I have been using this company for about a year now. I’m very satisfied with their customer service and product. Matt fontes specifically went above and beyond with his work. I made a mistake giving the wrong address and he went on his own time to give me a hand on moving it. Thank you again.
The biggest issue was that the delivery driver for the turf backed into my unoccupied parked car on the street (with nobody around) and smashed my driver side fender causing almost $4,000 in repairs. Despite gathering all the insurance info from the driver (nice kid), it appears as though the incident was never submitted to their insurance and my insurance is having a hard time tracking this down during subrogation ... what a surprise. Never received a follow up call from Brandon OKelly the supervisor at AGL who apparently no longer works there. Maybe theyll see this and reach out to resolve the issue.
Issue 1: I ordered my turf on 11/11/2020 and it was delivered on 11/13/2020. On 11/14/2020 while on Facebook, I noticed an ad about free installation accessories with my purchase. Which for my order of 1200 sq ft. would have been roughly $300 in savings. I called my salesperson to ask if they could apply the promotion (which was never mentioned during my visit to the store.) to my purchase since it was within days of the purchase. He said he would have to check with a manager and call me back. When the salesperson called me back he told me his manager would NOT honor the promotion. Come to find out from my salesperson this promotion has been going on for the last 30 days and is still being offered to this present day. Any other company would extend their promotions to the customer while they are visiting their showroom! (I drove from Oceanside to Temecula to visit your showroom on a referral from a friend.) Any reputable company would honor sales promotions within 30 days of purchase.Issue 2: I was given a window of 11 am to 2 pm for delivery. At 2:30 pm I had to call and find out the status of the delivery and why it was late. The representative on the phone told me they had a mechanical issue with their delivery truck and the order would be at my house before 5 pm. The delivery arrived at 5 pm exactly. When I asked the driver about the truck issues he was clueless and said his truck has worked fine all day. Your representative on the phone lied to me! How nice! I feel bad for your delivery driver who was obviously overbooked and has to take the brunt of your angry customers. Your driver was extremely apologetic for being late but also thanked me for not being upset with him. I explained to him its not his fault that AGL over-promised and underdelivered. A delivery driver is not to blame for poor management.I am extremely upset that I had to break my plans for the day waiting on a delivery to arrive late, the lack of communication, and fabricated excuses.Remember there are other turf companies in this area but I chose AGL because of a referral. I will not be using AGL for my front yard project slated to begin next month. AGLs unwillingness to accommodate a customer with a reasonable request and their dishonesty has now cost them not only my extended business but the business of my friends and family.
They are very nice and knowledgeable. Lost of quality options and they are ok to answer lots of questions so you make the best possible decision for your yard needs. Competitive pricing. Worth looking at.
Very pleased with this company. Met all my expectations.
Complete SCAM Artists!! Bought TOP OF THE LINE GRASS from the showroom floor. When it was delivered, it was the WRONG Product!! Wow, $3,200. on some supposedly Premium Grass, ONLY to Be Duped & some cheap China product shows up at My house!! Do Your research & DONT get Scammed like Me! Headed to Court Now, backyard NOT finished & a 600lb roll of cheap China made grass sitting in My garage until court!! Not what I expected!**BUYERS BEWARE***
Excellent Service. Excellent Quality. Excellent Prices. Wanted artificial turf in the backyard but always thought it would be too expensive. Drove by the big sign off of the 15 freeway and gave them a call. Cody came out to measure. He had quotes in my inbox almost immediately. He offered a variety of products to ensure he could meet my budget. The turf was then installed within a week and my backyard was transformed from a large area of dirt to a clean, green area that looks like it belongs in a resort. Thanks A.G.L.
I have show dogs and they were always getting dirty in the backyard. In the spots that were missing grass it would turn to mud after the sprinklers did there thing. I was spending all this money on grooming and then they would get dirty in the backyard. I decided that I wanted to replace the grass with fake grass. I came across Artificial Grass Liquidators and they really helped me out. I wasnt completely sure what I wanted, but they explained all the options and guided me through the process.This is the best thing I have ever done. No more watering or mowing the lawn! And my dogs stay cleaner and I have saved money on grooming. I highly recommend artificial grass!
Well we did it! We had artificial grass installed in our backyard and it looks great! We werent to sure about the whole process, but the people here were very helpful and helped us with everything. Cant wait to see how much I am going to save on my water bill. Thanks!
We have three girls that play softball and we wanted to install a batting cage in our backyard. We didnt want to place the batting cage on grass, because the grass would have to be mowed and the water from the sprinklers would make the batting cage wear faster.Artificial turf was what we need for the batting cage. Artificial Grass Liquidators had everything we needed. We were able to get recycled turf and we saved a lot of money. The used turf totally served the purpose. We are so happy with the results. Thanks AGL!
Alan Beltran at AGL is the man to go too!If you are looking for phenomenal customer service and a guy who listens to your needs and gets you the deal you want look no further!!Thanks guys
When we decided to install artificial turf at our new house, my wife did extensive research before we made a final decision to move forward. My wife and I decided on checking out AGL and went down to their showroom. When we got there we met Cody.We felt that Cody was knowledgeable, direct, honest and open in his responses to our questions and in educating us about artificial grass. We also liked the fact that the folks who did the work were employees, not day hires or contract workers. Obviously, we bought artificial turf and hired them to install it.We decided to do only the backyard. The AGL team showed up at 9 am and worked past dark the first day. The lawn was completed by early afternoon the following day. All the workers were very pleasant and they work hard throughout the whole day. It was in the 90s both days but they hardly took a break. They totally cleaned up the premises both days after they were done.We love the backyard, and so do our dogs. We highly recommend this company for their honesty, attention to detail, and courtesy. Through my wifes research we found them to have the best pricing of any of the companies we spoke with.
AGL excels in customer service. Eric took very good care of us & was super helpful. Had quotes from othe companies but still found AGL had the best prices. Love their large displays of several of their top styles allowing you to get the true experience of grass choices.
Good people with great artificial grass. Definitely would recommend this company to others!
Best place for Turf
These guys are fantastic! Drove all the way from San Diego to work with them. Team member Evan went above-and-beyond to help me get the grass I needed.
They post 50$ rolls for sale and once you get there they just ran out and the funny thing is that i call some guy named jake 10 min after that the guy in the yard told me that they had ran out. Jake said that they still had a few rolls left. Just dont waist your time and money.
Great prices and selection
They are so nice people and they have amazing service.
Great deals on used turf but better on new turf
This was a horrible experience I was not home when they delivered then when I got home to tell them they were basically no help and didn’t care