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Ferman Collision Center - Brandon
9815 E Adamo Dr, Tampa, FL 33619, United States
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Ferman Collision Center - Brandon
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Ti
Review №1

My vehicle was towed here 9/21 for the first week they told my insurance company that there was no car there that fit the discrimination. The second week I called to speak to a manager it was around Thursday or Friday that’s when they started to order parts after they lie and told me they were waiting on approval from my insurance company. I was told my car would be ready 10/15 that was pushed back to 10/20 because they ordered the wrong part! Not once were they apologetic or offered a loaner and today I received a call saying that they didn’t charge me the right amount when my deductible is 1000. If you have a month to wait for your car by any means go there! If you like poor communication and mess ups go! I will not be returning. If I could give them 0 stars I would! Very unprofessional, extremely unorganized and untrustworthy!

Aa
Review №2

The work done on my truck was quality. I was waiting on headlights, which I’m sure were somewhere in a shipping container off the coast of California, so I purchased after market headlights. They offered to install the after market headlights without any hesitation. The contact I dealt with was very friendly, kind, and straight forward.The only reason it didn’t get 5 stars is because the communication was sometimes delayed and the front service lady seems like she hates her job. In all fairness, I probably would too.

ry
Review №3

I would give 4.5 stars if available. Overall, we had a good experience. Only reason Im not giving 5 stars is the car took longer to fix than originally quoted and some of that was for a part that got misplaced. Otherwise, the repairs look great and we are happy with the end result.

Je
Review №4

DO NOT bring your vehicle here! It’s been more than 6 weeks and they are still “ordering parts” for my vehicle. I have to call 4-5 times to get someone on the call then I get the run around. I found out my car sat there for 2 weeks with nothing done to it and no paperwork processed when the rental car company called me and said my insurance company wasn’t paying them. I called my insurance company and they said it’s because the collision center never submitted the requested paperwork. I called 5-6 times to get someone and after being transferred multiple time they put the manager on the phone and he said my car was never processed because the woman originally working it quit. My question to him was why did no one pick up her workload? However, he said they would process my paperwork that day but 3 days later my insurance company still had nothing. I called again multiple times and I guess that finally processed it that day after I expressed my frustration. Fast forward 3 weeks, I just had to 4 times to get an answer then kept getting transferee to the same person answering machine. Finally I tell Susan do not transfer me again and put a manager on the phone because I want a status update on my vehicle now. She puts me on hold then came back and said the manager said a part arrived damaged so they are waiting to receive it but should have it this week. She said my vehicle should be ready at the end of the week. This was not the answer I wanted to hear considering I asked to speak directly to the manager and considering my car has been there for 1.5 months for a front bumper replacement. They have not called once to update me and they have an excuse for everything. I DO NOT RECOMMEND Ferman Collision Center.

Ra
Review №5

Delivered great service and timely.Good communication through out the repair process.

Kr
Review №6

It took 3 months to get my car back and was lied 3 multiple times . Car looks good but customer service was aweful

Li
Review №7

Thanks to Ferman Collision our pick up truck is running again to continue assisting our communities as a CERT Group.

We
Review №8

First they gave me basically a matchbox car for a rental not comparable to my car. Then they tell me my car is finished to pick up that evening at which I was not available and they tried to pressure me to because of the rental. When I did pick it up the next morning it was not even finished! And proceeded to tell me I needed to come back at another date to finish it. As if my time is not valuable! The car should be completely finished before the customer is notified. Also they offered me $100 to not replace my rim to fix the scratch/ buff it, well that did absolutely nothing, scratch is still there. So FYI if they offer you that “deal”, it only benefits them! I gave them a 2 because at least the employees were nice!

Au
Review №9

This was first time experiencing anything like this as a single woman.I dealt with Katie in collision and it didnt matter if I called her 100 times w questions she was always so patient and also informative. She went above and beyond. It was a timely process but overall my car looks great and my service from Katie and I cant forget the collision receptionist. Always so pleasant. Thank u!!!

