I truly cannot say enough good things about this place. The salespeople are super nice. And with the credit I have, I wasnt sure if I could get financed. But Ali Shama 🙏🙏🙏 THANK YOU! He jumped through all the hoops he had to to get us in this car. I was able to drive off the lot with a new 2020 Mitsubishi Mirage G4 with 30 miles on it today! Im so psyched! This is my first new car and I am so glad the process wasnt crazy difficult! Thanks to Adam for helping me sort through all the paperwork. I will be a returning customer! And I will be recommending them to any friends looking for a new car.

Awful spot to buy a used car or even get service. Only 1 tech is factory trained, they mark rusty old trucks up way too high and rip people off every chance they get. Find another dealer and save yourself the hassle.

My husband and I just bought a new Traverse from here and are so pleased! Chris Jones is amazing and VERY knowledgeable. We started looking back in May and from May to June the price increased and Chris literally did everything he could to get us back where we needed to be. He was so much fun to work with and aside from all the work he had to do, we never felt as if we were a bother! My husband and I truly appreciate everything Chris did for us.We also had the pleasure of meeting Ali and Mark and both of them had such great attitudes and we were always greeted with a smile! When I went to pick up my car, Ali met me at the door with the key, a full tank of gas, and said “take it for a spin!” If your reading my review, I suggest taking a visit!

Lisa Fink was one of the best Salesperson I have encountered! She is very knowledgeable about all the vehicles on the lot and can explain what everything is in great detail. Lisa made my experience easy, I was literally there maybe a hour in half and she made all numbers fit into the budget I had in mind. Thank you Lisa!

Mike and Adam were the best. My bmw and I were very happy with the service we received. Thank you two again, you made a painful process extremely easy and a wonderful experience overall!!!

I cannot thank Ali enough for helping me find the right vehicle. I came in with an idea of what I wanted and he did a great job helping me determine exactly what I was looking for. You can really tell he wants to help his customers find the right vehicle and is very knowledgeable. I would highly recommend asking for Ali to help you find your next vehicle!

Will never go back there, not very professional, service department is nothing like JOE BOWMAN, If you want a Chevy or GM product go anywhere else

I love this dealership, Nate was absolutely wonderful! What I love about this dealership the most, is the fact that you can trust them. It’s so hard to establish trust when you’re dealing with vehicles, anybody can tell you anything they want you to hear. Not this dealership, especially Nate he will not put you in anything he doesn’t feel comfortable being in himself!

Worked there for nearly ten years. Had our ups and downs but good business.

Just want to say what a great experience I had with Michael Bost, awesome guy to work with and a great truck!!! Once this chevy hits 360,000 like my last one did, I will be back for another. Thank you to all the great team members that helped me and my family on the way to our new truck!!!

This is the worst dealership I’ve ever visited. Came in with a 2016 Mustang GT with 44,500 miles. I asked for an appraisal. Never did get one. The salesman wasted all my time there looking for trucks I was interested in. He could barely locate them ? I worked all day didn’t have time for this BS.

My sales person Ali was amazing! He helped me through the entire process of purchasing my car. Very knowledgeable and a fun guy to work with!

I bought A 2010 Chevy Cobalt and I couldn’t be happier! They did such a wonderful job cleaning it up, making it smell nice, making it look good and they worked with me! They sat down and took their time and worked with me to make it happen! I love these people great experience highly recommend!

Went in to Charlie Obaugh about a month ago looking to test drive a specific model vehicle that my wife was interested in purchasing. We met Ali Shama and he was very friendly and gave us the keys to a vehicle they had in and let us drive it and my wife fell in love with it. He then asked specifically what we were looking for and we explained it to him. He talked to Chris Jones, who is the fleet manager, and he built us what we specifically wanted and discussed pricing. We came to an agreement and he sent in the order and today we walked away with our vehicle! During this past month Ali kept us up to date on where our vehicle was in the building process and Chris made sure to be upfront and honest with us about the whole process. Unfortunately the GM rebates changed in June compared to what they were in May and our price came up some on what they could offer but was still under $1000 to what we had agreed upon. Chris did everything he could to get our purchase price down and he even beat DCCUs financing and it saved us over $1000 with the loan, so he was able to make up for the price difference on our vehicle and then some. He even made sure that they filled up our gas tank before we arrived today. I cannot commend both Ali and Chris enough and believe that when someone goes above and beyond they should be acknowledged for their customer service and making my wife and I feel like family. Thank you both and you have gotten two lifetime customers. -Austin and McKenna

