Sales Associate Chris Rude welcomed us with respect and listened to us about what we wanted in a vehicle/purchase. Chris answered our questions, and kept helpful - never overbearing contact with us during the process. John, the Financial Manager provided the same service. I would not hesitate to return to or recommend Honda of Illinois.

I am a long time customer of Honda of Illinois. I am especially appreciative and impressed by the service department. They are always helpful and they do great work. I trust them fully with all of my family’s cars.

Great service. Frank the service manager provided lots of details. I had a question about replacing heat shield/splash guard - and he was more interested is us understanding what would be an expensive part instead of just pushing the sale. Highly recommended.

Great experience, super quick, no high-pressure tactics to sell you parts for your car.

I am always greeted immediately and very warmly as soon as I arrive at Honda and I am greeted by my name. If I choose to go somewhere else while my car is being serviced, I am notified immediately when the job is done. I have never had a bad experience with them.

Had to get a new battery while on a trip and stopped at Honda. They were able to get me in and I was on my way in little time. Grateful for your service. Also you had a great waiting area with light snacks keep up your good work.

I have had very good experiences here. The last was a service appointment which was easy to make, and the service which was exactly as they said it would be. An added bonus was the ability to use a loaner vehicle while my car was being serviced.

First time buying a car from here. I was totally unprepared going into it but the salesperson, Mello, was very kind and respectful. The process was relatively quick and painless and I happily walked away with a beautiful 2022 Honda Civic Sport.

Purchased van 5 months ago. Questioned transmission fluid at time of purchased. They said it was fine. Took in for routine service and imagine - we need $400 transmission fluid. Not sure if daily lies with service or sales but they should function as one.

Richard West was a life saver & was always available to help me during a crisis. I could not have asked for better, prompt service. Also Eric & Amanda in the service dept was equally as great. Thank you all, you & Honda are the reason I just bought my 3rd vehicle from your dealership since 2009.

Staff are knowledgeable. I’ve enjoyed a lift to work from other local dealerships and Honda doesn’t provide this service. It makes a difference for me with future purchases.

Paul Gary in sales and Amanda in service department really went out of their way to answer questions and provide what we felt as good, no excellent, help and knew the answers we needed. Also the financial department gentleman was soft spoken and did not push with the different options available. We went to two different dealerships and their stock was almost nil because of the pandemic. Hondas lot was full and they had a truck come in the night before and Paul offered to get an Accord from that delivery because it had more bells and whistles. I like the bells and whistles! Plastic still on the interior and had the silver exterior and leather seats with all the safety features. My husband knows I need those safety features! Between Paul and Amanda my visits to Honda have been flawless. Nice area to wait along with my preferred Coke products, freshly made popcorn as well as other snacks to watch TV.Thank you Honda! We are grateful!!Carole and Jack Stucki

Very happy with purchase. Paul was my salesman, very upfront about the vehicle and was willing to work with me to make a deal that same day. Went through full service and detail after purchase. Would recommend this business and wouldn’t hesitate to purchase a vehicle here again.

I purchased my 2020 Honda CR-V one year ago, I have taken it to Honda of Illinois for an oil change and tire rotation at the 6 month and 1 year anniversary of purchase.Both visits were pleasant experiences.The work was preformed in a timely manor and everyone I had contact with were professional and courteous.The price charged was fair, and the waiting room clean.

Chip did a fantastic job showing us different makes and modes with no pressure. Also John did a great job with financing and answering all my questions. Was a refreshing experience after some poor car buying experience in the past. I definitely recommend starting your search here, and asking if chip is available when you arrive

Super shady. We negotiated to purchase a vehicle, got thru the final stages and wired the entire amount. AFTER the purchase we were told by the rep there was a”chip missing” and we were unable to have the vehicle. he was unwilling to negotiate for a similar vehicle that cost a couple hundred more even though the entire cost was thousands. SHADY . I wonder if they had sold the vehicle already. I Would NOT recommend. Am currently awaiting full return of the purchase but the time and mental energy spent at this place is NOT worth it

I had a great experience. They were easy to deal with. And not a lot of haggling back-and-forth. I would definitely use them again. Although I love my new Honda pilot and it might be another 10 years. Christopher rude was my sales person and he was very nice and easy to deal with.