Tr
Review №10

Our car was involved in an accident and in need of repairs. The tow truck company who towed our Jeep from the accident site was holding our vehicle hostage (too long of a story to tell). Our service associate placed a call to the tow company and just like that our Jeep was brought to Ferman. We shared our other car while the Jeep was in for repair. I needed to go out of town with my car and my daughter needed a car in town as she has babies. I placed a call to Ferman and they provided a loaner car for the rest of the time our Jeep was in for repair! Ferman Collision Center has, by far, the best customer service! I will definitely be recommending them to everyone I know! Thank you Ferman!

Ph
Review №11

Attention to detail, friendly and professional service. Great repair job after a hit and run accident in my 3 week old vehicle.

mb
Review №12

Excellent repair experience from check in to pick up of vehicle. Repair to vehicle was perfect! Outstanding customer service by everyone I encountered. I would highly recommend Ferman Collision for auto body repair! Thank you!

F
Review №13

Customer service was slow. Went there 2 weeks ago and never got a phone call to let me know what was going on with my claim. They need to keep the client up to date.

To
Review №14

Best experience weve ever had with a body shop repair.

An
Review №15

We were extremely satisfied with the workmanship and service at Ferman. Our car looked like it had just rolled off the showroom floor; it sparkled. Special thanks to Katie, Tamara, and Steve for their kindness, quality customer service and thorough knowledge of what to look for when making repairs. Katie and Tamara make an excellent team with constant updates and followup and Steve with his quality control standards. Thanks to these 3 hardworking individuals Ferman deserves more than 5 stars!

Do
Review №16

This is the second time I have used Ferman Collision and both times were exceptional. Deny and his team do a wonderful job of communicating and providing realistic status updates. We have USAA insurance and they integrate very well with my familys policy.

Ke
Review №17

I was rear ended and they made getting my rental car easy, communication was frequent and helpful through text, and the work was superb and completed as promised. I definitely recommend Ferman Collision.

Ma
Review №18

Someone backed into my car’s front grill, needing repair. I chose Ferman Collision to make the necessary repairs. The Co. completed them. Doing an excellent, efficient, & professional job. I would return to Ferman Collision if necessary at some other time & I highly recommend them for others who may need repair for their vehicle.

Ca
Review №19

I worked with Katie on my Parents vehicle that was in an accident. They live out of state and werent sure who to go to. My first Call was to Ferman Chevy where I was put in touch with Katie. From the moment I spoke to her, I knew this was who i wanted to work with to get things handled. Katie handled their insurance, arranged for a tow truck to get their car from Kissimmee and transferred to the collision center in Brandon and updated me every week on the progress. Katie made this very stressful situation actually pleasant to deal with. I honestly dont know what I would have done without her. Katie, thank you so much for treating my family like your own and exuding sunshine every time we spoke. You didnt make me feel like a customer, you made me feel like a friend. You are one in a million!! Thanks Girl!!

Sh
Review №20

I cannot say enough about the Excellent service I received from the professional team at Ferman Chevrolet Collision Center in Brandon, Florida. My vehicle was repaired in less than 3 days and Jennifer did an outstanding job of keeping me updated on the status. My car looks and drives great! I recommend Ferman Chevrolet Collision Center for anyone who needs auto body repair.

Br
Review №21

My “service” was having my cars damage repaired at the ferman collision center. Absolutely horrible experience. The manager there Ron Hogg was so rude, I cried after leaving there when I was “supposed” to be picking up my car. It took a month and a half almost 2 months for them to fix my car properly, or as the manager Ron Hogg and the representative Jim Wetzel put it “to my satisfaction”. Basically saying that I was being more of a pain for them that I wanted my car fixed properly. It wasn’t until I got the guest services coordinator Tommy involved that my concerns were ever addressed with any respect. Tommy was very nice and understanding of my concerns, when Ron Hogg and Jim Wetzel acted as though my concerns were truly no concern of theirs. I had to go back and forth to the body shop 5 times to “pick up my car” and left upset 4 out of 5 times. Finally on the 5th time I didn’t even want to look over the car. I just wanted to get my keys and leave. I hope that I never have to deal with Ron Hogg and Jim Wetzel at that shop again.

Do
Review №22

What a pleasure to find a courteous, friendly and professional service! Everything from drop off, updates and pick up after the completed work were smooth. They truly go out of their way to do a good job! WELL DONE!

