The whole team there was very kind. Even when I started to get a little agitated from the time it was taking and the property tax bill on the new ride due. They worked with us and helped us get into this stunning new ride! Thanks to Joey and team for the wonderful service they did! Joey was kind enough to pick us up at the airport too!Thanks guys for all your help. I would recommend joey to my family and friends any day of the week. Or I should say anytime they need to buy a good car.
I just moved to Florida and need to purchase a vehicle. Joey and the rest of the Subaru team were awesome to work with. No pressure to purchase and were extremely accommodating. Great experience and I would recommend them to anyone.
I was a tad bit hesitant on taking my car to a dealership, however this dealership was amazing. The staff was great, the service was extremely fast. Without having a clue what was wrong with my car they not only found the problem but fixed it all within 3 days. Let’s be honest the pricing was my biggest issue. But it was an extremely fair price for all the parts and the labor they put in within a very fast time frame. My car actually runs better than it has in years and my only regret was not taking it to them sooner.
AVOID THE SERVICE DEPARTMENT!!! Was belittled by service advisor while my car was in for routine maintenance. He could not believe I updated my infotainment unit at home. wasted my time and your shops time by installing it after I told them not to. Claimed I needed a $10k computer to complete it and it was impossible for me to do. Waited over two hours for what should’ve been a 45 min visit max. To top it all off, when my car was finally completed, they just rudely handed me my keys and told me they’d mail my paperwork. Worst customer service I have ever experienced at a dealership.
My experience purchasing a car from Subaru South Tampa was pleasant and stress-free. The staff was professional, and courteous. They worked very hard to meet my terms for the sale and they were honest above board throughout the entire process. I left the dealership with piece of mind knowing I got a good deal.
Everyone at the service department is very helpful and courteous. I enjoy taking my car there because of their service.
I’ve been a Subaru owner since 2015. Sales staff is courteous and knowledgeable and I always receive friendly, honest service.
Very good experience. Larry the service tech did a great job in coordinating the repair of my legacy rear window with Subaru and the tint repair shop. He provided a loaner car while my car was been repaired which was very much appreciated. Thank you Larry.
Excellent service department. I was kept Informed at every step!
Great experience.Car acquired some issues while driving on the highway. Car was dropped off at the dealership for repairs by tow truck. The next day the service personnel was quick to text and provide various solutions to the problem. Service was quick and communication was awesome!
I have never gotten such great service from a dealer before! Kyle was amazing and made sure I was taken care of, as well as show me exactly everything they did on my ‘15 sti. Cody also made it super easy to understand the break down of everything I was paying for, and I knew I wasn’t getting ripped off. (Which has happened to me at other dealers before). I will be coming back here from now on, because out of the 5 Subaru dealers I have brought my car too, this one is by far the best! I won’t be taking my Subaru anywhere else.
These guys rock! Always super friendly and helpful, no BS or runaround. I live in Lakeland but South Tampa is my preferred service location, hands down. My Impreza and WRX run faithfully thanks to their hard work.
From the advisor to the techs it was a PERFECT experience. Larry made me feel right at home after multiple different car lots gave me attitude. He was nice, proficient and professional as well as Jesuss professionalism, the tech showed me what i thought was wrong and assured me everything was fine and running smoothly, will definitely be back also the car wash company they use are better than Auto safe and sound!!
I was extremely happy with the service I received today. When I called Matt was helpful and even able to fit me into the schedule same day since I had the day off. The tech was quick and the pricing was on point. I will only go there for service on my Impreza for now on.
Went in for an oil/filter change and they did it in an acceptable timeframe and reasonable charge. While waiting, I took a test drive with Matt who was very nice and tried to answer all my questions and gave me no sales pressure. A pleasant morning for sure!
Had a problem with my 2020 Foresters A/C late on Friday and they got me taken care of and back into cold air by Saturday. I was on a road trip and they let me have a loaner while my car was fixed so I was able to continue with my planned trip. Great service
This team was absolutely awesome. My husband and I have relocated to Florida from New York recently and needed an oil change and other service done. They made the transition super easy. The team was very helpful and throughout. Also, they provided us with a detail handout of what was done and what was found. They explained everything. This lead is lead by an efficient leader and manager. Being a hospital Administrator, I know that a team is as good as it’s leader. Thanks Sunbaru.
This is an excellent service department. My Forester was done in less time than they told me. The waiting area is comfortable and they have an awesome coffee machine!People were friendly, from the owners to everyone else.I have been taking my cars there for 6 years. I appreciate their service.
Thank you for the great service. Staff was very friendly and professional. The experience was excellent. I’ll continue to come here and recommend to friends and neighbors. Thank you.
