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Guarantee Auto Repair
1611 S Mariposa Rd, Stockton, CA 95205, United States
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Guarantee Auto Repair
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ro
Review №1

Excellent auto repair service and excellent customer service. They get my car back to me in a timely manor and the highest quality care. I really appreciate Guarantee Auto Repair!

je
Review №2

Took car in for smog check! got in at 10am and got out at 10:40am. GREAT $ FAST SERVICE! Omar was professional and respectful. I recommend this place for anyone who wants a fast service smog check with no hassles. quick n easy! A++++

FI
Review №3

JOB THEY DO IS OK BUT I PERSONALLY FEEL THEIR CHARGES ARE TOO HIGH

J.
Review №4

Omar’s customer service is top notch! Thanks for the help.

Ho
Review №5

The most unprofessional business I have ever called, the grunt working here needs to be fired. He acts like he owns the shop, I asked for the owner and he told me he lives outside the country. Ask for the manager and there is no manager. Ask for his name and he wont give it to me. The shadiest conversation I have ever had with a business. AVOID LIKE THE PLAGUE.

AA
Review №6

Omar and the rest of the staff are very professional and will try their hardest to resolve your car’s issues efficiently and with top notch quality. They have a “No B.S.” approach and will not cut corners. They also have multiple financing options that help out greatly no matter your situation. I highly recommend Guarantee and have personally brought two vehicles in.

Is
Review №7

I took my vehicle back in October, yes they were friendly they called me when they found out what the problem was so I can authorize the repair. I got it fixed, took it home and it shut off on me while I was driving. I called my brother in law to come look at it and one of the parts was not put on properly. So I take it back and let them know that the part was loose so if they can fix it. I picked it up they had told me they topped the fluids for me so that was nice of them. I was not working at the time so I was not driving as much. I finally started working and my starter needed to be replaced. I took it to another mechanic to get that fixed. Then one day it started sounding the same way as when I first took it to guarantee. So I got it diagnosed He told me it might have too much oil in it. So I had a mechanic look at it and sure enough the dipstick was full of oil. It was drained and wow. I also found that the vacuum they supposed to fix was not even properly put on. So they took it off and tightened it and put it back on. Now my vehicle runs smooth. I took it to guarantee because they had worked on my daughters car and they did a great job. Yes they are friendly. Im just disapointed and I wont ever take my vehicle back. This is the picture of all the oil that was drained yesterday.Update: I had to buy another car and nobody has contacted me.

Ro
Review №8

Service Technicians needs more experience. The service writer didnt seem to be informative to the technicians.

Jo
Review №9

From the time that I started coming to this company for repairs on my car they have been so good to me. They are up front and honest with you and they are always willing to work with you. They are very kind,Down to earth but professional at the same time. I cant say enough good things to say about Omar either who manages the front desk. He is so polite, friendly, never seems to loose his temper and always professional.I would highly recommend this company to anyone who ask me. Thank you Guarantee Auto for making my experience a good one and please keep up the good work.From a happy customer.

Th
Review №10

If you need your car fixed and then easy financing they will work with you

Pa
Review №11

Great people .. Rick is the best manager that can handle any Automotive repairs situations you have

As
Review №12

Extremely unprofessional. They need to take a long hard look at their employees.

Pa
Review №13

Always a nice and honest place. I appreciate the honesty and the ability to finance if needed.

Bi
Review №14

The guy who answered the phone is the most unprofessional business person I have ever dealt with.

Ma
Review №15

The most unprofessional business in Stockton belongs to this shop, the mechanic here acts like a king. When he makes $16 an hour.

Bo
Review №16

I wouldnt trust the mechanic with a toy car.

An
Review №17

I recommend Omar. He knows what he doing amd gets the job done. No problem at all with the work they do.

Sh
Review №18

Had to have my van towed in yesterday and Omar was quick to get me for diagnostic. Put me at ease. The mechanics did a great job and had me out the door and on to work!! Thanks guys!!

Da
Review №19

Ive gone through many mechanics and none have met the professional standard of these mechanics. They truly look out for the best interest of the customer. Great customer service, reliability and affordable prices. I highly recommend these guys.

Ri
Review №20

Very professional. Great service, great experience. I would like to give a huge thanks to Omar for being so helpful and so honest about everything. I would definitely recommend Guarantee Auto Repair to the world, check them out!

Gi
Review №21

From the minute I walked into the door . Omar assured me I was in good hands. Great customer service skills Omar! Thank you!

Sh
Review №22

I am most graciously thankful for the service I received at Guaranteed Auto today. I’ve been procrastinating for far too long about repair an oil leak in my car, mostly due to lack of finances to pay for the work. Today I was serviced by Omar in the office and Jose doing work on my vehicle. They had excellent service, skilled workers and a professional establishment. Anyone putting off getting your car fixed due to your finances- check out the Guaranteed Auto shop, their financing is real💯❤️✔️

Br
Review №23

Con artists, do not fall for it, since you feel that as an owner you should comment so childishly... I will reiterate my experience, I was charged 1700 dollars and have since been to a certified mechanic who has not fixed the issue but has inspected my new parts from you. When I have called you to fix this Omar continues to immediately try to finance me and doesnt listen and then says we can hook it to the computer, and tells me the price. Im so sickened by what has happened you guys left a leak in my engine, and lied to me fully. So now I make payments for work that wasnt even done to my vehicle.

