Worked over e-mail with Steve Blank, and I will tell you this guy is great to work with. I told him what I wanted and where I wanted to be and he hit a home run. We showed up at the dealership, fell in love with the car and signed on the dotted line. My wife is super satisfied with her New Lexus ES 350 F Sport. There looked like there were going to be some speed bumps in the process but Steve Blank was able to get it smoothed out before it ever became an issue. If I am ever in the market again I will be buying from this guy and I highly recommend you do the same!

My husband and I were driving back home to Lake Mary after visiting our daughter in Tampa. AC in our LC 500 suddenly stopped working at any speed or direction. We brought our car to them since we were in the area. I must say each and everyone who attended to us treated us like royalty. Sean was very helpful and made sure the issue was fixed so we could be well on our way back home. Thank you Lexus of Tampa Bay for all your help!!! We are so grateful!

Excellent, Excellent Service - from our first visit (we visited twice). My wife and I were in the market for a new vehicle as unfortunately our last vehicle was totaled by a hit and run driver on Fowler Ave. We usually purchase our vehicles and keep them for a long time. Jeanette Fernandez, our sales consultant was extremely understanding, helpful, patient and kind as we took our time to make the right purchase decision for our family (since we will most likely drive this vehicle for the years to come). The first day we came, we were blown away by Jeanettes hospitality! We were on the lot looking at vehicles - and it was raining, Jeanette came out and warmly greeted us with a smile and started to show us our options immediately... she is AWESOME! I must admit that we left, shopped around, but when we did NOT get the same level of hospitality and service, we left and came back the following day to work with Jeanette! Service is everything!!! Again, thank you to all that welcomed us to the Lexus of Tampa Bay family!!! Oh, and BTW, I should mention, we love our new RX!

I’m a first time buyer. My experience with Lexus was not like any other dealerships. It was a smooth process. My salesman Ben was very informative, patient and a great listener. He did not pressure or try to persuade me into purchasing a vehicle that I didn’t want. That’s what impressed me most. Cody, the financial manager was great and answered my questions in great detail. If you’re thinking about buying a Lexus do not hesitate, you will not regret it!

The process was smooth and hassle free. Ryan Kell was our salesman and he helped us every step of the way. We live in Orlando and he helped us coordinate everything that we needed to do to help my mom in the car purchase process. Ryan was absolutely fantastic! His professionalism and positive attitude made the car buying process amazing. We would definitely recommend him to anyone looking for a car!

We had an extremely positive car buying experience with Lexus of Tampa Bay. Ryan our sales rep was extremely helpful, easy to work with and so nice. From the second I inquired about the vehicle online, he called me within minutes and was very knowledgeable of the vehicles features. Upon visit, he made the car buying process very simple. He made sure everything was perfect with the vehicle before we drove it off the lot. We also worked with Danielle in financing, she was very friendly and got us in and out very quickly. I would absolutely recommend Ryan, Danielle & Lexus of Tampa Bay to others looking for a new or used vehicle.

It was my first time purchasing a car at Lexus since I have been a client of Fields BMW for several years. I was very impress with the way they manage the purchase of my BMW X3 and taking my BMW 330i trade. Diego was my sales representative and he did a great job handling my questions and making sure they committed to my needs. Highly recommend the dealership

Lexus service department really shines! I was greeted by a young man who was courteous and friendly. Soon L. A., the very competent service advisor appeared. He saw me through the process effortlessly. When he discovered my car needed brakes, he quickly supplied me with a lender and my car was ready the next morning. (My Lexus is 9 years old, 90,000 miles, and the brakes is the 1st Penny I have spent on it)

I was very impress with my Salesperson - Nick Otero, he really kept me posted on the status of my special order luxury 2021 Lexus RX 350. It arrive exactly the date he told me. When I arrive to pick it up, everyone was polite, courtesy and knowledgeable, very great public relationship. I am overly satisfied with my new SUV and the AAA service I was given before, after and now. Thanks to every at Lexus of Tampa Bay, I am riding in style. I will return again and tell others. Thanks again for your hospitality it is highly appreciated. Be BLESSED...Shirley Howard

I bought my new car Lexus RX350 at the Tampa Lexus Dealership. I like the whole environment there. All of them are very professional and friendly. I would like to mention Josh Brundon who has an excellent people skills and patiently explained me a lot about my new car, especially its safety features. I never had a such luxury car before and now I feel the differences compare with my old car. I would like to say that not their cars are reliable but also the whole team is reliable as well. Thank you very much for being such great with your customers! I definitely recommend this Tampa Lexus Dealership for everyone who is looking for a good reliable car.