Let me start by saying I hate buying cars. I find the entire process painful. That said, Mike and the team at South Tampa made the very long day that is buying a car as painless as possible. From the moment I walked in the door they were courteous, professional, and helpful. They had exactly what I was looking for and made getting the accessories I wanted easy. If you need a vehicle I highly recommend Mike as your salesman!
Quick, easy and straight to the point. We were in with our trade in and out with a new vehicle in 2 hours. Great customer service and hospitality.Highly recommend!
Wed been looking at purchasing a Subaru for a while, but had been putting off the process because we knew it to be long and exhausting - that definitely wasnt the case at Subaru South Tampa! Alden, our salesperson, was so great to work with. He was very straightforward, honest, and felt like an old friend. We cant put into words how thankful we are - he was the perfect fit to sell us a vehicle! He worked to get us the best deal and made the whole experience enjoyable and fun. No games and very little back and forth to get the deal we wanted. We went looking for a 2021 car, but ended up purchasing a certified pre-owned 2018 Subaru Crosstrek with about 20k miles on it because we couldnt pass up the deal and the car was in pristine condition. We absolutely love love LOVE our new vehicle and it literally has everything we wanted in a new car! Julio, the finance director, is a pleasure to work with, as well, and laid everything out as-is and explained everything thoroughly and honestly. I finalized everything by myself because my husband had to work and I felt completely comfortable and didnt feel intimidated signing on my own. Id recommend Subaru South Tampa over and over again! Were so excited to finally be Subaru owners and cant wait to explore in our new car! 10/10 experience.
While on vacation in Florida from Colorado, my 2001 Legacy started acting up then completely died and wouldn’t start. Subaru South Tampa got it in quickly and got it running right away. I was late getting there due to traffic, yet the service department had made arrangements for me to pick the car up after they had closed. I was very pleased with my experience with Subaru South Tampa.
This was my first time buying a car and Mike T made the experience great. I wasnt rushed or pushed to do anything. He explained everything thoroughly and gave me plenty of space to make my decision. Ive been to multiple Subaru dealerships looking for a car and Subaru South Tampa is by far the best! Thank you Mike T!!
Spur of the moment oil change. I arrived at 5:05pm and they close at 6. Everyone was super helpful & friendly and I was in an out in less than 45 minutes!
Very satisfied with my visit today to the service department at Subaru South Tampa. Service Advisor LARRY and Service Manager JUSTIN provided me with excellent service. In less than thirty minutes my oil filter & synthetic oil was replaced and an issue from a previous visit was resolved.
These guys are the best! Matt is the man! They do good clean work and take good care of you. I won’t take my car anywhere else for service.
A wonderful service team! They went above and beyond to help me and we’re completely prepared for my visit, even when it was last minute.
I was nervous when I first heard that Mastro Subaru had been sold. We bought our new 2015 Subaru Forester there in January 2015.So far, the new ownership has been great, from our point of view. Good service, friendly employees, plus they are honoring the free oil changes that we received from Mastro because we bought our Subaru there.Just took the car in for a quick oil change through Express Service. Quick, friendly service.We are happy customers!
Until today, I had been using a local mechanic to service my Subaru Forester. No more! After todays service at Subaru South Tampa my Forester is working better than it has ever before. Its driving like a new car. I was really pleased with the service and the pricing seemed fair. In the future, I will only use Subaru South Tampa to service my vehicle. Im really pleased!
I have been visiting this service station since 2.5 years.Service Engineer was very friendly and suggested only the necessary for vehicleThe service was done on time . I suggest they should offer a complementary at least external car wash for regular loyal customersI would definitely recommend to others.
Andy has made my dream of getting a STi come true. He is truly awesome and the whole process was super seamless. Lisa in finance was the friendliest finance specialist I have ever dealt with. Definitely go here to buy your next Subaru and ask for Andy.
They gave insight on the problem with my automobile. The immediate problem was fixed and I was told of other issues with vehicle.Customer service is excellent. I have an old Subie and was treated with dignity. I Plan to go back.
We really enjoyed the Subaru car testing experience there. Mike was very patient with all our questions. He explained all the car details professionally. If youre looking for a new Subaru, Mike Brisson is definitely a good salesman to go to!
I have been a customer here for almost 16 years. I always liked the Sales Department but sometimes the Service Department was awful. I really want to say how much that has changed. When I had my car serviced last week I couldnt believe how different the experience was. The Service Department was amazingly helpful, responsive, professional and courteous. They were so great. They live up to the Subaru standard!
