Julio at the store in Springfield, MA was superb at his job. What a refreshing experience to have a young man resolve my issues in a timely, compassionate, and professional manner. Please don’t waste your time on the phone or online (I spent half the day trying these!).

The kiosk machine has been down for months, it is very inconvenient to wait for staff to wait on you to pay your bill. As a loyal customer since 2012, I am very disappointed with AT&T. I expect to go in pay my bill, and leave, not wait for 22 minutes, corporate needs to fix this, or I am taking my business elsewhere, truthfully!

I definitely recommend going to this store. Nate was friendly, knowledgeable, patient and super helpful while setting up my new phone!

I came into the store looking to get a new phone as mine was no longer usable. I was greeted and taken care of immediately. I ended up qualifying for promotions and first net and ended up getting a really good deal for all I walked away with. I worked with Bailey - she was awesome, so knowledgeable and made the process super easy. I highly recommend!!!

I received excellent customer service from all the staff I interacted with. I had a scheduled appointment and was helped right away. There was a great atmosphere in the store among all the staff, with customers and each other.

Today we got help and it was great unlike our experience 3 weeks ago where no one wanted to help.

I had a very happy and knowledgeable agent help me with my phone this morning his name is Nathan and hes a credit yourcompany .

Nate was great! Every informative and friendly. Thank you for also placing my new screen protector on for me... I would have messed it up.

Fab! 😁!!! Service from Nathan was someone that i would drive an hour to work with him every time!!! Great cs renewed my faith in cell phone walk ins. Thank you ! NATE ❤ great job !!!

Great experience at this store. I would recommend Anthony and Julio to anyone. Their patient, kind and very helpful.

Terell and Julio helped us upgrade 3 phones and buy 2 watches, they were very pleasant, helpful and knowledgeable about everything we asked them. thank you! We will definitely be back..

I had an amazing experience today with an employee named Bailey. She was so helpful and wonderful with us. She literally made our day I appreciate the help and how nice she really was.

Had great experience here. Nathan who helpped me was polite, prompt, and answered all my questions accordingly. i was in and out of the store with what i needed rather quickly. i definately recommend this specific at&t location if you live in the springfield/chicopee area.

Nate was incredible. He informed me of deals through FirstNet that other associates had not shared with me. I will absolutely return. Thank you Nate.

Julio and Andrew were awesome, helped me out a ton on getting a line started. World class employees!

Julio was great! Had to get a new phone and he did an amazing job love the phenomenal customer service provided great deals also!!!

I’d give Terell a 10 stars. He is efficient communicative pleasant helpful and direct. I prefer to work with him and will wait until he’s free. He has been really good ensuring I understand what I am doing and what he recommends and why. The particular store has historically had excellent service and I send MANY people their way

Bailey helped me get an excellent phone and amazing service in this Springfield location! Highly recommend going here

Bailey was very helpful and got us set up with the best deals today! Highly recommended.

The Boston Road store in Springfield has terrible customer service. 90 minutes to upgrade a phone. Deliberately starting to slow down the transaction even further when I told the person waiting on me named Terell that I had to be out of the store soon to pick up my son. He knew nothing about the products when I asked him to tell me the difference between the different phones and the different iPads. He misquoted what my monthly bill would be by over $100 a month. When I finally was ready to leave, I asked him please make sure he put the receipt for the phone in the bag. He told me that he was going to email a copy as well.He neglected to give me my copy of my receipt .And when I called the store, After I left, the person who answered the phone there was even more arrogant, asking me “ma’am do you have a problem?“ When I asked to speak to the manager he told me that the manager was “out and about“, not knowing when he would return. I asked the name of the district manager and contact info and he told me he did not know who that was. I will never visit that store again or give them my business. After 20 years with AT&T, the same phone number,The rude and arrogant treatment that I received at that store was unacceptable. He needs in serious need training on customer service or perhaps a change in careers.

Simon was very personable and easy to work with. He instantly recognized my needs as a first responder by setting me up with First Net (amazing deal no other carrier can compete with), and made my transition from T-Mobile seamless. He is a true asset to your company and I most likely wouldnt have chosen AT&T if it wasnt for him. I highly recommend.

Anthony was amazing definitely will be coming back to work with him if I ever need anything else!

Excellent customer service at the AT &T store on 826 Boston Road in Springfield. Nate Wuerth took great care of me with the purchase of a new iPhone. He is very knowledgeable, polite, and patient. Nate took the time to show and explain all the features and benefits of various phones, accessories and plans. I highly recommend doing business with Nate, you will not be disappointed.

Nate very friendly and helpful was adding line to my iPhone watch gave me information on packages and very informative.

Fast and helpful service, they helped me get an old device off my plan add a new device; as well as help me with my discount I receive from my workplace partnership

Julio and Simon at the Boston Road (Springfield MA) AT&T store provided exceptional service with a great attitude. We left the store very satisfied!!

