Stoneham Ford s service dept. is excellent ! Whether its for a warranty issue or regular service, they have always helped me. Mike in service is very professional and takes the time to explain what has to be done.

Advise caution in trusting any experience with staff here. Quality of Mechanical work remains to be seen however, if Ford is pursuing a helpful and efficient maintenance of their vechicles to benefit their customers this staff fails in communicating that. Expect better because one chooses to bring their business here.

Highly recommend Dave Oshea in this time of very low inventory due to the global computer chip shortage he was able to track down just the vehicle I was looking for and get it to me in just a couple of days.Awesome dealership, the best Ive ever dealt with...very accommodating and easy to work with. They really care about their customers and work to get them the best deal possible. Ive never had a bad experience with them and will continue to business with Stoneham Ford. Cant recommend them more...

Hardly any wait. I came through Quick lane around 830am, with my kids. They were patient with me, very patient while I unloaded from the car seats.Just to fix a brake ight. Id say i was in/out about 25 minutes. Was great, and most importantly, the kids were entertained by the tire stuff on the wall and model cars. so win/win.Thanks Stoneham Ford!

Service manager needs a little help on professionalism. Unfriendly and unwilling to help for basic issues

I just visited this dealership and was shocked that they were not interested in selling me a vehicle. I went into look at the new bronco, I understood that they are not available and I would need to order but I was looking to buy their higher tier model and was willing to spend $65,000. They had one model on the floor that was already sold and they told me I could not open the door to look at it. Then the four sales people that were sitting at their desk didnt even bother to ask if I was interested in ordering and getting more information. They ignored me and just let me walk out without even approaching me. I was shocked that they would be that lazy and uninterested in making a sale and will plan on going elsewhere and will not return to this dealership ever again! Was shocked! Just wanted to warn future perspective buyers that this is not a good dealership to do business with.

Very professional when answering questions about the purchase of a new car. No pressure from the sales person or the financial manager. They did not try to sell you other items. They explained all the options and then let us decide what we wanted.

I got excellent service at Stoneham Ford last week. They knew exactly how to fix my problem and were articulate about explaining what had happened under the hood. Thank you!

So I never actually bought a car from Stoneham Ford. What I did do was payoff a Ford lease and for that, they were extremely helpful. I had called other dealerships and all they wanted to do was get me and my car onto their lot so that they could sell me something. I didnt want or need that. Stoneham Ford staff moved into the 21st century and were able to do the purchase essentially remote. I had to pay a documentation fee, but that would have happened at any dealership. At least they were helpful, communicated to me throughout the process and I was able to buy my leased vehicle without hassle. I had never considered a lease before, but seeing how easy it was, I might just do it. Cant thank them enough.

Took my Explorer in for a steering problem. Took two full days to diagnose. Was told to drop off on Sunday and I would have it back on Monday. No calls on Monday, I call Tuesday and was told that because my service advisor wasnt in my vehicle wasnt touched. And the mechanic was working on another vehicle and had to leave early for a personal reason. Long story short it was ready Thursday. A week later Im driving and suddenly I cant throttle up or steer properly had it towed to a mechanic who said that one of my motor mounts wasnt put back properly. Totally unacceptable.

Picked up our second dump truck we have purchased from Stoneham Ford. Truck was registered and all ready to go. Chris was very helpful, make sure to ask for him if you’re buying a vehicle. Overall great friendly staff. Great experience.

I went into Stoneham Ford knowing they had a great reputation, but didnt think Id buy my first fleet vehicle from Ford, or from them.I tried Nissan & Dodge RAM, but the Ford was the only vehicle that really had all the features I wanted in a truck in which youd want to spend your day.The very helpful rep Dave found the exact vehicle I wanted in stock. No one else seems to have the depth of inventory they have.I know these vehicles are in high demand and expected they would gouge me. I asked Dave one favor, Dont screw me around on price or commercial finance rate. Imagine my surprise when they didnt.After we were all agreed on everything, the finance manager George showed me how I could get another $1200 out of Ford.I am 100% impressed. Ive been in sales my whole life. These guys are aces. Guess that reputation is well deserved.

