It turned out to be a very positive and rewarding experience. My salesperson was attentive and presented me with several options.

Andrew Witherell has always been our go to man for mattress’s. He has never disappointed us. We love Mattress Firm.

My husband and I just purchased our new mattress here and had a great experience with Andrew. He was extremely knowledgeable and didnt hover over us. He gave us space to discuss after we tried each mattress. It was a great experience thanks to Andrew!

Marshall was my sales associate and was excellent. He was very patient and knowledgeable about all of the different products offered. My experience was laid back and I felt no pressure at any time.

Andrew at the Bruce B Downs location was awesome!! He knew what he was talking about and got us a great bed. Super happy with our experience.

Aug.31, 2021 I went to the store location at I-75/Bruce B. Downs in Tampa, Florida. I took my roommate who was a combat medic who served in Afghanistan and Iraq.and our country for 15 yrs until she encountered a road side bomb and was severely injured. I wanted to purchase a mattress that would be suitable and beneficial and comfortable for her. Then I met ANDREW, STORE MANAGER. WOW!! What a phenomenal young man. He was without the kindest, compassionate, caring young man/salesperson I have encountered. We spent 2 hours with ANDREW. We checked and looked at many mattresses. ANDREW was extremely knowledgeable on all their products. We bought a Sleepys mattress that ANDREW recommended. My roommate loved it. I purchased it.. my roommate said thus far this is the first time in a very long time she has woke up without a severe headache and shoulders not hurting. I also purchased the adjustable frame which I highly recommend. I cannot speak enough of ANDREWS patience with us. I encourage MATRESS FIRM give him a raise and please advise him how appreciated we were/are. He was a blessing in our life that day. ANDREW IS THE MAN!! I know that it was meant for us to specifically meet ANDEW. He is definitely an asset to Matress Firm this company would be crazy if they didnt do everything possible to keep him as an employee.Thank you, Andrew and God Bless you!Rhonda Wheeler

I am writing to comment on our recent purchase experience with Mattress Firm and their sales staff. Our sales assistant, Julian Castaneda, at the Bruce B Downs Mattress Firm store was simply awesome! He was very professional and listened to what we wanted and needed. I personally am disabled and have special needs in a bed. Julian was able to make several suggestions and together we were able to select a mattress set that was perfect for my needs. In addition, we received a great deal! The pricing was more than competitive. We cannot begin to list all of the accolades that would describe our great experience with Julian . We almost feel as if we gained a friend as well as a great sales assistant. So if you ever need a bed, please go to Mattress Firm on Bruce B Downs Blvd. and be sure to request to see Julian. I promise that you won’t be disappointed.

I was always hesitant to buy from a mattress store for some many reasons and long story short, I was right. Poor customer service, disorganization and no one to hold accountability for it. It worked out anyways I got a better deal with Wayfair, try them out.

I have only good things to say about Mattress Firm. We are repeat customers and recommend them. They offer prompt, polite, professional service.

Super friendly staff, and a great price on my new mattress. Next time I need a new bed Ill be coming back to this location!

Great service. Super nice associates, super helpful. He was very patient while I laid on every mattress like 5 times

Went in to check out the Black Friday promotion and left so excited about my new mattress and base. CK was incredibly helpful and personable. He listened to what I needed and where my budget was and was very patient as I was moving bed to bed trying to decide what I liked. He answered my questions and went above and beyond during the checkout process and made sure I understood everything I was paying for. Highly recommend purchasing from here and highly recommend CK.

CK courteous and very knowledgeable about the mattresses and each models differences. Very satisfied with purchase part of the transaction. Jury still out on delivery, set up and satisfaction with mattress selected.

Andrew was fast at processing my order and got me a great deal with Veteran discount. I got the mattress I wanted at a price I could afford and took less than 10 mins in store!

I met with Julian and he treated me very well. Bought a Tempur Luxebreeze over Presidents Day Weekend. Julian made it seamless for me. Great customer service and treatment and it was delivered in two days. Julian and CK are very professional and know their business. I will come back here to buy another one too. Just moved here from Texas and really felt like I received true Southern hospitality. Thanks. Keith

CJ was GREAT! Was more concerned about finding us what WE wanted not what he wanted sell us.Very comfortable experience.

CK was amazing from the time I walked in from greeting to me asking exactly what I needed and taking me straight to them! He pulled some mattresses out so I can see how they felt and made sure the ones he pulled out that I could get right away being I had told him of my situation. Awesome personality and just very polite and again AMAZING! Thank you so much. When I decide to do my other room I know where I will be coming back to.

