Let me scream it from the mountain topsWhen I tell you Maria and the General Manager cam through for me and did everything in their power to make sure I was a satisfied and happy customer. They did that l!!! I am beyond grateful and really appreciate the knowledge and treatment they give you in buying a car. No pressure and lots of support. It’s really like connecting with family. I will always and only by my cars from Car Pros. It’s in the name. Thanks a bunch Maria and the big boss ! always Melissa P.

Car shopping is stressful, had a lot of issues with other dealerships, Carpros was and is awesome. BRANDON and TONY worked their magic and got is in a better car than we thought at a better price than expected. Great customer service and all around genuine people. One of the only times I felt a dealership was being completely honest. Will definitely be back when we need another car. As a husband and father of three I highly recommend!

I recently bought my 2022 Kia Sorento from Jon Hampton at Car Pros. He did an amazing job of making sure it was an easy process for me. He made sure I understood all the new futures, my wants were met, and always available for questions before and after the buying process, all in a professional manner. Thank you to Jason Barker, general sales manager, for making me feel like a valued customer as well.

Went in to look at the new Soul and Joel met us in the lot. He was great to work with. Didnt try to sell the car, just asked questions and got to know what we do and were looking for in a new car. He only showed me what i wanted to see, not what he wanted to sell. He let me check out everything on the soul before offering a test drive. The car is amazing and I love it. Joel was great to work with during every step of the buying process and I love my soul. If you are looking for something new, he will get you into what you want

Maria was more than helpful from start to finish. She made me feel welcomed and helped me understand the entire process from when I walked in until I walked out. She knew what she was talking about and helped me understand everything I needed to know, as a first time buyer she made me feel comfortable and proud of my choice. She went above and beyond to make sure I was satisfied with my entire purchase. I will definitely be recommending her services to all my friends and family because I know she will be taking very good care of them as she did with me. I drove away in a new car that I am extremely proud of and was satisfied with the service provided to me that day and it was all due to Marias dedication and her amazing sales technique.

I was struggling for 2 months to find a car after my car accident and Maria was an AMAZING help. After inquiring about one of their older used cars she got me into a newer, better and safer vehicle within one day. The process with her was done in a matter of hours, where other car dealerships it took all day, sometimes two days. I would definitely recommend Car Pros Kia Tacoma and Maria because they truly have great customer service. Thank you again!

Great experience with James and the manager. They worked with us and met everything we asked for. Very pleased.

I had been dreading shopping for a car for a while, but Joel and Tony did an amazing job making it as stress free as it possibly can be. Joel was very thorough about explaining steps and paperwork in detail, as well as why they could only give me a certain amount on my trade in; with that, they went as far as to print me out the breakdown so I could see the numbers for myself. In compensation for getting less on my trade in, they assisted me with some add ons for my car at no cost to me, which made me feel very cared for. They both followed up with me afterwards to make sure I still loved the car, and I really do. Thank you both.

Cant say enough great things about this place! Their service department is incredible, well worth the waits and prices, I always trust them to make judgements on what Ill need for my car to run well for a long time. Anthony is by far my favorite service manager! Thank you (all) for always being so pleasant whenever we come in!

After 1 year of owning and driving my 2021 Soul, I sent it in for a suddenly malfunctioning temperature gauge. Technician reported he fixed the problem. Car returned to me unrepaired with the same problem (freely moving needle on temperature gauge). Spoke with manager who tried to convince me that was normal and not a malfunction. They also cost me $200 in towing fees, to have the vehicle towed back to my home, because no one from the dealership bothered to contact me during business hours to let me know it was ready to be picked up.Avoid this service department like the plague. This place will never get my business again.

If I could give carpros Kia a zero I would!! I was originally in contact with jessev, emailed him documents to cancel our gap insurance, he then ensured my husband he took care of it. That was back on September 8th. GAP company has not received anything from your establishment and I have to keep constantly calling with no answer or return call! This is a poor way of handling business! You should never tell a customer you handled business and you didn’t! We are military living in an entire different state! This such an inconvenience, I spoke with the finance manager yesterday and she claimed someone would call me back….. no one called as of yet.I should not have to keep calling for business jessev should have taken care of way back in September!

