I’ve been going to Coffee Bean & Tea Leaf over 15 years. This is the first time my order/experience was terrible. We ordered the Bali, Dark and Distinctive roast coffee, medium in a large cup, with room for half and half, Carmel ice blended and two Beyond sausage sandwiches. There is a big difference between half and half and oat milk.The Bali, Dark and Distinctive roast coffee had oat milk added, not the half and half we asked for. It was not drank and was a waste of money.The sandwiches were terrible and “nuked” with the plastic wrap on. The packaging needs to be re-thought, no plastic! Also a waste of money.

One of the top quality coffe out there, really fan of the coffe beans they use, rather come here than Starbucks, fresh vibe and never had an issue.

No just no. Literally standing for awhile. There was no greeting eye contact, yet they were walking around chatting. 3 walked in front of me with no Acknowledgement. Finally as shes dusting she looks at me as if inconveniencing her, because she was to be off. Took my order. Apparently the Ultimate Mocha was taken off the menu. She did offer me alternatives. This was at around 10 am. Im all for understanding and patience. But no.

Ordered a chai latte and a pumpkin spice latte. Both were horrible, the chai was just milk and water, the pumpkin spice had so much sugar, I couldn’t taste any coffee. Called and complained, the guy on the phone argued with my wife, saying that there couldn’t be anything wrong with the drinks, because “he” made them.No Offer to Fix the Problem, just ArguedHORRIBLE Customer Service

Caramel Macchiato with extra Caramel! I had one about 5 months ago and now I have to have one every week. This Coffee Bean is top notch. I drive all the way from Torrey Pines & Margarita area, and pass numerous Starbucks along the 5.8 mile long trip just to have a macchiato from the Coffee Bean on Temecula parkway and Margarita. I hope that gives you an idea of how expertly and deliciously they make my drink . 5+ Stars.

I’ve been in Temecula for quite a few years and have been coming to this Coffee Bean forever. I can’t say Ive ever had a bad experience with friendliest staff, and the best coffee, a great atmosphere even through a pandemic. With everything that’s going on lately, It’s the little things that make these times easier. Thank you Temecula Coffee Bean. 💙

Holy Latte! Im definitely gonna divorce Starbucks for this place. Their lattes are so creamy and perfect every time! Sandwiches are yummy.

I went for the first time this morning to this location. And service was great, coffe was even better. Better then Starbucks for sure.

Very friendly staff there and I love how it is quiet in comparison to starbucks, me and my friend really enjoyed their coffee and tea

I love the vanilla latte. Iced or hot!

Great little shop, and thanks to the staff for allowing me to remain even though understaffed.

Iced blended drinks are always perfectly blended with no crunchy ice bits. Thank you so much.

Aloha! My favorite coffee bean in Temecula. I always come here in the event I’m tired of driving back home. It’s also next to Albertsons which I can pick up some fried chicken ... yay!

Nice service. Good coffee.

The Best Coffee ☕ Place Ever 😋 😍

Picked up a postmates delivery and one of the coffees busted and leaked hot coffee on me and the lady that re made the coffees was was rude trying to make it seem like it was my fault, unbelievable.. I will never deliver or buy coffee here.

They are awesome!!! I seriously love this place they are very friendly and I love there coffee it’s amazing . That holiday season is here and they usually start November they make some yummy holiday drinks, good prices and good customer service . I’d give this place 6 stars or maybe 10!if I could . It’s my favorite coffee place .

In my opinion, better than Starbucks.

Sugar-free Winter Dream tea late is my jam! Nice and efficient staff.

Been here a few times and ordered mobile, delivery and walked in. Ive had good and poor experiences mostly because they mess up my order/instructions. EX: No ice, means I do not want ice. But ice is provides. Also, today the girl working there seemed to be lost in thoughts, as she kept huh? me as she was ringing me out. So 3 stars because service is ok.