I wrote and evaluated the in store excellent service. Now that the mattress has been delivered and put together all ready for a night’s sleep, I can say that the process was done efficiently and politely. So all in all a very easy and comfortable experience for us.

CK was very helpful and made the process super easy.

As someone who needed same day service and a need for mattresses on the spot, they were accommodating and helped with the best course of action. Also, I was able to catch a good sale. Would definitely recommend.

This was one of the best mattress buying experiences we have ever had. Les Freeman was super knowledgeable about the beds we tried and was very attentive to our questions and needs. He took the time to understand us and created an awesome buying experience. I would have no hesitation sending any of my family or friends to Mattress Firm if they are interested in purchasing a bed. Once we selected our bed we were able to determine that we would be able to get it the next day! Great job Les and Mattress Firm, you have very satisfied customers!

The salesman we worked with today was extremely polite and informative. 10/10 would lay on random mattresses again.

Really pleasant and knowledgeable employee

Awesome service! CK was excellent, knowledgeable, attentive to our needs, patient w our wild boys, and gave us an excellent deal on a mattress and two pillows- can’t say enough great things!

The salesman was super helpful and never once made us feel pressured in any way. He explained our options very well, and we ended up leaving with a great deal on a great mattress.

Had a great experience at mattress firm, the sales associate CK Allen was very knowledgeable and helped me in picking the right mattress. The entire process from start to finish was simple and easy, I even left the store smiling and very pleased with my purchase. In the future I will return for my next mattress.

Sales staff was extremely helpful and knowledgeable about the products that are offered. The show room was clean and sanitized and offered the ability to still try the product on the floor. The sales staff was able to provide us a quick delivery date and provide us up-to-date in stock options of the products we were interested in. This was our first purchase with mattress firm But it will not be our last.

Patient and knowledgeable salesperson

Les & CK (or KC as I called him in error) were a great help today. They took care of my needs and were patient as I searched for the best bed for my father. Great guys to work with!!! Thanks again 😊

We had a great experience with CK, the salesman. He was very knowledgeable and didn’t push us to make a decision before we were ready. He made us a great deal, we can’t wait to try out our new Purple bed!

Both service reps were great over the phone and in person!!! A special thank you to Julian for working everything out! Love what we ordered and all the great discounts.

CK was amazing!! Very knowledgeable and taught me a lot about beds and the whole nine yards along with helping me pick out my perfect mattress!! Highly recommend and have already told multiple friends where to buy their mattress from!!

Great customer service! CK was very professional and knowledgeable.

CK was very professional and knowledgeable. He was not pushy and did not try to over sell but showed us several selections. We got exactly what we needed!

Excellent customer service, shipping was fast! Definitely reccomend.

Went in this afternoon after doing a little online research but figured nothing beats trying out models in the store. Les Freeman, the area manager, was beyond super helpful in my search for a new mattress. We “discovered my sleep” you could say. He is a great at what he does and is all about helping you find what you’re searching for instead of pushing you towards anything. I walked out of there with a new mattress, the massaging bed frame, and one of the pillow/sheet sets.

CK and Les were excellent. What a great experience. They found us the best deal without even asking for a deal! Very competitive rates and even better customer service, thank you guys 🙏

Julian Castadena, excellent sales associate

Great experience. CK Allen was awesome! Found what I needed.

I had a great experience at Mattress Firm with Les Freeman yesterday. Les is awesome! He is very friendly and very knowledgeable. I would highly recommend Les Freeman and Mattress Firm to my family and friends.

The team at this location went well beyond my expectations in service! CK created a comfortable environment to consider which mattress I wanted to purchase. Plus, the process of actually buying was easy and explained completely.5 stars for sure!

The sales associate that we worked with (CK Allen) was very knowledgeable and personable. Answered all of our questions and helped us figure out what mattress would fit our needs best. He wasnt pushy at all and let us make the best decision possible. Would recommend CK if he is there as he will make sure you get what youre looking for and more.

Very wonderful experience. CK was most helpful in getting my wife and I mattress for our daughter and a bed for my parents.

My girlfriends parents s offered to buy us a bed. At first I wasnt sure about mattress shopping, however when we got to Mattress Firm, Les and CK greeted us and quickly took care of us. Les was extremely knowledgeable and patient. He even kept us laughing. I highly recommend shopping here. They will work within your budget and do their best to find whats best for you.