My son bought a 2016 Kia Forte5 from this dealership. The salesman was very friendly.However once home and we noticed that the car is missing a passenger side inner fender well, and has a zip tie holding the front bumper lip on, as well as a few zip ties holding the drivers side mirror on.I do know the car was purchased as is, however just one more car used car dealership not willing to take the time to ensure they are selling a newer car whole. We’ve been in touch with them and it Dosent seem like they are interested in making this situation right. Shame people can’t do fair business.

Had service done on my car this Saturday 45000 mile service charged $611 and found out next day they didn’t rotate the tires, now wondering is they done any other part of my service. Can’t believe a car dealership with rip out there own customer where I bought the car from. Now I wonder how any times they did this in the past. Guess I will be looking for a new place to take my car for now on. I will report this BBB, they massed with the wrong person.

Went to Carpros to try and find a Car because the one we just got Engine blew from and faulty car dealership. Car pros didn’t take the trade in but sure didn’t let us leave with nothing. Thank you Ray for your awesome customer service. You made us feel comfortable and steered us in the right direction. Thank you for your great customer. I’d recommend you guys to anyone..

I had a car I owed 7k on still and had 130k miles and not the best credit. I drive far for work and needed to upgrade. All the other dealerships I went to (about 5) wanted 3 to 5k down and huge monthly payments on a used car. Car pros got me into a brand new 2021, Forte LXS with 500 down and reasonable payments! They worked a miracle. Cooper was our sales guy and he was awesome! So friendly and not pushy at all.

Maria Ramos is an AMAZING sales representative!!!!Jason Barker for financing is AWESOME!!!!This was my third time purchasing from Car Pros Kia of Tacoma and you can not go wrong if youre looking for a vehicle.I did have a couple speed bumps in this process however those speed bombs were my fault...I have recommended Car Pros Kia to friends and family and they have also been happy customers.You cant go wrong by purchasing from them just make sure you ask for Maria Ramos and Jason Barker.Best believe if I decide to purchase another vehicle I will go back Car Pros Kia of Tacoma.They will still need to have Maria Ramos and Jason Barker there😊

I was tricked into coming to the dealership by getting appealing offer through Amazon benefits system. After confirming over the phone that the offer is valid and specific car is available Ive scheduled test drive. Got few follow up calls from the dealer making sure Im going to arrive. Upon arrival the car was sold hour ago and of course there are other cars available, but the price is nowhere near what was offered and dealer is not willing to pre-order a different car for the same price. Were talking $4000+ bump. Another new nearly identical(different color) car sitting right on the lot has mechanical issue and cannot be sold. I would expect this in some shady place, not in certified KIA dealership. Never returning to Car Pros Kia Tacoma again.Next day update: I just received email offer on that same car that was supposedly sold yesterday. I guess this proves my point.

Jon was very professional and gave us a stress free shopping environment. I was extremely pleased with our experience and would recommend Kia Car Pros Tacoma to others.

Just purchased a new 2022 soul from jon Hampton. Great sales low pressure. Phenomenal experience, thank you Jon!

Excellent customer service due to promptness, flexibility, and friendliness!

1. They offer an oil changes for life product but don’t allow walk ups and remain booked out +1 month all the time so I was told by device to pay for oil changes at other places2. In my experience there sales process is sneaky that have me paying $600 a month on a car of a 14k value when many people don’t pay that much for Jeep’s or trucks! I was excited because of the low interest payment but I wasn’t aware I was going from 10k in debt to 40k in debt buying the same car I already had and also it doubled my monthly payments :/3.have better experience at the Kia of Puyallup and even the car max or Puyallup !

Unfortunately I cant recommend this place. I went there not wanting to get into loan. We ended up getting a loan. We spent over 8 hours in 3 days doing way more than we wanted or expressed we wanted.. We signed the paperwork Maria said everything was great thats all we needed. We were knee deep in funeral arrangements and goings on. Ive never in my life have been lied to (or bent the truth/or given have truths) so many times with a car dealership. I understand they need their money too but we are in the middle of a pandemic. So idk..

If you want to pay more than MSRP, pay mark up price, do go shop here. But if you want to pay fair price, shop around and go somewhere else. Sale Rep James will happily assist you if you are willing to pay more than you need to.

