2 stars because the machines are good but the staff is garbage. Been trying to get our machine fixed for 3 weeks now. Not a single person from their company has helped and weve spoken to 4 different people at this point. They say they will call you back and they just dont.The machine has been good to us for a while but its not working at the moment. Weve been using it 12 hours a day 5 days a week for 3 years with small issues like hose fittings going bad and its usually back up within an hour, but not in this current case. We think its the hydraulic arm. Not sure though, and at this point who knows when they will help us find out.Were printing tags on our 6 color press instead for the moment. Very very inconvenient and taking time away from our 1-4 color jobs that we use that machine for.Overall like I said - solid product 4/5, garbage staff 0/5 which averages out to 2/5.

Rapid tag is not made in USA All components are from China same as competitor All american (Better Quality)