Drove all the way from Virginia Beach to get a great deal with great service on a great truck. Every person we met was friendly and knowledgeable. Drove back a second time to get the stereo updated and they washed the car for me! Will definitely buy my next car from them!

Ali Shama is a great salesman I needed upgrade for new edition to the family. He helped me get upgraded to an 2020 equinox with plenty of room.

Great service! Cliff in Service is outstanding.

Very nice to deal with and the whole place was spotless. Very satisfied with the whole buying experience.

We stopped in and test drove a truck, the quality vs the asking price was a little off. The staff was pleasant and helpful. In the future, I would visit this dealership again.

Did excellent work fixing our vehicle after it was hit. Looks practically new!!!!!

Barry(Bear) just made my day I came in having my mind set on a vehicle an he was happy to help took it for a spin showed me all the awesome things the vehicle could do then ran into a few bumps with getting approved but Bear never gave up an was determined to make it happen an he sure did. Im now going home in my new vehicle an could not be happier. He is truly such a good guy an I highly recommend asking for him and Tif your looking to buy.

Very nice place great staff friendly nice nice layout good people good people very very very informed intuitive and cooperative theyre very very knowledgeable a great place a great place to buy I have a bought a vehicle last June from them but of explorer that I really love got the top notch staff really good good Im hoping to get another vehicle from him would love to get a minivan from him good good people I tell you what theyre very friendly very hospitable

We are over joyed with the kind hearted personnel at Charlie OBaugh dealership. My husband and myself truly appreciate Ali Shama and Josh Shifftlet! These two gentleman and their surrounding work staff, made us proud owners of a 2021 Kia Sportage. Wven with not so wonderful credit. We are so happy with our purchase and can’t thank you all enough. We will be referring as many people to this company as possible. They are just all around wonderful. Always going above and beyond to make customers comfortable and happy. Thank you all so much from Pocahontas County (Dunmore) WV

The gentleman that helped us out Nate Claytor was great, easy to work with, helpful explaing, ooen and honest made for a smooth nonstressful situation and transaction

Yesterday, 29 April 2021, I took my truck in for a scheduled appointment to have an Oil Change, a Tire Rotation, and a State Safety Inspection. I will start with the good news. When I scheduled the appointment, I thought I still had one free oil change remaining from when I purchased the truck from them. The service rep let me know that the time had run out at the end of March. He let me know that due to COVID, people had been less likely to go out, and that hed would grant me courtesy extension. That was the good news. When I showed up for my 0830 appointment at 0800, I checked in with my service rep. We went over what was to be done, and I informed him that I did not want to have my vehicle washed. I let him know that I just had it waxed the day before and I did not want to get water spots on it. He let me know that he understood and would annotate it. Approximately 2 hours later the service representative came into me and let me know that my vehicle did not pass inspection due to torn wiper blades and wanted to know if I wanted to have them replaced. I asked him how much it would be and he said approximately $50. I asked him if he could bring my vehicle out so I could go to Walmart pick up a set of wiper blades and replace them and come back and get the inspection sticker installed. He said that would be not be a problem. When my vehicle pulled up, it was soaking wet and the door too the gas fill was missing. I asked the rep if that was my truck. He said yes. I asked him one, why is it wet? And two, where is the door to my gas fill area? Apparently they had driven my truck through the car wash and the brushes of the car wash had removed the door to my gas fill area. He proceeded to walk down to the car wash area where he found the missing part laying on the floor. He was able to reattach the component, but it did have scratches on it. He apologized for the car being washed and the door issue, and offered to have the entire vehicle detail. I let him know that I did not want anybody there touching my truck. I went to Walmart and picked up two high quality wiper blade refills for a total of $20 and replace my wiper blades. I then drove back to the dealership in order to get the state inspection sticker installed on my vehicle. The service rep drove my vehicle back to the vehicle tech area, and I ended up waiting approximately another 30+ minutes for the vehicle to be ready. I departed the service area at 1200.Additionally, the first time I had the oil changed I had requested that they do not wash my vehicle. When they pulled my vehicle in to give it back to me it was soaking wet. I asked them if they could get me a towel or a chamois so that I could drive the vehicle before taking it out and allowing the water spots to dry in the paint. They found me a towel and I stayed in the exit bay and dried my truck.