I really wanted to take some time to say thank you to Mr Robert Sherman, Parts Manager at Car Pros Kia in Tacoma, who very graciously and thoughtfully answered my questions today. I had called the Parts department by accident and instead of passing my call to other numbers Mr Sherman kindly offered to reach out to the correct department in person so as to facilitate my inquiry. Mr Sherman then called me back with the answer from the correct department. Yes, it may have been a simple gesture, but it was a gesture made in kindness, good will, and professionalism, and it was very much appreciated.

Hello the experience in purchasing my new vehicle was wonderful. The gentleman that assisted in my purchase had knowledge and listened to what I was looking for in a vehicle (safety and dependability), as well, low mileage reasonable monthly payment for a newer year without it being a 2021. I am 2 weeks new to the area and State and the service I received from all members of the Car Pro team made it easy to make the purchase. I will recommend and send others as I meet people as well, so will my boyfriend. Thank you again.

Coop and his Manager Jerry took great care of my mom and got her into a nice wonderful Ford Escape and free oil changes! Great service, great selection and seriously good prices with zero runaround. If youre in the market for a quality used car with no pressure or hassle, call them today!!

Car pros Tacoma completely changed my views on buying cars! I was in quite the money pit with my previous vehicle, Brandon at Car Pros took care of our needs and got me into a pre owned Kia soul,basically new,for payments I could afford and still allowed me to get the features I wanted! 10/10 loved our experience there and am really thankful we went to car pros!

Service department lacks in hospitality, communication between staff and management is very poor! The manager in the service department told me it’s the easy way or the hard way! I have purchased a new vehicle from them they should always try to make it the easy was!

Thank You Maria Ramos,An excellent person. I had a great experience with her service. She is a person that is always happy and available to answer all your questions. When you looking for a service, you also looking for a motivated person who can provide you a great deal.Thats her, Maria Ramos.Thank you again. :)

The people who work here are nothing but kind and helpful. We bought a car from them a year ago and every time we bring it in for its oil changes theyre always quick and friendly. Would highly recommend to anyone in the market for a car

Jeremy in the Car Service department is an amazing attendant. He is extremely helpful and provided a lot of information regarding my car. He is also very personable and made me feel welcomed.I would come visit again just because of Jeremy’s positive and friendly attitude.

I had a really simple experience going to this dealership. Do yourself a favor and talk to Brandon. Hes professional and knowledgeable about the vehicles they offer. He was willing to help arrange the car I desired be delivered from a different dealership in Bellingham. I felt comfortable and did not feel as pressured as other dealerships in the area.

As much as I...dislike the car buying experience, in general, Maria (used cars) makes it fun. Therefore, in the last 15+ years my family has only bought Kias.Thank you Maria for helping me find what I was looking for.

I usually like this place and had great service in the three years Ive had my kia. They seem to be overbooked today. Had my appt at 3pm and its 5pm and still no appt. They did start me on the test drive. Now just waiting.

I bought a car from these guys in January and the service has been absolutely TERRIBLE as soon as my name was on the dotted line. I had left a few items in my car that was traded in and I called back to work with the team to get them recovered within a day of the purchase. I had the sales associate, another sales associate, the GM all promise me that the items were all recovered and were in the mail. A week went by, I called back and again was told with certainty that they were in the mail. Another 2 weeks and I still had not received anything. I called back again and was told they would look into it, and promised to call me back the next week. No call again. At this point, its now 5 months later, and after repeated attempts Ive given up. These people do not care about you as a customer, they only want to make the sale. DO NOT BUY from them. Plenty of other dealerships with better service.

Throughout the entire experience had at Car Pros Kia Tacoma, all staff were helpful and knowledgeable.Each and every employee showed a willingness to answer questions and provide thorough feedback. There was never a point in time that I felt like my dad and I, (or any customer present) were not being acknowledged, or asked how help could be given.A completely fantastic time had at this dealership!P. S.Special thanks to Phyllip for helping me find the perfect vehicle and navigate the paperwork, August for providing his insight on finance and assistance in completing additional paperwork, and Kim for giving detailed instruction on any and all features of the vehicle.There is a definite team atmosphere going on at this dealership, adding to the overall quality of time spent on location, immeasurably.

Hello, thanks to Hubert Jeter all of my concerns were resolved. I do have an issue with Tony Chavira never responding to my emails with the same concern. When my car was sold Tony was present and willing to help and even sent follow up emails, but now that a team member he is over sold me a service that couldnt be used and I had an issue he ignored my emails and concerns. That is not at all okay or what any manager should do. I am truly grateful for Hubert Jeter. His customer service was world class and I am forever grateful for it. Tony needs some tips from Jeter.