Subaru of South Tampa is a great little dealership. We were able to get the vehicle we wanted at just about the price we wanted during these hectic pandemic auto price times. Like any auto buying experience, one has to haggle a deal. The haggling wasnt all that bad. They gave a pretty good offering and were wilking to adjust a little even when we were there way past closing time. I dont think many places would have done that, especially knowing the prices vehicles are going for and how fast new vehicles are going for. But they did, and the whole process took roughly 4 hours from arriving to leaving with a new vehcle. Melissa Bruce our sales agent was very friendly, kind, and attentive. Even when the initial offer and subsequent offers were made. We are just over whelmed with joy for our new vehicle. Will definitely keep this dealership in mind next time we are in the business of purchasing a vehicle. We are happy with this experience and cant wait to put this vehicle to use with many, many trips.
I love this Subaru dealer but loved it more when it was Mastro Subaru. I like dealing with friendly dealers that take care of its crew. I must admit that I do not know the reasons but lately when I go back for service and seek out my sales person they no longer work there. It has happened three times in a short period of time. Again it is still my favorite brand and dealer.
Great, timely service. Everyone was extremely helpful and polite. Communication was clear; setting up a loaner and getting our care back at the expected time was a breeze. 7/7 would recommend.
This was my first experience with Subaru dealerships. I have to say it was a great and memorable one. The staff were great and were very engaging. They listen to my concerns and what I was looking to get. I didnt feel uncomfortable or uncertain. Overall I look forward to going back for my next adventure car.
Subaru of South Tampa was a great dealership and partner for our family in finding a new car. From the manager to the finance representative all staff were competent, polite and extremely helpful. Our sales rep, Andy was exceptionally helpful in showing us the car and spend a great amount of time attending to us.We would buy a car here again, and would recommend this dealer to friends and family.
Always have friendly and helpful staff. Service was smooth and very professional.
I had a really loving car buying experience here. Candy the salesperson who I fist contacted over the phone was incredibly nice, but most importantly honest and fair. I really recommend seeking her out if your are in the market for a Subaru. They also have a great selection of used vehicles.On the financial end the same can be said about my experience with Julio. He was a gentleman, he made things very clear, and did not try to push anything on me. It was a great experience, and that just doesnt happen often when purchasing a car. I drove from another county because of the car, but I would do it again for the service provided.
Fantastic experience on a fantastic car (Outback Touring XT) at a very compelling price. From front-door to driving off the lot, my experience was very straightforward and high-integrity. I had done my homework before arriving, shared those insights and expectations up-front, and all that was honored and supported with energy. This is how buying a new car should be. I will be back later this month to buy a third Subaru from this dealership. Historically, I have been a pick my car and drive for lowest price guy, but these folks have earned a bit of loyalty. Thank you!
Larry was extremely helpful and accommodating. The maintenance work I needed took some time, so he offered me a loaner car for the day. It was convenient and made the process very seamless—no time wasted waiting around all day. I was still able to accomplish what I needed to do! Larry even threw in a car wash and vacuum, which I really appreciated since I’m a busy working mom. I highly recommend working with Larry at South Tampa Subaru!
This is the first time that I have shopped here and it was a fantastic experience. The salesman Mike was great and so was the manager and the folks in finance. There was no pressure, they were very informative and transparent and made the overall car buying experience.
First time visiting Subaru South Tampa. Professional and prompt service. Quality of work seems good. Overall really good experience!
We like South Tampa Subaru but had a so so experience today with the service department. That’s why it’s only 3 stars. My wife went in with a coupon for oil change and tire rotation and instead a 12,000 mile service was done and a cabin filter was replaced sounds ok but filter was changed just 6 months ago and 4,000 miles ago. The charge was almost $50 extra dollars. We did call to complain and I give South Tampa Subaru credit, the service writer did agree to issue a refund for the cabin air filter. I hope this was a honest mistake and not up selling.
Always a good and quick experience when servicing my car. Have been coming here for 5 years and will continue to purchase and service my cars with them
Always great service. Courteous staff. They help keep our 2014 forester running like new.
Great experience at this location. Was looking to trade my car in but things didn’t work out but i was glad they were honest and didn’t try to force anything on me. Definitely will come back when the time is right
This is the best dealership with the greatest employees!! BIG thanks to Gabby, Mike, Mike B and Lisa!!! When we were looking for a new car, we went to Toyota, Chevy, Kia, Land Rover and Nissan. Nothing compared to the Subaru with price, safety features, warranty AND awd. Every dealership we went to was using the “chip shortage” and “car shortage” to take advantage of the customers. Not this dealership, I paid the same price as the Subaru website, no games. We were so impressed with them that we reserved another Subaru for our daughter that is being delivered in 2 weeks. 😁
I bought my Forester from Maestro 6 years ago, and other than today, Ive only ever had one not-great service experience. But today was the worst and I will never be back. I came in for regular service and to have my AC looked at, 3/4 vents have been running only slightly cool. They eventually told me that there was a problem and it would be $3000 to replace it. What they failed to tell me was that they could not put freon back into the system, and if I chose not to spend 3K I would be left without ANY A/C at all. After driving away and realizing I was getting only warm air, I went back, to be told I was SOL. I will be purchasing another car this year, and Subaru is now off my list.