Great dealership with some great salesmen and service department. Brent was fantastic to deal with and looking forward to working with him in the future. Adam is a pleasure to work with and makes the finance and contract process easy.

This was the first time visiting their service department and was overall impressed. While the wait was a little long, but they were busy so it was understandable. Megan Losh was my advisor and she explained everything perfectly and let me know what else was needed to be done besides the oil change. Overall, definitely excellent service and will use them again!

We lost a water pump and had transfer case issues while hauling our Airstream from Maine to FL with our 3500 Duramax. Not only did we get excellent service but they also gave us a place to park the Airstream and plug in for two nights. They also gave us a loaner car. Everyone was so nice, from the service dept to the RV dept, and they could not have been more acommodating to our needs. Wish we lived closer so we could use them whenever needed.

While traveling through area in 2500HD duramax with 37’ fifth wheel travel trailer the check engine light came on. The code was def tank heater problem. It was supposed to come a hard freeze so this was an immediate problem. This was the closest Chevy dealer. Mr David in service dept was great. They replaced bad components and got me back on the road. Very happy customer. Larry Smith

My husband and I purchased a special order Camaro for our daughter from Barry “Bear” Bland. From initial contact to delivery everything was perfect. With the car being a special order Bear was in contact with us at all stages of the order process. Before ordering the car, we contacted several dealerships within a 2-3 hour range and no one could beat the deal we received from Obaugh. We will definitely purchase another vehicle from Bear and Obaugh.

Excellent customer service in shop and parts departments! Fabulous knowledgeable and friendly sales staff! My 19 Equinox is amazing!

Very helpful with filling the tires with air.

Have heard nothing but good about this place and their work but as soon as my friend and I walked in the receptionist didnt even greet us as she just stared blankly and proceeded to barely give any help. On top of that she was seemingly judgemental and pretty rude, first impressions make all the difference and seeing as how we didnt feel welcome my friend is going to take her business elsewhere.

Lisa Fink, was more than amazing, she helped my wife and I get into cars we absolutely love and knew what we could afford. Her knowledge on cars is great! I could not have ask for better service from her or the sales manager. They took their time finding us the best deal with the best loan. It was a quick process that made an amazing memory. I will never go anywhere else to buy my cars!! Great team and great service!

Customer service was amazing. When I was referred to Charlie Obaugh I was told that they will take care of you and work within your price range. I worked with Nathaniel Claytor and dont believe I could have gotten a better deal or better service at any other dealership. I will absolutely be referring anyone looking for a new vehicle.

In and out during a ice snow storm truck washed all weather grime gone nice little added touch you can now text service advisor on progress of work being done . Excellent experience .

We were very happy with our purchase and trade in experience. We can highly recommend Barry Bland our Sales Rep, and Adam, who handled the the financial piece of our purchase. They were attentive to our requests and needs. The whole process went smoothly!

False advertisement and poor customer service, unlike commercials state they will not buy any car and certainly will not do Kelly bluebook value. The people who work there look annoyed by their job and have a poor attitude towards customers. Also no covid precautions are being taken no one wears a mask.