Cl
Review №23

The Ferman Collision Center Team was a pleasure to work with. They are committed to customer service, above all customer satisfaction. Denny replaced spoiler on my 2018 Tahoe. He delivered what he promised...ordered part, painted, installed spoiler and delivered on time. The whole team should be commended!

J.
Review №24

Excellent job

Th
Review №25

Customer service was lacking but the quality of work was spot on.

De
Review №26

Awesome experience! The customer service rep handling my case was exceptionally nice and kept me well informed! The entire process was flawless despite a minor delay in parts delivery. Would highly recommend!

ky
Review №27

Absolutely awful place. took my car for 2 months said that it would b done in 2 weeks, they ignore my calls. they told me they messed up putting my car back together so had to take it all apart and put it back together again. MOST UNPROFESSIONAL PLACE EVER. DO NOT BRING YOUR CARS HERE.

Ro
Review №28

The best costumer service that I have ever received! They communicated with me and my insurance company in such a professional way. The work that was done looks great and was done in a timely fashion. I HIGHLY recommend Ferman Brandon Collision.

Ca
Review №29

The collision center at Ferman Mazda of Brandon did a great job keeping me updated daily while my car was getting repaired. Great costumer service! My car looks brand new in a short amount of time.

Jo
Review №30

Quality repair, resolved issues, could use better communication/more updates. Satisfactory repair of our car across 3 different claims. When we initially went to pickup the car there were multiple problems which I pointed out - most were minor but noticeable. They resolved all of the issues and car looks great!

Sh
Review №31

I took my truck into Ferman to have a rock chip filled and some light rust removed from the frame. Tamara took time to truly understand my needs and write a thorough estimate. When I picked my vehicle up the next day, the repairs exceeded my expectations and my truck had thoroughly been cleaned. I was blown away at how good it looked. The quality of the work on the repairs was outstanding!! They truly did a great job! Throught the time it was in Fermans posession, Katie sent me texts updating me on the status of my vehicle and called me personally when it was ready for pickup. Everyone I had contact with, including the lady working the front desk were very nice and pleasant to be around. I will absolutely do business with them again and I highly recommend them for any bodywork needs you might have.

Je
Review №32

They were to repair the trunk of my mini van due to an accident. They anticipated 2 weeks to repair but I received my van in 4 days which was great!

Da
Review №33

It was a great experience. The team at Ferman made a potentially stressful experience into a pleasurable one. They delivered timely, friendly, and honest service. I would highly recommend bringing your vehicle here.

Do
Review №34

Had an incredible experience at Ferman Chevrolet Collision Center. The staff was wonderful, specially Katie whom helped me through the whole process and kept me in the loop of what was going on with my car. I received text all the time explaining what was being done to my vehicle. My car looks amazing!!!

Ju
Review №35

Work was done well and pretty timely. The one star is because since I picked up my car one week or so ago I have received 5 texts and 5 emails wanting me to take a survey. Incredibly annoying. I understand 1 maybe 2. But one each a day is rediculous.

Th
Review №36

I took my husbands truck here about a paint issue. I was met by Denny. He treated me as if we were old friends and was very pleasant. He gave good advice and excellent service. The promised work was done within a day and he kept in touch about the status. When I told him I was not sure I could make it before they closed, he continued to keep in contact and made arrangements for me to pick it up at the sales department later in the evening when I could get a ride. Most important, hubby was happy with the outcome. It was not our first visit, excellent staff. Thank you.

gr
Review №37

I would like to Thank Jennifer. Truly a professional. She was very helpful with the work that was done to my vehicle. Her concern and caring made me comfortable about the service being performed. She kept me posted on the status of my vehicle at every stage. I would recommend Ferman Collision Center to all my family and friends. Job well done!!!!

13
Review №38

Exceptional service! Jennifer and Paul were awesome!

Ba
Review №39

I had a great experience here! Im very particular about my vehicle and the damage Ferman Collision Center fixed was as good as new. They kept me in the loop throughout the entire process and even helped me deal with the insurance company in regards to the rental vehicle. Very satisfied and highly highly recommend!⭐️⭐️⭐️⭐️⭐️

Fa
Review №40

Body repair was excellent

Vi
Review №41

Great job.

