My 3rd purchase/lease trade with my favorite dealer. No hassle, no gimmicks up front answers. Great inventory! Thank you to my salespeople Chris Irvin & Ahmed Ramadan also my 5 star finance manager Luis Gaetan

Just drop off 1 of my Hondas and delt with Caroline. Very nice and knowledgeable, really great help. Dealership is still really busy for service and wait times are longer than expected. Always good work.

Very nice advisors, great job by them, but the wait times are unfortunately rediculous, even if you have an appointment... Also I bought a new car here, and thee was trash under the seats when I got it home. Few Mt dew bottles a lighter and food wrappers... Yeah... So make sure they actually clean and inspect your vehicle. But with that said, weve bought 2 vehicles here, so far and will be back any time we need another.

Linn and Luis were amazing! Linn knows his cars and his toys are fun while you wait. Raptor!My Daughter had saved money to buy her first car and we are so proud of her at 17!

Staff is always friendly and helpful. Waiting area is clean and charging stations for electronics are available. Kitchen is pricey but excellent..

Got my tires rotation and balance here cuz I got my vehicle here. Missing one of my valve caps and my center covers for the steel rims got damaged during service. One of the techs told me u know one of the wires are broken right cuz they forgot to put it back on and I had to go back. It wasnt broken because Im a tire technician myself and when I put them on they were just fine. So poor job performance. I hope sometime in the future I can change my rating of this place but they will get two stars for now.

I love this place and they have a safety protocol and while waiting u can enjoy their coffee 😀thanks for the coffee🙏👏

5 stars for everything except getting a phone call I was promised by the end of the day 4 days ago. That knocks off a star.

Great service! Manager James Johnson did a great job helping me out.

Do not get work done here, you will pay considerably more than if you went to any other Honda dealership in the area. 100% worth the drive to go to Tampa or Westshore Honda. Brandon Honda wanted $500 to ATTEMPT to diagnose an issue with my car, and said I would have to continue to pay diagnosis fees if the issue wasn’t what they thought it was. This same diagnosis was free for both other Honda dealerships, and the cost to repair the issue was $700 less than what Brandon Honda quoted me.If you got a quote from Tom especially, call any other Honda dealership in the area and ask what the cost is for whatever you need and they will certainly offer you something much lower without even knowing the competing offer.

These guys were awesome. I got what I wanted with no games or trickery.

0 stars giving .. service advisor -lisa hibbard rude.Problem solved -No

Slowest service ever. Pekham and Maddison are the best. They helped us get through so I could keep my physical therapy appointment. Pekham also made certain we recieved our car mat we were promised when we purchased the car. Love the car. Service needs improvement.The scheduling person needs to tell EVERYONE how long it takes for them to do a service (they do not even vacuum the inside).

I went for an oil change on Sunday. It took an hour like they said it would and they were wonderful. Nice clean area to wait in and the gentleman helping me was very accommodating. He parked my car right next to the exit door, which may seem like something so small but with twin toddlers with me, it was very helpful!

Had a problem with battery going dead, 1st time in had a problem getting it fixed but talked with manager and they got it ba k in and took care of problemquickly and professionally. Would highly recommend this place, they take the time to listen and bend over backwards to help get the problem worked out. Thanks alot guys and gals

Service was OK. Service advisor didnt readily review the service report without me pressuring him. I had questions about some settings on my vehicle too. He did help me and was knowlegable, but I had to push him for that too. A part that was listed on the report as $27.00, ending up costing me $41.00 at the parts counter. Didnt realize that until I got home. Also, my right front wheel was missing a lug nut and that was overlooked. When I got home, my boyfriend called the service manager and Rheemed him out, lol.

Ive used this service department since I bought my first Honda 20 years ago. The people there have always been helpful and friendly. Frequent coupons make regular maintenance affordable. Im not as comfortable with the sales department which is why I bought my last Honda at another dealership. I still bring it here for service though. Pleased with the service again today. Everyone in the service department was wearing masks and wearing them appropriately. I ended up sitting near the sales area while I waited. I was very disappointed that several people in that area were wearing masks below their nose and several others werent wearing them at all. I would have moved outside after seeing this except there are only 2 benches outside, they are not under any cover and it was sprinkling.

Went and was helped by Mike Hudak, he was so great and very helpful. I even mentioned I had work later on in the day & they made sure they tried to get my car done in a timely natter. I am so appreciative of Mike Hudak & brandon Honda team for taking good care of my car needs/maintenance. Definitely recommend.

Great experience...Exceeded all expectations...Happy Customer...

