Bought my Model 3 from here, pete and nick are the best to help you in designing your car.

Absolutely the worse. Placed a deposit down for a car and I tried to reschedule my delivery time but they said it has to be picked up within 3-5 days of being on the ground in the facility. At first, they were willing to see what they can do to help but then after 20 min waiting on the phone, they came back to say that they will now cancel my order because I am in violation of their policies. I asked why and the representative could not give me an answer and said management will reach out to me. I called and requested to speak to management myself. The high and mighty Chris Snyder says he has proof of my violation but could not provide me any details. After asking many times for him to show his proof he could not or did not want to provide me with any satisfactory answers. I asked him for me to speak with someone higher up regarding this ridiculous customer service. He said hes the man and that was it. There are people higher ups but they will not speak with me.If there is a negative or possible zero stars review I would put that up.

No cars in showroom, not enough people there to help ... I guess they keep selling everything! The person working there when he had time was very nice and helpful. They were letting people test the cars downstairs... nice touch.

Tesla at International Plaza and Bay Street in Tampa is a great place to get information and look at Tesla vehicles in person. It is cool to be able to look at the specifications and Tesla over the cars. The staff here is very knowledgeable and available to answer any questions you may have.

Pete made the car buying experience easy and fun!Pete was very informative from the start, made sure I enjoyed my test drive and answered all my questions very thoroughly!Can’t wait for my Model Y delivery!

Nobody knows what the hell they are doing. Had to call an average of 3 times a day towards the end and put us through a lot of stress. Every time I called I got a different answer and they wound up pulling our credit several times. Peter Lauer is the only one that seems to know which way is up. The rest of them are worse than not helping at all. Not all of the issues were a result of this locations employees. The buying process is terrible as well. Spent months, many phone calls to banks and tesla, credit checks, etc and never got the car when I was one day from delivery. You couldnt get a car buying experience worse than this.

Test drove and purchased a Model 3 and it is by far the easiest process Ive ever experienced. The staff is super nice and never pressures you to buy the car. They know the car is awesome and dont have to sell you on it. They answered all of my questions and were very helpful. The buying and delivery experience was also a breeze. 10x easier than buying a car at a dealership.

Really fun store, however, none of the representatives approached me about their cars.

I want to tell everyone about my disappointment to the Tesla company. For a very long time I wanted to buy a Tesla model X for my wife and a little later model S for myself. Finally, I had this opportunity and I came to Tesla boutique to sign up for a test drive. I was recorded on May 25 at 11.30 in the morning. On the appointed day at that time I was with my wife and three children. It was a big event for us! the manager to whom we addressed was from the very beginning very rude to us, I do not know why he showed with his whole appearance and behavior not disregard for us. did not answer questions and generally went somewhere. returned after 15 minutes and said that the test drive car is not available and wait 5 minutes, after 20 minutes of waiting, I approached this person and asked how long I still need to wait? He told me that I had to wait another 30 minutes. in this place I want to add that the manager has never apologized for the inconvenience.after all this, I asked why you make an appointment at 11.30 am and test drive, at best, I will only have at 12.30 in the afternoon? Teslas manager answered my question without even apologizing for this delay. He told me that he could transfer the test drive to another day. I said that I didn’t want to transfer to another day, but just ask me to explain why I should wait? why then this record is needed? his answer killed me, he said that if something does not suit me, I can leave here and not wait. I did so, I took my family and we went from there and I promised myself that I would never return to this place again or buy a car from them. if I haven’t bought a car yet, and I’m already treated like that, what will happen after the purchase? I will not advise buying these cars to my friends, because the company offers the worst service in dealing with clients in my practice.

This place was packed with people who wanted to know more about Tesla. I wish they had more employees who could help all of those people. Well design store with three types of Tesla cars. They let you to get in the car and feel it. You cant drive it though. Its a great store to check out if you are already familiar with Tesla motors. You will fall in love with those cars.