Took our 2018 Tahoe in for some extensive body work and a repaint. Work was bad quality and lighting didnt work when we picked it up. Certainly not the quality of work we were expecting.Shop has still not followed up to fix the issues as the manager promised. We would not recommend this dealer for work.

Cliff Clements and his team are always awesome!

The Charlie Obaugh Dealership is the most amazing place I have ever purchased a car! From the time I walked in to look at cars to the day I purchased my car, the experience was awesome. Bear was such a great salesman to work with. He did not pressure me at all throughout the process, he was EXTREMELY knowledgeable about the car, and was a very friendly person. Bear helped me find the most perfect car and made sure i was comfortable with it and with the price. Also, the entire staff at the dealership was friendly and willing to help. I did not encounter a single person that wasn’t willing go out of their way to make sure I was happy with my purchase. I will be back to Charlie Obaugh for all future service visits on my car and any future car purchases. They truly are amazing and I hope everyone goes and visits them to get their perfect car!

Had my 2016 GMC 3500HD serviced there. When I arrived the service department seemed inconvenienced when I arrived. Boarder line rude when I asked if they could look at a couple of things. I asked if I could have my truck balanced and aligned and they replied with you need to take it to a truck store. I thought i did being the dealership has a big GMC truck sign on the road. Got my truck back only to find they did not fill the DEF fluid! Got the service light about 15 miles into my drive. Pulled over added DEF and now the light wont go off. Called the dealer and asked for help only to find service closes at noon on Saturdays with no person to assist me. When I spoke to the manager he was extremely rude. When I stated i would review my service he got even more rude and started saying I was threatening him which I was not! Recourse is not a threat. His reaction to a customer receiving poor quality work was very poor and not in line with good customer service. I was told my fluids were topped off but I guess DEF was not included. Even if they charged extra for DEF I would have paid. Last, they didn’t even vacuum my car and the service was over $250.I will say the gentleman providing the shuttle was great as well as the guy that took my money,but then again he was taking my money.

I guess they thought I towed my truck in for a trade in no more than they offered for it. Dont have to deal thereHurt my feelings on my junk truck

Such an easy, wonderful experience at Charlie Obaugh Kia !! No pressure, simplified processes! Melissa Cline worked to get the deal where I wanted it to be and even cleaned my trade-in out and boxed it up for me while I was working!! What a JOY to not have to go through that part!!

Wow, what a great organization. I approached Pat here and requested information on a used truck. He was fantastic to work with and went well out of his way to ensure that I found one that i loved. I cannot say enough good comments about Pat and this dealership. I highly recommend them for your car buying needs. Thank you all !!!

Bad business - False advertising is their specialty. I have made multiple request for SOME type of financing that they repeatedly advertise on the local radio stations all day every day, and all they can get me is a run around, and back and forth. Eric states, If you have $500 down and make at least $2,000 a month... YOU RIDE!.... Not the case. They have yet to put me in a car. I am in the process of trying to rebuild my credit, and the attempts to get financing through them has caused me numerous hard inquiries on my credit [which yes, is a given, I understand that.. willing to make that sacrifice to be able to obtain financing for a vehicle] which is causing a great set back, suffering my credit even further, without any gain. I would have never thought to go out of my way to try to finance through Obaugh had it not been for the advertisements that states guaranteed financing.Theyre obviously not a dealer for anyone out there who is in the position that I am in, regardless of what they advertise. So please keep that in mind before stopping in.

Great and easy to work with. I was able to completely negotiate the transaction remotely 2 hours away, upon arrival was taken to inspect the car, signed paperwork in 15 minutes and was on my way. Would highly recommend.

Ali Shama helped me tremendously! I was in a tough spot and he did everything he could to help me.

We are repeat customers for Charlie Obaugh Group. Over the last 14 years we have purchased 5 vehicles from them. They are friendly and very easy to work with. This last weekend we worked with salesman Barry Bland, he went out of his way to ensure we were taken care of. We walked in test drove two used vehicles ( the service is the same for new or used, we purchased both new and used) he was very Barry was very nice, not pushy. After the test drive he walked away and gave my husband and I time to talk over what we were going to do, Start to finish it took 3 hours. Barry listened to what we asked for and made it happen. This group is always great to work with!

