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Patioworld
1088 W El Camino Real, Sunnyvale, CA 94087, United States
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Patioworld
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Ju
Review №1

Very bad service and horrible attitude for costumer service. Avoid this place.I bought $10k dollars worth of patio furniture from this place. This was in February. They told me that it could take a bit longer than usual to deliver the items, when I asked how much they said probably end of march.The sales people treat you very well until they convince you to buy but then they leave you hanging alone.Among other things we bought a sofa set: A large 2/3 people section, a small corner, side chair and ottoman. They delivered the small corner and the ottoman in march, completely useless without the rest of the sofa.Im writing this review in June, thats 4 months after we payed for the patio furniture. We still dont have the rest of the sofa. Its almost summer now, days are sunny and I have NO PLACE TO SIT in my backyard.What is worse, when I said that I didnt want to wait anymore and wanted to send back the corner piece I got so I could go buy another sofa somewhere else, they said that they would not take it back because their policy is only 24hr return. So what they do is deliver some random piece of furniture to lock you in with the rest and wont let you cancel the order no matter how long they take.See attached picture for the corner piece that was delivered instead of the whole thing (1 small corner piece, one large piece + extra chair).All of my interactions where with Richard. Whom I called SEVERAL times over the past few weeks, half of those calls ended up with well call you back when we get more information and they never called back.Horrible place, horrible return policy, horrible customer support.Buy your patio furniture somewhere else.

Sa
Review №2

We ordered over $4500 worth of outdoor dining furniture. The sales manager, Richard, informed me that the table and 2 chairs were available; however, the 4 side chairs were on order. That was in early May. Were still waiting for the side chairs. I called to inquire and he has no information on the backorder status. Customer service 101.

Co
Review №3

Beautiful store and extremely comfortable furniture. Worth every penny and the manager Richard is awesome. He is extremely patient, knows the merchandise and understands customer service

Sa
Review №4

Good selection.Very pricey.Sales team needs work on customer service attitude.I went in talk to a guy then left came back an hour later he had no idea who i wasCame back to two days later to pick up my order he had no clue who i was or what my order was.They were NOT that busy Any of the 6 times ive been in there .

An
Review №5

Great patio furniture options. But a little pricy !

Al
Review №6

Went in looking for some low to medium end patio furniture and only found excessive, multi-thousand dollar furniture with no lower cost options. I just went to Home Depot after this and found perfectly good chair/table/umbrella sets for a fraction of the price.

Ch
Review №7

The pricing for items in this store seems rather high. There were only a few items that seemed unique and possibly worth the higher price, but not the super high prices I saw.

Ra
Review №8

Good looking furniture, but insanely expensive - this day in age, when used furniture has such little resale value, do you want to be spending top dollar on outdoor furniture?

Sa
Review №9

Great service

Ko
Review №10

Best one

Information
21 Photos
10 Comments
3.2 Rating
  • Address:1088 W El Camino Real, Sunnyvale, CA 94087, United States
  • Site:http://patioworld.net/
  • Phone:+1 408-245-0908
Categories
  • Outdoor furniture store
Working hours
  • Monday:Closed
  • Tuesday:Closed
  • Wednesday:Closed
  • Thursday:Closed
  • Friday:Closed
  • Saturday:Closed
  • Sunday:Closed
Service options
  • In-store pick-up:Yes
  • In-store shopping:Yes
Health and safety
  • Mask required:Yes
Accessibility
  • Wheelchair-accessible entrance:Yes
Offerings
  • Assembly service:Yes
Payments
  • Cheques:Yes
  • Debit cards:Yes
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