Had an issue with the vehicle i bought there. Not drivable but earliest service appt available is 2 weeks away. Really?!?

Many thanks to Dean Bennett at Stoneham Motor Co. You made my buying experience simple, straightforward and smooth. Dean kept me informed on the status of my new Bronco, handled my trade in and insurance paperwork, and made it very easy for me to pick up my new truck. Business Management never gave me the hard sell on extras and I was in an out faster than I ever have been in previous new car buying experiences. Thank you again for such a positive process.

Had an issue with my brakes due to a documentation mistake from a previous service visit. Called Stoneham Ford and they made a next morning service appointment for me. They reviewed and acknowledged the mistake, honored the associated work under warranty and also addressed 3 recall notices open for my vehicle.Very easy and pleasant to work with.

Kevin was easygoing and extremely helpful when my husband and I looked at cars there. With his help, we purchased a car, traded in our SUV, and will back Kevin 100 percent for anyone who is interested in buy a car here

Took a deposit for a truck they didnt even have. Drove an hour to come buy the truck to be told it was sold a week ago. Poor communication and awful sales tactic. Huge let down because I own a few fords currently

We have bought five vehicles in five years for our Masonry company . Every time Stoneham ford has worked with our small family company to meet our needs. This time service was great. Even after sale our new F-150 had very small cosmetic issue with dash board . Sales rep Dave o. saved they day and in the end were happy customers.

Thanks for all you do Stoneham Ford!! I am sending a special shout out to Jason in Quick Lane - a true professional making this visit a very pleasant overall experience!!

I brought a brand new vehicle here for electrical issues. They told me 2 parts were damaged and would be fixed under warranty. They had my car for a week to change a fuse and a battery terminal cover. I got the vehicle home and find the battery terminal cover hadnt been replaced. No one has any idea why a brand new van is catching fire. There are no notes in the file and everyone that worked on it is on vacation now. I called and spoke to Steve, the service manager. His response was Sometimes sh*t happens. If you had a bad experience, youre free to take your car somewhere else for repairs. Attached is a photo of the part Steves team didnt feel the need to replace. I strongly suggests you all take Steves advice and find some place that offers better service.

Brought company leased work truck in for a few safety recalls. I was told vehicle wouldnt get worked on until the afternoon. To my surprise truck service was completed by 1PM. Very pleased, since I had to wait in customer lounge. Friendly and courteous staff at the counter.

Couldn’t ask for a more honest, fair dealer that acts with integrity and treats its customers with respect. Bryan Meuse was our salesman and is a total class act. I cannot recommend Stoneham Ford highly enough!

Great service from the start. Making the appointment was very nice and helpful. Getting a phone call from the service department to explain what is needed. To the phone call later letting me know that the vehicle is ready.Thanks Stoneham Ford !Rich D.G.M. Prime Plumbing LLC

Amazing experience. Doug, Bryan and Mike were a class act and made the process transparent and seamless. Great customer service.

Sorry to see service center was closed but no worries Ill be back.Happy to see there getting busy again..

Brought my 2018 Ford Raptor in with a hard to determine rattle in the front end that was driving me nuts every time I went over a bump in the road. Pat my advisor was very understanding and willing to help resolve the issue. The Stoneham Ford team found it, replace all the affected parts without issue or wasted time. I picked up the truck good as new. Thank you for not giving me the run around or a misdiagnosis. Five Stars!!! I’ll be back for sure! Jon

I have purchased several commercial vehicles from Stoneham Ford. Couldnt be more satisfied. My sales rep Dean Bennett is a pleasure to work with. Always accommodating. I would highly recommend Stoneham Ford to a friend or family member.

Great fast service. I will continue to use the Fast Lane for all my future needs.

Great buying experience. Its the only place Ill go for my trucks.

Parts department, Ed, was super helpful, knowledgeable and just answered my questions. Fixed my problem and made it easy. Grateful!!

Very good service, they also did my recalls on this day so I dont have to return.

The service department was really helpful in diagnosing a transmission problem. They were attentive to the issue and had to go back at it twice but were tenacious at following up. I would recommend this dealership.

Bob, the service writer, was very helpful and thorough and the technician did a great job fixing my truck.