Cant say enough of about Brandon Hondas service center, specifically Seth and his team. I had an issue with some previous service done, Seth went above and beyond to rectify the whole situation. Lets be honest, you can sometimes pay a little more at the dealership, but Seth and his team are the reason why its worth paying more, because ultimately they backed their work. I highly recommend their Service department, Seth gave probably the best customer experience I have ever had at a car dealership, he truly heard my issue, and resolved it. 5 star service, he earned my business and trust- Thank you to the service team for their excellent service on redoing my air conditioning system.

My boyfriend had his car serviced their own Saturday and when he went back to Tampa he realized that there was a big problem with his steering wheel he had to call and schedule another appointment the next day when we got there on Sunday we had to wait for almost 1 hour and 30 minutes to get the car or the problem fixed in this case the man apologize for the representative apologized but in my opinion they should have prioritized his car because they actually made a huge mistake that could have cost an accident. They there was no food to eat there was no drinks or anything which is weird because if you go to Hyundai in Tampa they even offer donuts and coffee while youre waiting there. I was not impressed with their service.

I was t reated very kind and fast and with the service I was very satisfied thank you for the prompt service

I had an appt, I blew a tire on the way and was going to be late so I called and rescheduled my appointment. When I arrived I was made to wait for 15 minutes before I was seen by a service adviser proceeded to speak with 3 service technicians about other cars before addressing my issue. When he finally returned to working on my issue, I was told a tire and oil change wouldn’t be finished until Monday morning. I travelled an hour for these services because they are free here with my lease warranty. When I rescheduled my service no one mentioned to me the service department was overwhelmed and would not be able to see me today. I am frustrated and very disappointed in the service department. Thai is my third bad experience with service or sales at this dealership.

Brandon Honda is the best for technical customer service. Keley was spectacular is finding me the best prices and solve any issue that may have risen. Im sure glad I purchased my Honda Accord there.As long as I have the car there is no better place to take my car for service than Brandon Honda.

Cant say enough how friendly and accommodating they are especially Youssef! Went down looking for a specific car and he helped me make the car mine. Took the time to show me different features of the car very professional and knowledgeable about his job. Very friendly and took the time to answer all my questions highly recommended him to anyone interested in buying a car. Cant thank him enough for making my car buying experience easy.

Great service I was out in couple of hours. Which was great

Kyle Lamp never fails to meet my expectations

I went in for an oil change and was help by Mr. Pete Epple. He gave me a specific round about time-frame, he understood my urgency (not feeling well), he guided me and assisted me above and beyond the standards required by Brandon Honda. He was courteous, informative, listened, assisted. Kuddos!👏🏽👏🏽

I like to thank assistant service manager, Tom Gernhart, for helping me to get my car replacement part ordered, repaired and back on the road asap. His attentiveness and communication is remarkable. I’m sure all other Brandon Honda service agents are just as great but I found Tom exceptionally courteous, friendly, hardworking and honest.

Ramon was extremely helpful and delivered excellent customer service.

My service advisor Elijah Cherry was on point with our every need. Communication was exceptional and Customer service was excellent. Thank you so much.

Techs were fantastic got me in and out in no time 😁😁😁 will definitely be bringing it back next time!

Please get Clarity on what this means in this picture because we didnt get the gift card and its been months

Attentive. Gud service. My only complaint..they didnt balance air fill the tires after rotating them. Check the air pressure all 4 tires guys...

Service area was great and pleasant. The customers all wore masks as noted on the doors. Its a shame 40% of the sales team didnt adhere to the rules put in place.

Excellent! Got me in, no appointment, gave me affordable options. Top notch

Veron is amazing. Knowledgeable, kind and true to his word. Doesnt get any better than that!!!

Brandon Honda does NOT honor your appointment time even if you are here early and even if its the first appt of the day, its STILL first come first serve.UPDATE: It is good to know that Brandon Honda reads these reviews. In addition to the answer below I received a courtesy call where it was explained to me that even though my car was not out of the reception area in the order I arrived, they assured me my car was a priority going to the service bay because I had an appointment. This makes me feel better about their service.

Staff was friendly and attentive and provided information regarding the work being done. Definitely plan on visiting again in the future if I have any other issues.

Its was a phone call. But they were very nice and informative, and professional.

Brandon Black very professional, didn’t rush me into anything that i didn’t want. Absolutely polite highly recommend and i left with what i wanted.

Excellent service and attention to detail. My service advisor Mark is awesome, he listened and took care of my service needs expeditiously. Highly recommend to anyone for their next vehicle service or purchase.

