Party city is always my go to when it come to party needs or just random things. Its fairly cheap when it comes to having balloons blown up. I had a couple balloons that my friend bought on line and had blown up in the store they didnt have a wait time and they did a great job. Party supplies are great to either get in store or online and they come quick as well. If u need any thing Party related go to party city u wont be disappointed.

Purchased Halloween candy ($15 multipack) and 2 strobe lights ($11 each). 1 of the strobes stopped working after less than an hour today. We opened the candy as soon as we got home and the hard candy was melted all over the other candy. Their return policy was 24 hours. Garbage. Will never buy from here again.

Great store. Only bad thing hardly any staff. Always long waits or lines. If you need balloons blown up good luck. Best thing is to call and order way ahead of time.

I love party City because they always have cool, interesting stuff. The costume selection was minimal.

This store is a fraud. Made online purchase. They use ur card info to steal and make more purchases. Manager is terrible. Avoid this store and company. All frauds and not helpful. Asked for my money back, it’s been over a month and still no refund.

Great staff, almost out of Halloween stuff already. Better hurry

First off this store is short staffed, I walked in there for a few balloons and had to wait in a huge line because they had some manger guy barking orders but not helping them out. The audacity of this guy to tell the cashiers who are waiting on us to answer the phone when he literally was standing there, was just baffling to me. The girls running the front are real nice, overwhelmed, but doing their best. I asked the girl waiting on me with the guys name was, I think she said he was the store manager. I told her good luck with the craziness there. Last time I checked managers need to pull up their sleeves and work not make us customers suffer.

Great store for party supplies.

I love this place highly recommend

Very good service and the staff were great

Great place to get any party theme decor.

Great customer service!!! Really appreciated them offering curbside!

Asking for help is the reason I gave a 3 out 5.when someone gives an attitude behind telling me what isle

The employees are very nice and so helpful, but a lot of the shelves are empty

If you have a party then they will have what you need.

Becca and helper did great. Very fast, creative and friendly despite how busy they were. Awesome service, thank you once again!!

This store is a pure joke. Bought frozen themed balloons, was told I could come back and they would fill for free with receipt. Ya my mistake never again brought them back after I paid 30 dollars for 6 Mylar and 6 latex i then had to pay an additional they called packaging fee 1.19 per balloon. So my receipt or whether they were bought there apparently did not matter. I would’ve took my balloons elsewhere to be filled but hands our tired and I’m out of time. Customer service horrible as well ! Will not be back.

Great service!

Austin and another young man with sandy brown hair, were extremely nice and helpful! I do feel bad about the way they were treated by certain uptight customers as we were looking at the costume wall. Great service and nice young men!

The cashier was horrible, rude and dismissive.The manager was delightful however with his staff I will never go there again and dont recommend.December 8 2020 645-700pm.

Great selection

Good experience, everyone was helpful.

Got a couple of dozen helium balloons and they were filled Todd and rope within 15 minutes. Cant complain about the service as it was quick

Clean store, friendly and helpful staff. Was shopping for halloween stuff and amazingly they still had a decent selection.

Curbside pick up was GREAT!

Always have what I need for any events

They always have what I need

Have placed two online orders for balloons recently during curbside-only, and had very fast and efficient experiences. Email notifications seem a little wonky (was informed at 9 a.m. that part of my order was picked up) but the order was correct on pickup. Team is very kind. This is my go-to PC!

Order was as expected and ready when I arrived. Service was good.

Nice selection, but to me it seemed a little too crowded with costumes & candy. Guess a one stop shop is convenient for some, but didnt see any deals for candy that would give customers reason to buy it at a small shop rather than going to food stores. People who worked there were very helpful.

Had everything that I needed for partyFriendly, helpful staffSuch a variety of matching supplies

No help and they dont do banners no more 😥😥

Great place for Party Supplies

Easy to get help for costumes. Lots of party stuff.

Looked run down and felt uneasy when I went in there

A good variety of costumes at reasonable prices.