Very helpful salesperson.Test drove the car decided to buyFinance manager was great to work with, got paperwork together and got signed.Love the car and will definitely be a returning customer.

Richard West was very helpful to us from beginning to end of our purchase of a Honda. We appreciated his knowledge of the vehicle and personable approach throughout the deal.

Stopped due to an emergency while traveling at the end of their workday, and they still took the time to look at my car, repair it enough to get me home, and explain the comprehensive repairs it would need at my dealer. Top notch service!

I had a great experience at Honda of Illinois. We were planning to visit several different dealerships, but it became very clear that this was the place to buy our car after meeting our salesman Tobin helped us find what we needed quickly and efficiently. He understood what we were looking for and didn’t waste our time. I look forward to coming in for service in the future, and upgrading to a bigger car in the future with Honda of Illinois!

Great service. Informed on what was done and what might need to be done in the future to my vehicle.

As always Honda service took great care of both my car and myself. Frank in service is always helpful and a friendly face. I appreciate that.

Service Advisor was very friendly and helpful, however the technician did leave two bolts in the car that were most likely from the part they replaced due to the recall. Over all they performed the recall service quickly after I had to call multiple times to check on the availability of the part that was recalled.

After the catalytic converter was repaired at the Honda dealership, the car ran beautifully for several days. But right before I had to leave on a weeklong trip to Minneapolis, the check engine light came on again. I didn’t have time to take it into the Honda dealership again so I am currently driving around the Twin Cities with the engine light on. This concerns me. I will bring it into Honda when I return home..

Honda of IL did a great job with my service. The staff is friendly and helpful. I was on my way in no time.

I have been buying Honda’s for over 35 years from this dealership. Always a good experience and sales and service personnel are fantastic. Just bought a new car and they didn’t have exactly what I wanted on the lot, as inventory is coming in very slow, so they found me exactly what I wanted nearby. I love my Hondas!! This purchase was through Chris Rude and he was great. Very personable, professional and helpful. Obviously I will be back to this one-stop dealership.

First of all my wife and I was impressed how We was able to get the new car We wanted during this chip shortage, salesperson was very knowledgeable about the car and We thought it was a very good car that was reasonably priced, We would buy off this dealership again 😀

Richard West and everybody we dealt with at Honda of Illinois were exceptionally professional, friendly, courteous, and caring. We had an excellent experience there. We highly recommend this dealership. Thank you again, Richard!

This dealership is amazing with great people to work with and free popcorn! I had a wonderful experience and came out with a great new car! I highly recommend going to Honda of Illinois to find a nice new or used car!

Almost 2 hours just for an oil change. I cant wait til I no longer have my Honda vehicle with this warranty that requires oil changes to be done there or warranty voided. Just for that reason alone I will never buy another Honda vehicle. Takes this long almost every time. The one good thing is that tge staff is friendly. Only reason I gave 2 stars.

Alex sold me my new 2021 Honda CRV Special Edition! I contacted him and told him what I was looking for and he found it for me! He made the process extremely smooth for me and I am very happy with my vehicle! It is perfect for our family! I highly recommend going to Alex for your next purchase!

We just bought the new Honda Odyssey and so far we love it. Paul Gary is a great salesman. He was awesome to deal with a couple of years ago and was just as awesome this time around. Honest, direct, and helps you get the best deal you can get it! I know the next time we need a car we will start with Paul.

The service department is horrible. I recently made an appointment for an oil change. Stayed and waited while they worked on my car. They call on the overhead speaker and announce one name, not a first and last name, when a vehicle is ready. So they called my first name, which also happened to be another customer’s last name. No way I could have known that. No one else got up so I went to the service desk, paid, and was told my vehicle would be outside in the lot. As I was outside looking the woman who checked me out came running out after me and said there was a mistake it wasn’t my car but someone else’s that was ready. She refunded my money and asked for the car key back. She hadn’t given me one, I assumed it would be in the car. I told her she hadn’t given me one and she argued with me a bit. I was asked to go back into the showroom and wait for my vehicle and the lady employee came after in there and again asked me to check my purse for the key cause she knew she had given it to me. She never had and was basically accusing me of being a thief and a liar in front of staff and other customers. 20 minutes later they finally announced the other lady’s name—first and last, so apparently they did find the key that I never had. Eventually they finished my car and the female employee never even bothered to apologize. I then realized several days later that they didn’t reset my car so it still showed that I was due for an oil change. So I had to take off work again to take it in and have them reset it. Not happy with their service and definitely would not recommend them

Amanda is the best! She’s very accommodating and always willing to help. I’ve always been impressed with your expertise. Give her a raise!

