I came to this store to upgrade my phone and chris told me I had to call and have them send the phone to me due to having sprint. I then left and went to another tmobile and was able to get my phone today. Terrible store will never be going back there people need to learn how to do there job correctly.

A very helpful, knowledgeable, and pleasant team to do business with! I’ve been here a few times in the past few weeks and all 3 visits were quick and easy. Thank you!! :)

Best tech team Ive ever dealt with. I will recommend them to everyone I know.Thank you

Chris was great and helped me with getting my new phone set up

Walked in the store to obtain something simple and was asked 101 questions very ignorantly by the guy behind the counter. I wanted to switch providers Ill never return to this location again, the manager should be ashamed

Currently waiting have been for a half hour. I only had a simple question and was rudely told I had to wait. Theres 3 employees here including the manager and I guess no one can help me. Never coming back here again. Service is terrible!

Avoid them at all cost. You will get the run around. They will screw up. Ive been there five times, and my account is still not right. If you like spending time with a group of incompetent people, then by all means go to this store.

Great employees and great service

Too many new faces too many problems at purchase time and follow up six months to two years after theres always something to keep calling about the fees., the agreements, their promotions, The sales Reps. SUCH a rapid overturning ...in sales store managers as well. They suck joy out of one to buy something new..Its THE StoreNot THE Company!!!!

6 people in line and one sales person working . It took about 45mins to finally be helped, only to be told the item I wanted to purchase wasnt out yet and I cant order it through sprint (Apple Watch) even though its been out for weeks. The staff is rude, unhelpful, and show zero care to your time.

This store is completely useless. Unless you need a pretty case, save yourself the time and go elsewhere. Tech help is nonexistent. Sprint customer service is usually fantastic. This store needs a class in communicating with humans. Total joke.

I heard on the radio that they had an unlimited plan for $35 but it was for a family plan and each line was $35.Oh well worth a shot?

Terrible!!! got my updated phone from this store thinking that they were treating me right and I was wrong!!! They told me with my new phone I am able to get 2 FREE accessories, they told me I could get a new phone case and new glass screen. I told them I would rather not get a case because I wanted to get one on my own, so the sales person told me I could get a Bluetooth speaker instead free of charge. Wow what an awesome deal! Come to find out they are charging me an extra $25 per month for this speaker and the screen protector. Never would I of paid over $170 for a Bluetooth speaker when I already have one. Called the Manager and he said there was nothing he could do... Watch out for those FREE promotions because you will pay.... I am now going to Verizon.

Chris was awesome handled our issues perfect

I have had sprint for over a year now and just recently i switched over to AT&T. Sprint has doubled charged me on auto pay even when i cancelled auto pay i still got overcharged. I made a payment arrangement and my phone ended up getting shut off. I bought a otterbox case and tempered glass screen protector for my samsung galaxy s8 and just recently i had knee surgery so i was trying to get out of the car and my phone fell and shattered the screen, i went into sprint and was basically told to my face it was my fault i wasnt being more careful. I take pride in caring for my phone and making sure they dont break so this was not intended and my phone should not have broke the way it did. The rep at the store told me i should of bought a more protective case from them wheich my case and screen protector was from them. If they want people to get the best quality out of their products and accessories then they shouldnt sell products that will break your phone easily. The online chat makes me feel like i am talking to a robot where with my new carrier i feel like im actually talking to a person and they are extremely helpful and make sure they answer all of your questions. Sprint has been nothing but a rip off and im glad im no longer a customer of sprint.

Awful they lie to trap you in my husband and i were both told we could get a free speaker because we had 3 lines and tripple A when the bill came in i was charged 150.00 i returned the speaker and the manager said they never told us this i am so glad my bill came in 4 days later and i wasnt over the 30 days to return they lie to get commisions and i called sprint to lodge a complaint over a mth ago and they still havent called me back

I had excellent service at Swansea Sprint with Joe and Sara!

Had an amazing experience and Sara was very helpful

Took wayyy too long to get anything done.

Very sexy sales staff!! Yummy

Not happy with service wait time false promises on promotions still waiting like 6 months for a black magic box to help improve wifi in my area was promised it in october still waiting waited 6 months,for a rebate

Very nice and friendly

Spirint helped where Verizon wouldnt.

Treated with respect and courteous

Very busy... only two staff... couldnt handle repair needs

Great place helpful

Very helpful staff

Awesome people.

Very helpful!

Awesome phone store!

Network reliability is terrible

Phones