Employees seemed to have a good time. And will even take turns buying product if they have enough to share with each other, it has good vibes and seems like a great place if you like community.

Super rude and management needs some work. Ive been calling that gamestop for months now to aquire info on getting a job there and on every call i was put on hold for over 30 minutes and a couple of times over an hour,and the hiring managers excuse was she forgot. If the memory of the manager is really that bad then maybe they should consider finding someone capable of handling that position.

Overall my experience was pretty average. Staff was definitely polite, but the selection of some games was low. Will return in the future.

Always got updated stock in switch, xbox, playstation games and accessories. Lebanon mo location is better for switch accessories but the amount of games in the springfield locaton is far superior. All the stores have different stock for the most part. Except for the heinous amount of marvel merich. But Im biased. Iron man forever

Great service!! Employee recommended me to get Pro membership in order to get notifications about PS5 restocks and voila!! 2 weeks later I got the notification and the PS5 is now mine

We had an awesome experience here! One of the clerks, Jeremy, had such exceptional customer service skills. He was super pleasant to me and everyone else he interacted with. He clearly knows what hes doing.

We bought both of our switches here, Scott was extremely helpful each time answering all our questions and making sure we were all set with everything we needed. Much appreciated!

The staff was fantastic and helped me find some great deals that saved me a bunch of money and still got me an extra game

Just got a pro mem today from regular membership. The staff was extremely friendly and help us saved a lot. Definitely a come back from their before approach for their membership promotions. Love it! Definitely will be seeing a lot of me from this store. ❤

The employee was very busy she multitasked very well and was very friendly and courteous just outstanding customer service.

Super helpful and friendly staff. Even during busy hours they were able to answer my questions and lead me in the right direction. Rocky helped me save money on a good headset and even showed me how to get more discounts! Highly recommend this location!

Wanted to reserve the new Nintendo switch oled model but they said I couldnt reserve it

Great staff location and good for trading games purchasing games.

My boys wanted a particular used game that was sold out on Black Friday. The upside is J got a game he loved!

Little pricey on Xbox 360 games but at least they had the game I wanted it was just 13 buck more then online. I just couldnt wait for modern warfare lol

Take my son up there and its clean inside and the staff is friendly to him and they are very helpful.

The guys here are helpful, girl not so much. But most people probably know what they are after, unlike me.

Im not a gamer but I do purchase games for my autistic son and the times I have been there the staff have been very helpful and friendly. And although there are an unbelievable number of games there they seem to know what each one is about.

Absolutely worst customer service! I understand it was busy but the way the rep handled my transaction was absolutely unacceptable! Didn’t greet us as we walked up to the counter, told us nothing about the game. Told us our total and asked if we wanted a bag. Nothing else was said! Other reps were taking with the customers giving great service and being a great help. Never going back.

Okay place but when I called the woman said she couldnt check the other Gamestop for what I needed which the other Gamestop let me know is baloney. Sucks when people lie to you, better fix this service.

Every time I come in here I receive great and friendly personal service. One of the guys turned me on to a game called the forest after taking at least 20 minutes of his time looking for games for me and chit chatting about my gaming preferences. I feel bad that I dont remember his name but he has that light frosted hair. You know who you are dude lol. The rest of the crew there is awesome as well and they never fail to provide top-notch quality service. Keep it up guys and thank you! I wanted to update my review for the frosted haired dude. His name is Scot. Hes the assistant manager I believe. Just wanted to say thanks again for your great knowledge base and customer service.

Michelle is the store leader and has absolutely made a return customer out of me 🙌🏻 I’m someone who typically prefers to just shop online, but she made it a great experience, extremely genuine in conversation, and searched around other stores and their central inventory system to find what I was looking for. THANK YOU MICHELLE

Great men and women work here. There is a reason this one is one of the few left standing in Springfield.

They were a little slow but I did get what I needed.

$54 for a used ps4 controller.. may I got some I would sell cheaper than that!!!

Fast and friendly customer service

Good place to begin collecting things or buy games from. Has a range of consoles and games to choose from.

Gamestops Glenstone location is by far the best that I have ever encountered in a gaming store. The staff is friendly and knowledgeable. The selection is great. The store is clean and well lit as is the parking lot. The store has a selection of refurbished items as well including games, and phones. The store also offers gift cards.

I got some used VR controllers, and they made it seem like they would be $45 for the set, but they were $45 per controller. Thats only $10 less than the original price without tax. Im still super excited to use them, though!!

Excellent customer service

Ive been to this location loved it but everybody that 1-2 stars were 1. Annoying to the employees or 2. They had a few bad employees on shift my case is done

Overall welcoming environment. They usually get pretty busy in my experience but never fail to help each customer and get everyone serviced in a timely manner. Like all gamestops, their resale prices suck, but hey... thats the price you pay for security and professionalism.

When you need games and accessories definitely the place to go.