Everything went very smooth. Service manager was very courteous and helpful.

Absolutely best car buying experience I’ve ever had. Excellent sales staff, manager was very nice, finance manager was super fast and explained everything very well.

The service department was quick and thorough for my maintenance on my 2015 Honda Odyssey.

James was phenomenal! Quick,Fast, recommended a vehicle with everything I wanted in it and more! Could have asked for a better salesman to work with!!

Great customer service! Best car purchase ever!Thank you Zane and Honda of Illinois staff.

We got our dream car and great service. The people are very nice.

The scheduling procedure is now done off-site which involved calling twice and each time being put on an extended hold. Bad customer service in that respect. I had to go to the service area to personally set-up an appt. for a simple oil change and tire rotation for our Honda.As far as actual maintenance care, the folks out in the shop, particularly Amanda, did an excellent job. I must state before setting up the appt. with Honda of Illinois, I called Green Mazda for maintenance on our Mazda 6 and was helped immediately on site. It makes a big difference to receive on-site personal service.

My car broke down on the freeway on a Friday evening and I wasn’t able to get it towed to the shop until 1 o’clock in the morning. Because it was a Saturday, the service department manager only had a skeleton crew. But he found a way to get my car repaired and back on the road by 1 o’clock! The people in this service department really care and did a great job.

Service appointment done in a short time. Not sure everything needed, but required. Oil change, brake fluid change, rear differential fluid change, tire rotation, $275 at about 20k miles. Staff very nice and polite.

The people at Honda took care of us when we needed the upgrade for our growing family. 10/10 would recommend. They work with you and for you to make you/family happy.

Lets start with my first purchase over 3 years ago. Bought and agreed on a vehicle, and was going to pick up the following day. Show up the next day to find Ive signed and bought a different car. Now presently I thought I would give them another chance and see what offers and incentives they might have. Found a vehicle and fell in love, however I was able to make my decision then and there. I was OFFERED to take it home for the weekend, drive it around, look at it in depth, etc. I returned with the vehicle with intent to buy. I waited around next thing I knew I was called into the finance office to sign and walk out the door with it! Not once was I asked about negotiating about my current trade in nor any numbers prior. I was blatantly verbally abused by my salesman (Paul GARY). Accused of driving a car around that wasnt mine just for my leisure and convenience after all it was HIS idea for me to take it home. He made me feel like a complete waste of time to him. I wanted to back out of the sale and leave such a place. I work customer service and that isnt how anyone should be treated. Overall Im happy with my purchase, but I hope anyone seeing this STEERS CLEAR of Mr. Gary. If the GM is reading this or the financial office manager I would like to thank you guys and I appreciate everything you did to resolve his remarks. I hope one of you were able to take credit for that sale. Oh and if anyone wants his business card you can find it ripped in half in their parking lot.

Paul was great to work with! Definitely plan on working with them in the future.

Its always a good experience at Honda of Illinois! We had our 2020 Passport serviced recently. They were quick and efficient and had me back on the road in no time!

Great experience! Routine service in and out as promised!! Amanda and the service staff were awesome!!

Super service. Great waiting await.

In full disclosure, I need to first talk about my hatred of dealership service departments. I find them pushy, poor service, overpriced, and generally painful on my life. The only reason I brought the car here was because the previous owner had all the maintanace done here so they knew the car and I needed a quote. Greg was so helpful, it reminded my of my home town mechanic. He talked me through the problem, told me how much it would cost, and got the part on order next day. Got me right in and back on my way with no problem or hick-ups. Hes got old-school manners and service values and Id confidently send my Grandma there if the rest of the team performs at the same level. I will be back. Please, whatever youve got going right now, dont change.

The sales people I saw were like so so. More like, am just here because I have too. No enthusiasm like one would expect from a sales person. I spoke to two of them and got the exact same vibe.