Maria Ramos and her manager Jovon at Kia car pros is amazing. She went above and beyond for us. Couldnt ask for a better person to work with. And her manager made sure to make the deal go through. Awesome people. I would definitely check them out.

I have purchased vehicles from 4 different franchise dealerships. Car Pros Kia has been my best car buying experience by far!Andrew in sales did a fantastic job building rapport and connection with me to be able to understand my wants and needs from a vehicle. He was very detail oriented, and patient thought my decision making.Andrew and his manager Tony worked together to ensure that I get into the car I wanted. I went into the dealership with the mindset that I was going to get into an S model Telluride, and I left the dealership with an SX prestige model Telluride. I love it!Michelle in finance did an amazing job with my financing. Andrew communicated to her what I wanted, and she got to work! It was amazing to see how she advocated for me with the lenders. She did not over run my credit to find the perfect bank. This dealership has great lender connections to ensure they give their customers the best of the best.I was very impressed to see the teamwork from the sales person, to the sales manager, to finance. I have never witnessed this level of teamwork before. They all worked together to get me the best deal they can offer me. Overall, it was an amazing/transparent experience.Thank you Car Pros Kia!

I bought a car from this dealership 3 months ago. Ed and Cecil were great, had amazing customer service, got me into a nice car fast and I was very happy when I left. A month later, Cecil gives me a call to see how the car is doing. I said everything is good...but it started making some noises like a week ago. He told me well bring it on by and well take a look at it. I came a few days later which I told him I would do, and no one looked at my car. I drove up there for no reason because he was busy helping someone else. I had no problem waiting, if someone actually told me something Or even acknowledged my need for assistance.. So I left. Exactly 3 months after I bought the car, check engine light comes on and its something wrong with the transmission. I have a feeling he knew something was wrong with it. Im just so over it. I was so happy when I left the lot, but I definitely wont be buying any cars from them again.

When originally purchasing my vehicle I was pleased I got a 2016 forte with only 2,400 miles on it for a great price. But unfortunately, trying to keep my car in top tier condition is seeming like more of a hassle then the car buying process itself. Between never having any service availability for weeks at a time, to not having a manager at the ready to assist paying customers its becoming absolutely ridiculous. Very unsatisfactory experience so I will take my business elsewhere.

Absolutely not! Wasnt greated wasnt helped or even achknowleged! We left after 15 minutes of waiting for someone to even talk to us.

Love our new suv! Joel is awesome! And took care of use the whole time.

I previously enjoyed a Kia for 15 years before back problems forced me to sell it. So an automatic Kia was what I wanted. My sales person Omar at Kia Car Pros Used Cars in Tacoma is the best Ive ever encountered with his fresh eye on old school customer service. He treated me like a human being with respect, kindness and most of all he listened to my needs. His professional manor was gratelyapprecitated.I give Omar 5+ stars on the Awesome Customer Service Satisfaction meter. Befor-During and After the sale... Go see Mr O at Car Pros 🎉🎉

My last experience with a dealership was dreadful, so I was super cautious about going to another one for a vehicle. The salesman was Tristan. He was extremely kind, and was very knowledgeable. He made us feel right at home, and was very accommodating. He was amazing. There was another employee Samantha/Sam. She was an absolute gem! Super kind, thoughtful, extremely helpful, and sweet as can be. She made the process extremely easy for me throughout the whole process. These two employees definitely made my 2 hour trek to this dealership well worth it. I will 100% recommend them!! Tristan and Sam definitely changed my perspective on car dealerships. Thanks Car Pros Kia Tacoma!

After searching for a car for weeks, I reached out to Car Pros and actually walked away empty handed. A few days later Darren contacted me and had music to my ears. Between Darren, Ray and Hiram the whole process was easy, honest and enjoyable. Sam in finance was JUST as great. Love this team and will definitely be back!

I bought a 2021 Kia Telluride from Jon. He helped 2 of my other friends get in the same ride. He was so great working with me to get me in my dream car! I had to wait in order to get the color I wanted, but Jon constantly checked in and kept me in the loop on the arrival. Great communication! Great customer service! Go see Jon!!!!

