Needed a van for a light move to Chicago. Reservation made a week prior for a specific van by Make and Id # according to salesperson. Was quoted a price $163 for the trip. All good lets do it. Went to pick it up Saturday morning no van reservations in the computer for us. They did have my contact info in there however couldnt tell who put it there. So van was gone however they had another so its all good....but wait now its $238 for the trip. Well I need it and manager advised prior employee made a mistake. So Sunday I returned the van and salesperson checked out the van and came back and said I drove xxx miles and it would be $196...WTH. After talking to him the process was explained to me in better detail. My suggestion is they all need to have some training to provide accurate and upfront rental information.

We have needed Uhaul trucks for two moves recently. Tyler has been great to work with and really came through when we needed his help. Excellent to work with!

If I could this place a half star actually not even a star I would they are terrible at least the people at the desk. They lied to the other uhaul center we were at about the trailers lights being out and they called their boss and the boss said they had lights and then they wouldn’t accept my girlfriends drivers license because “there’s too many fakes going around” and they said it was “policy”

Are you looking for secure self storage facility in Springfield IL? U-Haul Moving & Storage at Bruns Lane is your storage place! This nearby U-Haul facility has many available storage units including: drive up storage, interior / climate controlled storage, storage lockers and even U-Box portable storage containers!

These are great people to work with. Returned a truck I rented over weekend. Rebecca, what a trooper! Even with one arm in a sling, she was so efficient and accommodating. Returning the truck was a breeze.

Employees at this location were not wearing masks (fyi for those concerned with that) and seemed to have no clue we put in an online order for pickup. We had to fill the order ourselves when we arrived for pickup. Well rent a truck from U-haul, but I wont go back to that location again.

Would give negative stars if I could. Worst experience ever. We rented thru the website and selected Bruns Lane as our pickup location (very close to our house). A few days prior we were told the truck that was assigned to us needed picked up on the other side of town at a furniture store as it was just coming in from NC. We questioned why we had to go there to get it when the yard at Bruns Lane had several in the size that we needed. We were told they couldnt do anything about it and that is the one we had to use. We asked if the truck would be inspected and cleaned after its trip in from NC since we were taking it to FL. They said it didnt need inspected. We went round and round and finally ended up picking it up at the furniture store (but we still had to get the trailer at Bruns Lane). They were not happy with us and said we were being difficult because we insisted on the inspection (we wanted to ensure our safety on the 1100 mile drive) while towing a car! They relented so we then had to drive it to the other store (where we wanted to pick it up from on the first place) to have the inspection. It was NEVER cleaned (really??? especially with COVID)! The wipes that we used to clean the steering wheel and cup holders etc., were black they were so grimy and evidently hadnt been cleaned in some time. Disgusting! Truly awful.

I came by to get propane tanks filled and waited 25 minutes before leaving they had acknowledged I was waiting twice but continued to wait on everyone who came in after me. This is the 3rd time this has happened. I will not be back

I dropped off the truck here and the gentleman was wonderful! He was speedy in the checkout and efficient. When we went inside, he explained the bill again and went over everything. Awesome service!

This place is NOT SECURE. Our RV was broken into even though they had cameras and gates. Their cameras were not working. And they DENIED any liability. They REFUSED TO PAY FOR DAMAGES AND STOLEN ITEMS because they said it is not covered unless an employee had committed the crime. DO NOT RENT HERE unless you want to have your things stolen. Then when we moved out and canceled our contract they neglected to actually do that and continued to charge our credit card.

I must say Owen and his entire staff was a pleasure to do business with always have a repeat customer with me, constantly changing with the times they couldnt have made it any easier

I have been there twice this month. The older blonde white woman in mid to late 40’s to 50’s has horrible customer service skills. Complains while helping customers. I left and came back another day to have someone else help me . As long as you don’t deal with that lady . Then you are good.

Left me on hold for more than half an hour. I went into the store for a quote instead, and discovered none of them are wearing covid masks. Decided to rent elsewhere.

