LOVE THEM!!!!!! Starting with Josh in the beginning sales process and ending with the amazing ladies in the office. Josh did everything in his power to get me what I wanted and reasonably priced. I told josh what I needed, not what I wanted?! He gave me what I needed and also offered me what I wanted, without me even knowing. This is the type of salesman you want. I went to more than enough car lots from the best to lower end, NOBODY and I mean this, Nobody gave me all in one. It was either one or the other, or neither at all. I highly recommend Ideal if your looking to build your credit, have no credit. They’ll put you in something nice and affordable for you. I can honestly say I’m happy, and I feel confident with this purchase. Low mileage, Loaded, and it’s a beauty I must add 😍. After this pandemic we’ve went through it’s nice to have good people on your side, that care about the customer most importantly and aren’t just about making a sale. Great experience!! I will be referring my family and friends. Don’t have a doubt, if you do just walk in and talk to Josh, he’ll get you together, and get you together with something that’s nice. Amazing place and amazing people!!

Talk to Josh this guy will get you right with and good vehicle and a good conversation

Josh helped us find a car. He was a tremendous help along with the staff! Thanks!

The Springfield location is the BEST!!! We have dealt with them in the past and had a wonderful experience. Today we went to them again and dealt with Josh and Michelle and the experience was again wonderful. We were able to bring home a new car!!!! Absolutely amazing customer service and will definitely be telling everyone about Ideal in Springfield.

Josh was a great guy to do business with. He was friendly and easy going. Things moved fast and am very glad we chose Ideal for our purchase.

Josh was nice down to earth and got me in the car of MY CHOICE and treated me so respectfully !!!!!

Im so excited that I have a vehicle again! I would not be able to get a vehicle without these guys. My credit is horrible. No credit checks!!! Im beyond thrilled with the vehicle that I purchased and Im even more happy to be building my credit. Thanks, Ideal Auto Sales in Springfield, IL!!!!!

Great customer service. Explained everything sufficiently. Went out of their way to make sure qe got financed. I am very pleased with my vehicle and everyone at ideal! 👍

10/10. Josh was great and really helped explain things. I was able to find my vehicle with ease and enjoyed the process and it was my first time buying. Thank you

Great deal, great service. Fast deals. Highly recommended

1/10 Staff is Great, Vehicles are trash!! Purchased a vehicle back in January and have had nothing but issues. It has been in the shop 4 times about to be a 5th and has cost me money for repairs that were not covered under the warranty I pay for monthly. Recently found out the vehicle was in a wreck back in 2016 with moderate damage to the front of the vehicle. This information was not disclosed (By law it does, because it affects the value of the vehicle) When I called and asked how they will rectify this I was told We do not have to disclose that a vehicle was previously wrecked because we do not know that information. They are only worried about the money and not the customer or what they are selling. As long as it puts money in their wallets.

Josh and Michelle were able to put me in a car and I love my car and everything about it!!! Get there and get in one today!!

10/10 great service, sold us a great car, I highly recommend!

Really enjoyed my experience with purchasing my vehicle from Ideal. Very nice people.

I would absolutely recommend buying a car from ideal auto sales in Springfield. Josh helped me with anything and everything. They are all so patient and pointed me towards the exact car I wanted. They are very respectful people. They work around with any problems that we have. I came to get a car and drove away with the perfect car. Thanks for the help of josh and Taffy. 10/10 recommend!

I was nervous going in, but Josh was great! He was kind and straight forth walked me though each step and made sure I understood everything. Asked what I was looking for and gave me great options! Taffy was also great to deal with. I highly recommend checking out Ideal Auto.

A good place for someone with poor credit to get a fair deal on a vehicle. The staff was polite and accommodating, and explained details comprehensively throughout the process. I never felt pushed at any time during the process, and everyone was competent, professional, and friendly. I dont like the car buying experience, but Joshua made it bearable.

Thank you Josh and staff at springfield ideal auto you all were awesome the car is awesome as well I will definitely refer as many friends and family as i can . Thank you again Josh and staff Springfield ideal auto sales.

10/10. Absolutely recommend working with them. I was helped in my car buy experience by Josh W. And Michelle. They were great. The process was easy and understandable. I didnt feel pressured to get something I didnt want or that I was being pushed into a sale. They really helped me out and they have some decent cars to chose from. Definitely a great option if youre looking to build strong credit. Im very pleased with my experience.