My first time @ stoneham ford. Service representative Richie Sylvesteri was so helpful threw out the whole process even arranging a ride to my home. Im very very happy with service very professional all around. I will definitely be back and soon purchase my next vehicle with stoneham ford.Thank youLeo Henry

Excellent service! Very friendly and professional

Richard Silvestri and the team in the Service department were professional, friendly and knowledgeable. It was a great experience. Its nice to know great customer service still exists.John Gemellaro

Stoneham Ford service is exceptional. Everyone is super friendly and the service has been great. I had an issue with my sunroof that they resolved the same day and fixed my running boards too. Happy with the service and the prices.

Stoneham Ford service is great and convenient for my 2014 Ford Edge, now with 44,000 miles. I bought the SUV from Kelly Ford in Beverly who participates in CARFAX. Stoneham Ford does not participate with CARFAX so the service provided in Stoneham does not add to the value of my Ford when I go to trade it in. My records for my Ford are over two and a half years old, which is when Kelly last serviced the SUV.

Service at Staneham Ford is exceptional. The writers are friendly and very helpful. The mechanical staff are the best. Very good experiences. Nothing but praise.

Love the car I purchased there, definitely recommend this Ford dealer for the very smooth process from the initial inquiry all the way through to the close.

Billy made the whole process as smooth as can be. Highly recommend this dealership

Bought a fantastic F 150 here this month. Staff were super friendly and straight forward on negotiation. I really appreciated how easy they made this purchase and all the help they provided in finding the F150 that would meet my needs. As soon as they get a Bronco, I will buy that here too. Although, I dont think I will be able to give up this truck. I think my wife needs the Bronco.

Great service!

Quick turn around and great customer service.

Pat and Mark in service are great!

My experience at Stoneham Ford was extremely satisfying. My automobile had a recall and Stoneham Ford took my Ford Fusion as soon as I knew about the recall and corrected the issues. As the recall was corrected the mechanic also found other issues which he repaired. The rental department was excellent in lending me a vehicle during the repair of my Ford Fusion. Thank you to Stoneham Ford for their dedicated service.

Excellent customer service and handled everything very professionally. You can be assured a great experience!

The Stoneham team worked with me on a deal that could have been easy to ignore. I needed to work my deal electronically, since I have working out of the country and wanted my ride available when I returned to the states. Without a lot of fuss we closed my purchase timely, with quality attention.Thank you Stoneham Ford

Just had my Escape serviced at Stoneham Ford had the oil changed and tires rotated. changer both cabin and engine filtergreat job as usual

I had an electrical problem with my Ford Flex, so I took it to a garage who then told me its electrical and because of where I live I took it to the closest dealership, York. They had my car for 9 weeks, I got a new rug (didnt need, a new a.c. system didnt need, oh and some filter didnt need) now up to 7000.00 The problem was not fixed, they now want 500 more for ignition thats when I said forget it. I PULLED MY CAR OUT AND HAD IT TOWED TO STONEHAM FORD, BEST THING I COULD HAVE DONE. WORKED WITH MIKE THERE. YOU COULD TELL HE KNEW WHAT HE WAS DOING. 3 HOURS OF DIAGNOSIS HE KNEW EXACTLY WHAT THE PROBLEM WAS, FIXED TWO DAYS LATER. THEY ALLOWED ME TO LEAVE THE CAR UNTIL I CAME BACK FRIM VACATION. IF YOU HAVE A FIED PLEASE YOU NEED NOBODY ELSE BUT STONEHAM FORD.

Rental service is excellent .

The technicians at Stoneham Ford did a great job working on our 2003 Ford Ranger. They installed a new battery as well as a new terminal end. They also discovered a transmission seal leak and replaced the seal and gasket. Since the truck wouldnt start initially they arranged for a tow truck to pick it up and when the truck repair was complete they delivered it to our home. The final price was actually lower than we thought it would be. I gave a five star review because Stoneham Ford provided very professional service. We purchased the truck there and regularly get service checks, tune ups, inspection stickers and all repairs done there. Very satisfied with Stoneham Ford.

Love this place. Love the convenience of no appointment needed. Staff is always friendly and knowledgeable. On my last visit, the owner actually came out and offered myself and other customers coffee, soda and snacks. Small gestures are a big reminder that they really appreciate your business.