Bo
Review №24

Fire your grunt.

Eb
Review №25

I would like to give OMARa big shout out at Guranteed auto repair in Stockton Ca. He showed me mad love and was so helpful and understanding to unforeseen circumstances. I am forever grateful. Him and his team showed me respect, compassion and not only that they did an amazing job on my truck and fixed everything needed in order for me to pass smog. Thank you again OMAR for everything you’ve done for me. I’ll return if I need you again . Everyone go check them out. They do quality work and their customer service is phenomenal!!!!!!

Ga
Review №26

Honest and caring! Thank you!

Ry
Review №27

Omar and Jose. Excellent service. Had my clutch replaced here. Quick and friendly service and a job well done. A little pricey. But you pay for what you get. I will definitely bring my vehicles back here in the future.

M
Review №28

Went here to get my car smog ready. The people there were nice helpful and made this whole experience so much more comfortable. Not only that but they had the car done a day early. I will be going back there for future repairs. Thank you for making this experience palatable.

Da
Review №29

Good guys. They so good work at a reasonable price.

Az
Review №30

Chevy dealer honda dealer all this dealer just make money on people no more i love to take my vehicle to one place guarantee auto. Repair. Cheap not to regret good service with better experience. Always. No 1 and took care 0f my problem. Always save the money for my beer good. Job.

ri
Review №31

This place is very reliable when you need a last minute fix to your car. They do diagnosis on your car so they can find the issue faster. The price is very reasonable and oil changes are done quickly too. I recommend for people to give it a try at least once.

GR
Review №32

Great service, Great experience, Great customer service. Thank you guys.A special thanks to Omar for being so front and honest about everything.

Ci
Review №33

Great work, reasonable prices. Omar, will call you & let you know if anything changes.

an
Review №34

I came in here to get my brakes done on my car, i left very satisfied! Thank you Omar for answering all my questions and being very reassuring throughout my visit at guarantee auto repair ! I will definitely be back for all my auto repair needs thanks to the great service and the AMAZING customer service provided by Omar

Ma
Review №35

I was very happy with the customer service provided by Marcos and the fact that Carlos wanted to do a thorough inspection of my car even though I knew exactly what was wrong with it. The job was done in a timely manner and the service charge was reasonable given the type of vehicle that I have and the work that needed to be done. I will definitely be returning.

Ju
Review №36

Took my show car a1986 Pontiac trans am after sitting for 29 years they fine toned the motor an get it run perfect. An made it pass smog no problem👍👍👍👍👍 great people

Da
Review №37

This place is amazing, they go above and beyond when it comes to taking care of thier customers needs. I would highly recommend this place to anyone they will take good care of you and make sure that you feel like a guest while they fix your auto needs.

Ra
Review №38

Great service, great experience. Thanks to Omar for being so helpful! Definitely recommended!

An
Review №39

Horrible customer service

Jo
Review №40

This guys have excellent costumer service, and they did a awesome job on my car, I love the fact that they fix my car and was smog in the sam place,

Ma
Review №41

Guarantee Auto Repair speaks for its self... the technician and service writer are very efficient and professional....

Ha
Review №42

Hospitality was amazing! There was a downpour before dinner and I ran into the restaurant soaking wet. The staff got me some towels and Rocco Whalen went and got dry clothes for me. On top of the hospitality the food and drinks were delicious.

Ta
Review №43

I was driving through Glendale and was 6 hours away from home and 3 hours away from my destination. I was meeting with a potential buyer of the car, whom I found at repokar, com. My car then simply stopped.. I called 3 dealerships and 3 shops and it being a Friday all of them were booked and not a single person would even diagnose what was wrong with my vehicle even after hearing about my situation. I called them, they have diagnosed my car and fixed it very fast for a good price

sh
Review №44

I have never delt with any auto repair place that exceeds my expectation until I used guarantee auto repair in stockton on mariposa Omar is the best. He had my daughters car ready when he said and went above and beyond any customer service expectations. I will be going back if we need any repairs done..GREAT JOB !!!!

Mi
Review №45

Great customer service. Fast reliable service, I even got a shuttle to pick me up when my car was ready.

Ja
Review №46

Very quick service, Omar at the front desk was very kind and helpful! Inexpensive!

Mo
Review №47

There are snakes had car for three days and kept trying to charge more and more when i told them the issue then 3days later say it was what i said then try to say its another thing sad they cant be honest stay away from there if u dont want to get ripped off

Sh
Review №48

Couldnt help me with my problem however were extremely prompt in replying

BL
Review №49

My car went from running but some issues with the gaskets w some smoking to not smoking but shutting down multiple times on the Freeway. Then just not starting at all. And after paying $1300 my car is now inoperable...

Sh
Review №50

To expensive

Es
Review №51

This place is amazing!! And the Service Advisor Omar is really nice and helpful 😁

Jo
Review №52

Great service and customer service. Definitely going back

Er
Review №53

Pretty nice inventory for ypur automotive needs

Gu
Review №54

Honest friendly service at reasonable prices.