Very friendly. Very efficient. Very honest.Great experience.
First time at the Subaru dealership! Had to take my Subaru in for a recall check, and they were super quick! Made sure everything was in working order, and everyone on staff was super friendly and attentive. Would definitely recommend!
Larry in the service department provided an outstanding customer service experience.Professional. Friendly. Timely.Would definitely recommend this dealerships service department.
Very nice, not a bad wait time, decent price for a dealership-obviously a little higher than WalMart etc. Gave me a courtesy car while they changed my tires and brakes. Didnt mind I kept it an extra day because of my work hours. Pickup available until 8- convenient
Melissa made the process not only smooth but also enjoyable. She took her time and gave us several options to fit our family needs. Recommended!
Everyone that I dealt with at the dealership was patient, supportive, and helpful. This was my first time buying a new car and it was much less stressful than I had imagined. I would highly recommend this dealership to anyone looking for a new Subaru!
I’m concerned because my Forester is less than two years old with mostly highway miles (39,000) and today a throttle body cleaning was recommended by South Tampa Subaru. My internet search says that is normally at 75,000 miles. I hope this is not a sign the new owners are pushing maintenance work but something isn’t right.
Larry was amazing, from start to finish. Called to see if I needed to make an appt and was told no, just come in anytime. Came in 2 days later for an oil change and tire rotation, found out there was a recall as well. He kept me updated and I was in/out in adequate time. Just moving from out of state, I had also called the other Subaru dealership in Tampa and was told it would be 3 weeks for an oil change!! Subaru of South Tampa will be my go-to from this day forward. Great service, and friendly staff.
Absolutely awesome service from start to finish. True to their word no mucking around. They did everything right couldn’t ask for a better experience. Tommy and Lisa are the greatest!Love my car, and they will come highly recommended.
Mike T. is great and did everything he could to get me into the car I wanted after getting screwed over by my previous lease owner. I left a happy customer!
I needed an oil change and three recall notice evaluation’s. I was Very well taken care of and out the door in about an hour and 15 minutes amazing. I have nothing but great things to say about this dealership.
Mastro Subaru always takes care of me! My last visit I went in for an oil change and was offered a car wash as well free of charge! The young man you helped me, Larry, was so respectful and more than helpful! They did an amazing job cleaning my car too. I was very impressed with my experience overall.
Very friendly and efficient experience. My sales person was excellent, making me feel like her absolute top priority was my happiness with the deal, the car, everything. At no time did I feel pressured, and there was no hype.I would urge anyone looking for a car to check out this dealership. Top quality all the way around.
This service was amazing! I went thru the express oil change - done in less than 30 minutes! That might not sound like much when you can go through some of these other express oil and lube places a lot quicker but this one was free, as are all my oil changes at Subaru.
Shows up without an appointment for a 36k service and was able to get in for needed service straight away. Everyone was great. Kind and knowledgeable.
Very happy with the my sale rep Gabby. She was very helpful in locating the car I wanted and drove it to me. I will recommend them to anyone who is interested in purchasing a car. Thanks again
Dealer is excellent. I have an issue with Subaru. Replaced condenser on AC May 28 th of 2021. Today September 10 th 2021 I had to replace the evaporator and compressor. Dealer was kind to me and split the bill with me. Evaporator should have been replaced at same time as condenser, would have saved the compressor. This should have been covered by Subaru
Took my 2015 Forrester in today to Tampa South Subaru & received wonderful service. Courteous, prompt, dependable & honest service. Thanks everyone!! Have a great weekend.
Very pleased with my service experience today. Would recommend dealership to any and all!Thank you.
We bought our Forester back in 2014 and have been going back for oil changes and service ever since. They have free oil changes for life, which is really nice. Each time I have gone, the service has been completed in less than an hour. They have a nice lounge with snacks and the people working there are friendly. Id definitely recommend.
