Bella checked us in. I received a text making sure everything was okay in our room and if I needed anything, to let her know. She gave excellent service! We forgot our toothbrushes, she bought some to the room. Needed more coffee, no problem. She went out of her way to make our stay perfect! Thank you for an awesome stay at the University Plaza Hotel!

Arrived at 3pm to check-in before a 5pm wedding. We were told our room was not ready yet, despite check-in being at 3pm. We said it wasn’t a big deal and we would go get a quick bite to eat. Came back at 4pm and the room was still not available with no timeline of when it would be available. When we explained that we had to be at a wedding in an hour and asked if there was someplace we could get ready, we were recommended to use the lobby rest room.

I stayed in a suite with poolview for a conference and left with mixed feelings.Positive: the room was nice and had all the amenities and good coffee. The staff was helpful with providing documentation that my sponsor required.Negative: we had a loud pipe noise every 10 minutes for all our stay. It was impossible for me to relax and sleep during my first night. It was LOUD. Also, we found a couple bugs during our stay.

The room spells like mold. The HVAC does nothing at all. Were stuck at 73 terrible smelling degrees despite the fact that its 50 outside. The idiots next to us can hear clear as day how theyre evading paying sales tax because theres no sound barrier at all. It was cheap so cant be too mad but this place is suitable for college students at best. Just stay anywhere else.

When I first arrived the room I went into the sink look like it recently overflowed it was not cleaned out. I went and requested another room and that room the shower head had calcium built up on it and they did not change out the toilet paper roll, and the vent was filthy. I do not want to change rooms again. However I was going out to dinner with family and I asked them to have that cleaned while I was gone. When I got back it was late I did not check and when I woke up in the morning realize it was not done! This was my second time staying there the first time was just fine, but on this trip I will never be back. We did have really good service from the bar and one of the bellhops named Randy was phenomenal. Gave us good recommendations on where to go in town.

Check in was supposed to be at 4pm. Got there at 4:30pm and the room still wasn’t ready. Room was already pretty expensive for what you get, on top of unhelpful staff. Wouldn’t recommend to anyone, plenty of other options in the area.

Over the years Ive had the opportunity to stay at a lot of different hotels and convention centers throughout the United states. University plaza hotel is absolutely one of my favorite places to stay in southwest missouri. Highly recommend

Positive: The beds were comfortable. Negative: Door lock was hanging on door with just one screw. Doors were chipped and in need of repair. The four star rating should be downgraded to a 21/2, the hotel needs repair. The front entrance was not well maintained and a bit depressing.

Positive: Location Negative: Upon checking in the front desk person wasn¿t friendly. She was having a computer issue finding our rate. She asked me the pull up my reservation. The room wasn¿t clean and it was hot. The a/c vent was black with grime and the toilet wasn¿t cle

This states it is a 3 star hotel but it was definitely under 2.No complementary breakfast.No fridge or microwave in the room.Paint peeling, dents and cracks all over. This place is lacking much maintenance. Pool had a broken ladder.This front desk never answers the phone called five times. Was just hung up on each time. Even tried calling the main number.No wifi.Save your money and book at a reputable chain.

Hotel needs serious updating and remodeling. Very expensive room - over $250 per night - and it was old and things were falling apart. Old, dirty, green 70s carpet, broken toilet seat, moldy ceiling, bed that was uncomfortable and felt like the base was broken, and a serious need to put in some usb charging ports. For a business hotel that is a necessity. Not worth the money.

Recently stayed here for a Veterans convention, the facility was very nice any welcoming, and the staff was very friendly and accommodating. The rooms were very nice and clean. Great place to stay.

Positive: Beautiful, clean, close to campus The staff were friendly and helpful. Excellent bar staff as well. Highly recommend this hotel! Negative: Not a thing. It was fantastic!

Positive: The enthusiasm of every staff person. They acted like they cared if I was happy.

The air conditioning is on, but is not cold. I stayed here 10 days ago for a conference. Had to sleep on top of the sheets. Set thermostat to 67. Today, checked in and set thermostat to 60. Our room has to be in the upper 70’s and sleeping on top of the covers again. Nice facility, but if you enjoy your air conditioning, not the place for you.

HORRIBLE MANAGEMENTI was in the lobby this morning 10/17/2021 and heard horrible yelling from a manager speaking down to their staff as if they are nothing, but pests. I have not seen such disrespect towards another human in my life! I feel bad for the guy who had to deal with such a witch.