Ch
Review №42

EXCELLENT SERVICE AND FRIENDLY COMMUNICATIONS ABOUT STATUE OF REPAIRS. HIGHLY RECOMMEND

li
Review №43

My 1st car accident and wasn’t sure what to expect. These guys made the whole process so easy, helpful and they were very efficient.Felt like I was very well taken care of.

Br
Review №44

Great Service and Quality. Denny and Tamara were great! Had some minor damage and after Ferman Collision repaired it, can’t tell it was ever damaged. Thank you. Will recommend to everyone.

Da
Review №45

The service was excellent. The team kept me updated at all times and my repairs were done on time.

Ga
Review №46

They are very friendly and devoted to excellent service. I felt very cared for while I was there. I was taken care of immediately when I got there.

Br
Review №47

Great service and body repair. Car was a week ahead of schedule.

Le
Review №48

They fixed my car beautifully, and customer service was exceptional. Manny took very good care of my needs. I was very satisfied with the whole process. It was all so easy.

Ti
Review №49

Ive always had such a great experience using Ferman collision. Unfortunately I was a magnet for getting hit by other drivers for a while and Denny at Ferman made the process super smooth and his team always made my car look brand new. The office staff are super sweet and professional and always kept me updated on my cars status. Im so happy I can trust Denny Hancock and his team anytime I may need them. He definitely makes the stressful situations less stressful. Thank you guys again for always providing me with exceptional service.

To
Review №50

Collision service is great place. Everyone is fantastic.

Da
Review №51

If your hit by a Geico driver this is where the send you, your estimate will be padded to your ACV, if your have a loan on your car you will be told its a total loss. I brought in a 13 Ford Fusion that was in perfect working that had damaged doors tha were operational and a damaged rear fender for an estimate, whisked away in a rental, and next I knew they totaled my car that they sold to Copart who will probably resell it. Very expensive decision to come here for an estimate

Ma
Review №52

Very professional, beautiful work. Excellent customer service.

St
Review №53

Excellent service and commitment to customer satisfaction! Repaired the entire passenger side of my vehicle to the point where it looked like the car just rolled off the assembly line.

Ja
Review №54

I visited Ferman collision yesterday without an appointment. The receptionist greeted me with a smile and within 5 minutes introduce me to Tamera Bowen a collision specialist. Tamara explained my insurance options, answered all my questions, and then introduced me to Manny the service repair manager. After gathering my claim info Tamara really took over and placed calls to my adjuster and the responsible insurance company to get more info. Later in the afternoon, she called me and had all the information needed to proceed. Tamara represented Ferman at the highest level and they are lucky to have such a dedicated employee!

La
Review №55

Manuel is amazing!! He got my car back to me even quicker than he originally estimated. It looks beautiful and I’m pretty sure on top of washing it, he vacuumed and wiped out the inside too. He also waited for me to get there to pick it up after they closed because he knew how important it was for me to have it back ASAP. I will refer him to anyone that needs body work done and return if I need anymore going forward. Thanks Manny!! 😊

Na
Review №56

Staff is very nice, every time I walked in I was greeted and taken care of. Manuel did a good job of putting everything together to get my car in and worked on. They did a great job repairing my bumper, aligning my headlights, replacing my emblem, and only took 2 days. The last time I had gone to Gordon Chevrolet for bumper damage and they took a whole month which was completely ridiculous. I will definitely be coming back here in the future and recommending this place to other people! They also did a quick clean on my car which was nice as well.

Ma
Review №57

Absolutely amazing customer service! Jenn and Misty are the best and made the whole situation of getting my car back up and running super easy and painless. Definitely would recommend this place!

Cy
Review №58

Really friendly knowledgeable staff. Quality work.

Th
Review №59

Manny was a pleasure to work with. Very nice guy, helpful, and definitely cares about his customers. Great work too. Would recommend to my friends every time!

Al
Review №60

I am not one to write reviews but I am always extremely impressed by Manny Rodriguezs guest service.Manny - Thank you so much for always helping me and providing the best service. I will forever talk highly about you and recommend my friends/family to you. =]Allie Bang

Ta
Review №61

Manny Rodriguez and the staff at Ferman Collision Center are all top notch! Everyone was very professional and nice, and I was always kept up to date on the progress of my car. If I ever need to have my car repaired again, I will definitely bring it back here! Five stars!