Great experience, great service, customer service spot on! Thank you for a great experience during a stressful time!

Doug was our salesman and he was great to deal with. I knew exactly what I wanted and was ready to buy. Got a nice F250 with a Fisher plow. Perfect for what I need. Go see Doug when you are ready. He’ll treat you right.

Fast friendly and dependable service

Service prompt. Staff fully explained issue. Truly professional all around.

Great service at quick lube, been going there since it opened

I had a problem with my car and I was nervous about what the problem was and the cost it was going to be. There was an amazing guy name Richie S that helped me through the process of fixing my car, his customer service skills were amazing and his sensitivity to me not knowing much about cars was very comforting. He explained what the problem was and how they were going to fix it in ways I would understand. Im so grateful that I dealt with Richie S and I will continue to bring my car back to Stoneham Ford to get any future work I need. Thank you for having workers that care about the customer.

Do yourself a favor and do not show up on a Saturday even with an appointment for 2pm when they close at 3pm. Actually just dont go at all. No one deserves to be treated so rudely.Edit to add I reached out to the dealership as suggested by the owner and got no response. So I can only think the response was for show, they didnt care about making any real changes.

I have been going to Stoneham Ford for service in excess of 10 years. The service, staff and overall experience is great. The work is done correctly and very prompt. I have recommended Stoneham Ford to many people and I have not received any negative feedback.I have no plans to go anywhere else for service.I am one of many satisfied customersI continue to go to Stoneham Ford after 10 years because their service, staff and quality has always been very high and it continues to be . I have directed several family members to Stoneham Ford and they are very pleased also.Thank YouCarl Mirabello

Great people, great mechanics, they were a little overloaded when I brought my Five Hundred, but I cant fault anyone for being busy. They took a good look at my car and concluded it would be too dangerous to drive; I ended up trading it in at sales and got an awesome deal on a brand new Ranger! Wonderful place, totally recommend!

The best car buying experience I have ever had! The folks @ Stoneham Ford made it all super easy, are extremely friendly, helpful & more than fair! If you had 6 stars they would get that! They have gotten my business for lifeThank you Stoneham Ford

I arrive at Stoneham Ford approx. 7:30. The gentlemen at the desk took me right away. Told him I needed an oil change, sticker and tire rotation on my SUV. He said he would come get me when my SUV was done. I was out of there by 9AM. Everything that needed to be done was done. No problems. I will be going back to Stoneham Ford when my vehicle needs to be service again.

My truck just died, it would not start... Stoneham ford sent a tow truck took my truck to the dealership and with three hours had it repaired. New starter. These guys are great, I will continue to use them for my repair work.. thank you Matt, you made my day better

Bought a new 2019 Ford Ranger from Stoneham Ford back in December. I love the truck but the check engine light kept coming on intermittently. I knew it was not a major issue so I waited some time to have it looked at. Stoneham Ford offered to pick up the truck and drop it back off at my house because of the corona crisis. They came to the house and picked it up. Both men were prompt, polite, courteous and professional. I would definitely recommend Stoneham Ford for Service and sales.

I purchased the vehicle without actually inspecting it in person. I am pleased to report that everything was as advertised and shown on line. My salesman went the extra mile to insure I had a positive purchase experience.

Received a Recall for my Ford Escape so called Stoneham Ford. They gave me an appointment for the next day and the job was done within 24 hours. Have been patronizing Stoneham Ford for a number of years and am always happy with their service. In addition to good work theyre also very personable.

Quick check as promised. Fast and great service for an oil change and tire patch.

STAY AWAY, BIG TIME, AND IF YOU WENT THERE MAKE SURE YOUR CAR OR TRUCK DONT HAVE ANY DENTS WHEM READY FOR PICKUP, I GOT UPSET TWICE, THEY JUST GIVE YOU THE RUNAROUND.... THE PLACE HAS NO PARKING AND CUSTOMER SERVICE PEOPLE CANT DRIVE, THEY JUST DENTED MY NEW F350...