Seamless first time experience with Lexus of Tampa Bay. Working with Jeremiah Lucas was amazing, he provided excellent customer service and is very knowledgeable, especially when it comes to features, technology and lease trade-in processes. Its a huge pet peeve when Sales Associates are persistently pushy, especially during negotiations. However, for the first time EVER at a car dealership, we never felt pressured or uncomfortable working with Jeremiah. Overall, really impressed with the staff and dealership, from the follow-up to their attention to detail.

The people are really great here. Theyre professional, kind and patient. We purchased a vehicle yesterday from Caleb & he stayed over 3 hours past his shift. Poor man worked a shift well longer than 12 hours! It was a very long drive there, but it really was a pleasure.

Great buying experience. Could have been a shorter time there but overall the team was great, met our needs and provided us a great service. Would buy from Lexus of Tampa Bay again.

Alex is the best advisor at Lexus of TB. I know I am always taken care of and truly don’t trust anyone else there. Go see him - you won’t regret it.

Lexus of Tampa Bay always provides great customer service. You are sure to be well taken care of. Service is fast and efficient!

My Service Rep is Arie and she’s AMAZING! Arie always makes sure my car is taken care of and a loaner is always provided for me. My experience is always exceptional and never do I feel like just another customer. Arie takes the time to explain what I’m getting done, and keeps me informed on what’s recommended. Because of Arie, I will definitely continue to be apart of the Lexus of Tampa Bay Team! FELICIA G.♥️

Best car dealing experience! The Salesman and Finance Manager were outstanding! I called from 5 hours away and was completely taken care of with the vehicle I wanted within 6 hours. Great job Caleb!

I took our 2015 Lexus RX450h into to Lexus of Tampa Bay for its 75,000 check up. This is our third Lexus and I believe our second service advisor in something like 15 years. Were sold on this dealership and have found everyone weve come in contact with to be pleasant, knowledgeable and accommodating. The waiting room is pleasant and easy to maintain a social distance. The coffee isnt bad either!

Jeannette was by far the best sales person I have ever dealt with. I have purchased many vehicles over the years between mine and my wife’s cars but also assisting my children.Jeannette was thorough with every aspect of purchasing my car giving me many options to choose from and never feeling pressure to do something I didn’t feel comfortable with. Even when I questioned something she always pursued to get the most informative answer.I would recommend anyone purchasing a car from Lexus of Tampa Bay to ask to have Jeannette help them. I am very satisfied with my ES 350, wonderful car and a pleasure to drive knowing it’s backed with great service.

I had the best experience buying my new Lexus IS 300 f sport yesterday with Jeremiah. Precess was smooth and Jeremiah is a great salesman, even though he was very busy he made sure I was taken care of at all times, not only he tried to sell me an amazing car but he also worked with me to get me something that’ll fit my needs. 1000% would recommend him and Lexus of Tampa Bay to anyone looking for quality services.

I had a wonderful time. I had expressed my interest in a vehicle online, and the Lexus representative (Ben) called me right away, so we could schedule a time to take a look. He was very knowledgeable about the car, and he guided me through a fully comprehensive test drive, so I could explore different aspects of the car and its driving style. The paperwork did take a bit long to get through, but that seems standard for all dealerships. All in all, fantastic service.

Scott Banta is a fabulous service advisor.Brian Murawski is a fabulous sales person.We are repeat customers and highly recommend this dealership and Scott and Brian.

