont trust that their drivers will deliver it tomorrow so I will pick it up myself. To make things even more ridiculous, the package arrived at this location early on Monday morning, and rather than delivery it a day early, they held it until Tuesday, then they messed that up! I completely understand delays, but to outright lie about a delivery attempt is unacceptable. I hope that the manager of this facility actually investigates where their drivers are actually going and what they are doing because its clearly not making all their deliveries.

Awesome experience and fast service;

Make sure you enter off Jefferson rd, Google maps had wrong entrance. Besides that, friendly staff and quick service

My package made its way to my local fedex facility one day early! But I was told it was not due for delivery so it was purposely delayed. They could have delivered my package but chose not to. Not a fan

Quick and easy. Employees are always nice. Much easier than going into the FedEx office locations.

Did not accept the parcel because it contains alcohol - their manager forbids it. In another office, we always send such parcels.

Picked up home delivery I missed.

Great location. Fantastic staff. Fast service.

Temeula FedEx ship center can never deliver my package. Then they wont give it to at their (Temecula) terminal.

WOW OMG WOW. I just got a call from a delivery driver named Adele. Today is Christmas Eve and Im sure theyre incredibly busy. Even though shes that busy, she went out of her way to call me and let me know that my package had the wrong address on it and asked for the actual address. She totally saved Christmas for me! Thanks Adele!

The girl that waited on me was very helpful . And answers all my questions

I had an order shipped to me shortly before moving. The package was set to arrive before I moved. It was delayed and later set to arrive after I moved. I contacted FedEx to have the address forwarded to me. They said no and shipped it to my old address anyway, knowing very well that I would not be there. I asked FedEx to hold it at the FedEx store and they said no. They then made three attempts at the old address to give my property to someone else with the knowledge that I wasn’t there. They then said they would be shipping my property back out of the country due to me not being at an old address to sign for it, knowing that I was never going to be there and costing me money. As a business owner, I am amazed at this level of arrogance and incompetence. I missed a project deadline because of them and will never be doing business with FedEx again. Apparently years of business with FedEx means nothing to them. Guess I’m a UPS customer now.

I rarely come across EXCELLENT customer service but whoever worked the front desk on July 24th around 5:30 p.m. provided it, I wish i caught his name, he the deserves recognition.

Zero help. Terrible customer service.

This is the most incompetent fedex office. Regularly misdeliver packages. Sent the title for my car to the wrong address and yesterday left a sorry we missed you slip on my door. Went down today and after checking my ID gave me a package with a different nane and address on it and was gonna let me walk out with it. Use USPS or anyone else if you want to get your package.

Small location with only 1 copier which can be annoying when you wanna get in and out in a hurry. Especially slow service in evenings when theres only 1 employee working. Miss having them open on Sundays..was best day to get work done quietly and private vs most times theres simply too many customers waiting on help and the tiny store gets too noisy and busy to concentrate

We ship here all the time, Jessica in front desk is very difficult person. I think she doesnt like her job.

I had a printer return and was emailed a bar code to have a label printed at FedEx. This place is FedEx. I was informed that I was supposed to go to FedEx office. Nowhere on any documentation did it say FedEx office. It said FedEx. So this place was a waste of my time.

Friendly staff and great customer service.

Always fast and friendly service

Great experience!! I went into the Fed Ex on Jefferson Ave. with an issue on tracking a package that was missing. Evon went above and beyond with customer service. She guided me through the process of getting help to try to resolve finding this missing package. She was helpful, polite and I am very thankful for all the time she spent helping me.

The attendant was new and wasnt familiar with the freight shipping labels. Then the rude manager chimed in and just started yelling that the box was not up to her standards and she would not ship it. No explanation of the freight shipping method or how I could solve the box problem. Zero help at all. Just rudely turning down business. Ridiculous.

Great customer service. Also very fast and friendly service.