I scheduled an oil change on Sunday for today at 2pm and asked my mom to bring the car in for me since I would be at work. She got there early but they took someone before her who had just scheduled an appointment that morning. She has now been waiting for over 2 and half hours when I have never waited more than an hour for my oil change. They were being rude and ignoring her when she tried to figure out what was wrong and never picked up the phone except for once when I had called. They also said the oil cap was bad but I had just gotten the car in April and it was brand new. I would’ve never bought a car from this place if I knew it was going to be so terrible and they were going to be so rude. I’m not bringing it back here unless I ABSOLUTELY have to.

Bought a 2019 Chevrolet Blazer all black edition! RS model...

Service on my car was great. Accommodations were great in parts I provided.

Took my vehicle here after an accident I had. They sent it back to me with a bent frame after my insurance paid thousands of dollars for the repair. Took it back to have new frame replaced and they had my Tahoe for 5-6 months. Had many issues since for which they corrected. Recently had a popping noise in front end and 4 wheel drive issue. Took it back AGAIN and was told it was the bushings. They ordered parts and I dropped it back off. Waited 8 days to give them a call after dropping my vehicle off for the repair and was informed they had sent another claim to insurance to fix the control arms and ball joints in front end. Insurance denied because it should’ve been fixed with the 18k they’d already paid. They then informed me it was due to normal wear and tear. It’s only got 40k miles and wanted to charge me $1,300 to fix. Took it to another company and had to pay $800 and they confirmed control arms were bent from my accident. AND yes Eric Obaugh was aware of the issues we were having. Eric if you check your voicemail there was a message left for you before we picked the vehicle up on Thursday. When Gary came in there he asked Heather if everyone was aware of the situation including yourself and Clif. She said yes everyone is aware and that was the final decision. If you seriously want to make it right you could pay for the $800 repair that your technicians originally overlooked. And I’m still having issues with the 4 wheel drive that I was told had no issues when I picked it up on Thursday. Those ARE the facts!

Nate Clayton was very helpful, very friendly, and he didn’t try to push us into getting a vehicle we didn’t want

We really enjoyed working with Barry to purchase our 2020 and 2016 trucks. He is one of the best salesmen we have ever worked with. Barry is a no pressure salesman and assisted us with all aspects of the trade and sale. Barry even called with status updates on our new truck and its delivery. We look forward to working with Barry again.

Wound give 0 stars but not an option. I am an out-of-state buyer with a lead on a car I had been looking for. Was in conversation to buy the vehicle and somehow out of nowhere a buyer just appears and purchases the for underneath me, wasting my time. It is not ok to mislead a customer/buyer. I would no recommend the dealership to anyone.

If I could give more than five star ! Believe me I would. Barry and all the staff were incredible and really patience with us, Down-to-earth guy. He made it easy for us regarding purchasing the vehicle and I’m loving the vehicle. If you guys thinking to buy one ! JUST TALK TO BARRY

Can’t say enough about this dealership in Staunton VA!! Everyone is so personable. Barry Bland has been great to work with. Not only did he find my husband the vehicle he wanted but he also found mine. If your looking for a new or used vehicle Barry is your guy!!

We had bought a van from them online. It was the exact description. We got it in a couple days and only charged 200 dollars to ship to wellsboro PA We put over 4,000 miles on it already and still runs strong.

Barry is an awesome guy!! He did everything possible to make sure that my husband and I got the right vehicle for our family. We absolutely love our new car! Thank you so much Charlie Obaugh Chevrolet and a very Big Thank You to Barry Bland!!

Visiting Charlie Obaugh dealership was a very rewarding and relaxing time during the whole process. Everyone that I came into contact with were very professional. All questions and concerns were addressed and explained so that I understood all matters. Scott Robertson was great to work with from the beginning and end of the sale. He was extremely professional, courteous and helpful during my visit. One of the most enjoyable experience I have every had when purchasing a vehicle, This dealership ROCKS!!! Sorry you do not have a 10 star rating to give you.Thank you..