Best customer service

Love game stop

Great customer service and great supply of games

I walked into the store today and there were two sets of employees that were talking to each other. I walked up to the marked location for next customers so I could get some questions answered and after about 20-30 seconds one person looked at me and said “We will be right with you” and walked off.Another person walked up to the register without getting in line and one of the other employees instantly walked over to them and asked what they needed. I turned around and went to Best Buy and made my purchases there.I used to spend a lot of money at this location but after my last couple experiences I will spend my money at other stores.

Did not have any Minecraft t-shirts

The guy we spoke with was very patient and helpful

Store seemed like it was low on inventory. They are running some great deals. Buy 2 games get 1 free.

Nice place well respected employees.

Horrible customer service.

Nice little store.

The variety of games is kinda low, friendly staff on hand with a high IQ for games. But you feel that you are being doubled crossed when you look at the price of the games on hand when it comes to used games.

Honestly, never had any issue with Gamestop but especially never with this location. Even though most games are digital now a days you can still physical copies or buy the digital copy at GameStop to earn rewards. Ive got the Pro rewards and, seriously, worth it. Guys they give you $5 coupons every month but discounts. If you dont want the games themselves theyve got a pretty good selection of merch at very reasonable prices. Plus accessories like headsets, controllers, theyve even got keyboards and cameras and the occulus quest now. Honestly, people say GameStop is a dying breed but I disagree I think they can reimagine and get those merch sales going and cater to some pc players and streamers and theyll be golden. Once the pandemic is over, Im looking forward to a good old GameStop Midnight Release party. I dont think GameStop has to die just because the world is digital I think theyve got the capability of evolving and continuing to give power to the players. I may be a small streamer but Im still loyal to GameStop. Something about that place just feels like home.

Doesnt have as much stock as some other stores, but lots of room for moving around and great helpful employees.

Great place to buy gaming consoles and games.

Very informational... Idk n e thing about gaming, so they helped me with all my questions to make sure I got the right things. Lol

They are always friendly and helpful to me when I go in. Michelle always smiles and asks how Im doing. She is a great asset to that store

Staff is friendly and always ready to help

Man! Scott the assistant manager and Matt is the prime example of amazing customer service! They helped me with my refund from 2 months ago that nobody else would while assisting 5 or more customers at a time. I salute this store and the people who work there!

Thank you for staying ooen on Christmas eve we all appreciate it!

I want to give recognition to Jordan. He assisted me and he was awesome. He was very helpful, patient, had good advice and was just generally pleasant. The location was out of both things I wanted (despite saying online they were in stock) so I couldve easily left there feeling frustrated but he made the visit stick out for me as a positive due to my interaction with him.

Not much help on older game systems more for the big buck on whats out now was not impressed

Ive shopped gamestop since it was Eb games way back in the day. I like this store more than any other cause its more likely to have the games Im looking for.

Employees were very helpful on helping get the app on phone set up and use my points

Nice location, easy to find.Clean, well-lighted parking lot with plenty spaces.Huge new store with a very large selection of games, game consoles, and accessories.Had plenty of people on-staff working who were very nice, well-informed, and glad to assist with any questions we had.They have decent prices, and were having a sale - 3 games for just $25.We like this GameStop store much better than any others.

Theyve always got new cool collectibles!

Saw they were having a special, so I proceeded to pick the titles to qualify for said special. This older employee comes out of no where and immediately tried to sell my wife on Pop Vinyl. She said multiple times that she wasnt interested but didnt get the hint. Then he started rambling about other stuff even though it was obvious she was trying to walk away from the conversation. Because he would just let it go we left. If this is how they do business then I say screw that, never coming back or bother going to the other locations in this state.

The staff was very nice

The customer service here is great. Their 1800 customer support line is terrible.The in person staff at the glenstone store is awesome. Pre-ordered AC Valhalla and received the wrong edition. The glenstone store took care of it no problem. The 1800 customer support line would not answered my questions and said I needed to mail it back and when they received the would mail out the correct one. 7-10 day turnaround for something I pre-ordered to enjoy on launch day. BOHICA I guess

They werent the nicest those kids they actually were too busy talking amongst themselves to even acknowledge what we were needing then when they did go get it their conversation kept going not a goodbye not a thank you not a high nothing its crazy we had to interrupt with them very rude

Friendly staff will go again

My sister and I stopped in looking for a replacement Wii remote. The staff was really nice and helped us quickly. The store was clean and organized and that made finding what we needed way easier. 5 stars if the price had been a little more reasonable given the condition of the used remote we purchased. Overall I would still recommend!

While I was waiting outside for the ps5 preorders I was second in line and they only had nine, so after waiting HOURS the guy came out giving papers to preorder and the tenth guy said I wasn’t there so the GameStop employee took my preorder paper and gave it to him. He literally ripped the paper from my hand.