RI
Review №55

GREAT SERVICE!

Er
Review №56

Im pretty sure this place did something to my car so I would fix it here. RIP off. When I had my smog done, they failed to tell me I had to drive my car for 50 miles before I went in. So I had to do the test twice. UnProfessional

LU
Review №57

I can’t even began to tell you how reliable, friendly,and knowledgeable the crew at GARANTEE AUTO REPAIR is,I’ve been to several mechanics and been screwed over,my transmission went out on my Tahoe and when they gave me the price I said let’s do it,when they got done doing the repair they told me they made a mistake on the price,I was expecting them to say it was gonna cost more money,instead they told me it was LESS,they could have just kept the price as they originally told me and pocketed the res,but they where honest and charged me the right price,HIGHLEY RECOMEND THIS PLACE,and my Tahoe drives great now

Cy
Review №58

Great customer service and not a long wait. Thank you guys so much!!!! Very professional.

dr
Review №59

Took a car in for smog check. The car had aftermarket/ modified intake. It passed every time we took it elsewhere the past years. This place had no customers at the time I took it in but they took a long time just to get my car checked. I thought I would be there for 30 min or less but ended up being there for an hr! In the end, they didnt pass the car bc of inspection of modified. They actually never ran it, they just FAILED it immediately bc they saw that it was an aftermarket carbon legal intake and said it wasnt going to pass anyway. They CHARGED me for smog even though they NEVER ran any tests! Wasted so much of my time and money. Rip-off POS place.My brother even took his truck in for smog as well. They lied about changing an air filter and charged my brother. At home, we realized they never replaced it. It was still the same old filter. 🤯🤣👎

Li
Review №60

I got an oil change here today. Really nice customer service, fast service, free coffee, and a very nice overall experience. I would recommend. Their service is MUCH faster than Wal-Mart. Most of the time, I have to wait 2 hours at Wal-Mart, here it was 45 minutes. You save $1.59 doing an oil change on two cars verses doing two oil changes at Wal-Mart.

Ju
Review №61

Yea its cheap but the lady up front knows how to ripp off people wouldnt recomend this place to no one bad searvice...As in cheap i mean u guys r money hungry cause we agreed on a deal & the next day the lady come out with another the only one flip flopping stories is money hungry is you & i paid wat i didnt owe so it fit my budget witch i shouldnt pay but as i could see u need it more then i do funny how i took it somwhere else that very next day & it passed it jus comes to show money hungry people & as i read threw the reviews the name money hungry suit you guys...

RO
Review №62

Very clean place! Nice staff they did my motorcycle brake and light inspection for DMV. I was told it was only $75 over the phone but it is actually $75 for brake inspection and $75 for light inspection TOTAL $150 not sure who misunderstood who but i am happy with their service and will bring my next motorcycle next time i need a brake and light inspection

Je
Review №63

Get your car worked on there its great place that great place to go

Yo
Review №64

These guys really know how to take care of their customers.... Ill be going back when I need another oil change.

Me
Review №65

I take my car there to b repaired. The good thing about it if u dont have money they help u finance it with people they work with.

Ra
Review №66

He is a rip off be careful!!!

Na
Review №67

Good service and fixed my car within the time promised

Jo
Review №68

These crooks will come up with a thousand problems with your car. Charged me 1200. Went to another place and charged me 80 to get it smogged. Avoid here like the plague.

Ju
Review №69

Amazing service and great work!! Only repair shop I will be going to for now on!!

Da
Review №70

This place does great work that is garantieed

Pa
Review №71

Guarantee has the best mechanics and staff in townHave a problem gof to guarantee auto repair

Al
Review №72

Great place to have your vehicle fixed

Ga
Review №73

Excelant work....

Om
Review №74

Amazing service!

Mi
Review №75

Awesome

BL
Review №76

Fast, quick and great service!

Ca
Review №77

Great service and fast.

Fr
Review №78

Great service.

Om
Review №79

Great service!

Mo
Review №80

Quick👍

ca
Review №81

Mmm yes

Da
Review №82

Great Service people

C.
Review №83

Love it

Ma
Review №84

Fast great service

Ri
Review №85

Pretty good service

Ma
Review №86

🤘😎

ca
Review №87

Efficient eye

Ol
Review №88

Good service very kind good price thank you

Information
1 Photos
88 Comments
4.2 Rating
  • Address:1611 S Mariposa Rd, Stockton, CA 95205, United States
  • Site:https://guaranteeautorepair.com/
  • Phone:+1 209-466-7664
Categories
  • Auto machine shop
  • Auto air conditioning service
  • Auto repair shop
  • Brake shop
  • Car inspection station
  • Car repair and maintenance
  • Diesel engine repair service
  • Engine rebuilding service
  • RV repair shop
  • Smog inspection station
Working hours
  • Monday:8AM–5PM
  • Tuesday:Closed
  • Wednesday:8AM–5PM
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:8AM–5PM
  • Sunday:8AM–5PM
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
  • Wheelchair accessible restroom:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
  • Restroom:Yes
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