My experience with this dealership was absolutely fantastic from beginning to end. I have never had a more pleasant experience at any other dealership. Manager Pete and salesman Pat were incredible!! We live about an hour and a half from Staunton and everything was done over the phone with complete trust and ease. Gary was also such a joy to meet and Mark with finance was very professional. I cant say enough about this team at Charlie OBaugh Chevrolet, Buick, GMC!! And to top off my wonderful experience I am absolutely loving my new Suburban... we will definitely recommend you to our friends and family and we will be back!! Thanks guys!!Tam

I had a great experience buying a new Chevy Equinox with the help of Barry! The process was super quick and easy and I was able to get the car I have been wanting for several years! Highly recommend

Tyler is very helpful. I am a new car buyer. I have been through so much dealership and I had to scrap my car to get a deal soon with a drivable car. I hope Tyler helps me because I have good intentions with my job and what I can do for Charlie obaugh with the attention I need. Be nice to get a car today happy and to put forward with my license and my life. Thank you Tyler for paying attention hopefully caring to drive off a car today.

Christian Letelier was a pleasure from start to finish. My vehicle had to have a minor repair before delivery. The service department had the part overnighted and installed the next business day. They loaned me a sweet vehicle in the interim and Christian delivered our new (to us) Acadia Denali (woot!) to my work sparkling! We had looked and walked away from another dealership prior to this purchase, simply because the customer service was lacking. Charlie Obaugh couldnt have served us better!!!! Thank you!

Excellent, prompt service and quick turn around!! Thanks to Ben Smith and the nice service tech!!

Super positive experience with Nate Claytor! He made buying a vehicle a smooth process. We started the process through text and was able to accomplish most things over the phone. Thanks for working with me!

Updated; I do understand when there are issues with errors, training new people, etc. I was more upset that problems were not communicated to me. It was very frustrating.After apologies and retribution for the lengthy wait, Im updating my review mainly because of the apologies but more so because of the repeated apologies.Had an appointment for an oil change almost 3 hours ago! They took a walkin before my appointment and he even showed up after me.

Yall, I cannot say enough good things about Charlie Obaugh! My sales Person Tim Thacker was the best! I have never dealt with a sales person that went above and beyond the way he did! I highly recommend going to Charlie Obaugh and talking to Tim Thacker if you are in the market for a new vehicle! You will NOT be disappointed!

Nate Clayton made my buying experience easy and pleasant will return when time comes .

I had the best experince buying my first new SUV from Charlie Obaugh. Barry Bland was my sales rep, he was very helpful from the minute I stepped on the lot. I am very picky about what I wanted, Barry was VERY patient with all my questions and requests...without me feeling pressured at all. The whole team from management to financing was very helpful in getting me into my new Sorento. I highly recommend Charlie Obaugh and Barry when youre looking for your next vehicle. AA+

Salesman was very nice

Go see Nate Claytor. He made mine & my parents shopping experience the most rewarding, pleasant, and stress-free car buying experience weve had to date. Thank you Nate. We will be back!

Great place to get a car, very friendly and excellent to work with. Tim Thacker was a great salesperson, very easy to work with and went above and beyond!! If youre looking for a great deal go see Tim!!! Lovin my new Equinox!!

My experience with Charlie Obaugh was very good. Barry Bland was the salesman that I dealt with. He was very nice and not pushy like a lot of salesmen. I was very happy with the deal he gave me on my new Blazer.

I was lookin to buy a new car due to buying one in January from Armstrongs in Harrisonburg. I called here and spoke with the manager Josh Colvin I told him over the phone that my new car had to be hauled in they said come on in with it. When I arrived Josh sent me to Bear Awesome guy respectable and his compassion for people was amazing. I got approved from all their hard work. The finance department has a wonderful guy as well Mark Puit he answered a hundred questions for me and never rushed me or made me feel like I was being pressured into anything. Absolutely Great place I recommend everyone come here.