I drive tour buses and stay here several times a year usually 6-7 days at a time. This is a very nice hotel in a quiet historic district and is very safe. I have gotten to know several of the staff on a first name basis. Justin and Krista, managers here, are wonderful people who will bend over backwards to accommodate any reasonable request you might have. The housekeeping staff is very friendly and accommodating. Be sure to speak to them when you see them in the hallways. Hannah at the front desk is an amazing young lady who conducts herself with genuine professionalism and friendliness. Others include Kristi, Iris, Parish (I hope I spelled his name right) and Ashley. There is shuttle service available to and from the airport and the shuttle drivers are very friendly. I am sure I left someone out. Anyway, I highly recommend this hotel. There are plenty of restaurant options nearby including historic downtown Springfield which is within walking distance or there is free parking downtown if you are unable to walk. There are occasional maintenance issues you may find when you check into your room due to the pandemic and they like everyone else are short staffed. Simply report any issues you may see and they will take care of you. With as many rooms as they have and the size of the facility they cannot be aware of every little issue, especially if the previous guest in your room did not report it. They want to know where the problems lie so they can address it and give you the best possible stay they can. I always look forward to staying here. I also recommend the food. The restaurant is limited due to Covid restrictions and when I was there the evening meal is ordered at the bar. The food is outstanding and I enjoyed visiting with other patrons that were there as well as Krista and another worker whose name I cannot remember. This review is lengthy but I have the highest regard for what I consider new friends at this hotel and the establishment as a whole. Please give them a try. I dont believe you will be disappointed.

Atrium was beautiful, but nobody was using it. The entire hotel was outdated and the check in girl was less than friendly. There was NO breakfast, the dining/restaurant area was closed and just looked/felt abandoned. Our room took all night and into morning to cool down to 70 degrees. The one night stay cost us about $250 🤔. My guess is that the clientel they usually serve are willing to pay this just do to the proximity to the university. Definitely will not be returning.

Customer service here by the front desk is terrible. No one answers the phone or cares if you have actually have a place to stay when you arrive. They triple the price for family weekend and Steubenville conference. Once you get past that it is nice & convenient to Missouri State University.

Very nice clean hotel. Comfortable beds. If were in the area again well come back.

Positive: The hotel was located in a very good location and the staff was very helpful. Negative: The rooms were very run down and right on the edge of nasty. Everything seemed either stained or torn or both. Carpets, drapes, walls and showers are all well past useful lives. For the star rating this was a huge disappointment. It is probably a 2 star.

What a great week we had at the GWRRÀ motorcycle rally. Its a beautiful facility and the desk staff was amazing juggling all the participants. The restaurant was not prepared, and they were tremendously understaffed, but the food was great when we got it. Rooms were spacious and comfortable.

Positive: Close to downtown. Quite place Negative: A minor issue. My room did not have hot water one night but not a big deal. Also, the room was clean but I notice the vents needed to be clean. I noticed dust in the two vents. It would be good to have a small refrigerator and microwave.

Definitely NOT worth the money. Hotel is outdated. The room was worn and not kept up, air conditioner took all afternoon and all night to finely get down to 70 degrees (it was not exceptionally hot outside), toilet had to be flushed more than once to fully flush, shower was weak and old. We were charged $50 more than quoted on Travelocity for no apparent reason. Staff was less than friendly. No breakfast provided despite their claims, bar closed early and was very expensive. We paid $250 for one night… I have stayed at nicer hotels that are up to date, cleaner, and offer breakfast for less than half the price.

The hotel is in need of updating. Old a/c system couldn’t keep our room cool. Toilets were difficult to flush. Maintenance tried, but wasn’t successful. We were there six nights and had to ask to get room refreshed. Very short staffed. Ordered one cup of coffee and one bottle of water plus two muffins at breakfast. The person taking the orderentered two coffees, one water and two muffins. I corrected her, but she could not provide a refund for the extra coffee. She needs to be trained how to use the computer. Overall, I would not recommend staying here, not worth the money.

It is old but great location if your downtown or a shriner. Restaurant had good brfst buffet. Also there was happy hour, nor sure about. Bed are comfy.

Convenient location. Shuttle available. Coming back up to full operation. Great staff

Positive: Location is the only good thing Negative: First room smelled so bad we asked to move rooms. Second room didn¿t smell good either. Went to buy Fabreeze. Tub wouldn¿t drain so showered in a full tub of water. Cobwebs around room. Carpets need deep cleaned and drains need work.

Clean quiet. Friendly employees and they were helpful with information..