I would absolutely recommend buying a car from ideal auto sales in Springfield. Josh helped us with everything. They helped not only with finding a car Josh also helped entertaining our three year old during the wait. Josh and Michelle are both very nice people. We came to get a car and drove away with the perfect car the same day. If you are looking for good bi weekly payments I recommend coming and checking them out.

Loved making a deal with Josh and Michelle. I never felt like they were trying to push me into a car i didnt really want. They were very patient and polite with me. I absolutely love the car I got. When I took my test drive i noticed a couple issues that they are going to be fixing. They really want to get you in something you want and they want to make sure it is reliable. Ideal is an awesome and fair used car dealership. I even told them if they ended up getting another car like the one I got but in a certain color to let me know because I will want it lol. I would 100% recommend ideal to everyone looking for a good used car. I also got a chance to talk to the mechanic and he was the best mechanic ive ever talked to. He made sure I understood what he was explaining to me about the car. He was very detailed and definitely seemed like he genuinely cared about fixing any and all problems in the car and making sure the car is in perfect running order. Ideal has a great team here in springfield. You guys are awesome

I had a great experience nice and friendly and staff was honest about everything.

We had a great experience with Josh. The process was simple, straightforward and quick. Were very happy with what we chose and our payments are manageable.

1/10 would NOT recommend!!! They don’t care about anyone or anything but money in their pockets!!!!! I had a 5 o’clock appointment to test drive a car and I even called before hand to confirm that I have an appointment and they sold the car 2 hrs before my appointment!! Would’ve most like purchased the vehicle but they didn’t seem to care or even call to inform us that they sold the damn thing!!!!

This was the absolute easiest process and the staff were fantastic love my new vehicle payments are reasonable thanks Ideal your awesome!

Was looking at an Chevy Impala on the internet, noticed it had no price on the car. So I call the dealership asking the price for the car, was told she can’t give the price over the phone. I said well I live over an hour away, I’m not gonna drive that far if I don’t know the price. The lady states, my boss told me not to give prices over the phone, he wants you to come in and look at the vehicle. How can you run a business like that. Lost a possible sale!!! What a joke

I had a great experience with the Springfield location. Josh W was my salesman and Michelle worked with me on the paperwork. Both were very pleasant, polite and professional. I think this was the best car buying experience Ive had. Do your research about the vehicles and establishment before going in so your expectations are set. I love the warranty and insurance options as well. Thanks again Josh and Michelle!

Great customer service. Josh was so helpful and made sure i got what i wanted. The ladys in the office were amazing and explained everything thoroughly and made sure we understood it all. Would definatly refer anybody to go to Ideal Auto Sales!

This was a fun experience and didnt take all day. Everyone was friendly and professional and answered all of our questions honestly without extra fluff.

Josh is awesome and wonderful to work with. He doesnt hide things from you and is up front about everything to do with the vehicle. Thank you for going above and beyond!

An absolute joy purchasing our vehicle from Joshua. This is our 3rd vehicle and we continue to purchase from Ideal Auto Sales because of the TERRIFIC customer Service. Joshua was very knowledgeable, up front, and most importantly, honest! I will always recommend Ideal Auto Sales over the others!!!

Great people healing me build my credit!

I had a great experience today at Ideal Auto Sales with Josh as my car salesman he was very friendly caring to my situations and very patient. Buying a car was a huge decision for me to make today and I was allowed to test drive as many as I wanted to spent almost the entire day there not once did he seem impatient and made sure I was put in the exact vehicle I wanted very grateful for my experience today with Ideal Auto Sales and I will definitely be with them for a long time and refer them to others thanks again ideal for getting me the car that I need and deserve

Very friendly and a great business to buy a car from

This is my second car though ideal Josh is great I would highly recommend them to anyone I got the car I wanted they will work with you on anything and great about fixing any issues you have as well

Honestly was nervous about going in but Josh walked me through it all and got me into a car that ive already fallen in love with with low miles and low payment couldnt have asked for anything better.. Thank you so much

Def recommend josh he was super nice and walked me through a lot of it

Great experience, was about to work around my work schedule and get me in the car I wanted. Josh and Tabby were amazing and quick.

Buying a car from Ideal Auto Sales was the best experience ever Josh and Michelle are so helpful and very friendly I strongly suggest if your looking for a vehicle you check out Ideal Auto Sales

So far happy I went in. I got a car that I wanted and they work with you

Had an amazing car buying experience with Josh, and his new trainee (also Josh?) They were amazing, knowledgeable, and fast.The lot was clean, as was the office, and the car we drove was just as described on the website. Every step was transparent and there were no surprises.Josh made the experience easy, simple, and friendly. I would 100% reccomend him and Ideal Auto Sales in Springfield. Thank you!!!