What a awesome experience Going to a dealer ship Service department Have been to quite a lot of over the years of owning A small horse transportation companyThe diesel Technician worked on my truck is far one of the most Brilliant technicians Chevy has to offer in the United States Ive been to a few Chevy dealerships in my days Owning these awesome trucks for 30 years I will definitely drive out of my way to go to this dealership with my trucks

Excellent customer service! Melissa found me the vehicle I needed at the the price I wanted. We completed most of the deal online and through text messages. When I arrived, the car and the paperwork were ready to go. Best car buying experience, yet!

Super friendly staff. Im not from the area but needed work done on my Chevy Colorado. The staff was great and got everything I needed done in a timely manner. Will definitely be back if Im in the area again!

Thanks to Barry for a great truck buying experience. We were treated respectively, fairly, and had great conversation to boot. If you want to make one new friend during covid - let it be Barry!

Writing reviews are not my thing but I will try to be as fair as possible. I have purchased three Chevrolet’s from Charlie Obaugh since 2014 with my most recent being a 2020 truck. Are they a perfect 5 star? No, who is? Are they close? I would say very close, because they try to be a 5 star. Have I had issue’s in the past 6 years? Yes, but when brought to their attention, these issue’s were addressed promptly and fairly. Not all issue’s are the dealer’s. Sometimes I/we dont completely understand the true nature and complexity of the problem. Do they make mistakes? Yes, but they correct them when brought to their attention and do so promptly. I don’t know how other people plan and buy their vehicles but I do a ton of my own research. I research the exact vehicle I want with all the feature I want. I configure the vehicle on the Chevrolet web site so I know exactly what cost’s what. I research current NADA ( NOT KBB) values of my trade in. I research everything about the purchase. My credit score, MSRP, rebates, dealer offers, service offers, current interest offers, dealer fees, tax, tag and title. The list goes on. I use a spreadsheet to calculate all the numbers. I never impulse buy. For that amount of money, never impulse buy. Research the different ways dealers make money. I want and need them to make money or else where will I go when they are no longer in business.That all being said, when you walk into Charlie Obaugh prepared, you will NOT be disappointed. Charlie Obaugh Chevrolet sales has always been fair, honest and transparent with me, without being pushy or high pressure. The service department has let me down on only one occasion but promptly resolved the problem without trying to cover up or deflect. The parts department is quick, knowledgeable and very friendly. Luckily I have not had a need for the body shop but would fully expect them to be as competent as the rest of the company. I will give Charlie Obaugh 4.8 because I know they will strive for the 5.0

Great place

If I could rate 0 stars I would. Do not under any circumstance take your car here for service. I took my 2015 Buick to them for a check engine light that had to do with the engine coolant system, the only symptom the car had was a non functioning temperature gauge. Which I communicated to them. They quoted me over $600.00 in order to replace the thermostat for $343.94, the engine coolant temperature sensor for $166.23 new coolant for $31.55 and $125.00 diagnostic fee. However, I knew there was nothing wrong with the thermostat because the car did not overheat, and it was able to generate heat quickly, therefore it was also not over cooled. I replaced the engine coolant temperature sensor for $28.00 and it took me about 45 minutes. The check engine light promptly went off and the car has run fine ever since. Furthermore, when I went to replace the sensor just a couple days after being at Charlie Obaugh I find an old mouse nest under the engine cover, meaning they never even looked at the engine. They will misdiagnose your vehicle and then give you an overpriced quote. Don’t go here.

We had a very welcoming and no Hassel experience. Thank you for making our new car purchase so easy.

As an out of state buyer, I negotiated an entire deal including delivery before checking out the vehicle. The salesperson said it would be detailed and a situation taken care of before delivery. Both were not done. Arrived dirty with 3 months of stuff including animal hair. Tims communications after were dishonest and very dismissive. Buyers beware...I dont recommend this dealership PERIOD

Just purchased a 2020 Kia Sorento from Nate and he was very helpful and I highly recommend anyone whos looking for a great salesman to help you with a new car, ask for Nate!