They have such limited stock on popular party items. My son was not able to choose any of the three themes he was interested in due to the store limited stock. The service was good is the only reason I give it 3 stars.

Huge selection

Great prices and quality party supplies. Service is nice but always seems unorganized

Everything you need for any party occasion!

Was in the store for 20 minutes longer than needed to be today. Hot as heck in there, can hardly breathe in my mask while lady in front of me has clerk blow up samples of every color balloon. Manager finally came up front to help when the 10 other people in line have been waiting for at least 15 mintues with earpiece hanging out and has the audacity to scold the clerk in front of everyone for not calling for help. Put your damn earpiece in and pay attention!

Wouldnt call it a discount party store It was pure chaos in that place, but they have a bunch of cool stuff, things you didnt know you needed until you saw it.

Good selection of Christmas plates and accessories

I should have gone here first. They had everything we needed for Christmas and New Years. Their prices were also fair. I will go there first next time.

Items were a little pricey and not as much of a selection as the Chesterfield location. Ironically the items I bought were all available at Dollar Tree for 50 percent less. I was purchasing for a party of 15- Circus theme.There was one male Associate working whom was so nice and helpful. He always smiled and gave salutations to everyone I observed. He actually approached to see if assistance needed. The other Associates standoffish never smiled or acknowledge anyone in store.I was surprised that the majority of the holiday items were still regular price as other stores are running 90 percent off for holiday and New Years. There was one small table in front of store with candy 50 percent off.

Tons of great party ideas

They enjoy hanging up on customers. Ill never shop there again, its a terrible store. Im sure corporate would like to know that theyre losing customers because of the constant hang-ups.

They have about a billion costumes, if I had to guess. People are very helpful, and prices are reasonable. Best place to find anything for a party. Usually only visit around Halloween but seem to have a ton of stuff for other holidays

If youre looking for cheap junk for parties Party City has got your back. I was a little sad at their lack of Mardi Gras stuff but it wasnt surprising given how far Michigan is from New Orleans. Sometimes you can find Halloween decorations here that, despite being cheaply made, are quite effective. Ill be hitting them up soon for St. Pattys Day.

Went there to get Halloween costumes. They had varieties and were affordable. They do have great party stuffs.

Great store, great service, fast and friendly!

Cashier was very nice, especially considering how busy it was we the time. Very efficient. Had to look around a bit to find what I had come in for, but it wasnt a big deal as they have a lot of fun things to see!

Fully stocked. Friendly caring staff. Even gave child free balloon for birthday! Big deal to 4 year old. Highly recommend

I placed an order for my daughters first birthday party. Not a huge order but some balloons and decorations. I receive a confirmation email with a total of $34.21. Stated in that email is Bring a method of payment. We havent charged you yet!*. I receive another email 1 hr 39m later that shows a total of $33.28. One minute later I receive an email telling me my order is ready, again the total showing is $33.28. This time I check my bank account to see how much I was really charged. I find that I was charged twice-- once for $34.21 and the other for $17.98? I was baffled, especially considering the email said to bring a method of payment, I received 3 emails with different totals and now Im being charged $52.19. I contact the store and speak to a woman by the name of Brenda who is trying to be helpful but also talking to me like I dont understand how finances work. After I explain everything to her several times she offered to get my order sheet, in which at that time she hung up on me. I called back and after going over everything with her again for 9 minutes and going back and forth about the several prices that didnt match she hung up on me again. I ended up coming in Saturday morning 11/10 to pick up my order. I spoke with Brenda and instantly she put the blame on me as if i was hanging up and calling back. I told her that every time she tried to place me on hold she hung up and i didn’t have time to continuously call back. However, she was not helpful and she blamed the problem on a “new system”. She said if there was a problem then I’d have to call corporate because there is nothing they can do in the store. Then I asked for a copy of my receipt to show exactly what I was being charged for and another representative said “it’s already crumbled up and in the trash”. I was amazed at the lack of customer service. I ended up having to be stern with the rep just to get her to give me my receipt and I even accepted it out of the garbage. I get home and start to set up my daughters Minnie Mouse themed party to find out I was missing the banner (710514 1st Birthday Minnie Mouse Banner). Do you think I was told that it wasn’t in there? No. My final amount I was charged was $33.28, which came in two payments ($17.98 & $15.30) and it took me 5 days to find out how much I was actually being charged all while Party City managed to secure $52.19 in my personal bank account. This was just such a terrible experience and I will order everything from Amazon from now on. I was willing to pay a higher premium for convenience but the customer service is just terrible.