I was greeted immediately when I entered. Caleb Wilcox, my salesman was very professional, friendly and knowledgeable in answering all my questions. Caleb responded to all my texts in an efficient manner. My finance manager Alexander Junco was very pleasant. He explained all my options for extended maintenance with NO pressure and a calm disposition.I would recommend this dealership if you are looking for an easy, stress free experience. It is very clean and comfortable. I am very happy with my purchase. 😁

I had a great experience with this dealership. I started the connection online, and Ben immediately responded. An appointment was set, and we easily navigated through the process. I appreciate that Ben listened to me, and asked all the right questions to get me in the perfect fit. And there was no need to negotiate because I felt the price was very reasonable. I highly recommend Lexus of Tampa Bay to anyone who wants a professional and courteous experience!

Kamil was my salesman, hes a very nice, polite and professional young man, he made my experience exceptional and I highly recommend him 👍.

Sean was my service person and went beyond my expectations. First time there and other staff even the person who gave me my lender car was great.

Had a pleasant experience with this dealer. Never felt pressured to buy but John’s excellent service compelled us to finalize though we went there to browse available vehicles. He is knowledgeable and courteous.

Great place to bring your lexus! They are efficient and always tell you up front what to expect!

On Monday, November 1st 2021, I took my Lexus Suv in for a regular scheduled 5,000 mile service. After the service, I was told that I only have 2 free services remaining which was totally incorrect. The financial team instructed me that I would have free services up to 100,000 miles if I purchased both of the maximum extended warranties. Upon meeting with Pamela and 2 other representatives, who could not figure out why the information was incorrect, I was told that I would receive a call yesterday which was November 2nd. I did not receive this call as it is now my inclination to cancel all warranties attached due to fraudulent information. It was even more derogatory that I was questioned as to why I was bringing in my suv to be serviced every few months faster that when others would usually be bringing in their cars. I am very unhappy with this situation.

I purchased my car from Lexus of Tampa Bay in 2013. For the past 8yrs I have received excellent service for every service appointment. The reminders are great. They also provide you multiple options with additional service is required. Staff is professional and friendly.

This is an awesome place to purchase a new car. The quality of the service before during & after the sale has been exceptional. I must point out a specific sales specialist Juan who took time out of his busy day over a month after I purchased my vehicle to help me reset up my Car AutoPlay. It’s his kind of superb service that will keep me coming back & referring more customers his way. Thank you Juan!

I didn’t purchase but my daughter did and I was there throughout the entire experience. We went to a Mercedes Benz dealership close by and we’re turned off by unprofessional behavior of several sales members. So we decided to go to Autonation Lexus to look at a used Mercedes they had recently listed. We were immediately met by a friendly team member and linked with Eddie. Eddie was a complete professional! He explained the process and Autonation pricing for used vehicles. Took us on a great test drive and worked with my daughter to ensure she was able to purchase the vehicle of her dreams! This is my third purchase at three separate Autonation locations and each one was fantastic. The process is smooth and the staff I’ve worked with were all professional! When it comes time for another vehicle I’ll Autonation will be my first stop!

Excellent service, repair was done within the time specified. Nice and attentive personnel. We were offered shuttle service while waiting for our car to be ready. Very comfortable waiting room with complimentary coffee variety and beverages.

Lexus always has the best service. They are knowledgeable, polite, communicate perfectly and have the best cars on the road! I love getting my car serviced here because I trust their word and work!

Working with Diego was an absolute pleasure from start to finish! This young man was extremely patient, I never felt pressured to make a decision, and most importantly, a professional. The buying process took about 3 hours, but the best part – Diego stayed in touch with me the entire time which only made the buying experience even more enjoyable. This was the fastest and easiest car purchase I have ever experienced. He was very knowledgeable about the car I was buying, so I didnt feel like he was trying to sell me on anything making me very comfortable. He was very UPFRONT and HONEST from our phone call the day before to the end of the sale the next day. He went above and beyond to make everything go smoothly! Car is amazing! I highly recommend you talk to Diego if you are considering buying a new or previously owned vehicle.

I had my 10,000 mile oil change done, and Alex Hildago took exceptional care of both me and my car. The service was also done in a very timely manner. Alex is now my go-to service guy!