Always a treat to get my coffee here. Ever since 2010, Ive really enjoyed the military/law enforcement discount.

I did a mobile order today and in a COVID world, they handled it well. I walked in, picked up my order, and they greeted me nicely. Definitely a great spot for coffee!

Great drinks & customer service!!

We went a couple of times around the holidays and inventory was low or completely gone. When asking questions and ordering the ladies working werent overly helpful or friendly. The coffee shop is small, but open and bright; the crowd was a bit older.

Like every other coffee bean... Big parking lot so easy to get in and out

I say the best coffee are the local ones, my fav. Coffee shop in town.

The staff is always super friendly. The drinks are correctly made, and if not they replace it immediately. They make wonderful suggestions if you want something different than your usual. Always fast too! Even when they are busy!

Great coffee...

Coffee and Teas are always amazing! I also just learned that you can order a XL drink!!

Went here with my friend since she said it was a great place to get coffee. Happy to say I was not let down. The staff are awesome and make great drinks! Ive already told my family about this place and hope to come back again :)

Friendly staff and my favorite place

Good drinks and the service was good. We ordered online and no troubles with the whole process.

When I do drink coffee, theres none better!

I miss having Coffee Bean close by me

Went in on Monday, the cashier Kyle was really helpful and polite! The blended thing was good but the customer service was even better! Definitely will be coming back again.

Delicious coffee

So much better than going to Starbucks. AND da staff is da bomb at this location

Great coffee and service

What a difference a day makes, and employees. I came yesterday 5-25 and the girl was amazing. I came back today 5-26 and the snippy BOY behind the counter corrected me, then as I wait outside forever unlike yesterday when the girl bought it out to me. He left it inside for me to go get. Both days they were not busy....thats just so frustrating looking for a go to non Starbucks and thought I found it but now.....not so sure.

This is the best coffee shop in the area, bar none. They always remember my usual drink order and are very knowledgeable about the teas - where they come from, how theyre made, and they make appropriate recommendations. My wife just started drinking hot tea in the afternoons and the recommended Tropical Passion and Strawberry Cream are orgasmic (her words, not mine). But the main selling point for this particular store is the barista crew and the manager. Theyre terrific, professional, friendly ... just all-around a super team!

Amazing customer service, amazing coffee, and overall great atmosphere. Highly recommend

Chai Tea Latte is my favorite.

This is my spot. Love you guys. Service is always top. The best. Order from the app and you are in and out.

Celia made me the best hit chia tea! AWESOME flavor and heat.

First time here and I was impressed. I tried a tea late and so did my wife; they were both excellent. The Yong lady that took out order was very helpful, I was particularly impressed after she remembered or names 15 minutes after we talked.

Good place for coffee or tea. Baked goods as well. People who work there are always friendly and nice. Very clean

Great place. Great service. Erica is always so kind to us when ordering. Drinks are made just the way I like by Shelley and Eric behind the counter. Always smiles from the group of amazing people that work here.

I prefer CBTL over the competition as there is no craziness and delicious coffee.

Not very friendly, I was being nice to the cashier and they were just being rude towards me. Idk if I did anything to upset them, maybe because I’m wearing a shirt with an American flag on it idk, but I give them a 2/5 for there service

Nice place with a lot of parking space. Coffee bean in general also has good coffee. I tried a fruit flavored hot tea which Im not sure was a good idea. Order a cold version!

Definitely will stop be for coffee again. Great customer service friendly and fast. Plus coffee was delicious. Cookies and cream Frappuccino with or without coffee was great for the kids!

One of my favorite coffee shops, much better quality drinks then the standard bucks if you want something really good try the ice blended white chocolate from here, its delicious.

Their pumpkin spice with almond milk was the most delicious drink and great customer service!

Dirty Chai Latte was amazing!! My family owns a coffee business. We are always looking for great coffee on our travels. They delivered with fresh, strong and clean coffee.