Awesome place if you are planning a party. Not about food but good supplies for a nice presentation. Kids love this place.

Great place for everything Halloween! They have tons of costumes even a section for pets. Lots of outdoor and indoor decorations and everything you need to throw a great party!

The ladies love to party here. They get your order fast love this place thanks ladies Mr. Dudley

Have anything and everything you could possibly want or need. If you cant get it in the store you can more then likely order it online.. I shop online for store availability an go there. Love this place..

Friendly helpful staff. This was the fastest transaction I ever had at a party City despite the fact that they were busy. Will definitely travel to this location over others in the future. Thank you.

This is the slowest place ever. All of the workers were on their phones. The girl doing balloons didnt know how to tie the balloons, they had 5 people up front and 1 person doing balloons with 2 people waiting for balloons. The manager just barked orders and was no assistance to anyone. I will not be returning

Gets a little crowded at times, but staff keeps the line moving fast...I dont visit here often but staff always seem to remember me from my last visit and always gives me complete customer satisfaction each and everytime. Great service and large array/assortment of specialty items-always a surprise on what you can find here!

Anna at the registers was sooo incredibly nice and helpful!!! I changed my balloon selection 3x and she was so kind, patient, and understanding!! She even showed me the selection for Eid & Ramadan!! I have never seen that before and it’s super exciting :) You don’t get customer service as amazing as that anymore! I absolutely love party planning and because of the pleasant experience here I will definitely return!

Bad customer service. Never care for a customer. Long waiting. Bad administration. I don’t want to give ever one star. Poor service. Rochester party city is the best.

Great place to find anything in a theme for any party, priced Right!

Staff is terrible, unfriendly, and not accommodating. Did not acknowledge me after standing in line and waiting for my order that I had placed online. I was standing two feet in front of them with no one else in line, so they clearly saw me. When I finally approached staff and asked where to pick my order up, they looked annoyed and walked away. I wasnt even sure if I was being helped because there was no communication. When I received my order, I politely said, Thanks, have a good day. No response.

Pretty dirty in there. Im not sure that Id buy anything that was edible from there.

The lady that helped me today was so funny and extremely helpful!!

Always unorganized and never have the party supplies Im looking for. So sad for this to be a party store but I guess thats why so many have closed already.

I bought some balloons and party supplies. The helium lasted, and the party favors kept the kids busy. And they have been a reliable location for us in several last minute trips! No complaints.

Amazing stock of anything you need for a party of any kind. Awesome.

They always have exactly what i need for party plans!

Place is always busy. So if your getting balloons do it a head of time. Nice staff, very helpful

Love the selection of items for parties. Plus give them your email and you will get coupons!