I went for a convention and I enjoyed talking to the staff. They were all very nice.

Unfriendly welcome staff, and the rooms were absolutely filthy and outdated. There was a significant amount of what appeared to be mold on the AC vent, and we found several long hairs on the shower and chairs. Also no mini fridge. Outrageous for $120 per night. I would have checked into a different hotel had my conference not been held in the same hotel. Totally gross, do not stay there.

Got to the hotel to check in at 4. Was told all 3 rooms that we booked were so dirty from last night that they were still being cleaned and it would be at least an hour until they were ready, so we couldnt check in. They called to let me know 40 minutes later that one room was ready. Asked how long until the other two would be ready and was told, We have no idea. Told them we were going to a baseball game (the reason were up here) and asked if checking in after the game finished would be an issue. Was told the game doesnt start until after 7 (it starts at 6). Again, asked if we could check in after the game. Was told, Well since the game doesnt start until 7, youll have plenty of time to check in before you go to your game. Well surprise, the game starts at 6, like we said. They would not guarantee we would still have the rooms if we tried to check in after the game. Im really not a person who complains a lot, like, leaving this review makes me feel bad. I realize things happen they cant control. But this could have been handled SO much better.Also, just FYI, theres a $10 service charge per person per service for almost everything. Wifi, shuttle, etc. Its a very nice hotel, but with all of these problems and extra charges at how much it cost, I probably wont stay here again.Edit: My husband talked to the front desk. They said they could offer free shuttle service to the game instead of $10/person, which was very kind of them. We gave them the cell numbers of every adult in our group and they said theyd call us and check us in over the phone. Its now 7:04 and they still havent called. Siiiiiiiiiiiigh.

Positive: Great place. Always inviting. Negative: They told me before I booked, the breakfast would be there. It didn¿t happen, no notice, just closed. In the past this breakfast was a big deal¿

Old with much needed repairs. Short staffed and service desk has limited authority to help without manager approval. Nine floors with only one washer and dryer. It looked as if they removed the coin machine and didnt bother to sweep up the accumulated dusk. Washer and dryer both very old. The Ice machines were not working on all floors. Just a bad experience. There for Wind Ding and they were very unprepared to accommodate us. Gave out of food from the little eatery and only had the breakfast buffet open one morning. Sold coffee cups for $22 with the premiss that you could get coffee anytime for free. However coffee was not being made or they were out after the breakfast hour. Parking was not limited to hotel guest so had a hard time parking on site.

I really wanted to give a better score because the hotel staff is so nice and accommodating all around but we had problems. Air conditioning did not cool our room so we needed to move to another room during the night. Our original room had a refrigerator, which we requested at check in, however once we changed rooms there was no refrigerator and were told no room with refrigerator was available. We did get the air conditioning though. Our bath tub is very dangerous and this room should not be made available until fixed. Under the tub liner is a bubble that moves while you stand in the shower. My husband slipped and held on the wall. Very dangerous. The Q restaurant had towels pressed against the food counter sopping up water. Covid restrictions in place.

Had two rooms both were not vacuumed, food on a comforter. Tried to eat breakfast but on my first bite found pastiche in my oatmeal so I ate nothing else(they charged me $14.00 anyways). I would recommend staying anywhere else but here.

Positive: Its cleanliness was very good. There was also a convention going on in town but the attendees were very respectful of the quiet time policy and it was nice. Negative: The upkeep could use some maintenance attention, such as stuck doors, shower heads half at use, but it was definitely nothing to call and complain about. Good experience overall

Very dated. Bfast was well presented by competqant servers. Room service on demand only.

I was there for a seminar. Cobwebs around the room along the floor, ceiling tiles hanging down, women’s restroom was not very clean, out of toilet paper, and a noxious smell at the entrance to the meeting room. Plus a dog barking in one of the rooms non stop while we took a break for lunch. Why would I want to stay there?

Overall the place was fine, it was definitely dated and there was a giant dead bug at the indoor pool. Also in the pictures there was a hot tub and there is not one inside or outside. The lobby was extremely spacious though and I liked the elevator. There was a couple stains on a few things in the hotel room that were a little concerning. Like I said overall it was fine but they could to better at cleaning.

Really nice lobby. Indoor and outdoor pools. No fridge in our rooms though and no breakfast which was disappointing. Nice place and clean rooms.