Steven (Sales) & Alex (Finance) – Awesome Lexus Teamwork!My Dad had been set on purchasing a Cadillac over the past few months, but my mom was able to talk him into looking at a Lexus. I called Tampa Lexus on Saturday to make an appointment with Steven Blanks to see a UX 200 on Sunday. When I took my parents in to meet with Steven, he asked my dad a couple of questions about exactly what he was looking for in a SUV as well as his price point. Steven spoke on the major safety features with my 75 year old parents, he was patient and took time to politely answer all of their questions. My dad came to see the Lexus UX 200, but left with a RX 300 (my dad was overjoyed when Steven set him up take the red ribbon bow picture with his new car). We were only at the dealership for a short time and I believe that was only due to other customers that were there before us being serviced.My parents stated they were impressed by both Steven and Alex (my mom continued to speak highly of how Alex assisted them) and appreciated how kind and efficient they both were in assisting with the purchase! They are enjoying the vehicle and are happy they chose Tampa Lexus!

Greeted by Kamil Brooks, took me on a tour of the wonderful facility and large inventory!! Landed me on the exact vehicle I was looking for!! Loved the car, gave me world class service. GREAT JOB Lexus of Tampa!!

Came in the other day for an oil change on my 2015 vehicle and explained that I was having issues seeing my dashboard screen. L.A. in the service department was great, and helped with my extended warranty. He even stayed late to help get me checked out after what Im sure was a long day.

Never again, PLEASE PLEASE DO NOT BUY ANY APPERANCE PROTECTION PLAN from this dealer when you buy it they talk about life long plan, but this only good for three years and there is so much loop holes, you won t get anything fixed.

I hate reviewing but they keep emailing for one.I found the Lexus I wanted online so I paid for it and went to pick it up one week later BUT the car was not ready. I expect a certified Lexus from this dealership to be in drive off the lot condition. It was put into service for one week I had to pay for the flaw on the dash to be fixed there is still cosmetic things wrong which I will have to pay to fix. One of the two keys do not work? The mechanic service was fix so now the car drives great 3 weeks later. The service department was the best part of my experience. This is not the first car I have purchased online but it was the worst experience car purchase from a so called “Oldest Lexus dealership in Florida “

Ryan Russo takes exceptional care of us. He always does exactly what he says hes going to do, and gets us answers for all of our questions and concerns. Ryan cares about maintaining our trust and confidence, and it shows in every interaction.

Ryan Kell was our sales rep. Because of Ryan, this was the best car buying experience I’ve had. He’s courteous, efficient and knows everything about the vehicles and how to finance them. Even if your not in the market for a Lexus specifically, you should reconsider just for an opportunity to work with Ryan.

I ultimately didn’t purchase a vehicle from this location however I worked with Josh in sales and he was fantastic! I wish they would have had exactly what I needed because I would have really liked to purchase from him. If you’re buying a Lexus go see JOSH

Lexus of Tampa exceeded my expectations! I found the car on the internet on a Sunday afternoon, sent an inquiry and received a phone call 20 minutes later from Nick, surprised a dealership is open on Sunday. I live 6.5 hours away but Nick was great in sending me all the info via email and texts to finalize the purchase. The following Sunday I made the drive to Tampa to pick up the car but since Nick would be on vacation, he set me up with Ryan who was incredible. The entire process was smooth with no pressure. While at the dealership, the street block had a power outage so there was a delay in paperwork but the staff handled it professionally and efficiently once it came back on. I was prepared that I would arrive after the long drive and something would go wrong. Not the case at all! Later that night, I found that the car had the wrong owners manual in it but when I reached out to Ryan, he assured me he would get the right one. He spent the next couple of days tracking down the right manual and had it shipped to me. Ryan went above and beyond for me! Thanks Nick and Ryan for an incredible experience!

The service provided from Caleb and Seadric was seamless, pleasant, and professional. The prices at this dealer were best in the area as well, so combined the service and value is excellent, I recommend you contact them for any future car purchases. I am happy to be driving my new Lexus! See you on the road!