Ca
Review №62

I took my Mothers automobile to Ferman Collision to have it repaired. Mr. Hancock and his staff took very good care of me and my automobile. They called and kept me informed at every step of the repair. The repair was finished in record time. I couldnt even tell where it was damaged before. I recommend Ferman Collision Center to all my friends and family. I was very satisfied with the service.

Ch
Review №63

I recently took my BMW to Ferman Collision Center for a body shop repair, as I had been rear ended by a texting teenager. The customer service offered by Denny Hancock and his staff was superb! I received daily updates on the progress of my repair, and it was completed in a timely manner at a very competitive price. I am very pleased with the finished product. My overall experience with Denny and his staff was very positive, and I highly recommend them.

Am
Review №64

Ferman Collision Center has been my go to for body shop repairs for the past 15 years. Their customer service is excellent, and their pricing and quality of work is top notch. Denny Hancock and his team are the best in the business. I would highly recommend their services for anyone in need of body shop services.

Ge
Review №65

Jenn and Tamara were absolutely fantastic! Good service and very reliable with there status updates! Couldnt be happier with the service! They showed pride in their work and genuinely cared about the customer! I will always go to Brandon Chevrolet for anything now because of the experience I had with them. Definitely deserve a promotion!

Ju
Review №66

I appreciate everything yall. For me on my car and yall was very generous and very kind and I love my car and I love having it back and it runs good everythings perfect thank you guys and I will always buy from you all my vehicles and I will always bring my vehicle to yall for repairs

Na
Review №67

Thank you very much for the fabulous service provided. The staff is amazing. They keep you informed during the complete process. Theres never any need to check on your vehicle because they keep you abreast of everything. Thanks again

MA
Review №68

First i want to say very clean restrooms, And thank you to Katie and Tamera, for getting my vehicle done as soon as possible and for being patience with me in this case. Since i had two on claims - liking the new facility - Thank you :)

Mr
Review №69

Excellent service and professional atmosphere.

Al
Review №70

I don’t usually write reviews but I am beyond impressed with Ferman Collision on Adamo Dr in Tampa. Manny and Zoe were so helpful. Manny is extremely professional and I am so thankful I was paired up with such a great advisor. Very knowledgeable, very fast, kept me informed, and a great personality. I highly recommend this place. Ask for Manny!

Ch
Review №71

Had some body work done here on my 2014 Hatch back. They were extremely prompt with the repair. Car looked literally brand new despite having 155,000 miles. They even washed it and cleaned the drivers and passengers seats. (I used another garage for some body work a little over a year ago, and while the work on the front end was nearly identical, the car never looked that good). I highly recommend Ferman Collision Centery. Manny was extremely easy to work with...dealt with all the insurance stuff. A Plus for these guys.

Ch
Review №72

Excellent service kept us up to date with every detail about our vehicle from the time we dropped it off till the day we picked it up . 5 stars across the board . Made us feel very very happy and our Jeep is beautiful again.

Ti
Review №73

Ferman collision center is by far the best in town, the staff is very friendly and helpful. My truck was perfect when i picked it up after the repairs were completed. I recommend everyone that would like to have a job well done by professionals to take your vehicle to Ferman collision center in Brandon. Ask for Denny the manager he will make sure the job is done right the first time. Because Denny is the man !!!!!!

Fr
Review №74

I physically went up there 4 different times to get my vehicle and every time I left without it. After my accident I drove around in a rental for 2 plus weeks. In addition, I had to take the car back and leave in a loaner. My car is still NOT back to normal. The car had scratches that were not buffed out, runs in the clear, panels and hood were not aligned. Parts that were brand new and recently replaced before the accident in the vehicle were replaced making my car worst than before I took it in. Last reason for taking it back in was because the weight on the tire was lose, the tire was never balanced I had to go elsewhere to have that done. Complete waist of my time and gas for cheap after market parts that didnt fit. And the total for repairs were outrageous.

Sa
Review №75

Terrible! Had my husband’s truck for almost a month and may be longer. A job that was estimated for a about 2-4 weeks now turned into 6-8weeks for a minor damage. Did an estimate and a job that we were told was $4000 and some ended up being a $12000 and some Dollar job. Now we are inconvenienced once again since this is our means of transportation. I would not recommend them and will never do business them with them ever again!!!