This has been a NIGHTMARE! They require you use a card that they put a $75 hold on so I gave my debit card. They proceeded to charge my card for an extra $50 that we did not charge and it has been 2 weeks and we have not gotten our money back. They claim that the funds were released, but my bank does not show that. We have had to go through a dispute process with my bank to get the money back. Again this charge should NEVER have even been taken out. The $75 hold fell off, but this charge did not. Furthermore, this is NOT a 3.5 star hotel. It is just like any motel I have stayed at before.

The hotel was the HOST hotel for the annual GWRRA Wing Ding. We stayed here for a week, and the rooms were very nice. The public areas and lobby area was very nice and clean. The issue I have is our room could only be serviced every 4 days! Ive never heard of anything like it! If we wanted towels, we had to call for them (we left the dirty towels outside the door). If our trash became too much, we put it outside the door, but had to call for new trash liners. Same for coffee, cups, TP, etc. They had a Coffee shop but it was only open until 10am. There was a restaurant and a Lounge, but the restaurant wasnt open, and the Lounge didnt open until 5pm and had a very limited menu. These people are really missing the boat. Wingers are big eaters! And had the Coffee shop been open in the afternoon, I would have been there every day! So, is the hotel trying to be cheap and save money, or can they not find help?

Anytime I am in Springfield I stay here, unless they are sold out for that time. Comfortable beds, great showers, friendly staff & convenient location.

Not fond of this place. Their airport shuttle is wack. Have you waiting for over an hour and the driver is always less than 5 minutes away and there is no traffic. Room sometimes have no soap or coffee

My wife and I stayed here for a short getaway after our wedding in 2018, and the staff and service here absolutely blew us away! There was an issue of providing the proper credit card to confirm our online reservation due to an issue with Booking.com, and they were more than understanding about it, and once we got it sorted out, they upgraded us from our extremely nice and spacious room, to an enormous, gorgeous, newly renovated room on the 9th floor with a mini bar, living room, and comfy bedroom. Nicest hotel room weve stayed at to date. Their restaurants are delicious, the interior of the lobby is gorgeous and modern, and the staff is incredibly kind and competent. The staff at the hotel made our stay extremely memorable, and we very much wish to go back some day. I highly recommend staying here if youre passing through Springfield or are just looking for a classy getaway

Staff was friendly and prompt. Room and common areas were clean. Pool was nice but many used towels laying about when we got there. Fixtures and furniture are adequate, we were in a king with a sofa bed and both mattresses probably are at (or past) the end of their lives. Several places showed water damage that had been fixed structurally but cosmetically it showed. Shower drain was super slow. Overall it was nice, I have stayed in worse but there are a few places improvements can be made.

This was my family and I second time visit and as before the staff was very nice and the room was awesome. The only concern I had was they where cutting dead branches while me and my family was swimming in the out door pool. Other then that me and my family will be back soon love this hotel

We really like the UP. Started staying here in 2018 when I would be in town for the Four State guitar show.

Positive: Hotel was clean and in great location for downtown. Negative: For a fancy hotel like this there was no microwave or small fridge in the room.

Nice hotel, but the drinks in the bar were outrageously priced and the water on the 9th floor took 6 minutes of running before it got hot.

Positive: Nothing they had on their website about the hotel was even close! No breakfast, no Starbucks, checked into wrong room, moved to another room, the fan was really loud, moved us again, the sheets and pillow cases had blood stains!! No outlets near beds! Negative: Everything, no amenities at amenities! Paid alot for 2 double beds(small!) And no breakfast at all! No vending machines! Not clean!!

Two out of two times we’ve had to wait at least 3 hours past our check in time—it’s currently almost 7pm (July 10th, 2021) and we’re still waiting for our room. We booked our room months ago. “Managers have already gone home.” I wish we would be able to have better things to say

Positive: This is a CLEAN pet friendly location. The staff were all very nice and made for a fast check in and check out. Indoor pool was open. This is our 2nd time staying here and will be returning. Negative: Restaurant and coffee shop were closed, due to covid, but no big deal

Positive: Location was acceptable and useful Negative: This is an older hotel that very much needs an upgrade. Bed was as hard as a rock.

Positive: Nothing. Negative: No ice, was told ¿go to floor 7,8, 9 or come down to front desk to get some¿. Room smelled so bad. So out-dated. Tons of kids running halls and the main lobby, even during quiet hours. Generally would not have cared but my 4 month was sleeping. Rude

Positive: Nothing Negative: Everything. No fridg,no microwave,no safe for valuables coffee shop closes at 10 am,bar in lobby closes at 9:30,hallway carpets are filthy,breakfast buffet was expensive. Overall the room was too expensive for the amenities(which were nonexistent).