Simon and Julio were very knowledgeable and helpful. Was a great experience. Will come back again!

Julio, Anthony, Jt were a phenomenal help to us with our 5 new lines and helping us with getting us on at&t tv and the new apple watches highly recommend the 3 of them for any service you may need for any at&t services

Excellent customer service. All associates were friendly and eager to assist. Nate, as always, exemplified top class service while providing value for my money.

I originally had Verizon and wanted to switch over to AT&T first net. I had a horrible experience with Nate. I had the iPhone X and was supposed to get the $700 trade-in. That did not happen he had told me I needed to wait so he could speak with his manager and then his manager could not do anything about it so she needed to speak to her manager I just felt like it was a game that just kept on going. He also had told me that I needed to that it was store policy to get the insurance on the whole bundle which included the phone watch and iPad. Mind you we did not get an iPad we just got a Sim card. He also did not tell us that it would have been cheaper to not get the iPad SIM card every month because we did originally tell him that we were not going to use the iPad SIM card at all since we do not have iPads. Just a horrible experience with Nate. I would not recommend seeing him.

Bailey was a great rep and resolved all of my issues! The manager JT and Bella were also a great team and addition to Springfield!

My girlfriend and I went here because we had to switch to a new plan with new phones. She had Verizon and I finally convinced her to make the switch to AT&T because they’ve always been great to me. Nathan was the employee to assist us. We both qualify for the FirstNet plan so that’s what we did. We were told that we have to do a bundle with the Apple Watch, iPad SIM card, and iPhone 12, because apparently you can’t just purchase the iPhone 12 on its own. We made it clear multiple times that we were not interested in the added insurance on our devices. Nathan informed us that we have to purchase the insurance for the first 30 days and then we can cancel it if we would like. It sounded pretty fishy but i’ve had AT&T for years and always had good experiences with their employees and I trusted them. I contacted FirstNet after leaving the store and they told me that they never heard of such a thing and the insurance is always optional. I called the store and informed Nathan of that and then he said that it’s a store policy. (Strange because my brother purchased a phone a week prior to this at the same store and was not forced to get insurance). I then contacted the store later on and asked the employee who answered about the “store policy” and they told me that they do not have such a thing and the insurance is optional. After being a loyal AT&T customer for years, I would’ve expected a lot better than an employee lying to me when asked about their services. Really shows that they’re only in it for the money and don’t care about their customers. After this experience, I am already contemplating dropping AT&T and going over to Verizon.

I highly recommended this company they’ve done well for me at this place the employee Bailey helped me out throughout the whole process 5 stars

My husband and I decided to upgrade our phones. We went to our usual AT&T store where Bailey helped us. She was professional, friendly, and knowledgeable.

Very respectful, very quick and efficient. Didn’t wait long. Worked with me to find the best plan and price for me. 🤟🏼💯

My time at this store was amazing a big great ty to Julio Anthony and jt was very professional and very helpful would recommend to anyone 100%

JT and Julio did an amazing job assisting me today to get a better unlimited plan with streaming service without spending more money!

I came from out of state, as there are now iPhone 12 Max Pro’s around, and Nate was most helpful. He was attentive, understanding, and most importantly honest. I highly recommend this store, and urge everyone to follow his example of customer service! Thanks Nate!

Great Service, I went in with a problem and Simon was able to knock our bill down and also gave me a great suggestion on lowering other bills. Highly recommend this location. Plus there is a resident Raider fan so that’s another reason to stop by.

Good customer service at Att store in Boston rd. Springfield. They help you with everything you need.

Terell was very helpful in getting me a new plan! He was very nice and knew what to do.

Terell was great and was very helpful with setting up new phones!!

Anthony Williams was excellent. He was kind, courteous, and most of all, knowledgeable of AT&T products & services. He is to be commended for a job well done.

They were great and they were so quick with service! Nate was awesome made the process easy start to finish !! Thank you

Clean store, all of them with masks, good mood and i was able to see them working in team. Tons of offers and discounts. Cris from the Boston Rd store gave me an excellent customer service, i think he is the Best seller i came across in more than a year.

Very helpful after problems at the Riverdale road store. Always had great experiences here, friendly and helpful. Thank you so much from my daughter and I.

Nathan was great big help and super nice !!!

I had a very good fast and easy experience with Nate awesome dayThank you

Simon was knowledgeable and handled both my inquiries in record time. Will definitely come back and work with him in the future. Thanks

Terrell was quick and pretty efficient helping me return/exchange & purchase accessories for iPhone 12 max ( I was exchanging the 12 Pro for the pro max when another store was unable/unwilling to help!)!!

I was locked out of my apple account and the apple reps could not help. Terell Rice resolved my problem. He should have the title of tech genius.

Great service. Andrew the associate that helped me was so great. Excellent personable. Definitely person yo have w your company.

Simon was so helpful! He made what I thought was going to be a frustrating experience to upgrade 3 phones super simple and easy. The other staff members were also very friendly, and we are very happy with the service. The store was clean and all COVID protocols were followed.