Just purchased a 2021 IS350 F Sport. It was on the showroom floor and I had to have it! Salesman Zee and Finance Manager Sidney were awesome! Very happy!

Every employee we interacted with was great including our salesman, Steve. We handled most of the deal over the phone via text and email. My only hang up that left me baffled even after bringing it up was there was almost no fuel in the truck, had to get diesel once we left. Now I understand a Lexus dealership isn’t going to keep diesel on hand for the rare occasions a trade comes thru that takes it, however there are gas stations and gift cards for them readily available and nothing was ever offered or mentioned. I have never purchased a vehicle new or pre-owned that didn’t come with a full tank of gas. Other than that, Steve and the gentleman in finance were great. Thank you Lexus of Tampa Bay!

DISHONEST SERVICE DEPARTMENT! My wife brought her Lexus to the dealership for a recall and an oil change and was told that her front brakes and rotors were in need of replacement. The service tech told her that her brakes were at a 0mm and a 1mm for their measurements and said that they were in severe need of replacement. We were given a $1,200 estimate for repairs which we refused. We left the dealership and immediately took the car to our trusted mechanic where he took the wheels off the car and measured the brakes and both brakes measured 5mm not the 0 & 1 stated by the service tech. My mechanic also stated that the rotors were still in good condition and didnt need to be replaced. This type of scare tactic is completely unacceptable and I do not recommend dealing with the service department due to their blatant lack of honesty.UPDATE: After leaving my review I received notice that there was a response to my review and in that response it asked me to call the dealership to resolve my issue. I called the dealership and was told I would receive a call back and I sit here 3 days later with no call back. This dealership has such poor customer service and lying employees in the service department.

My experience was excellent with LaVance Collier. He was attentive, friendly, and very patient to answer all of my questions. Going through the finance was also hassle-free and and at the end of the day we all walked out happy.

Very friendly atmosphere. Couldnt have been more pleased with my experience throughout the buying process.

Always courteous and professional. Scott is truly a pleasure to work with.

Service is excellent! Ryan Russo, help me take care of my car like it is his own. Love my Lexus!

Recently got our Lexus there. Did the majority of dealing over the phone with Ben. He was extremely honest and gave me a very good price. When I got to the dealership, Ben was on vacation so he passed all we had worked on (price, color and additions) to Tony. Our car was ready and waiting and without a doubt, it was the quickest purchase of a vehicle I have ever encountered. All in all, both salesmen were excellent and extremely honest. Just do your homework, look around and have a price in mind of what you want to pay and go from there.

Alex is always awesome! Would recommend that Lexus do a recall on wheel liners for SUVs, as was explained that they are always getting damaged. My first experience of this happened to me after having many vehicles in my lifetime. Lexus Tampa is always outstanding and I appreciate the great care they take of their customers.

I have a 2010 Lexus ES350 that I bought from Lexus of Tampa Bay. Usually the service is good. On a recent occasion however my daughter lost our second and final key fob. After speaking with the dealership, I had the car towed there to program a new key.After reviewing the car, the dealership said “the computers were unable to program a new key and we need to replace the immobilizer and keyless computers in addition to the key fob and programming. $3,700. After my jaw returned from the floor, I asked them to review other options with technicians and get back to me. When they called me back they stuck to the recommendation. The only option was to get a locksmith to “bypass the whole system which would not be recommended”.At this point I decided to engage a locksmith who said it shouldn’t be an issue to reset the computer and program a new fob. After 5 minutes with the car they were right. New fob and programming out the door for $385.Lexus of Tampa Bay should be ashamed of themselves for trying to scam anyone like this, much less a long time customer. In addition to the car in question, we have a 2019 Lexus ES350 that we got from the dealer as well. And, we’re in the market for a new car in the next 6 months. I don’t plan to use this dealership.The only explanation that would be reasonable is that the locksmith has equipment that the dealership doesn’t have. However, in my mind, that would be equally troubling.Buyer beware

This dealership is treating us very nice and professionals from start to end of the transaction!They do not prejudiced like the one in Wesley Chapel !

Lexus of Tampa Bay has made it so easy to be a loyal customer. We only get service here. Always an excellent experience and outcome.