Not a good experience at the Service Center. Tried to get me to purchase a 30,000 mile service and said, that if I did not get it, my warranty would be void.My fiance came down, who is a mechanic, asked a lot of questions and they back pedalled A LOT! Saying well, as long as we can PROVE we keep the car serviced, then the warranty will be okay. My vehicle has been regularly serviced since I bought it brand new in 2018, by them.The 30,000 service is a joke! I was very disappointed. Then they were irritated that my fiance came down so they did not rotate my tires, which I requested, nor did they vacuum my car out, which is a normal item when your vehicle is serviced.TERRIBLE, VERY, VERY DISAPPOINTED

Best customer service and willing to do anything to help me get the car of dreams. Smiles all around and made me feel welcome. If you need a vehicle I highly recommend it they will set you up for success.

I had the best service at Car Pros Kia Tacoma. Jon Hampton went above and beyond. I have purchase many cars in the past 4 years as my life went from a family of 3 to 7. Jon not only was straight to the point, it made me feel my time was valued. I got a great deal and felt that way too. Jon went as far as placing my new car mats in for me also. This was the SHORTEST amount of time I was at a dealership. Every person I spoke with from Jon to Tony to finance was amazing. I can’t recommend this dealership enough. If/when I decide to trade in I’ll be back. As the car I’ve purchase my daughter already has her eyes on! LOL :) Go here, you won’t regret it, ask for JON and tell him Melissa sent you! Proud mom, veteran and new Kia owner! Oh, I got a sorento

Maria Ramos was and is amazing. She took care of me like a friend or family. I felt and still feel like I was the only customer on her mind and she went wayyyyyy above and beyond the normal for me. She helped me get the vehicle I wanted and took care of me and is still taking care of me and helping me with things even though I bought my vehicle 2 weeks ago. She is still there for me when I need. She is very honest and upfront and not pushy at all and lets YOU make the decision. If it works for you then great. She is not out for herself. She cleaned my car and made it look top notch. I noticed some cosmetic things and she personally fixed them to my liking. She just didnt give it to someone to do it for her.I recommend her to anyone who wants a stand-up person who will treat you like family and still be there for you after the sale for whatever you need. Simply amazing. Great person. GO AND SEE HER!!!!!! MARIA RAMOS!

Their service department has quite poor customer service. I waited quite a while to process paperwork when I dropped the car off. After six and a half hours, hadnt received a call back on the oil change. Called repeatedly. The service extension is answered by an appointment taker who knows nothing about the status of the cars. Transferred to a technician who went straight to voice mail. Hit zero and the IVR says unavailable and hangs up. Called back and asked if another technician is available. Went straight to voice mail. Aggravating. Jiffy Lube offers better customer service.

A Joke!THese guys will ask you for your information over and over again it makes me wonder how many copies of my social is running around this place! They claim your deal is done and call you back nearly 2 weeks later for more paper work to sign. this has been the worst experience by far professionalism is not a high priority here even down to the finance team, so much wasted time spent that i cannot get back and i don’t even Love my car to top it off it has been the biggest headache by far and they will never earn my business or any friend i cared about i felt like a Number and not a priority!FINANCE DEPARTMENT GET IT TOGETHER

My fiance and I had to make a sudden decision to buy a new car as his old one was too far gone to fix. We arrived right after opening and were immediately greeted by Maria. She was absolutely fantastic and immediately offered us a test drive on the car we were looking at. She was wonderful and very thorough and made sure we understand our options and our financing choices. Definitely recommend working with her

Extremely helpful and low pressure. Walked us through everything until we found the right fit for us. Thank you Car Pros Kia and thanks to Coop(our awesome sales person).

Anthony was a great help friendly made sure everything was right and made you fill welcomed.

Wineska, Sales rep at Kia was so nice. She helped me so well and me in and rolling in my new Sportage in just few hours.

I recommend car pros to everyone Royce and Brian was so helpful and made my experience easy and simple and they put me into a newer vehicle thank you Royce and Brian.

Very good service by Angel. Excellent complementary car wash. See you on my next appointment.

I was searching for a car all day and ran into Tacoma Car Pros and spoke with this FANTASTIC WOMAN named Maria Ramos. She made everything so easy and understanding for a first time car buyer. I have two of my friends with me and they even wanted to come back and purchase their own vehicles from them. I walked in wanting a 2013 Ford Fiesta and walked out with a 2017 Kia Optima and i couldnt have been happier. THANK YOU MARIA!!!