Positive: I selected the hotel for its location & the room said it had a microwave. The location is great, close to MO St. & walkable to downtown. Negative: The room did not have a microwave. When I asked if I could have one, the front desk said no, its for the Exec Suites. I inquired if they were full and she said yes. I called to inquire about staying in an exec. suite and they could accommodate. Liars?

Positive: The staff are friendly. Negative: The rooms werent updated or very clean. The 1st room had a leak in the ceiling with black mold and smelled terrible. The second room didnt have hot water, and there was liquid poured in the bottom of the trash cans. Exercise equipment dirty and outdated

Rating for the cleanliness 6/10No breakfast, cafe that is pricey is included at 6 am-10 am

I stayed there in 1985 and remember it being very nice. Yesterday I was just visiting a guest and found it to be very clean and well kept. It didnt really show its age.

Positive: The best part about this hotel was its location within Springfield, but there are other hotels nearby that my group will be staying when we visit Springfield every year. I have more to type below but I ran out of characters. JUST DONT STAY HERE. UR wlcm Negative: I didnt like anything about this hotel. I would highly recommend booking elsewhere. Almost anywhere, really. The rooms arent very clean, aside from a couple, the staffs not super helpful. My room leaked over the shower and toilet the whole stay.

Our 1st room was to hot. My husband called for a fan but they just changed our room. Average rooms nothing to fancy. The website also says they have mini fridges in the room and neither room had one.

Very clean large and open lobby. Many stories high. Friendly staff directed me to the elevators so i can deliver food.

Electric panels in room were off, carpetting was off, lighting was super dim for a conference. I dont know the other hotels in the area, but it seemed overpriced for what it was.

Positive: nothing Negative: The extra fees at check in 75 dollars for incident then they charged anther 50 for something? and 12.04 for something about taxes or parking and for a 3 1/2 star motel it was NOT The motel had no fridge or microwave The money this place costed

Clean, friendly and quiet. Thank you.

First of all I booked through hotels.com 5 days before arrival. The issue was when I got to the hotel there wasnt any rooms available so we couldnt check in. I asked them to call me when our king room was ready and I was told they would hold it for us. So when we got the call we went to the the hotel a second time, again no rooms available....and it was a different person.. her name was Ali.. definitely needs training..I had to argue with Ali to give me a room. She finally gave me a handicap room with a broken shower. Which was not what I paid for. Ali also said she was preauthorizing my card. Which was already done upon the first check in. She failed to let me know that she charged my card $75 for incidentals. She actually said nothing is being charged right now. I was not happy with this hotel and will never recommend it again..

Rooms are dated and needs lots of work. Chipped paint, peeling wallpaper, nasty carpet and if you have DoorDash delivered contact free the maid is going to run off with it. Literally caught her going the other way with my food and then said oh I was just about to knock. Okay well my door isn’t in the direction of where your cart was.

Very filthy environment. Pool was cloudy with algae all around, ladders were completely detached. Our room was very outdated coffee bar did not work and the toilet would not flush plus it ran all night. When expressing my concerns the staff was very rude. Make sure you bring your own emergency kit they do not have bandages or anything to that matter. Very dissatisfied will for sure tell my friends and family about my experience. Will never stay there again.

My sister is a student at Missouri State, so we visit Springfield often. We usually stay at the Marriott down the street, but decided to try this room out since we were only staying for the night. Not really impressed, and expected to be! The service was very friendly, but they offer pretty much nothing(due to Covid). No Starbucks, no restaurant/bar, no breakfast, just nothing. I understand Covid restrictions, but you should be able to offer guests more than old coffee. Also, we had the suite on the top floor, and for a person who is even a little scared of heights, it’s pretty high, and pretty open. The room was okay, very dated furniture bathroom area was very small and no amenities. It was okay, but I have stayed at several better options in Springfield.

The AC ran the every day I was there, and never actually cooled down. The sink and bathtub were so backed up, that you’re standing in water while trying to shower. Finally, there were Cheetos orange dust and black dog hair on top of the duvet cover. So, long story short, I will be staying at a hotel further from the office next time.

Positive: Nothing to be honest very basic for the high price. Negative: They charged my credit a charge that has yet to be resolved and to different sets of employees didnt know what to do. I have to call again and speak to another group to get it fixed still.