Ta
Review №76

Manny and Denny were lifesavers. They advocated for me with my insurance carrier and were able to get the repairs done ahead of schedule. I’ll make the drive to Brandon gladly if I ever need repairs again! Thank you guys!

Br
Review №77

Freman Collusion is the BEST!!! ESPECIALLY Manuel aka Manny. I am so grateful Geico worked with them to repair my car from my accident. Everyone there was a pleasure to work with. They kept me in the loop during the entire process and addressed all of my concerns. I cant thank you enough Manny for EVERYTHING! I so hope you see this as well as your supervisor. Im so grateful!

Mi
Review №78

Hands down the best place in Brandon to bring your vehicle back to life. Ferman collision center was of great help thru my accident, very friendly service and smooth process from the first day. Manuel took great care of me and assured I was aware of the progress of the vehicle and answered all my questions, in Spanish and in English. 🤗 Thank you Manuel and the Ferman team you rock!

Sh
Review №79

I’m not usually one to write a review but I just had to. My car was damage from a deer accident. I spent a few days trying to decide where to take my car to get repaired. I ended up going to Ferman Collision Center. Manny Rodriguez was a great help. From dropping off my car, updates and informed me about other damages. I’m big on communication and Manny was awesome ☺️. Thank you so much.

Li
Review №80

Manny and Ferman Chevrolet made my car repairs so easy. Greatly appreciate all the help. Very friendly and professional. I will recommend to everyone

Lu
Review №81

Really bad place to fix cars. They did not fix my car the way they were supposed to. I told Manny that there was air coming through the window he was more like arguing with me that it wasnt. The tire pressure light was on I had to take the car to the Toyota dealership and they fixed the tire pressure light that was on. I told him that the air is coming through the back right side window and he said that he thinks it my brain telling me there is air coming in and that it air from outside that Im hearing. Im taking my car to the Toyota dealership so they can tell me why am I hearing air coming in the car. I will bring you guys the receipt.

Dy
Review №82

I couldnt be happier. My Audi was in and out in a flash and looks beautiful. My rep, Manuel, was attentive and friendly. I picked up my car yesterday and Ive already recommended this facility to a friend.

Ro
Review №83

Excellent Customer Service, made sure my vehicle looked like it was before I got rear ended. Quick and reliable, I have had the unfortunate pleasure of using their service twice over the last 2 Years. Would refer friends and family if they needed collision repair

Ro
Review №84

My car was in the shop for significant rear end damage ($6000.00+) It took longer than promised to have it returned to me (common in this industry)I was assured that I would be kept in the loop during the repair process, but found it was up to me to call to check on its progress. When the car was finally returned, the repair looked pretty good, except for a few parts left unrepainted so they were just half a shade off of the repaint finish -hard to tell, no biggie. But a day or so later I realized that the left backup light was not Illuminating properly. Instead of returning it to the shop and waiting a day or two to have it looked at, I found it pretty easy to get to the light myself. It turned out that the bulb they used was the wrong one (smaller, dimmer) and the connector was broken, so the bulb would not stay in place. Cost to me: $15.00 (bulb, new connector)This is definitely one place where quality control fell through.All told though, the repair looked good and the facility was well organized and spotless.

Lu
Review №85

Find a shop that honors lifetime warranty regardless of insurance company. They used cheap paint. Had bumper fixed here due to accident and 5 yrs later its peeling. Factory paint is still perfect. Yes I wax regularly

A
Review №86

My whole experience was great and Jennifer was 👌

An
Review №87

Everybody was great, they did a wonderful job and Im completely satisfied!

Li
Review №88

We have used this shop several times for various repairs and they never disappoint. Denny Hancock and his team always go above and beyond to make it a positive experience. We won’t take our vehicle anywhere else!

Ju
Review №89

Terrible service. Awful work. Lack of communication. Car has been in shop for over month for simple repair. Part order was never put into system. Car was painted wrong twice. Damages were not repaired. Once repaired. Work was shoddy. Car is Being picked up and taken to another facility for repair. Highly disappointed. Would not recommend.