We walk in looking for a twin mattress for my 6yrs old and this kind salesman took care of us he was so kind explaining everything we need to know about the different brand, materials and all those questions that us like buyers have. Thanks Les Freeman For all the help I really recommend this place to make your purchase.

Safe, friendly and very helpful finding a solution for our needs.

We had quality service, salesmen were very knowledgeable, catered to our needs and were very nice to talk to.

Great service! Listened to my needs and was very helpful helping me locate exactly what I want and need for good sleep

I had many questions about Power Bases. Les was very helpful in showing them all to me and helping me decide which one was best for me. Saved some money too!

I had a great experience with CK at the New Tampa Mattress Firm. He was friendly, helpful and able to help me determine what I needed.

The purchase was so easy and Les was friendly. Free next day delivery was definitely a bonus!

He was helpful

Very reasonable prices and the seller, CK answered all of my questions and did not push his most expensive mattress, but rather one that suited my situation.

Great customer service and no hassle, I’ll be back for my next mattress need.

Diana was AMAZING throughout my entire mattress-purchasing process. She was knowledgeable about the products, enjoyable to work with and extremely patient with my indecision. She made sure to do everything in her power to ensure I was happy with my mattress. Mattress buying can be daunting, but Diana makes it easy and pain-free! Thank you SO MUCH Diana!!!

CK did an excellent job educating us on a variety of mattresses and helped us select the best fit for our needs and budget.

Great experience at this location from the moment my wife and I entered the store. Thank you CK Allen for your time and help.

Very good customer service. Good price, good deal . Salesman very friendly, very knowledgeable and very helpful

Julian was professional, courteous and helpful in picking the perfect mattress for us.

Les is amazing and he definitely deserves a raise. Knowledgeable, talkative AF & thorough lol all characteristics of a winner

The manager answer all my questions about the purple pillow and he ordered for me!!!!Great service!

Third time receiving a delivery from here and it’s 5 stars all the way.In-store service is great too. Knowledgeable and efficient.Thanks

Les Freeman was great to work with! Very knowledgable! Really helpful and patient with answering all my questions and concerns! Go check them out!!

The salesman was helpful with good knowledge of the products and it helped us make a final decision.

Diana M. Was very helpful and knowledgeable Of course we were undecided and tried each mattress a million times but Diana was so patient. We explained to her our needs and she help us pick the perfect mattress. Diana great customer service and sweet personality will make us a lifetime customer

The food was fantastic and the service was fantastic as well. Im definitely going to come back here a lot! 👍👍👍

Great ! Excellent! Les not only sold us the perfect bed for our ailments but also taught us a great deal about how mattresses, pillows, and specific materials affect your body and sleep! I greatly recommend this store and Les!

Steve was very informative and friendly in helping me find something I liked within my price range. I was able to take advantage of their promotions and finance my purchase to remain in my budget. The whole process didnt take more than an hour. I was offered same day delivery - the delivery men were friendly, efficient, and were able to arrive earlier than expected to my delight. Overall, it was a seamless process and Im quite pleased with the product thus far. Thank you again :)

Ck was very helpful and helped me get the best bang for my buck. Thank you very much!!

Venus was a breath of fresh air:) Great customer service!

My boyfriend and I recently purchased our first mattress here. This store is fantastic. Very welcoming atmosphere. Evan was great at helping us find what we need while giving us room to browse. Cant wait to get our mattress!

Wow, Les is the man! Knew everything about everything and wasnt pushy. Great purchase experience all around. Thank you, sir!

My husband and I decided it was time for a new mattress after repeatedly waking up with back pain. The moment we stepped food into Mattress Firm, New Tampa, last week we were greeted and helped by Evan. After deciding what we wanted we told him we would be back. We returned yesterday and were helped by Diana. I honestly cannot say enough about how these two made our decision easy and painless! The process, so far, has been very straightforward, with our mattress being delivered today! If you are looking for a mattress, without pushy sales personnel, but rather, funny and kind staff go see Diana and Evan in New Tampa! Thank you both!

Very friendly staff. Right when you walk through the door you feel like you are talking to a friend rather than a sales person. The staff looks out for your best interest and are very knowledgeable. Best mattress purchase experience I have had by far!

CK and Les were incredibly helpful in picking out a new mattress and new pillows. I had the best sleep in weeks last night!

The customer service was extremely awesome and the salesman (Les) was extremely educated on all products as well as the sleeping industry. I would definitely recommend friends/family and others to go to Mattress Firm if you are looking for anything pertaining to a good nights sleep.