Everything you need for a party. Nice place

Dont buy anything here unless you know FOR SURE its what you want. I dont usually write reviews, but I am so annoyed I just have to warn people (I know, thats how these things usually go). As a typical party store, theyre fine. Typical party supplies, typically way over-priced. If youre not looking for something highly specialized, I suggest the dollar store.Anyway, I decided to try to get a jump on Halloween this year because I usually wait until the last minute and find myself scrambling. My forethought brought me no rewards, however. The plan was that our family (all adults - siblings and spouses of siblings) would attend a Halloween party as a group of gangsters from the roaring 20s. We started out costume search in September, right when the Halloween items started to be available in stores. We found that Party city offered the same Roaring 20s costumes as the pop-up Halloween stores - some items were more expensive, some less, but it averaged out the the same price. We decide to start with gangster hats and boas, Both items costing $10/pop. For a group of 8 the cost came to just over $80.BEFORE buying we inquired into the return policies of all of the stores under consideration. We were buying for our family, knowing we would see them over the weekend to show and test what was purchased. Party City claimed that if the items did not work for us and/or did not fit that we could return them on 3 conditions:1. we had the original receipt2. if there was packaging it was unopened3. it was before Oct 24We purchased on Thursday (by the way we had to look at many many hats to find 4 undamaged items with tags on them), and saw our family on Saturday. The hats didnt fit 3 of the 4 men in the family...not even enough to squish them on. The boas shed non-stop as well, and we all concluded that we should perhaps rethink our theme...I didnt think the boas would have any feathers left by Halloween!On Sunday, I attempted to return the items to Party City. I had the original reciept, the card I made the purchase with, there was no packaging to have been opened, and it was wall over a month before the Oct 24 deadline. The boas were accepted. The hats were rejected. The manager said to me how can we know you didnt wear the hats and then try to return them?Well, I didnt know how to reply to this (civilly), so I took my crappy hats and walked out. First of all, the hats were being returned in better condition that most of the other hats on their rack. Secondly, I was TOLD I would be able to return them and the supposedly reasonable return policy was the reason I chose party city over the competitors. Finally, most stores return policy is based on the premise of good faith. Clearly, Party City doesnt believe in good faith, thus it shall no longer be received from me.

Great for party planning. Lots of theme ideas for kids and adults. It would be hard not to find what you are looking for for decorations. Big variety of serving pieces and dinnerware choices in clear and many colors

Huge inventory arrange to make it easy to find items you wantReasonable pricing

Went to get some balloons and the clerks walked away to play with a dog and ignored me. Left without balloons. Not begging to be served. Other stores

The store always has what I need and the staff is very friendly!

Good location, good prices and great variety.

Great selection on everything good prices too!

Prices are a little high and they need to get their Mardi gras stuff out with Valentines supplies

I Love Party City..!! BUT..!! EVERYTIME I CALL THIS PLACE, SOMEONE ANSWERS THE PHONE AND HANG IT UP..!! IVE CALLED 6 TIMES..!! 🤬🤬🤬🤬🤬🤬

Has everything you need for any themed party! Quick service and prices are low!

Curbside pickup didnt work. Disconnected twice calling to say I was there so I ended up going in anyway. Gave me the wrong product and had to go back in for an exchange, which didnt go smoothly either.

They were so helpful with my sisters memorial

Always finding new things!

Employees go out of your way to help you with plenty of humor

Store people were nice but the customers .... Rude!

Terrible customer service with returns. The store employees especially the managers are very rude and do not try and assist the customer. If i could give this store a no star I would in a heartbeat.

Nice store. Could use more staff.

Warning: Do NOT try to use this locations kiosk to place an order!! I spent over an hour trying to place an order through the in-store kiosk so I could get free shipping. I was first told by one girl that the kiosk is down but if I connect to their Wi-Fi, the shipping would be free. I tried this several times and it did not work so she told me to stand in line and wait to talk to the manager. Then, the manager told me the kiosk IS working and to use it in order to get the free shipping. He and I both tried to get the order to process and there was literally no response from the site due to the extremely SLOW connection. I wasted a bunch of time trying and was then told by the manager, Its not working and there is nothing he can do about the shipping. I should have just stayed home and placed the order and saved myself the inconvenience and frustration. Not accommodating at all. Never going to this location again!

Often stop for party or holiday decorations. Very large choice of products.

Great selection and friendly staff

Wanted to buy balloons, stood in a long line to find out that they are out of helium till next week. Sure dont do me good for a kids bd party

Always have what I need.

Sucked

Pretty much anything and everything you need for a party. The store is a little hard to navigate because there is so many options.

All your party products at great prices too!

Wow! Buying stuff from here is too much fun. Ill have to be back.