I had a judder in my transmission and I felt pretty sure I knew what it was. First place I called for service ignored me entirely and in fact couldn’t diagnose the problem on a prior visit. The mechanic at Honda of Illinois listened to me and knew exactly what I was talking about and got my vehicle fixed while it was still under warranty at no cost to me.

Everything was fine. I just wish that Honda of Illinois would STOP using that stupid third party for their scheduling appointments!!! I can’t stand talking to them and actually refuse to make my appointments that way!!!

Paul Gary is the one that I bought the car from, when did I buy itinerary June 25th & Paul told me all about the GREAT features & I LUV THIS CAR. He has been TOTALLY AWESOME, any time I have called him he has answered my calls. If u r looking for a car go to him he’s really good

Frank was great to work with and communicated well with me on the cost and scheduling for my cruise control repair on my Accord.

Excellent service and friendly staff. Repairs were explained well and options, cost, and time were all discussed before doing work.

Honda of Illinois has offered me exceptional service since 2006 when I moved to Springfield. Last week as I was busy finalizing my move out of state, I had car problems. Amanda scheduled diagnostics on short notice, ordered required parts, arranged a loaner car and ensured my car was ready for the 900 mile drive at my scheduled departure time. She kept me informed throughout the process and her help was much appreciated. Hoping to find a dealer here with the same level of customer service.

Major thanks to Sean for helping me find my dream car and giving me a great deal on my trade-in. Sean is the man to go to if you need a new car. I got exactly what I wanted and couldn’t be happier!

Service was good. Took a long time to get an appointment - week and a half.

Amanda was so easy to work with!

Had a transmission cooler installed here on my 2017 Pilot. No issues and installation was done clean and correctly. Staff members I interacted with were professional and nice. Thanks

We have bought multiple vehicles from Paul. He made us feel comfortable with the purchase and was very knowledgeable throughout the entire process. 10/10 would highly recommend!

Weve been customers for a long time. Great vehicles and excellent service!

I had a great experience with Paul and his team at Honda! Friendly, knowledgeable, I’d go back, recommend them!

Great salesman, low pressure, and a very fair deal for both sides. I would definitely recommend this dealership to everyone.

Quick oil change! Great price! Thank you Honda!

Tried for 2 days straight to get ahold of someone in parts or service. Was calling to check status on saftey recall parts that were to be order in for my vehicle. When I finally get to parts i get told there was no information on my car nor parts order for a car, meaning the service manager I had spoke with completely ignored my request as a customer. I utterly disappointed in how this establishment has become in qaulity of customer service.

Great service, it was my second time buying a car from there and will do so again in the future. Thank you Honda of Illinois.

They explained all features of car and set it up for us. So great customer service!

I made two appointments for service at this location and both times, the appointment served no purpose. I had a minor fix that needed to be completed and showed up for both my appointments on time only to have to wait for any sort of service on the vehicle. The first appointment I waited to order a part. I had emailed the specific part I need prior to the appointment. I then waited over two weeks after the part arrived for an appointment and waited for over an hour for nothing to happen. When I asked about the progress of my minor fix, my vehicle was then atteneded to and the attendant provided a free car wash, but these experiences were both inefficient and frustrating.

Just recently bought my brand new honda accord sport 2020. We worked with Paul Gary. This is our 3rd car purchased from him! His customer service is great and he goes above and beyond for his customers. For anyone looking for a new car I highly suggest Paul Gary and Honda of illinois!

Very good experience overall. Rommel was very helpful, answered our questions and got us into a new Odyssey.

Received great service and an even greater car. Was a pleasure doing business with Honda of Illinois.

So my ignition went out of my Honda civic at 108478 miles its not paid off till December. I bought a Honda for durability well wrong on that lol. So Honda of illinois out another ignition in and my car is totally worthless now, I have to use one key to start the car and one key to open the doors. The kicker is my push button keys dont even work anymore I have to insert key to unlock. All this useless stuff was 730 dollars talk about getting reamed

Had a breakdown on our way home from vacation during the snowstorm. Mike Lauterbach was able to work us in and look at our vehicle. Just needed to thaw out essentially. Very appreciative of this dealerships hospitality on such short notice. Thanks

I was almost finished with my lease of a 17 civic when Josh reached out to me about my options. He went over every detail of keeping my car or trading into a new 20 civic that I requested. With his attention to detail, gracious efforts and prompt service he found me the perfect car that was right within my ability. I’m thankful I was able to stay within the Honda family. Everything went smooth and I drove away in the car the same day. Excellent service.