Great experience, great team great car. The best sales experiences are the ones where you never feel like youre being sold anything. Cecil and Edward really made that happen. Great guys and great team. Highly recommend.

Hello, I went out to start my car, Thursday morning, it wouldnt start. I freaked out. My new car, it wasnt old enough for the battery to be dead. I was heartsick. I didnt know what to do. I call the Dealership where I bought my car. I was connected to the Service Dept. I spoke with Mr John Samples concerning my car. I told him my circumstances, he was so caring and very professional. He sent a tow truck to pick up my car. I was very thankful and appreciated it. I had other concerns about my car. Being it was late in the day and He would have my car checked out first thing in the morning. I was relieved to know my car was being taken care of. Mr Samples called me the next day and said my car was ready, yea. I got a ride there. Mr Samples also let me know there was 2 recall updates on my car, we made an appointment to get them done. Mr Samples was so professional, very knowledgeable about my car, I was very impressed with the way I was treated. He even walked me to my car after the service was done. I felt important. I was very happy about the care of my car and me.Overall I would give Mr Samples on a scale of 1 to 10, 10. As a result of my visit to your dealership service dept. I will refer other Kia others as well. I will also give the service team a great review as well. Car Pros should feel proud to have an employee of his quality, integrity, and professionalism. Great staff too.Thanks Car Pros Service Dept. !!!

Hiriam Fuller has made our experience worth having at Car Pros Tacoma, Wa. He was very polite and knew just what to say and do to help us be happy with our choice. He made it as quick as he could and we couldnt of asked for a better Salesman to deal with. Car Pros Tacoma, Wa., definitely have them a Winner. We walked in unsure but the atmosphere quickly shifted from being unsure to positive when we encountered Hiriam Fuller. I recommend that you ask for Hiriam Fuller, I promise..you wont regret it! Awesome Salesman that doesnt full around with your time because he knows that time is precious. In and out in less than 2 hours with a Beauty. Check him out, you wont be disappointed. I promise.

Just purchased a 2017 GMC Terrain. Love it. Liz is amazing!!! Her customer service is outstanding!!! She guided my thourgh a very smooth purchasing experience. Go see Liz Leo at Car Pros Kia on South Tacoma Way. She will take care of you.

The service department is great. They always do a great job and are both friendly and helpful.

This car dealership is a SCAM! They advertise they will pay off your loan/ lease- which they don’t. Also said they are matching down payments up to $1500 which what they told me is that if the car has a rebate. The cars on the lot are listed higher then online and when you tell them they get upset. After one sales man failed to make a deal they send in another one to “smooth” talk you. I walked I felt this place so shady! BUYER BEWARE!

The problem with showcasing a positive and excellent review, is having to find where to start. Jeff and his team made my shopping for a new car adventure easy even if I was 7,000 miles away. I was coming home from an overseas tour and needed a car quick. I did my online window shopping with several car dealerships, even with other Kia locations in Washington. Cars Pros Kia stood out by making the extra effort that I was taken care of. The value for these cars are unmatched. Sure the car has a badge that would make it a third, fourth or fifth choice on anybodys wish list. But the Engineering on these vehicles, car enthusiasts would beg to differ on the naysayers. Kia is the right choice, it certainly was mine.I had excellent communication throughout from Jeff Jones (General Manager), Tony Chavira (Sales Manager), Jon Hampton (Sales), and the internet team. Cars Pros Kia Tacoma gets my 5 stars and full recommendation for your new automobile solutions.I got to hand it to Jon though for sealing my 2020 Stinger GT1, go and see him!

My credit isnt great. They worked so hard to get me into my brand new Soul! I love the car and everyone at the dealership was amazing.

Great customer service and serviced my car in a timely manner.

Had a great experience buying my Sorento, Maria and Jackson were both incredibly helpful and professional, will definitely recommend them and this dealership to friends and family!

I bought a car Thursday, and it was an amazing experience. Clyvele and Jessie were amazing. They worked with my credit and no down payment. Got a better car than I asked for, a better deal than I expected. I would definitely buy from them again!!!! Great great great guys!!!!

