Joe is great and was able to answer any questions I had about space availability, as well as the many options he had to offer including merchandise.

Its rundown and western mass-y. However the patina falling from the ceiling is disgusting and a health hazard.

Joe had great customer service. I felt very welcomed, loved and apart of the public storage units! Happy customer!!!

I came here today and joe has been amazing he got everything I needed quick and done

Hi Joe was amazing helped me out in a very tight situation! He was very understanding and helpful through out my reservation! Thank you Joe for everything you are awesome 5 stars your way

Make sure you have all the paper work, before you have the space you wantU haul Treat you better and for cheaper

I had such a great experience! Management was so sweet and easy to talk to! :) 10/10

Thank you Joe for all of your help and ur awesome service. Thank you for making my move a smooth process with my storage

Its okay.just sad when poeple whont to abuse others because theres a pandemic going around and they keep rasing the prices.for no resone.

Joe was great! Helped save me some money and really helped out during my time in need!

Joe was really great. Great customer service!

Tasha was very very helpful and took her time to explain everything. Initially I reserved a unit and price online. When I went in, that particular unit wasn’t available but she got me next size up and honored the original price. Awesome first time rental experience!!

Joe helped us so much today very helpful and informative! Great experience for sure

Property manager Joe is wonderful and helpful totally awesome experience ...its comforting to know the staff is competent and personable

Great Customer Service Joe! You’ve made me feel comfortable and I’m glad I chose public storage !Sincerely,Kenneth

Hello ! I would like to say that Hector was VERY courteous to me, super patient, and thorough as can be when explaining my billing cycle, and their policy on vacating. It was very much appreciated that he came outside in the freezing cold to show me how to open and also secure my unit and even gave me a longer brand new rope to make it easier to close up my space. HECTOR ROCKS ! THANKS

Joe was very kind and explained everything did an awesome job 😍

Joe provided great customer service and explained everything very well.

Joe was very helpful and answered all my questions.

Joe helped me and was very good and gave good service. Thank you Pam for the help in making sure I was in the right spot!

Joe is the best costumer service I received !! Him so amazing give all the information I need is really nice person !! I love his services

Awesome guy, thank you fir helping.hus name is joe

I rented a storage unit on Parker Street Spfld, Mass. And I am very satisfied with the service from a young man Joe. He was very helpful and polite.

Joe was so amazing and explained the process and the details perfectly. Great customer service.

Joe was great. Super helpful and informative. Explained everything in detail. Made the process quick and easy.

Great customer service and clear communication is vital when dealing with the public. I was looking for a storage facility and decided to go with Public Storage, mostly due to the location. When I went to the Parker Street location in Springfield, MA I was greeted by two young ladies in a professional and respectful manner. They were kind and took the time to explain the process in detail. Im so thankful for their help and would highly recommend this location. Thank you Tasha and Alexa!! You two are amazing people and both of you provided me with World Class Service!!!

Joe was so informative and very helpful. Ask for Joe he has you covered

Joe has great customer service and hospitality and kindness

Joe was extremely helpful. He was very knowledgeable and made sure to explain all the ins and outs of the storage unit, insurance, and even some of the products sold at the office to help protect my belongings. Most importantly, he answered all of my many questions with much detail. He was super personable and welcoming. Great job Joe!

Joe was very helpful and made sure we had the best rate and made sure all of our belongings were going to be kept safe and dry

Service was great, Tasha showed great care in making sure we understood everything and she was also very polite. Will be recommending to friends and family.

Just had impeccable service from the young man in the office, Joe, answered all of my questions and made the whole process very painless

I appreciate how joe help me today...

My fiancé and I are in the process of moving to Massachusetts. All the employees at Public Storage were super helpful! Very detailed information was sent to us far in advance before our arrival. When we got there, Alexa was a great help in answering all of our (many) questions. She was very nice! We look forward to continuing our business with Public Storage.

It was a good experience Joe was very helpful with everything will definitely recommend

Joe is the MAN!!! Great help with everything i needed. Great service!!!

Joe was great! Eselnte

Affordable storage unit very nice staff the manager joe very helpful and professional experience

I find the prices very high.The inside storage was very dark, damp and moldy. But this was the only storage available at the time. Still looking for another unit some place else.

Thanks alot to Tasha in public storage have my first storage she was so helpful with the automatic payment issue and getting my unit will recomend...

Had an amazing experience here today. Joe was very professional and helped us out with our reservation and getting us into the perfect unit. Highly recommend this facility to store your belongings

It was a treatment of excellence and very kind, and this deal was for Joe

This is where I have all my stuff

Joe has awesome customer service

5 stars for Hector. Fast and easy with good service.

The customer service rep. that assisted me on June 8th 2020 by the name of Tasha was very courteous. Ive been a customer for ten years and needed some advice on how to make my life less stressful. She gave me a couple of options that I found were most helpful in savings. Thanks Tasha for making my day! Its good to know that Public Storage has people that care.

Tasha was friendly, very very professional, was interested how my day was going. I would definitely recommend this place and her. I give her 5 stars plus. Thank you much!!!!! Public Storage should be proud to have her as an employee. 👏👏👏👏👏

Joe was very helpful and provided the necessary information needed in renting a storage space. He was very polite and made the experience stress free. His assistance was very well appreciated and we recommend working with joe whenever searching for storage space.

The storage unit was disgusting! The insulation on the ceiling fell off onto my stuff. The roads in the facility, were an ice rink! They don’t believe in ice melt! I slipped several times! I had to hold onto my truck several times

Joe provided me EXCELLENT service. Very friendly and informational.