Great service! Everyone there is so polite and always goes above and beyond to keep us customers happy!

Great customer service, store very well clean. Air conditioning was a blessing since it was 90 outside. Seeing a worker clean and sanitize the seating area after another customer left was very great to see just how much the workers care for both our wellness and their own. Overall a great location, would definitely recommend!

Super great team, very friendly and helpful. Excellent safety regulations in place and still a warm and friendly experience.

Excellent customer service. Terell was amazing and made upgrading 2 phones super easy. He was very professional and very nice.

In the past, I have received fair customer service from the customer service representatives at AT&T. But now, to my delight, I can say that I received stellar customer service from Terrel on Boston Road in Spfld, MA. Terrel promptly asked if I needed help. He appeared knowledgeable both times, as he seemed to offer the best solutions for both of my dilemmas. As a result, I highly recommend the AT&T store on Boston Road in Spfld, MA.

Julio was very helpful in every way

Great service! very fast and friendly. definitely would come back to this location! keep it up and stay safe and blessed 😀😀😀😀

Love this place all the staff and the gentlemen that greet us and helped us get our phones was very friendly and professional he know what he was doing helped us out I recommend anyone to come here clean and neat environment love it ❤❤

I highly recommend seeing Vidal at At&t on Boston Road! He is such a pleasure to work with and he provides amazing customer service to his customers and helps you with everything you need. Hes great!

Everyone was so helpful and kind!

Nate helped me with my iPad and I will be back next time I need a new product or service!

Terell is very nice and was super helpful to work with!

Great Customer Service. No problem coming back here again.

Terell is the best of the best. Located in Boston road Springfield MA.

😝 I had an amazing experience today at this particular storeStaff were very professional and helpful

Came into att and nate the customer service rep helped me retrieve my voicemail and set it up because of an app he gets 5+ stars in my book !!! awesome work boston rd spfld ma

Vee, Simon and Terell assisted me with my IPhone and we’re extremely professional and patient explaining and getting to solve the problem. Their personalities, knowledge and expertise were stellar. Especially when trying to help me understand what to do and how to operate it. I made 3 trips to the store for different matters and they were exceptional. Simon helped me the first and third time. Terell the second and Simon pitched in with Vee the third time. What better compliment than to witness a crew work as a team even when the store was extremely busy, they made customers feel comfortable and aware of the time. Great professional service. I’ll be back! 👍😁👏🏼 Job Well Done !!!!!

Nate was awesome! Great A+ service!!! Thanks!!

Simon was very knowledgeable and polite.

Great customer service, great 👍 products and the josh was great with selling products

Nate and Julio helped me out greatly today, and I will be back!

(Got help from Josh & Vidal)Couldnt have asked for more from these two guys. Super effective when it came to setting up the non-profit I work for with a business account.- Chris

Anthony was our salesperson and he was great. Answered all our questions, was friendly, and knew his job very well.

Excellent customer service and very helpful

Vee and Josh were excellent. My experience with them was great. They answered all my questions and went above and beyond to help me. I would recommend anyone to go here and ask for Vee and Josh.

Cody was incredibly helpful and patient, great job

Very helpful, personable & informative!

Ive been on the phone on hold for 20min just to ask if they have a google pixel 5 in green Ill post an update to see how long it takes to get someone on the phone

Terell was excellent to work with! Very comprehensive when handling the phone and tv service!!! 5 stars!!

Amazing with people and willing to help as much as possible.

Service in here is great, my only complaint is the wait time. The manager of the store (forgot his name!) is very customer centric, and you can tell that his associate enjoy their job.

Store Rep Vee and Josh were on point with greeting me in a timely manor. Vee make sure I got the phone I wanted and let me know about the current promotions! Walked out the store satisfied!

Went next door to tip top nails excellent job

Great customer service. Very friendly and professional sales consultants. Responsive and extremely capable management team.

The Manager, Vee was able to figure out the problem with my phone. He really helped me out and made my day!

Went there to switch to another carrier and I didnt have my old pin. They were very helpful and didnt give me any hassels like I expected. Good customer (ex- to be) service. If they treated me like that I think if you were staying, it would be even better.

Great service the team of staff members worked well together and with everyone in the store.I had questions and they had the answers I was looking for !I got a great deal on a Note9 and even got a $200. Credit added to my account... 5 stars any day

Great service and friendly people

Good experience and professional service

Great, Fast Customer Service

Bailey was very helpful

Simon and Julio ROCKS for sure.

Everyone was super nice and helpful!

Bailey was great

I spent slot of time there and they have always done their best to help me.

I been calling since yesterday after calling maybe 7th time someone finally picked up but asked if I can call back in 20mins gave it time I called back an hour before closing time no answer called & called & called no answer I drive over there 7: 26 store closed mind u closing time is 8pm. I called again today twice may I add & still no answer.

Bailey was great