Since my negative experience continues to get worst, I decided to share the details. I replied to their response by email as requested, and they didnt even bother to reply.Brandon Honda sent me several letters explaining that I had a recall, and if I chose their dealership, a free loaner would be given to me. I live roughly 45 minutes from their location. I decided to try and contact them to schedule a repair. Good luck. The service department rarely answers their phone, and has never called back after leaving a message. When I finally got ahold of them, they said that I would not be given a loaner, they dont give loaners. As Im staring at the letter they sent to me, clearly stating otherwise. After dealing with Honda of America to resolve that issue, my recall is scheduled for 02/16/21 at 10am. I take the day off from work, arrive at the dealership at 9:30am, and they tell me my repair would take 2 hours. I go to the nearby mall to wait, three hours later I get a call from my service writer. We ran into an issue, we dont have the part. Great, they still dont offer me a loaner, instead offering to pay for a rental car so I can finally go home and come back the following day. I wait in line at Hertz for an hour, get my rental, head home. All day 02/17, no call, no call backs, nothing. Finally around 5:30-6pm they answer. Your car is ready. I make the drive, grab my car. They took care of two other recalls. One of the recalls is my perfectly functional drivers window switch. I get back home, hit up a drive through, my window no longer works. What a great repair, nice quality control.Now I play phone tag trying to sort out my newly broken vehicle, for nearly 3 hours. She is still in her office, the manager is busy. Finally, right before they close, I get to talk to them. The only solution offered? We can send someone to pick up your car, so you dont have to take more time off work. Great, sounds reasonable. They will be out next Wednesday. Cool, so I get to spend a whole week with no window. Apparently fixing your screw ups isnt very important, you dont make money off it.I wake up for work this morning, 02/18. See my car in the light for the first time. The tech has gouged up my dashboard with a screwdriver, instead of using proper plastic trim tools. He has broken the clips that hold my airbag trim into the dashboard. He broke all the clips to my armrest, where it connects to the door panel... and GLUED it back in place. Now when I close my door, I take my door apart at the same time. Surprise, the super glue didnt fix it. 7:40am, I call the dealership again. Manager cant be bothered to talk to me. Service writer asks me to email them pictures, and says Ill be contacted. 5 hours later, I call on my lunch. They are too busy, they will call me back. 3 hours later, I call, they are too busy, they will call me back. I gave them 8 hours to make any sort of gesture, I give up. Now I have opened up an case through Honda of America for a second time with the same dealership.If you have any respect for your own time, or your own property, avoid this business like the plague. They do not care, they do not respect you.

They were extremely pushy and prices were significantly expensive from any other companies. Also the service department manager was rude and unhelpful.

Everyone is friendly & ready to help. Elijah helped me & was very helpful. Keep up great service. Thanks.

Was not able yo make an appt with my dealer. They took me in and had the part my car needed. My car was of the competition next door. Service was reasonable and within the time given.

For the first time ever I have had the best experience, Rachel has gone above and beyond to make sure my experience was amazing and today it was Melissa was the best. It was the best experience ever. I will only ever ask for her to be my service rep.

I was in and out in less then an hour! I was very pleased with how quickly my oil change was performed. The assistant service manager, Ryan Foster, was extremely pleasant, courteous and informative. You did a great job representing Honda. Thanks, Ryan!

Great Service! Nice clean waiting area. I get my Ford taken care of here because of excellence from Hanani -hes been my advisor for years Thank you!

Staff is always courteous, and technicians have a pretty quick turn around. Weekends are always really busy, so we usually avoid doing service on the weekends. Weekdays are usually a lot faster then weekends, but they do have a shuttle service if you are within their delivery radius. This last time I was there, I dealt with Ryan Foster as the service writer, and he was very knowledgeable and friendly.

Honda service ALWAYS have done an excellent job. The service manager Kyle Lampp is the best and very knowledgeable and courteous.

Augustine Cardona (Augie) is the best service advisor Ive ever had. He went above and beyond to make sure the problem with my car was diagnosed correctly and fixed properly. Hes quite literally the best ever!

Paul Drake was great to deal with in service. Also Hanani was also a great help.

Purchased a used car from Stephanie Lugo. She was outstanding, matched me with the car I wanted and the deal was well within the range I had expected. She even got me out of a jam when I left my DL at the dealership and I had to fly across the country the next day, She got up early in the morning to bring my DL to the lot so I could get on my flight!! That is exceptional service!