Awesome service Thanks Michelle, Joshua

Friendly service. A+ experience.

Stay away from this place. They are insidious.

They was very kind and affordable, and understanding to my situation.

Could not be any happier. Got a new vehicle. They are Awesome there.

Very good people to work with!!!! Very very friendly needed a 3rd row and they had me in one the same day!

Josh was great with helping me pick out the right car

I had a great experience. Josh was nice and very straight forward. And i love my new car !!

Josh at ideal auto sales got me into the car i wanted fast and friendly and i couldnt be happier .... Thank you guys

There not a bad dealer they will work with you and creditors to get you financed in reasonable ballpark for your budget.

Josh was very polite and made the experience go through smoothly love my vehicle I got thank you

Worst place to buy a car.service place is a joke and office people aernt any help once u purchase ur vehicle.my wifes truck been good for most part but dealing with service manager and techs is worst experience u can have.they do what they want not what there asked.then play the blame game on whos fault it was.nobody higher up to resolve ur issues so u just have to take it.

The staff at Ideal have always been great to work with. We just purchased our second vehicle from them. We definitely recommend them to folks needing a vehicle.

My salesman Chadwick was exceptional. He helped me choose a car that best fit my lifestyle and needs. I will definitely recommend him and the overall service and business to others.

Went above and beyond to ensure we got into a vehicle WE wanted!

They helped me get into something that fits my familys needs and they have low down payments and work with you on your monthly payments so that you can afford your car and your other bills with no problems

I got a car from them 6months months ago two months in my muffler got loud they fixed it then said they don’t fixed mufflers my fourth month into having this car my whole muffler fell off and I it wasn’t even the whole muffler so they put it on the car somehow!! ( I got it in my trunk now I wish I could take pictures of it to show u) as of now it’s been around 6months I had this car I wish I’ve never went to them!! PLEASE DONT DO IT TAKE YOUR MONEY ELSE WHERE! I’m going to give them they car back because ain’t no way in hell I should have these issues already!!! I’m gonna take it as a repo and I’ve never been late on one payment now my car is loud as hell And Mike (the Service man)that works there so rude!!!!!!

I had a great time getting my car. It was quick and easy and they really seemed to know What they were doing and got me into the car I wanted.

I had an amazing experience getting a vehicle even though I didnt want a car I love the car that I did end up getting it is amazing and Joshua was amazing at helping me through it I would reccomend anyone going there!!!

I got a car the same day and i appreciate it but it wasnt what i wanted or close to it but its a small lot i really wanted a car but ended up with a half truck like car i feel if your making the payments they should meet you half way so that your happy in every way but anyways Ill be able to get from a 2 b thats what matters

My wife Brenda was treated with the upmost friendliness and honesty by josh at the Springfield store wonderful place great cars i recommend ideal in Springfield to anyone

Josh was wonderful helping me getting a car I was approved and the selection of cars was easy

I appreciate their great customer service . They gave me several options with a low down payt. I walked out of there with a car of my choice in the same day.

I just got my SUV today and I love it, thanks to everyone at Ideal Auto

Got a trade in newer car with warranty excellent business for people with no credit they dont use credit scores they base everything on your income 500 down or more will get you into an nicer car dont forget to get the warranty very friendly people if you decide this is for you please mention my name thank you Ive been a loyal customer for going on 4 years and Ive never had any problems with the people there

Made a review on here previously saying how good this place was, and now here I am writing another less than 2 months later. I have had this car almost 2 months. Its had to go into the shop for the exact same issue twice now (which is the alternator going out on it). The first time it went in they said they put a new one on it, along with a new battery. That was obviously a lie because less than a month and a half later here I am having to get another alternator. so Im just writing this to warn people about the service and quality of people here at Ideal Auto Sales. Also they make it seem like they r trying so hard to help u when in reality they are just trying to screw u out of ur money. This will be another week(if not longer) that Ill be paying for a car Im not able to use.

Grrrrrrrrreat Customer Service!!!

I would never buy another car there for nothing. Its crazy when the sales people are more honest than the service department. Service is the worst I have ever dealt with in my entire life. It takes 10 or more days to get your vehicle in then they want to order the part and take another 4 days before its done on an 1 hour job. They refuse to be flexible in when its going to take so long to get the part they hold your car hostage even if its ok to drive. When you complain they threaten to cancel the service contract. I hope an appliance repair person treats Mike exactly as he treats his comsumers. On one servicing the mechanic actually broke my drivers seat side where all the electric controls are and I drove my vehicle with the seat controls hanging by the wires for 2 weeks? If I could I would give service negative 4-5 stars.

