I would have left zero stars if it was possible. I have been a loyal customer for around 15 years,leasing multiple vehicles from Springfield Nissan. This last visit I attempted to negotiate a deal for the Nissan national lease price on a vehicle. I understand if a deal cannot be made, its the nature of the business,but it was more than that at this last visit. Salesman and Sales Manager would not explain why they couldnt match the deal, only to say they dont have to. The entire time the General Manager is standing watching instead of stepping in, to maybe explain what the other two couldnt. Then when I asked the General Manager for his card, he rudely just said no, I never had that happen at a dealership before. I felt like they didnt care for my business. It was a horrible experience and I also contacted Nissan USA to complain about the dealership.

Service department mgr employs unprofessional and disrespectful advisors. Vehicles are rarely fixed in a timely fashion and often returned with new mechanical issues not present before drop off. An expensive financial drain and carnival of incompetence and vindictive service advisor, Evelyn Gaglioto is likely encouraging service techs to damage customers cars. A advisable legal remedy to recoup costs if interested in a class action.