Mrs Lisa that help us. Was super nice and helpful finding a necklace for my granddaughter.

As always good customer service and the employees were there to assist with any questions and to guide me in the area to look at jewelry you are looking for and that is in your price range. Very organize and respectful workers.

If I can give 0 on review I will do it I spend so m much money on my Kay’s not $100 your talking about 1000 and $1000 of dollars but lately the costumers service was so horrible the manager Liza soRude I wish I listened to other people how the costusmer been change it was not like it was before The stuff and manager was vey friendIy and professional but this new stuff it’s horrible . I will never spend any penny this store.

Employees are very nice but seem to be extremely incompetent. Not correctly processing payments or updating accounts in a timely matter.

Very helpful and knowledgeable staff. Wonderful selection

My husband has dealt with this location for 5 years and they were our favorite location until now. We moved 2 hours away, but still chose to keep them as our jeweler. My husband decided to do a layaway with them for our most recent transaction with them, as the item purchased was just supposed to be a just because gift. The way he was treated was absolutely shocking. Long story short, we are out of $300 and all the manager said is that it will take 2-3 weeks before they cam come up with the money that my husband put into the layaway. She says that at the moment they dont have that much cash in the drawer. Just wow. Highly disappointed with the way this went.

Great place to shop for that last minute gift

I love Kays jewelers they have always been very good to me and my wife. I wanted to know when yall will be opening again.

EXCELLENT

I have been to this store three times this year. The first time I was so impressed with the knowledge and professionalism of the staff. Angie helped me pick out a Levian set that was tailored to my style. The next two times I came to get a present for my mother and my boyfriend. She asked a lot of questions about them (what they do, what they like, etc) in order to guide me to items that would be perfect for them. They loved what we picked out. I will not go anywhere else due to the attentiveness and professionalism of this store.

I was very hesitant about moving away from Levian diamonds into something more bridal. Angie made the change very easy for me. She is very knowledgeable and extremely helpful. I am absolutely in love with my new bridal set. THANK YOU SO MUCH!!

Great, fast, friendly service!!❤❤

Unfortunately, this store failed to train one of the floor supervisors (shoulder length blonde hair) in how to provide great customer service or in how to conduct basic jewelry store operations. Dealt with individual for nearly 2 months in getting a replacement for a broken item and either the wrong item comes in and/or you get excuses on why the order was somehow cancelled by someone. Individual says they will call you when item arrives, but we always wind up calling. Supervisor claims she calls, but we never received any missed calls and she is very rude on the phone and in person. If you want quality customer service and things done correctly the first time, suggest you go to another store. Its definitely worth the drive to Florence or Columbia!

Angie gave me the best jewelry buying experience I’ve ever had! She is super knowledgeable and energetic!!! Go to her store and you won’t be sorry!

Best service and advice about diamonds and rings ever from the manager of the Sumter SC store.Thank you Barbra For all of your advice.5 STAR SERVICE FOR SURE.

Please carefull with this store here in Sumter Sc, Lisa the manager just tried to have me escorted of after she doesnt know what she did with $8,000 ring. We are here with the police right now. She refuses to give me updates or tell me the Dms information. She wont call him or give information to me please be careful. I just need Kays to call me and get me my ring back please I have called customer service multiple times! Help no one can help me I paid for my ring in full and bought extra warranty.

When Chris is there during the holidays he is awesome,my only gripe I have is they are not consistent with who or how to pick items that you send off, up. I was told all that was needed was the yellow slip but it keeps changing from just the yellow slip to, now the person picking up the item has to be on the yellow strip and an have an ID or they have to bring in my ID and the yellow slip...there is no continuity.

GREAT professional customer service, friendly staff would recommend anyone to them

Nice employees but outrageous prices

The Jewelry Consultants are very friendly and helpful. I can go back there anytime.

The CSR was great!!! Saved me some money and Im always happy about that!

The sales ladies where very nice and helpful thanks

Worse experience of my life me and my fiancé will never purchase anything from Kay’s again the rudest customer service I’ve ever delt with!!!!!!!! Kay’s in Sumter mall needs to hire a new staff!

They don’t do ring appraisals.