Great place but covid definitely hurt it. there were no vending machines but the lobby is very nice and very nice rooms! would stay again 100% but i recommend y’all invest in a hot tub😂 nah but fr i liked it here

Positive: Location. Negative: The room was awful. Old, cracked tiles, hardware falling off of the wall, and a stained shower. The worst part was the AC. It did not work at all. It was on --- all night and the room was hot and stuffy. There was no air blowing, no coolness. AWFUL!

Positive: I was pleasantly surprised at how much I liked this hotel. The location was awesome. Short drive to get almost anywhere that I wanted to go. Room was large and nicely appointed. Negative: Just a few things I would recommend would be adding a mini fridge, as I do like to keep drinks cold. Also wish they had a smart TV. I did find plenty of cable shows to watch, but being able to watch Netflix, Amazon Prime, or Hulu would have been great!

I liked this hotel. Its older and a little dated, but the staff went way out of their way to make the stay great. The pool was open which was nice.

Only stayed one night, but the room was exactly what I was looking for - clean and quiet! Didnt eat there, but thats because the location is great for downtown access and all the restaurants and pubs on Walnut St. Would stay there again.

Positive: The location Negative: The room was very outdated. There was no information provided concerning pool hours or other amenities about the property. There were no USB ports to plug electronics into.

Positive: Location Negative: 2 tiny bars of soap. Room booked for 3 people. They did not make the beds or bring fresh towels. They did not replenish coffee pods in room. No service whatsoever. I think it says 2 restaurants? No restaurant for over 1 year. 0.75 oz shampoo??

Positive: Location and previous stays were good. Negative: Room was dirty, no linens for hide-abed, no soap or accessories were in the room. Serious mold on shower curtain, feces smeared on wall between stool and shower, no drinking cups, had to change rooms and new one wasn¿t any better. Sticky beverage on al

Brought my kids on a trip with me so they could swim. Pool doesnt open until checkout time even though its advertised online as opening at 7am. Not ok, but when I told the woman at the front desk I was leaving a bad review she smiled and said thank you. Would not stay again if it was free!!!!

Positive: Good service from staff Negative: Felt old,air conditioner didnt work very well

Positive: Very close to MSU campus.

In need of some maintenance. Room not serviced. Signs of age.

Adequate & clean....we stayed for the location. No fridge in the room, no breakfast

Positive: Proximity to Hammons Field Negative: The shower in bathroom was outdated and water pressure was weak and shower curtain was shoddy. Also, the windshield Wipers were stolen off my car overnight. Coffee shop next to lobby closes too early.

I did not stay here but heard about a lot of problems with peoples stays. From what I did see os the common areas were clean along with the bathrooms, but they seemed to have a problem with turning on the A/C when temperatures were in the lower 80s.

Attending a motorcycle rally here. The hotel is doing a great job of welcoming us riders.

Positive: Location is great. Quick assess to rooms. Negative: Disappointed there was no fridge.

Very friendly staff, great pool experience and very nice rooms!! The beds are really comfy..

The hotel is nice but a little out- dated. Also there was no refrigerator in the room. Other than that it is beautiful place to stay. Close to lots of things.

Room a bid outdated, but the worst part is no breakfast.The staff said the hotle is not full enough this mornning so no breakfast.

Positive: Location is great Negative: There was a major water leak in one of the stairwells that was not addressed during our stay. It progressively got worse. Only one elevator working for a 9 story hotel. Room AC didnt work great but just enough for Spring.

Awesome hotel. The glass elevator is the best part.

F u r looking for a place to stay that is loud, constant slamming of doors, people in the main area partying until all hours of the night, (it is 12:28am)....this place is for you!!!!! The restaurant and pool are closed with no mention of this on the website. Oh yes, I almost forget....one of the two elevators is out of service on a busy tournament weekend and the air in our room doesn’t work. Woohoo glad we are only here for ONE NIGHT! The only positive was the lady at the desk. Don’t remember her name, believe she was the manager. She was very nice and professional.

Great place and very close to downtown bars and clubs. I actually heard it was haunted and wanted to see if it was true... glad to say it is lol stayed in room 701 my boyfriend and I both saw a man standing by the window leaning against the wall. All in all great place to stay if you’re going out at night.

Positive: The view. Negative: No microwave, no continental breakfast

Positive: The hotel looks nice on the outside and inside when u first walk in. Negative: I did not like how the hotel room was dirty and had bugs in the room. I also did not like how they were unorganized about doing the schedule for the shuttle to the airport also I did not like being talked to as if my stay did not matter

Rooms are outdated with no refrigerator or microwave. Shower was clogged. Nice location though and cool lobby area.