If you have a Tesla store near you, its worth a visit. They have info on more than just the cars, but they have a large touch screen where you can customize your own Tesla. Its a pretty slick if (appropriately) minimalist experience.

It is a shame that I couldnt give them 100 stars. Derek was super helpful and professional, he got a lot of knowledge and I believe that he got an answer for every question. In general they are very good people and very very professional.

Absolutely the worst customer service I have ever experienced. Not only could they not give adequate directions as to where they are in the mall, but the unbelievably rude and condescending sales person informed me that after I had already put money down on the car, that I had to wait a few hours after my appointment time because they had let someone else walk in and take my appointment. They werent even apologetic about it. Not sure if it was because of my race or my scars because Im a veteran. Either way I felt discriminated against. Lost my business for sure.

Car buying shoudnt be painful and stressful, that is why I love Tesla, you do the test drive and then you make the purchase over the internet with no pressure at all. The staff was very knowledgeable.

Everyone is very friendly and helpful even when it is very busy. After going in for the first time, I left with an appointment to come in and test drive the vehicles.Came back a few days later and had a fantastic time test driving the vehicles. Very fantastic company that is changing the way we live in.

Fantastic vehicle. Doesnt matter which model you yet theyre all amazing but whats more important is where youll spend eternity?Do you know what the bible teaches about exercising?For physical training is of some value (useful for a little), but godliness (spiritual training) is useful and of value in everything and in every way, for it holds promise for the present life and also for the life which is to come. 1Tim 4:8Don’t put off the free gift that God bestows on all men-- eternal life in Jesus Christ.For God so loved the world that He gave His only begotten Son, that whoever believes in Him should not perish but have everlasting life.  For God did not send His Son into the world to condemn the world, but that the world through Him might be saved.“He who believes in Him is not condemned; but he who does not believe is condemned already, because he has not believed in the name of the only begotten Son of God.  And this is the condemnation, that the light has come into the world, and men loved darkness rather than light, because their deeds were evil. John 3:16-19“Most assuredly, I say to you, he who hears My word and believes in Him who sent Me has everlasting life, and shall not come into judgment, but has passed from death into life.  Most assuredly, I say to you, the hour is coming, and now is, when the dead will hear the voice of the Son of God; and those who hear will live.  For as the Father has life in Himself, so He has granted the Son to have life in Himself,  and has given Him authority to execute judgment also, because He is the Son of Man.  Do not marvel at this; for the hour is coming in which all who are in the graves will hear His voice  and come forth—those who have done good, to the resurrection of life, and those who have done evil, to the resurrection of condemnation John 5:24-29For He says: I heard you in an acceptable time, and I helped you in the day of salvation. Look, now is the acceptable time; now is the day of salvation. 2 Cor 6:2Perhaps you are wondering what you must do to be saved from your sins?God’s word if very clear..that if you confess with your mouth the Lord Jesus and believe in your heart that God has raised Him from the dead, you will be saved.  For with the heart one believes unto righteousness, and with the mouth confession is made unto salvation. For the Scripture says, “Whoever believes on Him will not be put to shame.”  For there is no distinction between Jew and Greek, for the same Lord over all is rich to all who call upon Him.  For “whoever calls on the name of the Lord shall be saved” Romans 10-9-13We all need saving from our sins.for all have sinned and fall short of the glory of God-- Romans 3:23For the wages of sin is death, but the gift of God is eternal life in Christ Jesus our Lord-- Romans 6:23But God demonstrates His own love toward us, in that while we were still sinners, Christ died for us.--Romans 5:8And as it is appointed unto men once to die, but after this the judgment:So Christ was once offered to bear the sins of many--Hebrews 9:27-28It is my prayer for you that you are ready to repent from your sins. Ask Jesus Christ into your heart to be your Lord and Savior.  Read this prayer out loud and mean it with all your heart:Father, I know that I have broken your laws and my sins have separated me from you. I am truly sorry, and now I want to turn away from my past sinful life toward you. Please forgive me, and help me avoid sinning again. I believe that your son, Jesus Christ died for my sin

I have to say @ first I wasn’t to happy with an attitude I got but then “DERECK” came out and greeted me and very professional. He talk to me a little bit about the add-ons to build my model Y I am purchasing and then just gave me the card and told me to go downstairs and test drive it ! He has made this whole purchase easy and educational ! THANK U DERECK !