Met with Scott. First experience at this location and would rate it top notch. Scott and rest of staff all polite and professional. Owned many cars and dealt with tons of people in the industry but this was by far the best experience in 15 years dealing with cars.

Both our sales consultant Steven Elliott and our finance guy Cody took very good care of us and helped us get a great deal on a new 2021 RX 350 lease. I can’t say enough good things about Lexus of Tampa Bay. They were the only dealership that reached out to us to make a deal happen. Even with very few new cars to choose from they made sure to accommodate what we wanted in our new vehicle. Follow up was also fantastic as well. I reached out to them after we left on some of the tech features we did not know how to operate. They were spot on with assistance over the phone. I highly recommend Lexus of Tampa Bay.

Service Advisor Mr. Clark is the best. Main reason why I go to Lexus of Tampa Bay.

Johannes is great! I purchased my Lexus a few years ago from him and went back again 2 weeks ago for a new one. He is honest, personable and works so hard to get you what you want in a vehicle and price you want to pay. He personally went to Clearwater to get the car with stock levels so low due to the pandemic and supply chain issues. He is a pleasure to work with. If you are looking for a new Lexus, go see him at Lexus of Tampa Bay!

Unfortunately the experience felt like a cheap used car sales event - I would expect more from Lexus - only reason I continued is they came to their senses with the help of an amazing sales associate - Rachelle.The manager I dealt with the first time was unscrupulous and the way they treat their customers are extremely poor. He kept trying to push a car color on me that I didn’t want. He also came across as a chauvinist and tried to show his female associate “how to close a deal.” But didn’t because I refused to do business with someone of such caliber.

Good service. But if I’m being honest and comparing apples to apples or this particular Lexus dealership to ours in Orlando or Winter Park, it’s a 4 out of 5.I suggest a men’s bathroom remodel to start.I did get my RX for a great price though.

Great services, Steve in sales was very helpful and did his best to meet my needs. Danielle in finance was helpful and very nice. They knew their stuff.LA in service was also great in helping me.The only thing is the car was from another location, and i dont think they took the time to properly inspect the car and make it look absolutely ready. There are still some flaws like the bumper not being lined up.

We are really happy with the customer service during our shopping experience in Lexus in Tampa! Johannes Hailu was very patient and explained all the details of the car with great knowledge. The manager Michael was really nice and had such a great positive attitude and although it took hours there he kept us updated and apologized for the delay. We went there all the way from Sarasota and highly recommend this dealership!!

I scheduled my cars 310K mile service at a long time favorite dealership, Lexus of Tampa Bay. Brake work and a detail job were among my desired additional services. The mechanic noticed an oil leak and coolant leak which added a new oil pump/seal (a multiple day job) and new radiator to the repair list. Fortunately I was at a dealership I had come to trust for top-notch service which included over a weeks use of a nice Lexus courtesy car. Before long I returned to find my freshly detailed car looking showroom new and ready for many more years enjoyment. I recommend Lexus of Tampa Bay- a dealership that provides exceptional service time and time again.

Excellent experience purchasing my new Lexus! The whole team was professional and took their time to make this process as smooth as possible! I would highly recommend Lexus of Tampa Bay to everyone as they will not disappoint and will make sure that you get what you want and are looking for!

Juan Tirado was my salesman this young man is going to go places. He is considerate, professional, efficient, knowledgeable and knows how to take care of his customers m. There was not a question that he could not answer if not by his own knowledge he would get an answer. I highly recommend Lexus of Tampa Bay top notch dealership.

I reached out to Nick, internet sales manager. He was very straight forward with all the information in which I requested. The process was seamless and transparent. I can recommend Nick without any hesitation.

The salesperson was very professional as was the Finance representative. The wait for finance was a bit long but worth the wait. I would highly recommend. I do love my Lexus RX 350.

I want to take the time to acknowledge Ary for helping me at Lexus of Tampa Bay. She is constantly pleasant and polite when I arrive. Thank you for your continued hard work and great service, Ary!