I ordered a product bundle online. The bundle pictured a console, game, spare controller, accessories, and a case. The product description also said it included a $50 gift card. After receiving my order confirmation, I noticed they changed the line items to separate the gift card. I called to confirm the bundle was correct, and told it was not available and they would be cancelling my order. The next day the order was not cancelled, and they had not released my funds. Since there was another sale for the item in the coming days, I called to confirm my funds would be released, or the bundle shipped. During this call I was told my items had shipped. Finally, I received an e-mail (after the sales) stating the picture was wrong, and I was only getting the Console and Gift Card. To compensate, they would provide a code for my choice of game. I called and they refused to send the additional controller, or make any other reparations. The representative seemed to believe the game (that was already supposed to be included), should be enough. I feel they waited until after the other sales to prevent me from getting a better deal.

I needed a new gaming console and they told me to blow mine out and see if it would work before buying a new one. ( not many people would Offer this advice instead of selling you another one) . I have bought games and Accessories and have been pleased with them all and the price.

Had the console we wanted in stock! Very helpful!

They started this new thing where they put game cases on the shelf but dont actually have it in store or in stock at any of the locations. Put something that says sorry display only but available online. Or something.

Amazing prices and such nice people! Always go above and beyond to get what we are looking for!!

Michelle is top notch and always at the top of her game. When you notice their busy its for a reason. Best store in the area in my opinion.

Friendly and helpful staff

Didnt go in

Super nice employees. They help you get the best deal possible without trying to get you to buy a bunch of extra stuff. Thanks Scot and Joey. Yall are good people.

Michael was very very helpful telling us what was the most popular and fun games. He had a good attitude and had through answers to our questions. He took into consideration of the games our family already had and reccomended similar ones.

Poor customer service. Came in looking for one product, waited for single employee to finish convo with bored housewife, take multiple phone calls, and service people who came in after me. She still didnt give me the time of day.

This location was very neat and organized. The staff seemed friendly and knowledgable. I will return to this location as opposed to the other two in the greater Springfield area. Keep up the great and excellent work. Thank you for keeping the awesome games and systems cool.

Called about inventory on new Nintendo Switch... showed up and they are all used.

Awesome as always. Great inventory, decent prices. Staff knows their games.

Awesome experience. The staff is great. The store manager Jessica really cares about her customers and so does the staff. This is the only store I will ever shop in. Dont ever change ladies and gents.

These gaming experts are always friendly, fun, and focused on their job. They are up to date on the latest games and accessories available.

Its game stop they are a huge evil company lol but this ones current employees seem fine I guess lol 😅 idk not much to say🤷‍♀️

I tried ordering something for pick up and it kept displaying an error message so I ordered what I wanted from somewhere better but I checked our card and they actually charged us 200+ dollars for nothing. I hope you go out of business.

Went at 4PM they were closed with no explanation. Went at 7PM same day they were closed with no explanation. Drove to Springfield and they did not have what we wanted. Ended up buying from Walmart.

My son loves this place!! A gamers happy place

Had a nice an smooth shopping experience. The staff was very helpful with my questions. The gamestop location i visited today is better than all the others around town.

Just the last two times alone I was there, I was given the wrong game I paid for (then told I was SOL on getting it too), and then the next while I was waiting they allowed at least two people to blatantly cut in front of me in the line.Will definitely choose a different location or EntertainMart next time.

The cashier was super nice! He waited patiently while my sons friend counted out his change to buy a $25 playstation store card. Thankyou for your great attitude and patience and for making our trip there a good experience! 😃😃😃

Good customer service, friendly employees

The staff here is always friendly and knowledgeable.

Michelles location is the best in Springfield. She is cool, her staff is usually cool and the store almost always looks great and the customer flow is great. Its my location of choice.

Always love shopping at any gamestops that I cruise by and this particular store is both my home store and Equally one of my absolute favorite places to be in and to shop at due to the awesome, friendly and understanding staff and the service in which they provide!!!

Amazing customer service, constantly informed. Home to some really good people.

Great size for the store, with lots of space to move around and see various merchandise. They have an amazing selection of nerdy and weeb merch for anyone who walks in the door.

Great time. Boyfriend bought me stuff. The worker lady was helpful and accomadating.

Had help from Scot and Joey when buying a playstation. They were wonderful, very helpful made a stressful situation very easy. They definitely will have my business again and again.

Employees were not very kind at all regarding my return, complete with an eye roll and a huge sigh. Customers will not know your return policy if you do not 1. Tell them when they purchase. 2. Put it on the receipt.. We will not be shopping here ever again for our gaming needs.

Good selection of pre-owned games. This made it easy to find some reasonably priced Christmas gifts for my nephews first venture into gaming.

Its just another game stop. Nothing to really complain about.

Everyone there spent A LOT of time helping me get what exactly I wanted and had a ton of knowledge and patience!! I know since the last time I was there they have become extremely helpful, courteous and service above and beyond. This has always been my Gamestop location and Im really happy with my store!