I had a wonderful purchase experience at Honda of Illinois. It wasn’t an all day event to get the deal done either 🤗Robert A. Was a pleasure to work with and very professional.

Very pleased with my recent experience with Honda of Illinois!!! Will use them again in the near future!!

2nd experience with Honda of Illinois - both great experiences! Will go back.

Quality of work is excellent and customer service exceptional.

I found my experience to be a very pleasant one.

Consistent service, easy explanation of services performed, timely service performes.

Friendly staff. Alex walked me through everything. John in Finance also explained everything.Good experience overall.

I had to wait to get my oil change. It didn’t take long and I was made comfortable while I waited. Staff were friendly and professional.

Sales was very helpful. Finance was so unmotivated and unresponsive we ended up buying from another dealership.

Good efficient service.

An experience to remember my daughters first new car. Frank made us feel like we were his family. Thanks Susans automall you have a great team. Happy holidays.

I was in for a recall. Everything was taken care of in a timely matter

Excellent service combined with friendly and informative personnel! A great experience regarding two issues we had with our car. The service issues were completed in less than an hour!

Amanda is awesome.

Honda of Illinois was the best car buying experience I have ever had. They had exactly the car I wanted at an amazing price. James and Oscar were so helpful, no pressure and made the buying experience relaxing and enjoyable. Options for financing were better than my bank. I plan to recommend them to all of my friends and would definitely buy from them again.

Very quick and easy service for oil change.

The sales person that I worked with his name is Mellow. Nice guy who took the time to answer questions and explain every feature of my truck to me in details. Finance manager broke down cost warranty .My car buying experience at Honda of Illinois was easy ... 10 out 10 rating.

The salesman done everything he could do to make it work for me to be able to get the car then to give me a discount on the price of the car. They also got me a very low interest rate then his boss done what he could do to make it happen too. To tell you the truth I know the car they picked out for me is going to be a good car for me. Mike has had two people he works with tell him that they have or had one and they last a long time. By the way this is Gloria mikes wife Im the one that talk to the salesman and Mike came in to sign the paperwork and pay down payment. You have very respectful employees. God bless yall stay safe employees at Handa.

Bought a brand new Odyssey in December of 2019. After about 6 months there has been 5 recalls. Honda will not provide any help with this inconvenience. Chevy and Ford dealerships at least will give you a vehicle so you’re not stuck in the waiting room with 2 kids for half a day. Disappointed to say the least.

The employees are very friendly and helpful. I just wish the service hours were more convenient. I had to take off work to have my oil changed there. I hope they go back to regular hours before I need it done again. Edited to add - they have added Saturday hours back in. However, they won’t do “recall” work on the weekend and don’t offer a shuttle right now, so in order to have a transmission work done under a recall, I have to take off work or get an uber. Not very customer friendly.

Amazing service department! They got my car in quickly and had me going in about an hour. Then to top it off I got a free car wash!!!

This was my first experience at Honda of Illinois. I took my new Odyssey in for a known problem with the sound system. Everything from calling for the appointment to picking it up later in the day was great! People were professional and very friendly, work done as expected, and they even did the overall inspection and gave me a car wash!

Hi! I always get the best service when I go to Honda of Illinois! The employees are very nice and always eager to answer questions. That being said.. the last time I went I had called the local number in Springfield and made an appointment for the 3rd of July at 8am.. I arrived at honda at 7:45am for my appointment. When the men came to my car they asked me my name as usual.. they then acted a bit confused and asked how I made the appointment.. did I call or use the website.. I told them I called the local number directly because Ive had many issues with the 800 number. They told me I didnt have an appointment.. well I was not about to leave after already waiting a week and a half for the appointment so I told them I would wait.. I waited an hour and a half before I got my car back.. then I got charged full price.. I was late for work an hour as well.. I am very dissatisfied with my service that day. Otherwise I have usually been happy.