Br
Review №90

Denny Hancock and the team at Ferman did an awesome job fixing up my car! The job was complete in no time! Will definitely return if anything else is ever needed and recommend them to anybody who is looking!

Ga
Review №91

First off this post isn’t reviewing the quality of work, since they’re not done yet rather this is a review of the customer experience. Once the repairs are finished, then I may update the review based on additional facts. Let’s start at the beginning, I had a minor fender bender, I was driving the car for over a week after the collision so the damage was relatively minor. I took it in for an inspection, signed the paperwork for them to start on the car and was told to drop it off at the service center after work, but they would call me with the estimate in the afternoon. Afternoon came no call, so I called them and no answer, left a message, no response. Despite this I did as instructed and I dropped it off at the service center where the manager was very friendly and said he would take care of it in the morning. I went on vacation the next day expecting the car to be repaired upon my return, when I did return more than a week later my insurance company called (not the dealership) and informed me they had not started on the repairs. Nobody has been able to explain why this happened, but I was told if they had a loaner car available I would receive it first due to their mistake. Since I was over the proverbial barrel I agreed to let them proceed with repairs which a few days later turned into additional repairs for previously unknown additional damage. The quoted repair time extended the repair time to 4 full weeks and despite Ferman literally owning thousands of cars their auto shop wouldn’t have any loaners for the duration of the repairs. Obviously if I had known this upon my return I would have taken the car elsewhere but since repairs had commenced I had no recourse. So here I stand 3 weeks after dropping off my fender bender without a car and a car dealership claiming not to have cars... it strains credulity to say the least. I will advise all my family, friends, coworkers and the internet not to buy a car from Ferman, or take their vehicles in for repair or service as their business practices are left seriously wanting. When I go to buy my next car this year I will certainly not be considering Ferman.

Ka
Review №92

Id rather no comment.

Mi
Review №93

Ron in Ferman Collision Center (Brandon/Tampa) was awesome! Totally recommend them for collision repairs. Very professional, constantly kept informed with texts and kept to promised timelines! Highly recommend for any collision repairs! Thanks for the great service!

mi
Review №94

Extremely happy with the service and professionalism we were shown at Ferman Chevrolet Collision Center in Brandon. Katie kept us updated daily. Our vehicle was finished on time and most importantly, right the first time. I highly recommend Ferman Chevy Collision Center in Brandon to anyone needing collision repair.

de
Review №95

Manuel was great. He kept in contact with me concerning the part for my vehicle and he honored his commitment on the timeline for returning my vehicle. He was very professional and deliver beyond my expectations. Thanks!

L.
Review №96

Just picked up my truck yesterday after I was rear ended in an accident. Dealt with Matt Hughes who kept me informed throughout the process and then was spot on with the estimate for time. He and Ferman delivered what has possibly been my best experience ever with a body shop!

Ki
Review №97

Great experience following an upsetting accident! Quick estimate and quick repair! Professional and friendly service... highly recommend Ferman’s services.

An
Review №98

I had a really good experience here. Met Life Insurance told me to take the vehicle to Ferman Collision so estimate and repairs could be started. 3 day repair and corteous service. Impressed by the quality and the people here. 10/10

BA
Review №99

We took my sons car in for a little sprucing up. A small dent and loose trim make a car look sad. Denny’s crew had the job done on time as expected. We have used Ferman before for several repairs and have never been disappointed. Price is always fair and time without our vehicle is acceptable.

Yu
Review №100

Thank you Ferman Collision, Manuel and Damarys for the excellent service in my repairs. My Suburban looks like the day i bought it after somebody hit and run my 2018 SUV. This is a prefer shop for State Farm insurance. Great work guys!!! Thank you

Information
27 Photos
100 Comments
4.3 Rating
  • Address:9815 E Adamo Dr, Tampa, FL 33619, United States
  • Site:https://fermanauto.com/Body-Shop-and-Collision-Repair
  • Phone:+1 813-627-6534
Categories
  • Auto body shop
Working hours
  • Monday:8AM–5:30PM
  • Tuesday:Closed
  • Wednesday:Closed
  • Thursday:8AM–5:30PM
  • Friday:8AM–5:30PM
  • Saturday:8AM–5:30PM
  • Sunday:8AM–5:30PM
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
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