Great opportunity to see one and explore it in detail. Stuff are very helpful and accommodating.

Hmmm... really? Tesla is now one of the biggest car company’s in the world, and owning a new Tesla is just as exciting as you imagine but... unfortunately the Tampa locations poor, unfriendly, and stuck up customer service is a problem. And I’m not the only one to say so, read past the reviews of the excited new owners and you’ll see tons of people upset about this same issue - which to me is a big turn off. For me customer service is a BIG part of owning a Tesla (which is essentially a giant computer). So... as long as you’re ok with horrible customer service go for it.

ExceptionalI love tesla

Just go see for yourself.. great customer service

Mask is a rogue. On the site there is no way to come to them with your bank. They make you pay $ 100 and then their bank says the terms. My wife accepted them and we started waiting for the car for 5 weeks. After 4 weeks we entered this Tesla showroom. The manager convinced us that we can change model 3 to model Y. The cost is the same .... In short, the result: Musk received 2 times $ 100 each and did not sell us a single car. Because their one and the same bank changed the conditions several times during the month, making 6 requests for a credit history. After that, the manager said that we had a lot of inquiries last month and offered conditions to which we of course could not agree ... Hopefully Musks cars are not as terrible as the professionalism of his employees in this place. Much like a scam. Let Musk choke on $ 200. Probably we will decide in court ...

Salesman answered all my questions regarding the model 3 and S. Great vehicles

Great service and education!!!

My husband and I just left this dealership. I guess we didn’t look like the “buying” as we received no customer service despite there being two staff and only one other customer. The staff that was not attending to the customer never greeted us not said one word. The other staff member finally said hello after 10 minutes. We left that dealership and will take our business elsewhere. During Covid it’s hard to believe that a dealership can afford to loose business.

Was there about a month before this visit for a test drive, the staff was, and still is super helpful, very knowledgeable on their product(s) my wife is interested in a Model Y which we test drove but awaiting the 2wd version before ordering.

Wow, amazing customer service. I was blown away. So excited to order my awesome car today! Thank you Ben!

Beautiful. Starting at $35,000.

Salesman didnt have any answers. Seems to be just someone to make sure nothing gets stolen.

Love Telsa!

Real nice cars.Telsa will be come out with trucks by end of the year.

Once I find out even more information I am sure I will bump this rating up to a five star review thats how impressed I was with my interaction from start to finish.This is the future of technology and cars combined No Doubt, no questions asked. I loved how informative and happy every employee was and there was no high-pressure sales as they were just there to answer questions and get me excited about a great product. I am now considering switching from the Kia Stinger GT to one of these instead, Elon Musk if you are reading this you are the man and I hope to work for your company one day or at least own one of your products. A must visit!

They need more people working on the weekends. It’s Saturday and I’ve been waiting 30 minutes just to speak to someone about my appointment.

Poor service at this location, no sales reps, must have to stop in all GQ, seem to judge a book by its cover here, was ready to buy, can’t imagine service after they have your coins ✌🏻

Fun place to browse and look at the cars!

Love actually seeing the vehicle and the solar equipment

Tried to call for sales, no one is answering the line and the mailbox is full. Tried calling several times.

Amazing experience.

Stood there wanting to place an order and wasnt even recognized.

Fun to look at the new cars.

You want attitude, feel free to come here. The sales people are salty and do not lock cars for proper covid guidelines.

Great service. Very knowledgeable and helpful.