I highly recommend this store Diana is Awesome-mazing. She got us the bed we wanted and it fit into the price we wanted to pay. She took into consideration that I’m a Veteran and put together a great package for us. We are 100% pleased with our purchase and 110% pleased with, Diana, our sales rep.5 Stars is simply NOT enough!!

CK was incredibly helpful and earned our business now and in the future through his honest and informative service. I have shopped at numerous mattress stores and he is the only salesperson I felt truly cared for my needs.

We bought a mattress with Kyle Newton, and he was THE BEST!!!! He was so knowledgeable, and answered all of our questions. He showed us the best mattress for our price range and never pressured us into anything we didn’t want. Honestly one of the best encounters we’ve had shopping for anything ever.

Amazing customer service. I would definitely recommend everyone to come here the beds are amazing. Good prices. All around great place to come to.

Great experience with the expert Julian Castaneda

I just bought a mattress for my first apartment and didnt think it would be so easy! Fernando helped me find a mattress on sale, a complimentary box spring, and 50% on shipping to help me stay in my particular price range. And all this only took 20 minutes. I would recommend for anyone looking to buy a mattress, not only for the variety but for the 120 day warranty as well.

Diane was awesome. She explained everything about every mattress we asked about. No high pressure sales tactic. Very easy to talk to and a extremely friendly environment. Highly recommend!

I highly recommend seeing Les at Mattress Firm on b b downs wesley chapel when your ready to buy a bed. Why Les? he is by far the MOST knowledgeable person I have ever done business with in the mattress world Im 60 yrs old primarily have bought temperpedic in the past, but I needed to understand the various aspects of the different mattresses as I have sever hip bursitis.Les was soo not typical salesperson. He really explained the products like he went to college and got his masters in mattress technology. He was extremely pleasant to work with.We purchased the Purple mattress with adjustable frame . It is by far the best mattress I have ever owned Thank you Les!@

Patricia Sandiga helped us pick out a bed that best fit our needs and wants. She was not pushy at all, she was very informative and made us feel at ease about our purchase. We would highly recommend this store and Patricia to anyone that is looking to purchase a new bed. Our experience was awesome. She definitely deserves 5 stars.

I saved over $1200 here. The people people here are amazing. Evan and Diana were so wonderful. They helped me find the best financing, the and the bed of my dreams. A $3600 bed for $2999!?! 2 bomb pillows, an adjustable base and a bed protector later im only paying $55 a month for 5 years. I never knew buying a new bed could be soo easy and rewarding. Id say ill never shop elsewhere but they made sure id have a 20 plus year bed so ill just be stopping by to say hi and thank them lot. :)

Diana and Samantha were so helpful today. They were not pushy and let me try out a number of beds which helped me decide on a great bed. I cant wait for it to arrive next week.

Decent selection. I did a lot of comparing before buying here. I went towards the end of the calendar year so I got a cheaper price. I believe they offer military discount as well. Staff were friendly and professional!

An unbelievable experience! Diana our sales rep was professional and knew exactly where to steer us to make the best choice. We are very happy & look forward to many nights of good sleep thanks to Diana!

Good place and nice location. Prices are good when they have sales. I bought my mattress a few years ago and still enjoying it.

What an awesome experience! We have just picked out our perfect mattress and Samantha was so helpful from start to finish! She walked us thru the options and we are getting our new mattress tomorrow. Very nice experience and we will definitely be back for our future needs!

Fernando and Evan did an amazing job helping us find our new mattress. My wife and I have different needs from a mattress and they took the time to help us find the perfect compromise. Highly recommended.

Love this place Natcha the attendant was really really help and pleasant and very sweet!

Very helpful providing last minutes items needed.

Great customer service after dealing with pushy salespeople at some larger furniture/mattress stores. Diana listened to what I wanted and was extremely helpful and knowledgeable! Highly recommend this location!

I received a very good recommendation from Les Freeman to make an accurate decision based on my needs, I went to other stores but definitely at the Mattress Firm I found the guidance which helped me a lot to better understand and buy based on real needs not in a sales man perspective. I highly recommend this store.

Excellent customer service! Went several places and this was the best!

Synchrony stopped the call four times. Super annoying.

Fee Lynn was awesome! Super friendly, helpful and the price was right! Thanks!

Very knowledgeable staff.... Worked with Diana no pressure selling. Had a great experience, bought a mattress and would recommend to others!