Excellent customer service! Angie Henkel was very friendly, patient, and helpful in helping our company find the product we required. All responses from Angie were prompt and professional. The attention to detail provided by Angie was impressive, and her customer service skills are excellent. She is a fine ambassador for Oldcastle.
They have a wide selection of stone but as a consumer youll be quoted full retail price which is typically done to protect contractors so dont expect better prices. Instead choose the stone you want and go to a retail outlet to purchase as theyll offer better pricing.Nothing wrong with that its just an old business model theyll still make money.
They have the best selection of stone products available! Great folks as well!!!!
What can I say, but, GREAT PEOPLE, SERVICE, and selection. They had exactly what I was looking for!!
Trent was awesome. Very informative, patient and helpful. Showroom was very organized, clean and everyone was wearing masks.
Friendly people willing to help
Great service, amazing selection your all around place for all your masonry needs.
DO NOT shop there ! Over priced and rude service! Same exacted products at STONE PRO is a lot of less ! I went over with my contractor They quoted my contractor 12K for the stone that we plan to install for my house, whoever been there should know how nasty those people can be and never return your call ! We called stone pro same stone only for 7500 ! You must be kidding me !Again, I pay money I want to have better service, if you don’t mind to pay more then go head !
Was looking for filler pieces for an existing brick veneer on my home. They provided great customer service although there was no major sale to be made. Will definitely use them in the future for my stone and brick needs.
Great selection! Limited space so only a few vehicles can fit in the roundabout.
One of the largest selection of decorative stone Ive seen in one place.In the front and back there are walls of samples to chose from.However the issue with call backs, needs to be address.If its lack of competition, just plan not carry, or even incompetents, one day it could come back and bite you.
Great products
Great customer service and selection of stones. I made an error when ordering and the team was able to quickly find a solution to keep our project on track.
Its pretty cool to look around at all the examples of stonework
A much better selection of materials than other stone places even though theyre are definitely overpriced in my opinion. We experienced terrible customer service over and over again... Expect to follow up with them constantly and certainly dont expect to be called back even after they say they will. I would recommend you try other places first.
I am a custom home builder in South Tampa. Timing is everything and crucial. Alex my sales rep was amazing, and very professional.The order I needed was delayed. Alex managed to find another location that had the items needed. She kept in touch and followed all the way through to delivery.👍👍👍👍
Great products but customer service is terrible. They never call you back, never call and tell you product you ordered is in. Had workers scheduled and waiting on stone, said they would check and call me back but never did. My GC went over and they closed early for inventory. Now my workers cant complete the job and need to reschedule for next week!
I bought tons of rock & brick, literally. Great place. Hess is my go to guy but they are all good.
Great material and sales staff
Helpful and polite
Customer is horrible, material selection is large however pricing is a bit high.
Customer service and follow up leaves much to be desired. Nice products though.
Incredible selection! Knowledgeable people.
Excellent Customer Service and Selection of Brick and Natural Stone.
Sales associate was extra helpful and made my visit there a lot easier
Excellent inventory cant get this stuff anywhere else staff was very helpful
Great service they were very helpful
Best selection !
Pricey material, service was par
Specialized in veneer stones for walls and columns but for more commercial use.
Well