I just purchased a Model 3 from Tesla. My aunt referred me to Milo who helped her buy a Model S. I’ve always been a suspect of electric vehicles and even more skeptical of new technology in cars becoming obsolete or failing altogether. Milo answered the billions of questions that I had and as a businessman myself, I wish I could steal him away from Tesla so that he could come work for me. He has incredible interpersonal skills, he’s extremely knowledgable, and he goes above and beyond even after making the sale to ensure that I’m taken care of from answering my questions to getting my vehicle to me as quickly as possible. I will be referring all of my friends and family who are interested in Tesla to Milo. Ask for him and he’ll take good care of you.

Nice, courtesy and clean show room.

Great experience

Justin is phenomenal to work with!! Informative and friendly. Has made the buying process a great one for us! This model of buying a car is the way to go!

My visits to this location have been excellent, Caleb Suwak is a top notch associate.

Please ask for Chad! I bought Model X from him..

Honestly had a pretty poor experience here. Called a day ahead and booked a reservation to test out a model 3 performance. We already own a LR RWD, so I just wanted to make sure the near 10k premium for the performance model was worth it. Booked a time slot and was given the contact info for one of the employeesArrived on time and was told there was an hour and a half wait for a performance model. told them i had a reservation but they said it didnt matter, 1.5 hour wait. Guy there was very condescending. Well you already own a model 3, its the exact same thing, just faster No sh*t dude. but god forbid i want to test drive a $60k car before i buy it.I reached out to the guy who gave me his contact info and he said he was going to arrive in 30 minutes and that I should be good to go since i had a reservation. I told him id waste some time walking around the mall, and to text me when he arrived. Nothing.... he just ghosted me.

The girl I spoke with was very knowledgeable, professional and friendly. She took the time to answer all my questions. Clean showroom.

$80K for a car and I have to make 2 stops on my way to ATL for 30 mins to charge. Im not ready. Its the petro life for me.

Test drove a P100D Model S and was extremely satisfied with the car. I have had a huge interest in Tesla for a few years now and the cars continue to improve. Love the mission Tesla has set out to work on and I hope to become a Tesla owner some day. Staff and my test drive acquaintance was very friendly and answered all of my questions.

I went with the motive to buy a Tesla, but they offered me $8000 less than the Kelly Blue Book for my existing 2018 vehicle. I dont think so.

Bought a Tesla! Model 3. Great sales staff. No pressure. No haggle price. Delivery in 3 weeks.

Time well spent. Knowledgeable staff.

Great concept being able to check out the newest Teslas in a nice air conditioned mall environment before going and buying one. You can even test drive them.

Didn’t buy a car but surely will in the future the employees weren’t pushy at all, they understand that many just want to check out the cars cool to see them. Also cool to see Solar and power wall. These cars are the future!

Miquel is a top notch associate. Beautiful cars.....someday I hope to own one

It is a great place to learn about these new electric cars. Definitely the way of the future. Thank you Tesla for taking the lead.

I will say I had a couple problems when I purchased my car, more misunderstandings than anything. However morgan did phenomenal job of straightening everything out! And probably took a lot of time out of her day to help me. She was nothing but cordial when I was working with her. Highly recommend and will recommend them to people on the fence about Tesla. Absolutely love the car .

My 12 year old sons favorite car is a Tesla so while shopping we showed him. He was in awe. The manager there came out to talk to us and decided to take us on a ride. My son had the best day ever all thanks to them. Loved their hospitality.

Great test driving experience, helpful and friendly staff.

Philip has been great!

When I bought my Model 3 I was up sold a $5k software package and told it would cover all future software updates to the car, including autonomous driving once it became available by the sales rep who configured my car.Now that autonomous driving is finally becoming available I received an email from Tesla explaining I would have to pay an ADDITIONAL $3k to get autonomous driving enabled on my car.Tesla pricing is tricky and deceiving.

