AWESOME.. came in with an idea, left with the proper gear... very interactive salesman who listened to what I wanted, and steered me to EXACTLY the right items. THANKS GUYS..!
Super cool little showroom with all of their products, dude was super helpful and friendly, answered questions HONESTLY, which is rare these days. Also, if you order online the shipping is RIDICULOUSLY FAST, ordered some new on any Sunday merchandise, and it was at my house 1 day later with standard shipping, same when I ordered new helmet. So in review, just go there or order online, good peeps, killer product, and excellent service.
Great parts and friendly staff. Store is small, but they have all their products in stock there at the store. Check out what you want or are looking for online to get a good idea about their products. Then you can go to the store and see those items in person. The store is a bit of a drive from Los Angeles, about an hour and a half or 80 miles, but what a great excuse for a ride!
Love the Biltwell EXFIL-7. Strapped it to the front of my 2020 HD Forty Eight. Looks great and provides a place to store stuff while riding. Great for hats, wallet, phone, wife’s clutch or seven adult beverages. Attached in less than five minutes. Fits great between the headlight and DOES NOT rub the front fender.Update - it most definitely holds a six pack and a big steak!!!!
Best customer service! Beautiful helmets
Impressive craftsmanship and stellar customer service. Wayne on the customer service team hooked me up with a quick and easy exchange after an online order didnt quite fit right. These helmets are built to last and they just look awesome.
Bought a Lane Splitter helmet from this company and customer service treated me like a VIP. Thank you brother Wayne for hooking me up.Love how the helmets fit and feel on my jug. Aloha HitMan
They eat, breathe, and live for motorcycling.My wife loved meeting Tyson, their mascot Bulldog.They have discounts for Veterans and donate to Veteran’s charities.The showroom is beautiful!Definitely worth a ride to see the store and the cool staff!
I need some of those belden gloves my digits are freezing Place is great and so are there products its literally in the name BUILT WELL only thing is please open on a Sunday blue collar workers its our only day off let us ride there and buy your stuff
Ive been using biltwell parts for several years on my own bikes and customers bikes at work. They offer quality parts and they will take care of you if you have a warranty issue.
Nice place, I will be getting gloves from there, staff is very helpful and I would recommend a stop here together some great warm weather gloves!
Hit their parking lot sale & get together and scored an awesome retro motocross -style helmet (Gringo) for $110 off!! Sadly, the other helmet I went there for was outta stock. Cool gear, very cool people and lots of cool stuff to look at today.
UPDATED- so I bought a face bubble shield from these guys through an online retailer, not them direct, and the thing was total garbage. Broke on the second wear. The button popped off, rendering it unusable (its snappy buttons.)So I was pretty pissed, cause theyre not as cheap as others, and for 25 bucks I expect some decent life out of the product. So needless to say I was cursing Biltwell in the streets.Figured Id hit them up and see if theyd be willing to address this. To my surprise they stepped up, and when I sent them proof of their products deficiency, they replaced it and sent me a new shield for free. To be clear, they did not HAVE to do this. This was not legally required at all. They couldve totally told me to go screw, but they didnt, and for that, I give 5 stars, and will tell people about theyre stellar customer service, particularly Garrett.Its safe to buy from them because if their product fails, they own it and address it... real honest company here, Im sure for that they will stick around.
The place has a small showroom but their product is well displayed. Was said hello to as I walked in and given information. Bought a Lane Splitter Helmet. I will go back when looking for more items.
Straight up legit business. Came in for a new face shield, and they replaced all my hardware on my helmet for free and gave me a mil discount. Its extra solid of them to take care of an out of town rider and his ol helmet. 🤘🤘
I love this place. I go there every day. I have known some of the people who work at Biltwell for over 25 years. They are all great people: hard workers, very creative and smart, and super dedicated to two-wheel adventures.
Just want to say thank you to the Biltwell crew, the customer service was outstanding definitely 5 stars and an A+plus. If you are in the markets for some motorcycle parts/upgrades and some new gear Biltwell is the place to go, great prices for great quality parts and once again the outstanding customer service.
I live in Oregon and was trying to order a couple shirts from them to send to my Brother who lives in Lake Arrowhead. The postage on the website checkout cart was going to cost $27. I backed out, then emailed customer service to try and figure out why the postage was gone a be so much, seeing as how Lake Arrowhead is not that far from their headquarters.Well I was overwhelmed with how quick and accommodating Ruben was when he emailed me back. He was able to cover the postage and sent the shirts to my bro!! Thank you Ruben and everyone at Biltwell. You have a lifetime customer here!!
Awesome! Small little store but its a must stop.
Can anyone at Biltwell please answer the phone? I have been trying to get in contact with the showroom for three weekends. No one returns my voicemails or answers the phone during business hours... ever. I’d expect more of a professional response time from such a reputable company... I love your products but you’re better off ordering them from Revzilla - at least you’re guaranteed someone will answer this phone and help.
Online Shoppers beware:When you place your order online they only offer UPS Shipping, Which is cool. I have no problems with that. But they do require a signature for delivery as per Biltwell, which is not stated on their website. So if youre not going to be home, UPS will charge $5.00 to re-address the package to a different location. Given they do not lose the package. Which did happen to me. Should be delivered today but UPS cannot find it. And since Ill be at work tomorrow they want to charge me 5 bucks to ship it to my employer.
Great place for parts. I also got a hoodie from there and its by far my favorite. Excellent quality in everything they do.
The guys at Biltwell are the REAL DEAL They dont just sell quality parts, they also provide the best customer service in the business. They are by far the most solid dudes you will ever meet and they have the products to back it up. I use a ton of their stuff from clothing to bars etc.... never a problem, never a complaint. Just great quality in everything they offer. Not to mention some of the best runs Ive ever been on (EDR).
Awesome company that has gone above and beyond to keep their customers HAPPY... I recently had a issue with some hardware for my Lanesplitter helmet and GARRETT IVESTOR contacted me within a few hours and took care of everything WITHOUT HASSLE. TOP NOTCH service to everybody over there a big THANKS!!!
Great company, makes great motorcycle parts. Made in the good olé united States. Awesome people who do a lot for the motorcycle community. Great and knowledgeable people working here.
Dope shop and theyre on point with their customer service. Most impressive is how clean they keep their restroom. Thanks Biltwell!!!
If youre in the bikes its a great place to visit when youre in Temecula
If you speak the truth on their Instagram they block you!
Good selection and cool staff
Awesome staff take always take care of there customers!
Very cool deals and staff was very friendly
Its for bikes. All types. Cafes, bobbers, Dynas. Its awesome.
Top notch customer service, fast delivery, and great quality products. What more can you ask for?
Above average quality for a below average price. Youre scoring on this one!
Service is good and the products are awesome. Fined one star for the lack weekend hours.
Poor customer service and satisfaction
Love this place, great accessories!
Best people to deal with on the planet!!!!
Worth the ride to buy something.
Pretty cool place
I ordered the wrong size helmet and Victor helped me out free of charge! You get what you pay for and I will always order from Biltwell!
Best gear, nice dudes
These guys know how to party!
Cool gear, friendly people
Great sale !!! Helpful staff !!
I like this place.
👉👌 👍
Good company very responsible and motorcyclists excellent helmets and rudders