Really helpful staff here which is always nice when you need work on your car, but the only, but very big downside, is that this place is INCREDIBLY slow, took almost an hour in the Fast Lane to get seen to have a new battery put in.

Brought my truck in for a recall and while I was there had the oil changed. Service department took care of me, kept me informed and finished work early. what would make this a five star review would be if the truck was vacuumed or car washed. Other than that the service was great.

Best by far for experienced mechanics, administrative personnel, quick service and comfortable sitting area. I believe I have been going there for 10 to 12 years now. Very consistent.

Service at Stoneham Ford in their Quick Lane is fast, efficient and professional. Ive been really pleased with this service ever since I bought a Ford.

Service was in and out on time. When I was called to say it was ready everything that was done was explained and the possible reason why after only 3200 miles my brakes had some rusting.The service manager was easy to talk to and everyone at the service desk was friendly.

I had gone in for an oil change and arrived early to the quick lane. I ended up being the second car in line and I was greeted and then they took my car in. I was not there more than 20-25 min and they called my name that my car was ready to go. I love going here and getting work done. They are always very quick and very polite. Its a great place if you need to go somewhere before work.

If you are in the market to make a major purchase and not be pressured and you appreciate being treated respectfully and courteous go to Stoneham Ford and ask for Bill

I took my car in because of the air bag recall. They told me it could take all day; I took the car in at 8 and I received the call that it was done at 1. The service people took very good care of my car. I couldnt be happier!

Came in later in the day on New Years Eve for a test drive. Bryan was very helpful and knowledgeable, going out of his way to find the exact car I wanted to drive. Never tried to pressure us into buying something then and there. I ended up going with a different vehicle from another dealership, but the Stoneham Ford people were great and would definitely shop there again.

The best service everBob from the service dept was exceptional. Called me and kept in touch with me regarding my Ford escapeThe engine had to be replaced in my 2018 Ford escape, you can only imagine my despair, and had to be left at the dealership for couple of weeksI called the dealership and spoke to the sales manager Doug, he could not be more accommodating, he set up my repair appointment and had a rental waiting for me.When I arrived at the service department, Bob took care of me, assured me he would keep in touch and get things moving on time.The car was ready in one week, Bob had contacted me to keep me up to date on 3 occasions.I recieved my repaired vehicle and returned my rental.I didnt have to lose any work time or ask anyone to drive me around.And Bob made sure that all the updates were installed.Stoneham Ford has been a pleasure to work with, from the minute I walked through the door.

Quick change lane was great I was in and out in no time

Bought my truck new here and they have serviced it ever since. Top notch folks, thanks for your help!

Exceptional customer service! I trust the mechanics here and they have a comfortable seating arrangement.

I had my truck serviced here about two weeks ago. I had one of the worst customer service experiences I’ve ever had with any company. I called to bring my truck in on a Monday because it would not start. I got a call Tuesday from Rich saying they were going to take a look at my truck that day and asked for my permission to do so. That was fine. I never got a call back on Tuesday. I called back Wednesday around 1pm and he told me he gave me bad info and they did not look at my truck yet and proceeded to tell me they needed to take my axle and front end apart which was totally unnecessary. He asked if he could call me back after I questioned why they needed to take the front end off and when he called me back he got my truck totally confused with another truck. I called the manager to just let him know I wanted to know what was going on with my truck because it had still not been looked at and I was given the wrong information twice. He was very nice and told me they would look at it and call me back ASAP. I got a call back from Rich and he gave me an estimate and I told them to proceed with the work. I never got a call back Thursday or Friday so I finally called around noon. Rich told me that it just got finished and the cost was $500 over his estimate and I was furious. We’re all car owners and bad news like this nobody takes very well. I questioned why the price was so off from the estimate and he started to raise his voice back at me asking me why I’m upset with him. Instead of having good customer service and saying things like “I understand you’re upset” he proceeded to raise his voice and question my anger.When I picked up my truck, the sweet lady Linda at the front desk was very nice and helpful. I told her my frustrations and she apologized on his and Fords behalf. They need more people like Linda.All said and done I was told false info twice and yelled at for being upset.Not the best experience at all.

