We visit the Starbucks on Boston Road in Springfield Massachusetts often. We like the ice coffee drinks here, as well as the baked items. The people working here are very friendly and attentive. They always do a great job!!! Give them a try!!

Horrible Service staff needs serious training. They dont communicate well with customers .Ill never come back here again .

Not sure if Kale and Mushroom egg white had actual egg white though. Otherwise. Good.

I have decided to change my rating to a two star only because I haven’t seen Mat in a while and all my orders and visits have been so much more smooth without mat arguing . Hope to make this a 5 star soon … MAT IS TRASHHate to do this but “ MANAGER MAT” is terrible and argumentative… it’s disgusting ! I’ve literally bought my drinks here everyday since they opened this spot but now they have a guy that works here that literally complains about my order via drive thru saying that he will have to charge extra becuase my order is “ highly customizable” UM WHAT?? since when do you talk to customers like that and try to discourage them from the drinks they normally get and then threaten to charge extra???? Outrageous and then tells me he’s going to pay for my order which I know YALL get free drinks when you work there and STILL messed up the order … Mat has no customer service

The best Starbucks I’ve ever been to! I go every morning and they’re always so sweet and kind. They’re super consistent with their quality and customer service. Even on my off days they still give me a reason to smile and that is the best part. I highly recommend this location for above and beyond service and endless smiles.

Mat likes to argue with customers.

Best Starbucks around. The staff is fantastic and always happy to see you!

Theyre mixed coffee drinks are awesome. Staff is very knowledgeable and courteous. So happy they opened a store in my area.

The best cashier ever!!!! He was so nice and friendly!!!!! I didnt get his name but was around 4:30 and the nicest person!

The staff here is wonderful, always pleasant! My go to Starbucks!

Went inside n got excellent service instead of the long ol drive thru

Second Saturday in a row waited until 5:10am and no one was there to open when their hours state they open at 5am.

Great coffee not good prices

It gets worse and worse every time I go. The line is always way to long so one day I made an online order I pull up and to my surprise no cars were in the drive-thru so I pull up and ask for my order and I have a girl come to the window and give me a whole spiel about how if I order online I should come in to get it. Which I found real strange because even if I just placed my order the drive thru was completely empty so I didn’t get it. I come to this location often and I always tip great but today I got told I can’t get extra caramel in my coffee which was my final visit to this location because this is just getting out of hand. If someone doesn’t come to the speaker with a rude attitude then it’s someone telling me come in to get my order that I placed online then it’s someone telling me I can’t have my coffee made the way I want it...

Great coffee n snacks.

I love this Starbucks. They have never gotten my order wrong in the two months Ive been going here almost every day during the work week.

Perfect Frappuccino with all the extras and great customer service 👌

First time I went was great but I went today, waited for about 30 minutes which is whatever because there was a lot of people but I get home to find that my latte has absolutely no foam in it when I asked for extra foam and the cup was only 3/4 filled.

Everyones nice great service great food, I can see why there always busy or at least when I go there

Great service! I have a starbucks problem (addiction) lol

They have been out of Dragon fruit refeshers

Love the friendly service when you order inside..i felt very welcomed

Friendly and fast service. I visit this Starbucks regularly

New favorite Bucks. Great employees and fact they have drive through customers wear masks shows me they care about employees well being as well.

Friendly staff, clean, efficient. Great find on Boston road!

The service most of time excellent

So good ty

White chocolate mocha, hot or iced. Amazing.

My Girlfriend loves Starbucks so we visit often for coffee. I personally am not a coffee drinker tho.

As Boston rd continues it’s transformation, Starbucks has finally made its way down this busy road.Staff is polite and friendly, this is one of the nicer and larger locations in Massachusetts.Everything else is what you would expect from a typical Starbucks location.

I was a Dunkin Donuts #1 fan but my husband suggested I try Starbucks. I did and am in love not with just the coffee but how friendly, patient and caring they are about there customers. You would say why not give it a 5 star rating well someone is too happy with the whip cream and sometimes just sometimes I get alot moreee whip cream then coffee. I know it just happened 2 times but they made sure to fix the issue. Yes am still going back all take extra whip cream over bad service at Dunkin anyday. Please whip cream fairy take it easy is not that serious.

New place good location.

New Starbucks near our home..always good coffee but very nice friendly staff

The last two times Ive gone through the drive through at the Boston Road location, I get home to find my venti drink is less than 3/4 full. The staff is very friendly but obviously lacking quality control or training.

Not many around here! But this one is very nice and friendly service

Beautiful new place..friendly staff !

They dont update menu items for mobile ordering. They run out of whipped cream sometimes. Mobile orders are incorrect half of the time. They give you your food with no drink or your drink with no food and wonder why youre still sitting in the Drive-Thru window staring at them. I ordered a panini and got egg bites in my bag. The employees act like youre an inconvenience to them and theyre doing you a favor. They tell you to pull up before youre done ordering because they dont want you to order two drinks instead of one because its too much for them.

Very nice Staff. They Always get my coffee right

Restaurants dont let HUMANS WORK ANY-MORE..

Great service every time.

Super friendly staff. Excellent new location.

They staff is super friendly!!! Best service I’ve ever experienced !

Best drinks ever

Always good service

Order ahead on the app and its ready when you get there!

Delicious Caramel Brulee Latte ☕❤

It was great and great customer service

Good

Great

Brand new Starbucks, great staff and great storw

Awesome location, great staff, good service.

They’ve been closed for a bit 😢

Solid. Clean environment, friendly staff.

It was good

Thank you Joel on Boston Rd in Springfield

I loved