Way better than starbucks. Great coffee, no political agenda lol

Absoloutly fantastic customer service.

Great coffee house with awesome atmosphere, staff was very friendly and when hit with waves of customers the lines disappeared quickly. One of the best coffee places in Temecula :)

Friendly employees serving great coffee in a cozy environment. They will make your coffee however you want it and if youre not sure, they can suggest options. The manager Laura, is the best.

I love coffee bean!! I particularly enjoy this one because its right next to a Jamba Juice so regardless of what the family is craving, we can all find something in this area.

Cant really go wrong with any Coffee Bean. Ordered a Hazelnut Cold Brew and it came out just right, not too bitter and not too sweet. 👌

Better than Starbucks! Drinks are not nearly as sweet and over wheeling as a Starbucks, which I love. I dont feel like Im getting coffee with my sugar.

This place is always great I go almost every day. Wish they had more coffee bean places around!

My blended mocha tasted like peppermint and they would not remake my drink..

I love CB&TL, but the team in Temecula is the best.. so fast, helpful, and they greet you by name.. they really do care about their customers

Great drinks! Good customer service. Busy but didnt have to wait long :)

This place is nothing like starbucks sugary water down coffee you actually get to taste coffee!

Very poor selection of beans and not offered in bulk nor a way to grind them. I saw no bulk tea whatsoever. The mango tea was good but Not good enough to waste my time in there again.

Love the coffee here, nice and robust Espresso,beautiful ambiance, outdoor seating is available too

Great coffee, had the cold brew with hazelnut and and add shot! Friend and fast service. Free WiFi. Chill environment.

Nice selection, relaxed atmosphere, prompt and helpful service, baristas very knowledgeable with great suggestions based on what you want, not whats on the menu.

Best coffee in town! They make all the other fancy stuffs too, but their coffee is way better than Starbucks.

Worker was rude. Per the sign post covid, the open at 6am... to them? .. 7am... how about a new sign?

Nice place. Good coffee. Nice staff.

Great Value and courteous service! Not to mention tasty coffee!

Great atmosphere. Coffee was on point and the carrot bread was amazing.

Good service and good beverages

Great staff. Great drink selection. Great way to bribe the kiddos! 👍👍

They have a passable Scottish tea!! If they had haggis Id never leave!

The place is a not big but service good & coffee great!

Excellent hot and cold coffees great staff my favorite coffee place

Nice, clean, friendly customer service and they got my drink right unlike other chain places.

So much easier than going into the patch Starbucks across the way or even the Pats Starbucks in the Albertsons next door friendlier service tasty coffee and tea lots of fun products to purchase

Great drink products, kinda of expensive however good

Staff was rude, woukdnt aknowledge tgey screwed up the order, the place is ver noisy with weird people around and I didnt fell safe. Avoid it.

Great service and hard working staff ... Will give a 5 star if I can confirm no msg

Ice Blended Mocha with some whip cream is such a delight in any day, anytime of the week.

Love this shop. All the employees are awesome and super friendly

Consistently great service and balance coffee blends the place to go when you want to have it done right.

Best tea ever! Cherry Blossom is amazing. Im addicted and have gotten other people addicted as well!

We love the Coffee Bean and Tea Leaf. The staff is very friendly and the coffee and pastries are consistently good. Laura, the manager is wonderful and remembers regulars names.

I like their iced blendeds the most. I like them more than Starbucks because of their atmosphere. Its also usually less crowded which is great!

Always excellent service great atmosphere!

Great coffee and tea products, especially for a chain. Whenever I have an option Ill take this over Starbucks.

The people who work there are awesome they remember the guests and make you feel welcome

More cozy than Starbucks. Excellent place to study, hipster vibe.

Amazing coffee and tea and super friendly service.

Nice, friendly and fresh 👌

2nd time going and the staff are amazing. They gave me a complimentary coffee due to it being my bday....again great experienece.

Awful experience

Free wifi. Bright. Friendly.