Drove bye today seen what I wanted left with it in a few hours Awesome service and staff thx Katrina and the sales and mec department above and beyond service highly recommend by me to anyone that is looking for a reliable auto with a great contract

Great place to deal with. contact Katrina she will do you right bought a 09 jeep real happy with it.

Exercise caution. Theyll get you in to a vehicle without question but what you should ask yourself is how much youre willing to give. Aside from that Josh is great.

Good people, ask for Josh, good guy to deal with.

Very poor customer service. Waited a long time before anyone even said anything to us. There were people who worked there but they were behind glass and seemed to care less if we were there or not. We knew what we wanted to see. It had some issues, so we didnt buy it, but I dont know if Ill go back to test drive anything again. Poor customer service. Ill take my money elsewhere. Not worth your time. Go somewhere else.

We have had awesome treatment and they are very professional. They take care of there customers. I recommend them to anyone.

No prices on any of the vehicles on any of the websites. Seems a bit shady and I dont trust a dealer that wont put prices up front. Good bye.

Help me out with the need for a car and time moved by and have it paid off

Terrible service. If I could give zero stars I would. I would rather stick to public transportation than to get a car from this business again. I will be VERY happy once I am off their lease. If you want to avoid weekly payments, and threats of repossession after a late payment of ONLY three days--save your money, fix your credit, and go to a legitimate dealership. $500+ a month for a 10 year old car?? Ridiculous.

Wanted to put 400 down when they where only asking 299 but I couldnt get a vehicle that I was going to make the payments on because I worked as a delivery driver

A woman who looks like she just woke up comes out to the lot. Immediately asks how much I want to pay per month (dirty tactic dealers use to maximize their interest profit) . I answer that Im more interested in total price and inquire about a 06 sonata with 124k. She says its 10k. 10 grand for an 11 year old car with high miles! She sees my incredulous look and rudely says bye walking away. you want to be treated terribly, while paying 3-4 times for a cars value? Look no further ! this is your place!

LITERALLY THE GAMESTOP OF CAR DEALERSHIPS, DO NOT BUY FROM HERE. Terrible place to buy a car. They rip you off and the people lie and are extremely rude. Before you buy a car from here (which I do not recommend in the slightest) make sure you look up the actual value of the car and multiply it by 2 or maybe even 3, and you will most likely have your total payment for that vehicle. Honestly, ask a friend, ask around. They probably are or knows someone who was screwed over by them.

Very much rips off. Got a car that we are still paying for by Kelly blue book the car is only worth 500 but, we are paying almost 198 on a 10,000 dollar loan. They take advantage of people who badly need a car but, doesnt have the credit too

Great place to buy a car if you have bad or no credit. Financing was fast and easy.

A very good place to buy a car good dervice and friendly peeople also low payment plan and low down payment its a grate place to get your next suv or car from.

Bought a great vw beatle.good place great selection.

Do not come here they want stupid amout of down payment

They really dont like it if you have your own cash and are trying to buy car. They specialize in higher than average interest loans for those with bad credit.Made me feel very unwelcome as a cash paying customer.Insisted I fill out credit app before giving any info out of cars on their lot.

No prices on the website major red flag for a shady dealer watch out.

Decent

The manager lies alot and they stole my stuff out my car.. They always trying to get over on single mothers

Great customer service!

I wouldn’t recommend anyone to go there I wish I would have never went there they have the worse customer service ever especially the mechanics If I could rate them a -2 I would a 1 waste being nice

Could not get helped.

Friendly helpful people

Poor customer service. It seemed no one was interest in selling any cars. We had to track someone down for a test drive, then they didnt know about the particular car and didnt offer to find out. We ultimately left because it seems they could care less if you were there or not, even with cash in hand.

350 a month payment for a 10 yr old car??!!! I dont think so!!!

This is the worst I took my van in to be fixed they wouldn’t look at half the things wrong and then just reset the codes I went to pick up they wouldn’t give it to me wanted me to make another payment early ..Mechanic argued with everything I said was wrong..before I left town the engine light was on again I wouldn’t recommend this to my worst enemy

Great service

Ideal helped me big time Thank You

They do exactly what they say they will do. Buy here pay here and they dont run your credit.