I have a fairly new CPO SUV that I purchased at this dealership. So far, Ive been satisfied with the service I received from the service department. They have fixed all the minor mechanical / electronic defects that I brought to their attention at no cost to me, since the vehicle is on an extended warranty program. Ive had no issues with the engine, nor the performance of the vehicle. Pam helped me most recently, and she was very cordial, and upfront about the details of the repairs.

Absolutely the best service Ive ever received. Everyone was courteous and helpful. From the 1st point of contact to the return of my vehicle.

The entire experience went without a hitch.Was very impressed with our sales person, Juan Pirela Tinedo !Got a great price for my new car and for my trade.Juan kept me updated each step of the way as the car was still in Japan. He is very knowledgeable about all things Lexus!The dealership also has a very relaxed atmosphere, not high pressure. The finance manager was also a pleasure to deal with!Will definitely be back!

This was an exceptional visit. I actually got the wind shield washer replaced back on its housing. The Rep from last March did not think it was important. But on 6/17 it got repaired. Its the least important that is the most important. I never worry about the regular service, it always seems that after the service the car feels like the day I bought it. Thank you.

Great experience....Johannes was very knowledgeable and efficient. Highly recommend him, the dealership and the Lexus brand. Its easy to see why Lexus is the top rated luxury brand.

I leased my vehicle from this dealership 2 years ago. Its a three-year lease and I decided to buy it out. It has to be bought out through the dealer apparently so I contacted the dealer and asked for the paperwork to be drawn up. When I arrived at the dealership with a scheduled appointment I went through some original paperwork with a sales person who was doing the best he could and then I was told that because they only had one finance manager on duty it would be up to two hours wait. All I wanted to do was pay the money and own the car. I discovered that there were three or four other customers in the same boat that I was in. The finance manager, when she got to me, was excellent and patient. Extremely efficient. She actually saved me some transfer money that I hadnt expected to pay in the first place. But you would think that a dealership that sells $100,000 vehicles would have sufficient staff on duty to accommodate the customers and save the customers waiting time.

My sales person was Eddie and I was very pleased with the service, his knowledge of the vehicles and his quick response time on my questions. I recommend this dealership if looking for a new or used vehicle.

I recently purchased a beautiful Lexus RX350 from Lexus of Tampa Bay. My experience from test driving to loan process and closing the deal were all excellent. I highly recommend our sales person Eddie Isin to assist with car purchases as he did an excellent job working with me.

I came into Lexus of Tampa bay to meet with Ryan K about a Lexus rc300. Ryan and his team did an amazing job at making sure I was satisfied with the numbers before the purchase. The transition was quick and very smooth. I would definitely recommend Lexus of Tampa bay to all of my friends and family.

Excellent service. Brian was a great help with replacing my battery under warranty even though I had never had my car serviced there and told him Im up front I was not looking to do any repairs at the time. Nonetheless I was treated exactly the same even though I wasnt spending money which is rare in the automotive industry, and I know because Ive worked in a service department for 6 years!

I had a very smooth transaction from beginning to end. We did two separate transactions as buying and selling my car (not trading) and could not be happier with the results. Eddie was an excellent sales person, explained every detail of the car and the transaction as well. The finance person was also extremely nice and not pushy at all like other dealerships. I highly recommend Lexus of Tampa Bay and Eddie as your salesman.

Recently bought a Lexus from Lexus of Tampa Bay, and Ryan Kell was the point of contact. He was very tentative and professional. Ryan provided excellent customer service. If you are looking for a new car, ask for Ryan. Highly recommended.

They are very responsive to questionsThey correctly estimated total service timeThey made every effort - and succeeded - in bringing me to and from another appointment with their shuttle service.My car was nice and clean when they returned it to me

Our experience at Lexus of Tampa Bay was GREAT. Jeremiah was an awesome Sales Associate and everyone at Lexus of Tampa Bay were accommodating. The next time we buy a car we will definitely check in with Jeremiah at Lexus of Tampa Bay.

Kamil and Sydney were both great to work with! They listened throughout the process and very helpful at answering any questions we may have had. The communication has been on point and the quality service they have provided is one of the many reasons we chose Lexus of Tampa Bay!