In my most recent visit to get my inspection renewed it was almost unbearable to wait in the lobby. I was the only customer waiting that had a face mask, and none of the employees in the service station were wearing face masks. At my job I wear it for 8, sometimes 10 hours a day, I wore it the whole time I waited with no issue. Not that it mattered, as a customer without a face mask coughed nonstop for nearly all 30 minutes our wait times over-lapped. Very obvious, wet, loud, coughs. I implore the owner to take more precautions so that COVID, the flu, or any illness doesnt spread; it takes us all working together.

Barry Bland and Mark Puit made it so easy to get the car that i wanted. Friendly and very professional. Thank you guys. Im a very satisfied customer.

I bring my vehicle to this dealership regularly for service. (Donnie has been great!) Exceptional service, and communication plus, they return my car freshly cleaned. Bravo!

Had to take our Chevy Cruze into the shop, it was after service hours but Pat from sales was extremely welcoming and helpful. When the service department opened up we were taken care of by Donny Decker and he was also very helpful to make sure that we got back on the road

Don’t waste your time if you have less than stellar credit, they’ll let you walk without trying to make a deal! I also wouldn’t trust their “appraised” value of the vehicle you anticipate to trade in, far below even a good condition value from Kelly Blue Book! Poor selection of new mid size sedans and poor customer service skills!

I came from Iowa to to buy a truck from Obaugh Chevrolet solely on Arthurs word and honesty and he did not disappoint. After being burned the week prior by a different dealership in a different state I was hesitant to travel this far again for the truck I was looking for. Arthur was immediate in insuring that I was informed and up to speed with the condition of the used vehicle I was interested in. He left me with little worry or fear in taking a flight from Iowa to Virginia to see this truck in person. Once there he was welcoming and professional. The truck was exactly as he said it would be, and in all it was a painless and effortless transaction. If all salesman and dealerships were this forward and honest we as consumers would be better off. If you need someone whom you can trust to sell you a quality vehicle, I recommend calling and asking for Arthur.

I had a great experience and definitely would recommend! My sales person Barry Bland helped me find the perfect vehicle. He answered all of my questions, was professional, and did extra research to find the right vehicle to fit all my wants and needs. Mike Prewer helped set my phone up to the stereo and went over how to work everything (we all know how hard new technology can be to learn). He also helped me transfer and put in my kids car seats in the new vehicle. Josh Shifflett and Adam Moguin was very helpful during all the financial steps and final paperwork. Melissa Cline let us use her desk to sign papers. Everyone worked together as a team and went above and beyond to make sure everything was perfect!

Bad customer service (Cliff) from the supervisor

I recommend using Charlie Obaugh Kia for vehicle needs. From the first time I visited there to the moment I drove my car off the lot I was treated with kindness. I highly recommend going to see Beth she worked very well with my time schedule and even offered to pick me up after dropping off my rental car. Very friendly service by her. Even after all the paperwork work was done she personally took the car to the service department to check the tire pressure for me. One week later she checked to see how I was enjoying my new vehicle. Thanks to Beth and Charlie Obaugh Kia I have a 2013 alien green Kia Soul

We were traveling and broke down. Then we were towed to the dealership. Immediately we were treated by such a friendly staff and Stansford Shiflett immediately went to work on my truck. Back on the road. Unbelievable and awesome! Many thanks

Good professional service

We had a great experience with Barry our sales rep. Went over and beyond to help us find what we were looking for. Couldnt ask for any better. And while it was very busy Mellisa came over and kept us company. We will be back to do future business.

Had my vehicle serviced. Very thorough with theyre work. Great job

Seamless experience. I had two claims from one weekend and I was able to leave my car at their body shop throughout dealing with two insurances. The work was good, they got it done faster than originally estimated, and they even cleaned the interior. Good work, yall!