I had an amazing experience, Joe did everything to help me today! lCame stress and left happy with a smile👍🏼

Ultimately decided to rent here based off my experience with Hector. Short term rental but a great experience that will last a lifetime!

Tasha was very friendly and outgoing. She went over everything and was very helpful!!!

Had an awesome experience renting with Hector today. Highly recommended to rent here.

Tasha was an amazing person to work with and I really appreciate her help and advice.

After my 1st review they reached out and worked with me to make an acceptable payment that goes well with my budget. If a company is willing to go out of their way to do so, especially in these times, they get my vote. Thank you so much for reaching out like you did.

Great experience. Secure facility. Worked with Joe who was very friendly and made it a pleasant experience.

Tasha the service rep was super polite very helpful and very professional. Definitely recommend this place.

Tasha was awesome. Went thru everything perfectly. Great experience

Needed storage space on short notice, and stopped in and was helped by Joe. He was very helpful, knowledgeable and patient with my requests. Highly recommend this facility!

Joe Provided Amazing fast service Great Job Joe !!

Joe was fabulous!!! Excellent help!!!

Tasha and Joe are amazing i absolutely loved them they were so helpful and kind i would recommend anyone to come see them

Nice place

Joe is awesomeee

Tasha is amazing and always willing to help me out with my unit! Great customer service! Thanks

Joe is the best ever I didn’t want to leave 🤙🏾

Tasha is the best she made it easy knowing I wasn’t told about the insurance I thank her for everything she done!

Hector and Ivy were extremely helpful when I was renting a storage unit today. They fully explained everything, took their time answering any and all questions I had. They showed me my storage unit and explained how everything works. Very satisfied with the process. Glad I chose this location!

Alexa was great! I came in a couple of days ago and she provided excellent customer service! She’s a true asset to the PS team!

Yasha was fantastic, so nice and helpful,.

Tasha is amazing gives awesome customer service very knowledgeable and willing to go above and beyond for the people in Springfield Mass ..I would recommend Public Storage

Hector is that dude ! Good experience, he even helped guided me to help get my plow into my storage room . Highly recommend.

Great service. Great help ! Absolutely great

Joe was awesome and explained everything we needed to know.

I had the pleasure of speaking with Hector about occupying a storage unit Hector took his time going over the size storage I needed to fit my items. At the end of our conversation I needed a day to think on which unit to get. The following day I came in and worked with Tasha and she picked up right where Hector let off I deceived to go with the larger unit!!! Thank you both great Team work

The ladies a are very pleasant and informative. I just dont like the fact that the company has this policy that they willl not reimburse for the remainder of time that you dio not use the unit. If you pay on the 1st you have the unit the entire month. They wont give you money back for any part of the month you move or early. I dislike that.

Kay is the best. She was very helpful. She was able to answer all my questions. I was able to get a unit and all the boxes I needed in one stop. I would recommend this place. Thank you for all of your help

First week . Good experience here so far, Hector did a very good job making us feel welcomed here. It cost a little more than expected but when you give great service the way we were given you just can’t put a price on that !

Customer service is excellent

So far they have provided great service and prices i can manage with so i would say give them a try if you need a quick cheap storage place

Great experience both hector and nick awesome customer service. Awesome men. Thank you soooo much. Definitely referring to friends and family. 👍👍

These two employees are amazing! Not only were they patient but also very good at selling their items lol!If all employees were like these two there would be a lot of happy customers! 💯Thank you again

I am so glad that Public storage was an option to store. They were easy to work with and were very accommodating! Thanks Joe B!

Came in here for the first time yesterday to rent a storage and this gentle man was so kind and patient with me his name is Hector i told all my girlfriends about this experience and 2 of them will be renting soon ! Thank you Hector

Tasha was absolutely wonderful. She was sweet, and funny and very helpful.

Tasha is great she was friendly and knowledgeable. Great customer service!

Fell on the ground cause they didnt remove all of the snow

I had a terrific experience here ...The dude with the long hair Hector was great and made me realize I should get storage sooner than later how I was planning to . So far so good ! HIGHLY RECOMMENDED

Ivy was so nice and helped my mom with her storage last week she has good customer service

Wasn’t $25 like I was told but still glad I came and rented . Hector helped me a lot and shouldn’t have had to go out there with all the cold and ice but he did. Good man, good company

Hector was good man to me an lot of patience for me . Thank you Hector

Disappointed that they have raised the rates and shorten the hours with no notification to people with storage units at this facility.It is very refreshing to have a company that is concerned about a problem that they call you and resolve any problems. Thank you Public Storage for being concerned and dealing with problems quickly. I definitely recommend you for everyones storage needs.

Manager Tasha was wonderful with the information and the help that I received. I have been with you for a while I have never spoken to anyone that had as much information on the business Public Storage, but she did thank you.

Hector was super professional with very smooth customer service .Had no idea Public Storage was a large company. It seemed like Hector owns and cares for his store . Great job getting me onboard !😊

Ivy helped me so much today she has good customer service

Joe is amazing!

Ol boy Hector hooked it up today !

Hector and the little red hair girl are amazing and because of this I’ll tell anyone who would listen to come store at the public Storage on Parker St ! The courtesy and great customer service skills they’ve shown myself and my family is a lost art .

It was literally a smooth and easy process, the customer service here is second to none . Probably one of the best experiences I’ve had in forever when dealing with a business . Thank you Hector !