This is my favorite car company. They never skimp on the engineering aspects of the car, And often make the impossible, possible. The staff at this location is very friendly and always willing to help. They do not pressure you to buy a car, as a test drive will sell the car in itself. I very highly recommend you go test drive a Tesla vehicle.

Tesla was GREAT!! Derrick was awesome!! Thank you now Im buying more than 1 Tesla lol. Cant wait to get my Model X and CyberTruck!!! Tweet @CyberTruckster

They are so friendly here and so not like any car dealership you have ever been too. They seem to realise that a lot of their job is to educate the public of these great new vehicles that are unlike any other cars on the market. So I dont feel pressured like with car salesmen. I feel like these employees are more helpful like the same as if you walked into an apple store. They are more concerned with educating on their products than you buying one.

Poor customer service. I was never acknowledged when i entered the store. Very disappointing experience, I am now questioning whether I want to purchase a vehichle with this company.

Cool cars

Beautiful show room and knowledgeable salesman who are not paid by commission so no pushy tactics or informative hunting like most dealerships my test drive in the model X was flawless

Brought my little brother to show him the cool doors on the Model X. The guy said it’s too busy to close it. Meanwhile there was no one around. Then he said actually they are not allowed. Sure. The lady he was talking to said “Really, you just closed it?!” Unfortunate.

Store is very busy but if you actually are interested in buying, staff is very attentive & knowledgeable.

Love the place. Excellent and friendly, not pushy, customer service! My friend tested one of the cars and it drove phenomenal!

Real friendly staff. I’m not a fan of the in-mall stores. The Model 3 was broke when I came the first time, and the store was jammed full the second. They definitely get some foot traffic, but I’d rather spend time one-on-one with them sitting in the car than walking around the outside waiting. Supply and demand.The test drive also suffers for similar reasons, and there was no road on which to do a 0-60 due to traffic, sadly.

They have the model S 3 X as well as the power wall and solar power system on dispay. Schedule a test drive of your favorite car, get some time with one of their knowledgeable energy experts to review options for solar power.

Friendly staff .. I had a technical question about the car and the person I spoke to was not able to answer it .. a little disappointed but he may not be a Tesla owner to understand.

Great service experience. Got my new car ordered with no issues. First class from start to finish.

My visits to this location have been excellent each time.

Very friendly staff.

Love this car..hope one day I get to own one

This store is a great place to get hands on with the future of driving. The staff is very laid back, knowledgeable and puts on no pressure.

Friendly great car 85k. Donations please

Booked for a test drive with ease.The sales guy was extremely professional and explained every feature with attention to detail.overall I was sold by the product and the customer service.highly recommend.

Very happy Tesla driver. This is the auto manufacturer of the future.

Friendly staff. Fabulous cars. Air conditioned. Next to the food court. Pretty girls. What more could anyone want?

Our test drive of the S was terrific; even better than the X. The auto pilot is incredible, and the acceleration is amazingly fast and smooth. Overall, a great experience!

I cant begin to explain the professionalism and knowledge of their staff. Especially the service we received from Errick Devine. His knowledge of the brand was remarkable, his passion for Tesla is immense. A staff member that loves the brand like Mr. Devine should be valued. I highly recommend stopping in and speaking with him, the Tesla is quite an amazing vehicle.