I purchased a Ford F350 Super Duty from Stoneham Ford and had a great experience. The sales representative, Kevin McDonald was exceptionally helpful with getting me the requests that I had. I was very pleased with the sale and will recommend them to my friends and family. Thank you!

Great service. Great staff. They are super quick and they always offer a detailed explanation of your car condition. They are really honest and they dont try to push you to do any extra services as some other dealerships.

As usual, Stoneham Ford stepped up to the plate to get my car in for service ASAP because I was having a problem with a recall which left my car dead and without transportation. Im always satisfied.

Brian and Dave Did an outstanding Job!!! I Highly Recommend them for your next Vehicle!!

This is the fourth vehicle we purchased from Stoneham Ford since 2015- 2015 Edge, 2017 Explorer, Mustang GT, and now a 2020 Explorer. Brian Flaherty has made every transaction effortless and simple. Highly recommend Brian and Stoneham Ford!!

I had a great buying experience at Stoneham Ford—even though I live 425 miles away, north of Baltimore, Maryland. Kevin was helpful and honest in his evaluation of the F-350 pickup. He was very accommodating, helped me work through the details of buying a vehicle in Massachusetts. (It was more complicated because Massachusetts doesnt have a temp tag.). He even got up early in the morning to pick me up at the airport. The truck has been great. Its everything it was advertised to be with no surprise mechanical issues. It was by chance I called Stoneham Ford for this purchase—next time it will be intentional. I highly recommend this dealership—even if you live out of state.

Still in the works! But up to now I’m ?? The knowledge of Stoneham service dept. & FORD’S honesty on hard steering problems on my 2002 thunderbird ! Always have had good relationship there & want & expect it to continue !! Please help us get though this ! JACK

Fast and service and they take good care of my car

I saw a very nice listing for the low mileage used Transit van that I had been looking all over the northeast for. The one I saw on Cargurus and Autotraders via Stoneham Ford turned out to be exactly as advertised when I saw it...and asap bought it. And at the best price I had seen anywhere also. All folk I dealt with were friendly, attentive, efficient. A great experience.

It was time to renew my lease and I wasn’t sure what to do . Buy my old one or lease a new car . CHRIS RIVEST the sales agent took the time to help me realize what I wanted to do . This guy was all patience, kindness and focus to detail . He ran endless searches to find what I was looking for. I may add I lost count how many times he got off his desk to calculate payments and make sure my new lease stayed within my budge . I highly recommend CHRIS RIVEST and can’t thank him enough for all his effort in finding me a new car !

Brought our Escape in to Stoneham Ford for a wear and tear repair. Expected expense which was more than fair. We were treated very well and they did a little extra to insure the safety of the car for our son. Mike is one of the Service Reps that I cannot thank enough for taking the time to explain all the repairs and making sure our son is safe. They (Ford) communicated and delivered as promised.

Service Department at Stoneham Ford gets my Five Star Rating because Rich, service counter person to receive my key and check in for Recall Work, helped me understand the nature of my service need and never for a moment left me feeling stupid or less than deserving. He notified the driver for the courtesy car and I had my ride home in no time; he arranged for my ride back to Service. The work was completed in good time. I would not ever go anywhere else for my Service on my Ford Focus!

I brought my Ford Explorer into Stoneham Ford for an oil change, inspection sticker and a problem with one of my rear tires losing air. They diagnosed the tire issue and found the problem to be in the valve stem and they replaced it.I always bring my vehicle back to Stoneham Ford, where I bought it, for all my servicing needs. The work is always done correctly and highly recommend them.Bill

Quick lane lived up to its name. Got my oil changed, new air filter, new wiper blades and tires rotated. Staff was polite. I’ll be back.

Service was excellent. I cam in off the road with a vehicle, Ford Explorer, that was losing power. They service representative wrote up my work ticket and asked all the right questions about what was happening with the vehicle when it started to lose power. He then called the rental agent and sent me right over to see them. The rental agent had me in a nice vehicle within minutes and at no charge, since I had purchased the vehicle less than 90 days ago. My vehicle is a previously own 2015. With in two hours I received a call to let me know.my car was ready. I was told what the problem was and the cost. I felt it was a very reasonable price for the part and service.I highly recommend Stoneham Ford

Very professional and honest!!