I had the 60k miles service done. They make easy. I scheduled an appointment online 3 or 4 days ahead for 7:30 AM. The 60k maintenance takes awhile, lots of stuff. So they let me have a loaner car so I could go to work. No charge for the loaner, just put gas in. Nice loaner! Practically new 2021 Outback XT! Matt called me about noon to let me know they were finished and I could pick my car up anytime before 5:00 PM. Matt is very courteous and knowledgeable. He answered all my questions, and sometimes I can ask a lot of questions! When I take my car to Subaru South Tampa I don’t have to worry about anything. I know they will do everything right.
I dont like this location - its dated and tired looking. Subaru needs to find a more upscale, modern building - this doesnt do their branding any favors.
When the factory recall took longer than anticipated they reduced the price of our oil change. I thought that was a nice acknowledgment of the customers time.
Best group of sales people. When they say they are going to do something(call you back) they do it 👍😁
I had an appointment for 10AM, arrived at.10:01 and was immediately checked in and the car was in que. They said the time estimate was 1.5 hours which was exactly what it took. Had a very nice chat with one of the sales team and the service guys sought me ought to say the car was finished! Parked outside paperwork all completed no fingerprints on the car and just perfection all around
Everyone at Subaru S Tampa was great! Very friendly, made the whole car buying process feel nice! Love the car also. Check them out.
Had to take my car in for a recall the service department was very friendly and let me use a loaner very impressed with the service
They are great and have wonderful customer service!! They had me in and out within 25 minutes for my oil change and tire rotation!!
I took my car in for service and two recalls. The work was done quickly. I had all my questions answered and everyone was very friendly. Good experience!
Excellent customer service u feel among friendsHelp you in every step of the buying process toward a vehicle will recommend to all my friends
I had an urgent need and the manager, Matt, swiftly accommodated my needs. He had our car repaired in the promised timeframe and on very short notice. I greatly appreciate the expert care and customer service
The South Tampa Subaru staff are great to work with. The initial car buying experience was easy and they didn’t play the usual manager game like so many dealerships do. I recently had a warranty item completed and they got me in and out quickly and explained exactly what they had to do and why. Highly recommend them if you are shopping for a Subaru!
We love our Forester. Rough way to learn how to drive it since we received it on Friday late afternoon and left on our trip Saturday morning.Stopped and read the main questions about 2 hours out of town. Called our son for a couple also.Made it safely to Hilton head Island and have been enjoying it ever since.Main problem has been that we need to get used to using bluetooth.We both enjoy the safety features .The Kents
Picked up my brand new Subaru Crosstrek today....very happy with my experience with Tommy and his team.
All I have to say is this is the only place I would ever trust my vehicle! The staff is honest kind and caring. Thank you to my amazing service adviser Matthew Montano for helping me every time I have an issue or even just need an oil change.
Service was great, very little wait time, and no charge @ all for lifetime oil change service!
The staff is very professional and politely recommend services versus telling you that this is critical even though it is optional! Good friendly staff and nice waiting area.
Called this at 9:00 am to have headlights look at. Asked if I could come right in. Dropped car off, they gave me a ride to work and by 11:30 am all was done!! Great service snd friendly staff.
Service team is the best I have ever experienced. 25+ years of buying cars. 1st time in my life I don’t sweat a service appointment. They are just that good.
Awesome dealership! Everyone is Great. If you are interested in a Subaru stop in at Subaru South Tampa.
Friendly and fast service department. I’ve never had trouble making an appointment, they do a through inspection but don’t upswell unnecessary repairs and their prices are fair. The waiting area is clean and chairs are well spaced to observe social distancing. Everyone wears masks and guests are required to wear them too. If you don’t feel comfortable inside they have benches outside for you to wait too. We’ve brought our Subaru here for every service it’s ever needed and they’ve always taken good care of our car. They also don’t leave a mess behind in the car which I appreciate.
Low pressure service and reasonable turn time given I was a walk-in. I’ll be back
Great experience buying our first Subaru. Big thanks to Mike B and Tommy for helping us throughout the process. Everyone was very friendly and helpful. High recommend this place to all who are looking to purchase a new vehicle.
Melissa was very knowledgeable and helpful, everyone made the new car buying process easy and seamless. Very pleasant shopping experience.
Very fast and thorough service. They made a billing mistake and took care of it promptly and also gave an additional discount for my troubles. Excellent service!!
Always a good experience at Subaru South Tampa but Larry in the service department is incredible. He made me feel like I was a VIP and was so helpful. Car came back after service washed and vacuumed.
Had a great experience at Subaru South Tampa! Candy was excellent and answered my many questions as this was my first lease and even stayed will I synced up my phone before driving off the lot. Lisa in the Business Office made the process super easy and made handing over my money nonregrettable. Wonderful work ladies!!