Please help me get in touch with the Florida Regional Manager.Better Business Bureau’s Online Complaint Case # 718624I had a delivery date of 8/13/2019. I emailed Kayla Cordero a Sr. Delivery Specialist at 8:00AM EST 8/12/2019. I emailed to confirm my delivery and to confirm the payment portal was available so I can make final payment other than my $2500 deposit. She did not respond to my email. I did not get a call or email from Tesla at all. I called Kayla at 2:00PM EST 8/12/2019 to find out about my delivery and the payment portal. She said that my car was not delivered to them and they moved my date to 8/16/2019. With no notice to me I now must wait 4 additional days to get my car. I already sold my current car on 8/12/2019. I now have no car. I let Kayla know this issue and I requested she match me with a different car. She said she would reach out to Nathan my sales adviser and find out. I called her an hour later because again she did not call me back. She informed me there was no car available and I need to get a rental for the 4 days my car is not here. I asked if they were going to reimburse me for the additional expenses, I now have encore. She said NO. So, I asked to speak with her manager. She put me in touch with Ron the manager at the Tampa Tesla location. She was not helpful at all. They did absolutely nothing to help me. They said they had no loaner cars and they would not reimburse me for the additional expense to rent a car for the additional 4 days due to their screw up. I now must pay more money out of my pocket. They did not offer to discount the car or anything! I can understand a day, but 4 additional days is just observed. AND THEY DID NOT TRY TO HELP ME ONE BIT!! Ron who said he was the only manager would not help or offer to help do anything I asked to speak with his manager, and he said there is no other manager just him. I find that very hard to believe. I request to be reimbursed for the additional money I have to spend on a rental for 4 days while they wait for my car to be delivered. Today 8/13/2019 I get a call from a delivery manager Fatima Shaikh. She said they may be pushing my delivery another few days and there is nothing they can do. I now will have to spend additional money on a rental until they get my Tesla in. They offered me $100 tesla merchandise credit for the inconvenience. They promised and set a time for 8/13/2019 and not it is moved to who only knows when. If they gave me some kind of notice I would have kept my car. But they failed to do so. So now I have to purchase a rental for I don’t even know how many days. This is unacceptable. Tesla is not doing a thing to help me. They wont offer to pay for a portion of my rental. They won’t put me in a loaner until my car comes. They wont discount anything on the car because they don’t do that. So, the customer is inconvenienced and has to pay additional expensed due to TESLAS mistake. They should not put a delivery set up until they have eyes on the car! It is not fair that no one communicated to me early enough to not sell my car. I am getting screwed here because some senior service delivery specialist didn’t inform me. There was no auto email telling me they moved my date either. THIS IS A BILLION DOLLAR COMPNAY how do you not have automated emails telling a customer they are not getting what they have ALREADY PAID FOR!!! ITS NOT FAIR. I asked to speak with a reginal manager several times and they refuse to give me any information. The manager said the reginal manger is aware of the issue. But the reginal manager can’t call me and apologize. I want to know 100% if they really know what is going on and how terrible of an experience I am having with Tesla.Sincerely,Dustin L Thompson

The worst sales I ever encounter!They may have cool design vehicles, but it is well-known that the production, especially model 3, has been delayed numerous times.

I’m a Tesla owner and when they store opened I was able to charge my car using the chargers outside but the store now has put up signs that say “authorized vehicles only” I’m beyond outraged because the University Town Center store doesn’t have stupid signs like that and I can charge my Model X when I park there they need to let owners park and charge while they shop. Very disappointing.

Kelsi...is very knowledgeable and informative...great asset to your company!

Test drove model 3 and model s. AMAZING CARS! Also looking at solar panels

Excellent staff. Great test drive. Ready to but!

Now that they have a model 3 with a reasonable price of about 40k they are on an option.

I just got my brand new model 3 took it to the international plaza with wife and friends. Read the post from web page about being able to charge from tesla spots in the parking garage. There was no car in a few of the spots so I pulled in to charge . A very nasty little boy named Pierce Idle told me to move very rudely. So if this is how tesla treats there customers That just dropped down 60 grand for a new car . It’s just 😞 I may just sell my new car ! Sad sad sad

Excelente service.Attendants are very knowledgeable about the vehicles informacion.

One step closer to purchasing a Tesla. Derek is the guy to talk to.

Im an so impressed in the treatment I received in this store. Since Im young I often get treated poorly car shopping, but all of my questions were answered in a friendly manner.

Really cool display store to see and learn about Tesla models up close. Impressive cars, impressive store.

Great talking to Tesla sales people and looking at all the Tesla models, especially the new Model 3!