Worst customer service I have experienced. None gets back to you, even the management (JOSH). They have no problem taking money out of your account. I contacted their corporate location as well as the BBB to try and get my issue resolved. What a nightmare

Friendly and helpful bunch of guys. Found everything I needed boxes, tape, mattress plastic covers, even a utility lock for out doors. They recycle your boxes too and u can return unused boxes w ur receipt 😃

Great customer service. Many thanks to James for getting us the truck we needed for our move. He was great at adapting to some last-minute changes and we very much appreciate his efforts.

I made an appointment for 10 a.m. on a Saturday. I called back with a follow-up question and was told I needed to be there at 8 a.m. I showed up at 8 a.m. and waited in line for 15 minutes because there was one person working. Turns out the hitch guy was scheduled to be there at 9 a.m. The one guy who was working was very competent and friendly, but the owners need to make some improvements. I will not be back.

Andrew and staff are tremendous! Made suggestions that ended up saving me money. Dont see that much these days.

This was the worst experience Ive had in the 10 years Ive been using U-Haul, and considering the last time we used them an employee backed into my step dads car, denied it and laughed at us until we called the police and they were forced to give us their insurance info... thats saying a lot. I went to pick up the van that I had reserved online, and even though there were 2 employees and only 1 customer ahead of me, I still had to wait about 10 minutes before I was helped. Everything was normal until we got to the part where you can either pay their $10 damage insurance or decline and pay out of pocket if anything happens to the van. AS I ALWAYS DO, I hit the decline option on the pin pad. The employee then backed up to the same screen I had just declined their coverage on, and said I either pay the $10 fee or give them $1000 (YES, SERIOUSLY). After a few minutes of back and forth ensuring this guy I had NEVER EVER had to do this, I went ahead and accepted the $10 fee because I was on a tight time schedule. When we got to the last screen, when he asked me to swipe my card it showed that I was paying $80. I didnt remember this from before so I asked about it and he simply said dont worry about that just hit accept. So I did, knowing they put a hold (usually open, and not actually charging you...) on the card you use and they finish payment when you bring the van back, so I assumed the $80 was an arbitrary number that wouldnt actually come out of my account. After I left, I kept thinking about the $10 charge and no, $10 is NOT going to break me but it is just the fact that it felt like this older man probably thought that I didnt know what I was doing so he could take advantage of me being a younger girl. After we left I contacted U-Hauls customer service and they told me I could indeed decline the $10 charge WITHOUT paying a $1000 deposit. When I returned the van another employee was helping me and I explained to him about the $10 charge and he was gladly going to refund it, until the older man walked up and again started arguing to me about it. At this point I told him I had already spoken to customer service AND I pulled out the info brochure he had given me earlier and read to him their policy on the $10 verbatim, and he STILL told me I was wrong and the brochure with their policies wasnt correct!! He eventually did refund the $10, but I noticed that the $80 from before had been taken out of my account and instead of charging me the correct price he refunded me the difference.... when I tried to ask him about this he interrupted me and said he had no idea what I was talking about. Needless to say, if that guy (pretty sure his name was Joe (Bruns Lane location in Springfield, IL), he wouldnt let me have my receipt because it had his name on it) keeps working for this company, I will NEVER use it again.

Andrew was great with help filling propane. Quick easy friendly folks.

I had issues with the Stevenson location and the manager worked with us to make it right to the best of his ability. I will only be doing bussiness with the Bruns lane location from now on!!!

We have actually been satisfied... Have used this one twice resently.

That is the worst Uhaul experience ever, they helped me pack unit so poorly I have been paying for two units because you couldnt use the last 3 feet of unit. Price has gone up every year, huge gaps under doors...praying no critters have invaded. Worst customer service

Great folks working here easy to work with durring a stressful move.

Showed up twice because they told me there was available 10x10 storage. Both times they were incorrect, the second time I had them physically check for me. Management at this site is incompetent and unable to keep track of the storage availability. Packed up my vehicle twice, drove through town and was turned away twice.

Always only 1 worker, usually have to wait. If you walk in and dont see anyone, wait 10 minutes before leaving if you arent in a rush

Great rental truck, easy process.

Does not have a lot of equipment available on site and was forced to drive to Decatur from Springfield for truck and then to Marion, Il for auto transport trailer.

Not much to say here rent a uhaul and move your stuff thats about it.

Great customer service!

Quick, Easy, & Friendly Staff!

Only way to move items

Expensive