Best car buying experience ever. Ryan Kell and rest of team did a fantastic job putting me in a great car. Highly recommended

Pamela my service rep is A1. The best they have. Very efficient and detailed. A pleasure to work with. The only reason I continue to return and get my vehicle serviced there.

***UPDATED on October 16th*** Rating was changed from 3 to 5. Took the car back to the Lexus dealer in Tampa and talked with Paul, the service manage. Paul was extremely professional and had the issue fixed completely, in a timely fashion. Thanks again, Paul. I really appreciate it.Original message listed below...Disappointed. Bought a 2015 Lexus GS 350 15 days ago. Within hours of driving it off the lot the brakes started screaming. I legitimately have never experienced this with any other car in 28 years of driving. When I bought the car they told me they were brand new brakes and new rotors. I took the car back to Lexus and they resurfaced the rotors, checked the brakes, and told me it was all fixed. The car was fine for about 2 days and now the brakes are making noise again, significant noise. Ive had multiple passengers point it out. The sales team and sales manager were great to deal with but the service on the car was subpar. Its a simple brake job! This is not what I expect from Lexus. Its a luxury car and should have premium parts on it. Im going to my mechanic this week to have them look at the pads to see if cheap pads were put on this car. Ill update this post afterwards.

Made an appointment for service, recall notice and maintenance. Appointment was easy to make online. Service was great, Jamal, service representative was very courteous and informed my right to minute how long it would take. Thanks Lexus of Tampa Bay for a job well done.

Oh yes! I praise God for sending my husband and me to this location! Nick and Danielle did a seamless, efficient, and fast job! We are very happy with our new car!

Easy to schedule service, comfortable waiting area. Cant complain about the actual service on my vehicle which is most important. Just had a bad experience with the service advisor. He wasnt helpful at all compared to the other advisors I was seeing helping customers out. Good thing I was only there for routine service.

I had been searching for a Subaru BRZ in good used condition for months when an awesome one appeared here at Lexus of Tampa Bay. After entering my info Steve Blank reached out to me to set up a viewing. Steve gave me all the time I needed to think about my purchase, Im telling you no pressure or pushiness at all. I looked at the car inside and out, Steve even let me speak to the mechanic who inspected the car. At the end I ended up getting exactly what I want, while Danielle from finance ensured I got exactly what I needed. Again, no pressure and she worked with me the whole time to ensure I understood and got me exactly what I needed in terms of a good deal for my car.Steve and Danielle hooked me up big time! I love my car thank you to the both of you!I drove 2 hours to come to this dealership, and I am more than glad I did. Well worth the drive to be so well taken care of.

My salesman was John Heath and he was fabulous… couldn’t have improved the process if he tried! A real gentleman and extremely professional!

I went for my first service (6 month) with my Lexus SUV. People were very friendly and I had a question regarding the navigation use from the iphone to the car screen that had stopped. They called their technology specialist (I believe her name was Mardy) and she asked me if I upgraded my iphone. After an upgrade the Lexus software had to be restarted on the phone as Apple shuts the apps down. It worked again. And - they cleaned my car nicely before I received it back.

Ben made this our best buying experience to date. He was very knowledgeable, professional, and quite helpful. He understood the need well and helped us settle in a great choice. I would recommend him to anyone.

Spent two days shopping around at different dealerships. Jimmy made us feel very comfortable and didn’t feel pushed towards a deal . He was willing to listen and didn’t come off as the sales guy. Would highly recommend coming here and talking to Jimmy !

I had my vehicle serviced at Lexus of Tampa Bay. I didn’t have any problems making the appointment. When I arrived everyone I had contact with was courteous and professional and efficient. I had the 55,000 mile maintenance done on my vehicle and everything was throughly explained to me.

They are very unprofessional, purchased a vehicle with a check payed in full !Once they got my money they totally forgot all about me now Im driving around on expired tags because they failed to send the proper paperwork to the department of motor vehicles. I will never buy a car from this dealership Ever and will be recommending to all my friends and family to AVOID THIS PLACE, we all drive Lexuss But not from this dealership ever again! do not go to this place.!