Came in for an oil change and a battery on my New Honda Accord with 1300 miles on it. Arrived at 8:45am and was told it would take roughly an hour and a half. I waited in the lobby until 12:25pm. I was told that since the battery was under warranty it had to be tested. 3 hours?!?! 🤨🧐 Close to 4 hours to change a battery and an oil change. UNACCEPTABLE! At the end was told that the manager had to sign off on the work performed so that was one of the reason for the long wait. HUH?? How far is the manager from the servive department that it takes them so long to find him for a sign-off. Smh Doesnt make any sense to me to have to devote 4 hours of my time for these simple jobs. First time ever in this service facility and hated every minute of it. Felt like the service department doesnt care about the customers time. I feel that if the customer waits all day for an oil change I feel like Brandon Honda Service Dept. would say OH WELL...or come up with different excuses. So.. if you have all the time in the world to waste this would be the place to do your service, if not then i would recommend somewhere else that can do it quicker than 4 Hours. 😠

I made an appointment for an oil change from an ad on Facebook where it says “We miss you, stop in for an oil change for $10 and get a free gourmet cup of coffee. “ I made an appointment a day ahead of time and am currently waiting and already not happy due to being told that it would be $17.95 due to “shop fees and tax.” This seems very misleading to me and untruthful advertising at best. So don’t be fooled by the AD. The coffee is basic type you put in the coffee maker for a single serving and taste like it is the oil from previous oil changes done here. Terrible taste. They only have sugar. I tried French caramel packet. Would not recommend it! Still not a bad price for an oil change, but should be up front on the AD instead of lying.

My service associate was on point with my work repairs, he was knowledgeable about the replacement parts that my vehicle needed. Kudos to him.

I had Devin Watkins as my advisor and he went above and beyond to make sure I got all the services I needed to get done by giving me an exceptional price so that I didn’t have to make a second trip back for service I highly recommend this dealership.

Service was amazing and quick I was taken care by Augustine he was very professional and with outstanding customer service definitely an asset to your company.

It took them from 1:17 to 5 pm to get a coolant flush done, advisor didn’t know how to communicate through out the wait. When I called the main service line, they put me on hold and then hung up. Worse service I’ve received and will be taking my vehicle to a different automobile service. Completely unacceptable.

Ive been here for an hour and a half at this point. Having oil change, tire rotation, and Tire Pressures Low dash warning re-set. The entire building reeks of grease/onion smell from the cafe (very unpleasant!), but its too hot and humid to wait outdoors. When I checked in, I made sure the technicians wouldnt be washing the car, as my experience with dealership washes has been less-than-ideal, and was assured no complimentary services are provided. Vacuuming the inside of the car is considered part of the detailing package. I got spoiled by Schomp Honda in Colorado, where the techs/advisors went out of their way to earn your loyalty, and little favors like that were often part of the service experience.

The service people are mostly courteous and take good care of you.

Took off running boards without my consent.only had car 1 week wouldnt replace not under warrenty they were cosmetic.saleperson tried to make it right but they said they couldnt put back on.service department 2 stars sales 4 stars

Customer service here is TERRIBLE !!!

Leon was great!

Bad. Bad. Bad. Service center. Had my vehicle towed in for simple belt replacement. Car accrued mileage after being towed in and left being towed out with a blown engine. How did car go 2 miles after arriving at the dealership and then need towed out and blame me?Emailed Morgan Auto Group after they left their contact information and received no response.

Service manager got my first oil change done in a timely manner.

200 miles of road only wear, not hitting any obstacles and oil filter started leaking around the seal - not tightened enough. car has over 90k miles never had this happen before at a dealership.

Great service department

They getting better and better what the service

Very very helpful with any maintenance needs service manager knowledgeable in the shop operations

Waited 20 minutes for a service advisor to come out finally I had to walk in we agreed to a price of $20 for an oil change hour and a half later they gave me a bill for $50 someone scratched out the $20 price forged my initials and wrote in a price of 49 98.Very disappointed with Brandon Honda.Planned to buy a 2021 Type R Special Edition here now ill think twice.

Its Honda, a dealership & servicing. Thanks for the coffee & courtesy...

Brain at the service desk went above and beyond! Great job...I appreciate Honda of Brandon

Always have great customer service in their Service department.

Great experience.

Literally took 4 hours just to get my car looked at and tell me prices .

It was a great experience.

The best i have ever seen

Great customer service

Excellent service!!!!! Go Augie!!!!

Very good

Love this place

I was well please thank you

Quick, clean, friendly, great coffee

Awesome service

Service and parts way too much!!!

Very. Busy, but very friendly.

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Aggie is the best!!!!!!!

Good car dealership service is good and efficient in service and mechanics in Brandon.

Very good for the maintenance of your car, no matter the brand, Recommended ...

The best carriage tell you in all tampa 👍