So went to Car Pros last Saturday to procure a Niro in the color my wife wanted. Had it at Renton, was in the process of doing the paperwork when it got sold just as we were about to close.My wife was heartbroken, but our sales rep James got on the horn and managed to find what we wanted, but it was in Bellingham.Last Monday James traveled TO Bellingham, procured our vehicle and brought it back.That kids, is what customer service looks like.Bought 3 in the last year (traded in our Rio to get her Niro). My wifes a happy camper. KMFUSA because Ive made on time payments for almost 2 years got us a 0% finance rate.10/10 would recommend.

Jon Hampton did a fantastic job. No pressure at all, he was knowledgeable and really helped my wife and me out. He really fought to make it happen and got us a fantastic Telluride. (SUV wasnt even on the lot but he worked to make it available.) Everything we could have asked for from the vehicle and the service doesnt get any better than what Car Pros Tacoma and Jon provided.

Shout out to Anthony at Car pros Kia for outstanding customer service, all around amazing staff.Sincerely, a happy customer and will continue to do business with this dealership :)

My truck was running bad and I commute from Tacoma to Seattle...recipe for a breakdown disaster on I-5 and that would ruin my day! So I stumbled into Car Pros and met Milicia...told her about my drive every day, price range I was willing to tolerate, colors I dont like ...and she found me the perfect car! And I will save enough in gas $ every week driving the car (vs my big truck) that my car payment is covered...THANK YOU!!!PS. Its a 2017 Kia Forte5

After years of being loyal service customer they just lost my business, all of my families and whomever else I talk to.

Traded a car there.. they are professional, not pushy at all. 2nd time Ive been buying and trading a car there.

Over all horrible experience at this dealership. They are all about the benjamins and nothing more. They keep pushing and pushing and pushing to sell add ons. Not only that the way they distrust you and make you feel is just not professional at all.

Friendly staff and great customer service

I bought my Kia Sportage here last month and I was so impressed with all the staff who worked with me. Compared to the Kia dealership in Puyallup, I had such an easy experience. The sales team supported one another and gave me space when I was looking. There was excellent communication between the manager, sales, and finance department. Today I went back to pick up my license plates and was again greeted with a smile. If youre looking for a Kia I would definitely recommend coming here over any other dealership.

Kevan was awesome, they were all great with are 3 year old, Kevan went out of his way to get us the car we wanted. We will be back!

We were very happy with the service provided by this Kia dealership. Our sales rep., Maria Ramos, was courteous and helpful throughout the entire buying process, from start to finish, making us feel that we were her number one priority. We would enthusiastically recommend her to anyone who was in the market for a good used car.

The level of customer service my husband and I received specifically from a gentleman named Jeremy who helped us get the recall done on my 2019 Kia optima was amazing. Thank you so much.

Becoming one of the worst car buying experiences Ive ever had. I bought a 2020 Kia soul it breaks down after 49,000 mi for transmission failure. I was told the transmission will come in in a day or two its been 3 days now no word no update on my car. When you go to call the service department they never answer their phones lovely people they are. Ive been out of work for a week now still waiting on a word on whats going on with my car. Oh by the way the service department also doesnt have any loaner cars to use so if your car breaks down hopefully you have another card it still get to work. To get an update on my car I have to physically go in person and ask.... Completely unacceptable!

Such an awesome experience! If anyone is thinking about going here ask for Phyllip Rock he is an amazing sales consultant and isnt pushy like most car salesmen, he made myself and my husband feel like we were more than welcome to be there and is an all around amazing person. We will for sure be back to do future business with them because of this wonderful man!

I had the most amazing experience when purchasing my car. Liz was amazing! She is so friendly, and has exceptional customer service skills. I was very happy to have her helping me. At no time did I ever feel pressured to make a purchase.Michelle in finance is also great. She made the paperwork portion of it easy to understand.Overall, I would say they have a great group of people working there. I would definitely recommend them to my friends and family. I absolutely love my 2021 K5 GT!

Great place! They price match and have decent waiting room. The staff is always happy to help. On top of that they all wear face coverings.

My car sales woman was Maria and she was incredible! Very down to earth and realistic about my options. The team as a whole was awesome and very professional! This was the most efficient car buying process I’ve ever experienced. I definitely recommend them to anyone looking for an honest sale!

Best experience by far than any lot Ive dealt with. I did just about everything on line and everything went exactly how they said it would. Tony, the sales manager, is great as well as his finance department and car guru. Thank you guys for a great experience and a great car. (Wolf grey is such A FANTASTIC color) I would recommend this dealership to everyone.