I had to return a product that was damaged from shipping, I bought a pin-striping practice board and the board was snapped in a way that it poked out of the box. I contacted the customer service of the company I ordered from and followed their instructions on how to return it i.e. return the box in condition that i was received with claim number and return shipping label. I came into the store to return it and the worker at the front proceeded to argue with me over the condition of the box, how it wasnt properly sealed (the box was taped around the board flat and part of the box was damage in a way that left it open on a corner). The worker then began to aggressively ask how I knew the product was broken, to which I responded that I knew what the product was and that it is not supposed to be poking out of the box. This worker was approximately 20 yrs older than me (I am in my early 20s), and was overall extremely rude and continuously tried to push me around and refuse my package (again I brought the package as it was delivered to me). FedEx, train your staff to treat customers of all ages with understanding and respectfulness. I unfortunately cannot avoid your service all the time, but I will never send personal packages through you if I can help it because of this experience.

This place is small but the people who work there are great they go above and beyond what they required to do in order to help people. I highly recommend this place over any other shipping centers in the area

It was safe and clear.

12 days for a package to get from Indiana to California?! People might as well use the usps. They are faster than that.

Fast, efficient.

The Customer Service is great during the weekday. The weekend customer service can learn from them. But still very good.

Quick. Knowledgeable staff. Helpful.

Friendly service 😃

Ive used this location off and on since we moved to SoCal around 2011. Staff has always been very helpful, and service is quick and reliable. Its never been too busy for me either.

Delivered some elses package to my home and I let them know. Then they are giving me a hard time about picking it up... meanwhile there is a giant bed at my front door and the HOA sent me a notice to remove it from street view! I cannot lift it up to find a shipping label.I am doing FEDEX a favor letting them know and they are giving me a hard time!!! Terrible system. I had to call 3 times!!!! Next time the package will go into the trash or will be donated to charity.Eventually I tracked down the owners myself and they picked up the bed. Fedex showed up 2 days later.

Excellent service 👍

Need better parking but the people were super nice

Quit following me google

Get in, get out quickly! Fast service.

The woman at the desk was nice, happy, efficient!

Always nice and they have great service

The ship center is perfect. In the right spot for a drop off

Very helpful and freindly. The lady that helped me really went out of her way to explain my options.

Have to get documents there fast?

I wish I had a positive comment, but after spending an hour on the phone with FedEx to try to arrange a delivery, I was very frustrated. First of all the person I originally spoke with had such a thick accent I couldnt understand her and was finally connected to someone I could understand. I was trying to make arrangements for the local FedEx to hold my package until I returned to Calif. They indicated they could only hold it until the 28th and I wont be home until the 29th. One day - and they couldnt hold it for me. I dont view this as satisfactory customer service at all. It was their original mess up that delayed this delivery in the first place and they arent willing to work with me on extending the pick up date one day. I will never use FedEx again.

Fast in and out stop, who could ask for more 😀

Great

Employee was nice and courteous

Very bad experience with some cow that works here. Ruined it for all the people that work here that are probably decent people. One bad apple ruined it for the rest.

The clerk was very kind and helpful!

The staff are knowledgeable and helpful, but waits can be long even if the line is short. Dont expect to get in and out quickly.

Very helpful customer service reps.

Friendly and fast.

Super nice and fast

Friendly and helpful staff

Good at shipping packages.

Great front counter people!

Great location easy to get to....

Very fast, efficient shipping.

Fast and friendly service.

Staff was really friendly and took care of my needs even after I made a mistake

A trusted sevice provider for this busy notary.

Quick service

Extremely Slow! Understaffed??

4 People Only - Week Before Christmas - Seriously

Easily accessible

Great service.

Could be staffed better

Theres always a wait and the parking situation is terrible

Bad service, bad attitude

They were kind of rude

Horrible representation of a good company

Good service

Great attention

Very slow and expensive

Direct, efficient

They were very kind thank you 😀

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