I enjoyed working with Ralph Coop who went out of his way to locate the vehicle I was interested in. I was very pleased to get this vehicle as it had all the features I wanted and very hard to find. Kudos also to cars.com which made finding this vehicle from the comforts of home easy. Mazda 3s ROCK!

I just bought our 3rd car from Kia of Everett. Mark keeten and David Pruitt were amazing, Due to Covid, my credit took a bit of a hit and David still made it happen. They got me into a car that met my needs and fit my budget. They are always professional and go out of their way to make it happen, just wish I could give them 10 stars. They deserve it

Over priced, with rude management.Misleading advertisement.Changed prices within an hour of getting the asking price. Was ridiculed for trying to bargain and called rude.Now months later the car is still there and its all the way down at the price I asked the bargain for, I guess Clareesa did not want to sell a car!

This was hands down the easiest car buying experience ever! It took just under 3 hours from the time we looked at cars, test drove the car I wanted, and completed all the paperwork. If you’re in the market for a new car, call Maria Ramos. She is amazing and made the process so easy and smooth. 5 stars for Kia of Tacoma and Maria Ramos. ⭐️⭐️⭐️⭐️⭐️

Maria is absolutely wonderful and took such good care of us! I am a first time buyer and she helped me feel comfortable and respected during this nerve wracking experience. Plus she has a great sense of humor! I highly recommend her!!

Purchased a new Soul from Car Pros KIA of Tacoma. Great experience with a helpful sales staff! Looking forward to doing business with them again.

Tried to check out a car that wasnt available to be shown yet. They said we could make a deal contingent on test driving it later which seems strange. I never even set foot on the lot and they have since texted and called me after explicitly asking to be removed from the system. I had a similar experience from CarPros Renton where I was being called weekly about a vehicle I was no longer interested in. Do NOT give them any contact information or even a call if you prefer to shop around or value your privacy.

BEST DEALERSHIP IVE BEEN TO HANDS DOWN! I’m a first time buyer who struggled to find a decent dealership. After finding car pros I don’t think I want to shop anywhere else for cars. My salesperson, Tierra, WAS THE BEST! Very helpful. She made the process so easy and understandable. Customer service was GREAT! If it wasn’t for Tierra, I probably still wouldn’t have a car by now. I would recommend Car Pros to anyone. 10/10!

The initial buying process was fine, I was fully aware I was getting screwed on APR as I’m a young adult with no credit history outside of medical debt purchasing my first vehicle.Car pros is constantly advertising working with low and no credit.A month after “purchasing” my vehicle I was called into sign more “paper work”. I work in an industry with cash tips and included that in my monthly income which apparently was a problem. I take responsibility on that end out of ignorance.The real issue was the blind siding on behalf of staff here. I was assured there were no issues and arrived to being told I either needed to come up with 2 grand extra for a down payment or get a co-signer within the two hours to close or return the vehicle immediately.I had 2 grand for a higher down payment and was told oh wait no actually that won’t work. You need a co-signer.As this was an earnest attempt at purchasing alone I had no problem acquiring a co-signer but after that treatment my family just told me to return the vehicle and they’d take me elsewhere as I’d lost interest the shady run around they were giving me.And I was told by Cody in finance this was their intent calling me in and he knew exactly what was going to happen.I had work the next morning, my belongings were in my vehicle and had I not had family local I would’ve had no way home. (After sitting there for an hour and a half I was half heartedly offered a ride home)I was told all of this in a public room.I understand the risk of not having a high monetary valued item returned but shocking someone like that is completely awful business practice.Had I known there was an issue in financing I could’ve gotten my ducks in a row much earlier.Anyways went to Carmax and got a 5.1% apr instead of the 15.7% these dudes threw at me.What I will say though is my full down payment was returned and I got a loaner for a month so thanks I guess!

I like the customer service and service. Theyre always get me in and out quickly. I totally recommend them. They are professional.

Before i even bothered coming to this SCAMMERSHIP i told them i didn’t have good credit and only $400 to my name, they not only ran my credit 20 times my credit fell before 515 thanks to them! and i didn’t get a car and they took a full week to get my $400 returned to me that was initially given as cash and they claimed we don’t carry cash onsite 😡.